Network Support Technician Job Description [Updated for 2025]

In the era of interconnected technology, the demand for network support technicians is at an all-time high.

As the world becomes more digitized, the need for knowledgeable individuals who can manage, troubleshoot, and secure our network infrastructure continues to grow.

So, what does a network support technician really do?

Whether you are:

A job seeker trying to understand the core responsibilities of this role,
A hiring manager trying to pinpoint the perfect candidate,
Or simply curious about the nuances of network support,

You’re at the right spot.

Today, we present a customizable network support technician job description template, crafted for easy posting on job boards or career sites.

Let’s dive right in.

Contents show

Network Support Technician Duties and Responsibilities

Network Support Technicians are responsible for maintaining an organization’s networking system, troubleshooting issues, and providing technical support to users.

They play a crucial role in ensuring the smooth and efficient operation of network systems.

Their daily duties and responsibilities include:

Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
Monitoring network performance to determine if adjustments need to be made
Conferring with network users about solving existing system problems
Operating master consoles to monitor the performance of networks and computer systems
Coordinating computer network access and use
Designing, configuring and testing networking software, computer hardware, and operating system software
Performing routine maintenance and inspection of network systems
Resolving issues tiers of support have escalated by troubleshooting cloud and local infrastructure
Preparing and analyzing reports on network operation and health
Researching and implementing network software and hardware upgrades
Documenting network support activities
Training staff on new software and hardware setup

Network Support Technician Job Description Template

Job Brief

We are looking for a skilled Network Support Technician to maintain and support our company’s networking systems.

Your responsibilities will include troubleshooting network issues, maintaining servers and network hardware, setting up and configuring new network systems, and providing technical support to staff members.

Our ideal candidate has a strong understanding of network infrastructure and network hardware.

They should also be able to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers.

Ultimately, the role of the Network Support Technician is to ensure our company’s network systems are running smoothly and efficiently.

Responsibilities

Installing, configuring and supporting network equipment including routers, switches, WAPs, and firewalls.
Monitoring network performance and ensuring system availability and reliability.
Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
Providing technical support to staff members and troubleshooting any network related issues.
Securing network systems by establishing and enforcing policies and defining and monitoring access.
Reporting network operational status by gathering and prioritizing information and managing projects.
Updating job knowledge by participating in educational opportunities, reading professional publications and maintaining personal networks.

Qualifications

Proven work experience as a Network Support Technician or similar role.
Hands-on experience with networking, routing and switching.
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution.
Ability to set up and configure server hardware.
Knowledge of backup and recovery software and methodologies.
Great at organizing, prioritizing and multitasking.
Juniper, Cisco, CWNA or BCNE training.
BSc degree in Computer Science or related field or equivalent work experience.

Benefits

401(k)
Health insurance
Dental insurance
Retirement plan
Paid time off
Professional development opportunities

Additional Information

Job Title: Network Support Technician
Work Environment: Office setting with options for remote work. Some travel may be required for site visits or client consultations.
Reporting Structure: Reports to the Network Manager or IT Director.
Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
Pay Range: $58,000 minimum to $78,000 maximum
Location: [City, State] (specify the location or indicate if remote)
Employment Type: Full-time
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Network Support Technician Do?

Network Support Technicians primarily work in the IT department of companies across a variety of industries, or they can be employed by IT consultancy firms.

They can also work independently, offering their services on a contract basis.

Their main responsibility is to provide technical support related to the company’s computer networks.

This involves installing, configuring, and maintaining network hardware and software, troubleshooting network issues, and ensuring the smooth running of the network infrastructure.

Network Support Technicians monitor network performance to determine if adjustments need to be made.

They also help the users of a network by solving any operational problems.

This can include diagnosing and repairing faults, replacing parts, implementing new solutions or improving the existing network architecture.

They often work closely with Network Administrators and other IT staff to ensure that the network is operating at optimal levels.

Technicians also provide technical support and guidance to users, helping them understand how to use various computer tools and software.

Finally, Network Support Technicians often play a role in network security, helping to implement policies and procedures to safeguard against viruses and other potential threats.

They may also be required to train staff on these procedures to ensure a secure network environment.

Network Support Technician Qualifications and Skills

A proficient Network Support Technician should have the skills and qualifications that align with your job description, such as:

Technical knowledge of network hardware, protocols, and standards to set up, configure, and manage network systems.
Strong troubleshooting skills to identify and resolve network issues in a timely and efficient manner.
Understanding of system backups and recovery to ensure data safety and network functionality in case of a system breakdown.
Exceptional communication skills to interact with users, understand their issues, and explain technical information in an understandable way.
Ability to work well in a team, co-operating with other IT professionals to maintain and upgrade network systems.
Customer service skills to provide support and training to users, ensuring they can effectively use the network and its applications.
Attention to detail to monitor network performance, tracking problems, and ensuring systems are working as intended.
Organization skills to manage multiple tasks simultaneously, prioritize tasks, and document actions.

Network Support Technician Experience Requirements

Entry-level network support technicians typically have 1 to 2 years of experience, often obtained through internships or part-time roles in IT support or related fields.

They can also gain relevant experience in roles such as IT Support Specialist, Computer Network Technician, or Help Desk Technician.

Candidates with more than 3 years of experience have often honed their technical skills and knowledge in early career Network Support Technician roles or related positions.

They will have gained proficiency in tasks like troubleshooting network issues, supporting network infrastructure, and collaborating with a team to resolve system-wide problems.

Those with more than 5 years of experience in the field may have assumed some level of leadership or supervisory role, overseeing junior technicians and taking on more complex network support tasks.

They are usually ready for roles that require extensive knowledge and a higher degree of responsibility, such as Network Administrator or Network Engineer roles.

It’s important to note that certain roles may require specific certifications like CompTIA Network+ or Cisco Certified Network Associate (CCNA), which can also contribute to a technician’s experience and qualifications.

Network Support Technician Education and Training Requirements

Network Support Technicians typically require an associate degree or postsecondary certificates in a related field such as information technology, computer science or networking.

These programs often cover computer systems, hardware configuration, network security, and troubleshooting techniques.

For many employers, a bachelor’s degree in these fields is preferred.

Network Support Technicians must possess a strong understanding of network infrastructure and the ability to troubleshoot various network issues.

Certain professional certifications, such as the Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification, can also be beneficial and are often preferred by employers.

These certifications validate a technician’s ability to manage, maintain, troubleshoot, install, and configure a computer network.

In addition to formal education and certification, practical experience is highly valued.

This may be gained through internships, part-time jobs, or even full-time roles in a relevant field.

Continuing education is important in this field as network technology is constantly evolving.

Network Support Technicians are often encouraged to keep up with industry developments by attending workshops, trainings, or pursuing further certifications.

Network Support Technician Salary Expectations

A Network Support Technician earns an average of $51,500 (USD) per year.

The actual salary can significantly vary based on factors such as experience, certifications, location, and the organization they work for.

Network Support Technician Job Description FAQs

What skills does a Network Support Technician need?

Network Support Technicians should have strong problem-solving skills and be able to diagnose and fix a range of network issues.

They should be familiar with network software and hardware, and have a good understanding of LAN/WAN protocols.

Additionally, they should have excellent communication skills, as they often have to explain technical issues to non-technical staff.

Do Network Support Technicians need a degree?

While not always necessary, many employers prefer Network Support Technicians to have a degree in a related field, such as Computer Science, IT, or Network Administration.

However, relevant certifications such as CompTIA Network+ or Cisco Certified Network Associate (CCNA) can also be beneficial and sometimes preferred.

What should you look for in a Network Support Technician resume?

Look for evidence of technical skills such as knowledge of network protocols, network configuration and troubleshooting, and experience with network software and hardware.

Also look for problem-solving skills and experience dealing with network issues.

Certifications from recognized bodies like CompTIA or Cisco can also be a plus.

Prior work experience in a similar role is also beneficial.

What qualities make a good Network Support Technician?

A good Network Support Technician is patient and has excellent problem-solving skills.

They’re able to handle pressure and maintain composure during network outages or other urgent issues.

They should also have excellent communication skills to explain complex network issues in simple terms to non-technical staff.

Being able to work both independently and as part of a team is also vital.

What are the daily duties of a Network Support Technician?

On a typical day, a Network Support Technician might monitor the network for issues, perform routine checks and maintenance, troubleshoot and resolve any network-related problems, and install or upgrade network hardware and software.

They may also be required to support users by resolving their network access issues and provide technical support to other departments within the organization.

Is it difficult to hire Network Support Technicians?

The difficulty of hiring a Network Support Technician can depend on several factors such as the level of expertise required, the complexity of your network, and the competitiveness of the job market.

Employers looking for highly skilled and experienced technicians might find the hiring process more challenging due to high demand and limited supply of qualified candidates.

However, offering competitive salaries, professional development opportunities, and a supportive work environment can help attract potential candidates.

Conclusion

And there you have it.

Today, we’ve shone a light on the true essence of being a Network Support Technician.

And guess what?

It’s not just about troubleshooting and fixing network issues.

It’s about constructing a robust, uninterrupted digital communication, one network at a time.

With our ready-to-use Network Support Technician job description template and real-world examples, you’re prepared to make your next career leap.

But why stop there?

Go even further with our job description generator. It’s your ultimate tool for creating precise job listings or refining your resume to absolute perfection.

Remember:

Every network connection is a piece of a larger digital puzzle.

Let’s connect the world. Together.

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