Mortgage Servicing Manager Job Description [Updated for 2025]

In today’s real estate market, the role of Mortgage Servicing Managers is becoming increasingly significant.

As the housing sector continues to evolve, the demand for proficient professionals who can effectively manage, optimize, and secure our mortgage processes is growing.

But what exactly is expected from a Mortgage Servicing Manager?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the intricacies of mortgage servicing management,

You’re in the right place.

Today, we present a customizable Mortgage Servicing Manager job description template, designed for effortless posting on job boards or career sites.

Let’s delve into the details.

Mortgage Servicing Manager Duties and Responsibilities

Mortgage Servicing Managers are responsible for managing mortgage loan servicing portfolios and the daily operations of the mortgage servicing department.

They ensure that departmental procedures comply with regulatory requirements and that customer service standards are consistently met.

The duties and responsibilities of a Mortgage Servicing Manager include:

• Managing and overseeing the daily operations of the mortgage servicing department
• Developing, implementing, and maintaining procedures for mortgage servicing, ensuring compliance with regulatory requirements
• Monitoring performance metrics to ensure quality, efficiency, and compliance in the mortgage servicing process
• Addressing and resolving complex customer complaints and issues in a timely and efficient manner
• Coordinating with other departments, such as underwriting and loan processing, to ensure smooth transitions and timely loan closures
• Training, coaching, and mentoring mortgage servicing staff to ensure they deliver high-quality customer service
• Reviewing and approving loan modifications, payment plans, and other loss mitigation efforts
• Ensuring accurate and timely reporting of all mortgage servicing activities
• Keeping up to date with changes in industry regulations and trends, and implementing necessary changes

 

Mortgage Servicing Manager Job Description Template

Job Brief

We are seeking a dedicated and experienced Mortgage Servicing Manager to oversee our mortgage servicing team.

The Mortgage Servicing Manager will play a crucial role in managing the daily operations of the team, resolving mortgage-related issues, and ensuring compliance with regulations.

The ideal candidate will possess excellent leadership skills and have a strong understanding of loan servicing, real estate regulations, and default management.

 

Responsibilities

• Manage and oversee the daily operations of the mortgage servicing department
• Ensure compliance with federal and state regulations related to mortgage servicing
• Handle customer complaints and resolve issues in a timely manner
• Develop and implement policies and procedures to improve efficiency and customer service
• Train and mentor team members, fostering a positive and encouraging environment
• Monitor and analyze the performance of the mortgage servicing portfolio
• Work closely with other department leaders to ensure smooth operation
• Stay updated on industry changes and trends

 

Qualifications

• Proven experience as a Mortgage Servicing Manager or similar role
• Strong understanding of mortgage loan servicing and real estate regulations
• Excellent leadership and team management skills
• Strong analytical and problem-solving abilities
• Exceptional customer service skills
• Excellent written and verbal communication skills
• Bachelor’s degree in Finance, Business Administration, or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Mortgage Servicing Manager
• Work Environment: This role is primarily office-based, with the potential for some remote work. Some travel may be required for industry conferences or meetings.
• Reporting Structure: This role reports directly to the Director of Mortgage Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $85,000 minimum to $130,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Mortgage Servicing Manager Do?

A Mortgage Servicing Manager is a financial professional who primarily oversees the management of mortgage loans after they have been issued.

They are responsible for the efficient administration of these loans, ensuring timely and accurate processing of payments, taxes and insurance data.

They work closely with other professionals such as loan officers, underwriters, and collections teams to maintain an effective workflow, resolve issues, and ensure optimal customer service.

Mortgage Servicing Managers also liaise with clients, providing them with updates and addressing any concerns or inquiries they may have regarding their loans.

They monitor the loan portfolio, identifying any potential risks or non-compliant issues and taking necessary actions to mitigate them.

Part of their role involves staying up to date with changes in industry regulations, implementing new processes, and ensuring that the team is trained accordingly.

Mortgage Servicing Managers may also be involved in strategic planning and decision making relating to the loan servicing department, helping to develop goals and objectives, budgeting, and resource allocation.

In cases where a borrower fails to make a loan payment, the Mortgage Servicing Manager is responsible for initiating the default management process, which may include foreclosure proceedings.

 

Mortgage Servicing Manager Qualifications and Skills

A Mortgage Servicing Manager should have the necessary skills and qualifications to manage and oversee all aspects of mortgage servicing, such as:

• Comprehensive knowledge and understanding of mortgage lending processes, including loan origination, underwriting, closing, and servicing.
• Strong leadership and management skills to lead a team of loan servicing specialists and create a cohesive and high-performing team.
• Excellent communication and interpersonal skills to interact effectively with internal teams, borrowers, investors, and regulatory agencies.
• Strong analytical and problem-solving skills to identify and resolve issues related to loan servicing, ensure compliance with applicable laws and regulations, and manage risk.
• Proficiency with loan servicing systems and software, as well as standard office software like MS Office.
• Strong attention to detail and organizational skills to manage a large portfolio of loans, keep track of all loan details, and ensure accurate and timely servicing.
• Ability to maintain a high level of professionalism and customer service, even under pressure, when dealing with customers and resolving complaints or disputes.
• Understanding of the financial industry and market trends to effectively manage the portfolio and make informed decisions.

 

Mortgage Servicing Manager Experience Requirements

To become a Mortgage Servicing Manager, the individual usually needs to have a Bachelor’s degree in finance, business administration, or a related field.

However, the most crucial component is the experience in the mortgage industry.

For entry-level positions, candidates are typically expected to have at least 2-3 years of experience in mortgage servicing or a related field.

This experience can come from roles such as Mortgage Loan Processor, Mortgage Loan Officer, or Mortgage Servicing Specialist.

For middle-level positions, candidates should have at least 3-5 years of experience in mortgage servicing.

Such experience often includes overseeing loan modification applications, coordinating with loss mitigation, and ensuring regulatory compliance.

Candidates aspiring to senior-level Mortgage Servicing Manager positions should have over 5 years of experience.

This experience should also include team management, as they will be required to lead a team of mortgage professionals.

In addition, experience in using mortgage-related software and systems is also essential.

Some companies may also require their Mortgage Servicing Managers to have certifications or licenses relevant to the mortgage industry.

Experience in resolving customer complaints and issues, good understanding of foreclosure and bankruptcy procedures, and strong knowledge of federal and state laws regarding loan servicing is highly desirable.

Leadership, negotiation, and excellent communication skills developed through years of experience are also fundamental for a successful Mortgage Servicing Manager.

 

Mortgage Servicing Manager Education and Training Requirements

Mortgage Servicing Managers typically need a bachelor’s degree in finance, business administration, or a related field.

They need a strong background in financial management, mortgage banking, and real estate laws.

This knowledge base can be acquired through both academic education and professional experience.

Some positions may prefer candidates with a master’s degree in finance or business administration, as it indicates a higher level of understanding of the field and shows potential for leadership.

In addition to formal education, they are expected to have several years of experience in mortgage servicing, loan administration, or a related area, with a proven track record of successfully managing a team.

Certification programs are also available for those aspiring to be Mortgage Servicing Managers.

The Mortgage Bankers Association (MBA) offers the Certified Mortgage Servicer (CMS) designation, which can demonstrate a commitment to the profession and an elevated level of expertise.

Continuing education is important for Mortgage Servicing Managers.

They must stay up-to-date with changes in the mortgage industry, federal and state laws, regulatory compliance issues, and best practices in customer service and management.

In addition to these academic and experiential requirements, Mortgage Servicing Managers need strong analytical, decision-making, and problem-solving skills.

They must also have excellent communication and interpersonal skills, as the role involves extensive interaction with clients, team members, and other stakeholders.

 

Mortgage Servicing Manager Salary Expectations

A Mortgage Servicing Manager earns an average salary of $89,830 (USD) per year.

However, this salary can fluctuate based on factors such as years of experience, education level, industry, and the specific location of the job.

 

Mortgage Servicing Manager Job Description FAQs

What skills does a Mortgage Servicing Manager need?

Mortgage Servicing Managers should have excellent communication and interpersonal skills to effectively interact with clients and colleagues.

They should also possess strong analytical skills to understand complex mortgage details and make sound decisions.

Familiarity with relevant software applications and a deep understanding of mortgage lending and servicing regulations are also crucial.

 

Do Mortgage Servicing Managers need a degree?

Typically, Mortgage Servicing Managers require a bachelor’s degree in finance, business administration, or a related field.

Experience in mortgage servicing or financial services is also essential.

Some employers may prefer candidates with a Master’s degree or professional certifications in mortgage banking or related areas.

 

What should you look for in a Mortgage Servicing Manager resume?

A Mortgage Servicing Manager’s resume should highlight their experience in mortgage servicing or banking, including familiarity with financial regulations and standards.

Look for evidence of strong leadership, managerial skills, and proven ability to handle complex mortgage issues.

The resume should also demonstrate a strong understanding of customer service principles and show the ability to develop and implement effective mortgage servicing strategies.

 

What qualities make a good Mortgage Servicing Manager?

A good Mortgage Servicing Manager is detail-oriented, with a deep understanding of mortgage loan servicing.

They should be strong problem solvers, capable of handling complex issues and making informed decisions.

They should also be skilled at managing a team, with the ability to lead, motivate, and develop staff.

Excellent customer service skills are also key, as they often interact with clients to resolve mortgage servicing issues.

 

Is it difficult to hire Mortgage Servicing Managers?

Recruiting Mortgage Servicing Managers can be challenging due to the specific skills and knowledge required for the role.

Finding candidates with the necessary experience in mortgage servicing and a strong understanding of the relevant regulations can be difficult.

Offering competitive salaries and opportunities for professional development can help attract qualified candidates.

 

Conclusion

And there you have it.

Today, we’ve shone a light on what it truly entails to be a Mortgage Servicing Manager.

Guess what?

It’s not just about managing loans.

It’s about shaping the future of the mortgage industry, one loan at a time.

With our comprehensive Mortgage Servicing Manager job description template and real-life examples, you’re ready to make a difference.

But why limit yourself?

Explore further with our job description generator. It’s your next step to creating detail-oriented job listings or sharpening your resume to perfection.

Remember:

Every loan managed is a step towards a more streamlined industry.

Let’s shape the future. Together.

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