Mobility and Access Officer Job Description [Updated for 2025]

In an era of rapid urbanization and technological advancement, the emphasis on Mobility and Access Officers has become more significant than ever.

As our cities grow and evolve, so does the demand for skilled professionals who can develop, implement, and manage our mobility and access infrastructure.

But what does a Mobility and Access Officer truly do?

Whether you are:

• An aspiring professional looking to understand the crux of this role,
• A hiring manager setting out to find the perfect candidate,
• Or simply fascinated by the intricate world of urban mobility and access,

You’ve landed in the right spot.

Today, we roll out a customisable Mobility and Access Officer job description template, specifically crafted for easy posting on job boards or career portals.

Let’s dive straight into it.

Mobility and Access Officer Duties and Responsibilities

Mobility and Access Officers work to ensure that transportation systems are accessible and serve the needs of all individuals, including those with disabilities or mobility challenges.

They are responsible for improving transportation services, developing policies, and coordinating with different stakeholders to ensure equal access.

The duties and responsibilities of Mobility and Access Officers include:

• Assessing existing transportation systems to identify areas of improvement and ensure accessibility for all users
• Developing and implementing policies and procedures to improve mobility and access
• Coordinating with transportation providers, government agencies, and community organizations to enhance transportation services
• Ensuring compliance with local, state, and federal regulations regarding transportation access and disability rights
• Providing training and education to staff and the public about accessibility and mobility issues
• Handling complaints and concerns related to mobility and access, and implementing solutions
• Monitoring and evaluating the effectiveness of access and mobility initiatives
• Keeping up-to-date with latest trends and advancements in mobility and access, and incorporating them into the organization’s policies and procedures
• Preparing and presenting reports on the progress and effectiveness of mobility and access initiatives

 

Mobility and Access Officer Job Description Template

Job Brief

We are seeking a dedicated Mobility and Access Officer to develop and implement strategies that promote accessible transportation and mobility.

The role involves planning and coordinating accessible transportation services, conducting accessibility audits, and promoting awareness of disability issues.

The ideal candidate has a strong understanding of the requirements of individuals with mobility challenges and is committed to creating a more accessible environment.

 

Responsibilities

• Develop and implement strategies for improving mobility and access
• Conduct accessibility audits and assess needs for improvements
• Coordinate with transportation providers to ensure accessible services
• Promote awareness and understanding of mobility and access issues
• Advise on policies and procedures related to mobility and access
• Prepare reports and updates on progress and challenges
• Collaborate with internal and external stakeholders
• Identify funding opportunities and contribute to grant applications

 

Qualifications

• Proven experience in a similar role or in the field of accessible transportation
• Degree in urban planning, social work, or a related field
• Strong understanding of mobility and access challenges and solutions
• Excellent problem-solving skills and ability to think strategically
• Strong communication and presentation skills
• Experience with project management
• Ability to work independently and as part of a team

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Opportunities for professional development

 

Additional Information

• Job Title: Mobility and Access Officer
• Work Environment: Office-based with some fieldwork required. Travel may be necessary for meetings, site visits, and conferences.
• Reporting Structure: Reports to the Director of Accessibility Services.
• Salary: Dependent on experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Mobility and Access Officer Do?

Mobility and Access Officers primarily work in local government departments or transit agencies.

They may also work in private companies that provide transportation services or in non-profit organizations that advocate for transportation equity.

Their primary role is to ensure that transportation systems and infrastructure, such as buses, trains, footpaths and bike lanes, are accessible to all members of the community, including those with disabilities, seniors, and individuals from economically disadvantaged backgrounds.

They collaborate with other departments such as urban planning, civil engineering, and social services to design and implement mobility plans that meet the needs of diverse populations.

They also liaise with disability advocacy groups, senior citizens organizations, and other stakeholders to gather input and feedback.

Mobility and Access Officers may be responsible for developing and enforcing policies that comply with accessibility laws and guidelines.

They also work to identify and address barriers to transportation access, such as lack of ramps for wheelchairs or lack of affordable transportation options.

They often conduct site visits and audits to evaluate the accessibility of transportation facilities and services, and make recommendations for improvements.

They may also oversee the implementation of these improvements.

In addition, they may also work on public education and outreach initiatives to promote the use of accessible transportation services and raise awareness about transportation equity issues.

 

Mobility and Access Officer Qualifications and Skills

A proficient Mobility and Access Officer should possess skills and qualifications that are crucial to their role, such as:

• Knowledge of equality and diversity policies, specifically in relation to disability and accessibility
• Excellent communication and interpersonal skills to effectively liaise with a wide range of individuals, including those with disabilities, their families, carers, and staff members
• Strong problem-solving skills to identify and tackle any issues related to accessibility and inclusion
• Demonstrable ability to provide advice and guidance on accessibility and disability-related issues
• Experience in conducting access audits and producing accessibility reports
• Comprehensive understanding of legislation and guidelines relating to accessibility and disability, such as the Equality Act 2010 and the Disability Discrimination Act 2005
• Ability to manage multiple tasks and projects simultaneously, demonstrating excellent organizational and time management skills
• Experience in training delivery, focusing on disability awareness and accessibility

 

Mobility and Access Officer Experience Requirements

Mobility and Access Officers typically have a background in urban planning, civil engineering, or a related field.

This should include a minimum of 2 to 3 years of experience in implementing mobility and access strategies, preferably in an urban setting.

Entry-level candidates may have practical experience through an internship or part-time role in urban planning or transportation.

They may also have a solid understanding of local and national policies related to mobility and accessibility.

Mid-level candidates often have 3 to 5 years of experience and may have worked on various mobility and access projects, gaining hands-on experience in designing, planning, and implementing strategies.

They could have also been involved in stakeholder consultation processes and have a strong understanding of the key principles of accessibility.

Candidates with over 5 years of experience are expected to have strategic leadership experience, possibly leading a small team.

They may also have a proven track record in the successful implementation of mobility and access plans, including monitoring and evaluation processes.

Such officers are often proficient in using relevant software for data analysis and have good communication skills to liaise with various stakeholders.

In addition to experience, a postgraduate degree in Transportation Planning, Urban Planning, Civil Engineering, or a related field can be a significant advantage.

Professional certification in a related area, such as Certified Access Specialist, can also be beneficial.

 

Mobility and Access Officer Education and Training Requirements

Mobility and Access Officers typically require a bachelor’s degree in urban planning, transportation engineering, or a related field.

These programs usually cover elements of urban infrastructure, public policy, and transport logistics, providing the candidate with a solid understanding of the theoretical aspects of mobility and access.

Practical skills related to the application of mobility and access principles, such as knowledge of traffic management and pedestrian planning, may also be necessary.

Additionally, a background in disability studies or a similar field can be beneficial, as understanding the needs of those with mobility impairments is a core aspect of the role.

Some positions may require a master’s degree in urban planning, transportation engineering, or a related field, particularly for roles that involve strategic planning or policy development.

To enhance their knowledge and stay updated with the latest developments in the field, many Mobility and Access Officers pursue relevant certifications.

This could include certifications in transport planning, access consultation, or related areas.

Experience with software related to transportation planning and Geographic Information Systems (GIS) can also be advantageous.

Demonstrable knowledge of relevant legislation and policy, such as the Americans with Disabilities Act (ADA), is also generally required.

 

Mobility and Access Officer Salary Expectations

A Mobility and Access Officer earns an average salary of $49,000 (USD) per year.

However, the salary can vary based on factors such as the individual’s level of experience, the size and sector of the employing company, and the location of the job.

Additional benefits may also be included as part of the overall compensation package.

 

Mobility and Access Officer Job Description FAQs

What qualifications does a Mobility and Access Officer need?

A Mobility and Access Officer typically needs a degree in Urban Planning, Transport Engineering, or a related field.

They should also have knowledge of mobility management strategies, accessibility guidelines, and policies.

It’s beneficial if they have experience in project management, public transportation systems, and local and national transportation policy.

 

What are the daily tasks of a Mobility and Access Officer?

A Mobility and Access Officer’s daily duties may include developing, implementing, and monitoring mobility plans and accessibility strategies.

They liaise with various stakeholders, such as local authorities and transport providers, to ensure the effectiveness of these plans.

They may also conduct field surveys, research, and analyze data to inform their strategies.

Providing advice on improving accessibility and reducing barriers to mobility is another important part of their role.

 

What skills are important for a Mobility and Access Officer to possess?

A Mobility and Access Officer should have strong analytical and problem-solving skills to understand complex mobility and accessibility challenges.

Excellent communication and negotiation skills are essential as they often work with various stakeholders.

Project management skills are also vital as they oversee the implementation of mobility and accessibility strategies.

 

What makes a good Mobility and Access Officer?

A good Mobility and Access Officer is proactive and innovative in developing solutions to improve mobility and accessibility.

They should have a strong understanding of transportation systems and be passionate about creating an inclusive and accessible environment.

They must also be highly organized, detail-oriented, and able to work well under pressure to meet deadlines.

 

How challenging is it to hire a Mobility and Access Officer?

The hiring process can be challenging due to the specific knowledge and skills required for the role.

It requires a candidate with a unique blend of technical knowledge, project management skills, and the ability to navigate complex stakeholder relationships.

However, with a well-defined job description and clear expectations, it is possible to find a suitable candidate for the role.

 

Conclusion

And there we have it.

Today, we’ve delved into the essential role of a Mobility and Access Officer.

Guess what?

It’s not just about coordinating transport services.

It’s about ensuring accessibility and inclusivity, one step at a time.

With our in-depth Mobility and Access Officer job description template and real-world examples, you’re ready to embark on your journey.

But why end your journey here?

Explore further with our job description generator. It’s your next stop for creating precision-crafted job listings or enhancing your resume to perfection.

Remember:

Each step towards mobility and access is a step towards an inclusive community.

Let’s create that community. Together.

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