Online Lactation Counseling Service Provider Job Description [Updated for 2025]

In the digital era, the demand for Online Lactation Counseling Service Providers is increasing rapidly.

As the landscape of maternal healthcare evolves, the need for compassionate, knowledgeable professionals who can guide, support, and educate new mothers about breastfeeding grows exponentially.

But let’s delve deeper: What’s truly expected from an Online Lactation Counseling Service Provider?

Whether you are:

• A job seeker aiming to understand the core of this role,
• A hiring manager outlining the ideal candidate,
• Or simply interested in the intricacies of lactation counseling,

You’re in the right place.

Today, we present a customizable Online Lactation Counseling Service Provider job description template, designed for convenient posting on job boards or career sites.

Let’s dive right into it.

Online Lactation Counseling Service Provider Duties and Responsibilities

Online Lactation Counseling Service Providers use a compassionate, client-focused approach and expert knowledge of lactation and breastfeeding to provide virtual support, guidance, and education to new mothers.

They have the following duties and responsibilities:

• Conduct initial assessments of the mother and baby’s breastfeeding needs and challenges
• Provide personalized counseling and education to mothers regarding various aspects of breastfeeding
• Develop and implement effective lactation care plans tailored to individual needs
• Monitor and evaluate mother and infant progress and adjust care plans as necessary
• Provide support and guidance on issues such as latching difficulties, painful breastfeeding, low milk production, and any other breastfeeding problems
• Advocate for breastfeeding and promote its benefits, while also respecting a mother’s choice and unique circumstances
• Provide resources and referrals to other healthcare providers as needed
• Maintain accurate and confidential client records, adhering to professional standards and legal regulations
• Stay updated on latest research and developments in lactation and breastfeeding, participating in ongoing professional development

 

Online Lactation Counseling Service Provider Job Description Template

Job Brief

We are seeking a dedicated and knowledgeable Online Lactation Counseling Service Provider to join our team.

You will be responsible for providing lactation support and education to new and expecting mothers.

Your responsibilities will include assessing mothers’ and infants’ needs, developing lactation plans, and providing practical breastfeeding assistance.

Our ideal candidate is a Certified Lactation Consultant with experience in maternal and child health.

You should be comfortable conducting consultations online and possess a strong understanding of breastfeeding techniques and potential complications.

 

Responsibilities

• Conduct online consultations with expectant and new mothers
• Provide advice and practical assistance with breastfeeding techniques
• Develop tailored lactation plans for mothers and their babies
• Assess and monitor infants’ growth and development
• Provide guidance on breast milk expression and storage
• Address any breastfeeding-related issues or complications
• Stay updated with latest research and best practices in lactation support
• Educate families about the benefits of breastfeeding
• Collaborate with other healthcare professionals to provide comprehensive care
• Maintain patient confidentiality and comply with all privacy regulations

 

Qualifications

• Certified Lactation Consultant or Certified Breastfeeding Specialist
• Experience in maternal and child health, particularly lactation support
• Strong knowledge of breastfeeding techniques and potential complications
• Excellent communication and interpersonal skills
• Comfortable conducting online consultations
• Ability to provide empathetic and patient-centered care
• Proficiency in using online communication tools
• Continuing education in lactation support or related fields is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Online Lactation Counseling Service Provider
• Work Environment: Fully remote. Must have a quiet, private space for conducting online consultations.
• Reporting Structure: Reports to the Lead Lactation Consultant or Health Services Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: Fully remote.
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Online Lactation Counseling Service Provider Do?

Online Lactation Counseling Service Providers, also known as Lactation Consultants, are specialists in the field of breastfeeding support, providing assistance to mothers who are breastfeeding or planning to do so.

They generally work through online platforms, offering virtual sessions to their clients.

They might be self-employed, work for a hospital, or be part of a larger medical or childcare team.

Their main role is to offer support and guidance to mothers facing challenges in breastfeeding, such as latching difficulties, painful nursing, low milk production, or any other breastfeeding-related issues.

They also provide comprehensive education on breastfeeding, including proper techniques, positioning, and ensuring the baby is getting enough milk.

They may also guide mothers on how to use breast pumps and how to store breast milk.

In addition, Online Lactation Counseling Service Providers may provide guidance on infant nutrition, growth, and development, and help mothers cope with postpartum adjustments.

They also advocate for breastfeeding rights in various settings such as the workplace and public areas.

To ensure the mother’s comfort and success in breastfeeding, they work in close conjunction with other healthcare providers, such as obstetricians, pediatricians, and midwives.

Their ultimate goal is to foster a positive breastfeeding experience, promoting the health and well-being of both the mother and the baby.

 

Online Lactation Counseling Service Provider Qualifications and Skills

An Online Lactation Counseling Service Provider should have a set of specific skills and qualifications to effectively deliver and assist clients, such as:

• Specialized knowledge and training in lactation management and counseling, often obtained through certification as a lactation consultant or counselor.
• Strong understanding of breastfeeding techniques, potential challenges and solutions, and nutritional requirements for both mother and baby.
• Excellent interpersonal and communication skills to effectively interact with clients, understand their concerns, and provide appropriate solutions.
• Empathy and sensitivity to handle emotional situations and respect the privacy and personal choices of the clients.
• Ability to provide clear, concise, and understandable instructions to clients over a digital platform.
• Strong customer service skills to maintain professional relationships with clients, manage appointments, and follow up with clients as needed.
• Problem-solving skills to identify and address issues or complications that may arise during lactation.
• Knowledge of various online communication tools and digital technologies for effective remote consultation.

 

Online Lactation Counseling Service Provider Experience Requirements

Candidates for the role of an Online Lactation Counseling Service Provider typically must have a background in healthcare or a related field, with a strong focus on maternal and child health.

Entry-level candidates for this role usually have at least 1 to 2 years of experience, often through internships or part-time roles in hospitals, clinics, or health centers where they work closely with new mothers.

In order to provide reliable and accurate guidance to mothers on breastfeeding, aspiring Lactation Counselors are expected to have received formal education and training in lactation and breastfeeding management.

The International Board of Lactation Consultant Examiners (IBLCE) offers certification, which is widely recognized and preferred by employers.

Candidates with 3 to 5 years of experience may have worked as a Registered Nurse, Midwife, or as a Doula and have transitioned into lactation consulting.

These professionals often have hands-on experience in prenatal and postnatal care, and have honed their skills in providing lactation and breastfeeding advice.

Those with more than 5 years of experience often have extensive knowledge and practical experience in lactation counseling.

They may also have some leadership experience in healthcare or maternal and child care services, making them suitable for supervisory or managerial roles in lactation counseling services.

In addition to these, the ability to provide counseling services online necessitates familiarity with digital communication tools and platforms.

This can be gained through experience in telehealth services or through dedicated training programs.

 

Online Lactation Counseling Service Provider Education and Training Requirements

To become an Online Lactation Counseling Service Provider, individuals typically need a bachelor’s degree in nursing, dietetics, health science, or a related field.

They also need to complete a comprehensive lactation education program, which usually involves both theoretical knowledge and practical skills training.

Such programs cover topics like breastfeeding techniques, lactation physiology, nutrition, and problems that may arise during breastfeeding.

After completing their education, aspiring Online Lactation Counseling Service Providers are required to pass an exam to become an International Board Certified Lactation Consultant (IBCLC) or a Certified Lactation Counselor (CLC).

In addition, some states require these professionals to obtain a specific state license to practice.

Licensing requirements often include having a certain amount of supervised clinical experience in lactation consulting.

Continuing education is important in this field to stay updated with the latest research and practices.

Many Online Lactation Counseling Service Providers choose to take advanced courses or attend workshops and conferences to enhance their knowledge and skills.

Experience with online communication tools and platforms is also required, as these professionals provide their services remotely.

Some may also seek additional training in telehealth or online counseling to improve their virtual service delivery.

 

Online Lactation Counseling Service Provider Salary Expectations

An Online Lactation Counseling Service Provider, on average, can expect to earn about $42,000 (USD) per year.

However, the salary can vary greatly based on years of experience, certifications, the number of clients, and geographic location.

 

Online Lactation Counseling Service Provider Job Description FAQs

What skills does an Online Lactation Counseling Service Provider need?

In addition to professional knowledge about breastfeeding and lactation, these service providers need excellent communication skills to effectively guide and support mothers.

They should be empathetic and patient, as the process can often be challenging for new mothers.

Good problem-solving skills are also important to help identify and overcome any issues that may arise during breastfeeding.

 

Do Online Lactation Counseling Service Providers need a degree?

While a degree isn’t necessarily required, it’s beneficial for an Online Lactation Counseling Service Provider to have a healthcare background.

Most importantly, they should be a Certified Lactation Counselor (CLC) or an International Board Certified Lactation Consultant (IBCLC).

These certifications ensure they have the necessary knowledge and skills to provide professional lactation advice and support.

 

What should you look for in an Online Lactation Counseling Service Provider’s resume?

First and foremost, ensure that they have the necessary certifications.

Experience in healthcare, particularly in fields related to mother and child care, is also a plus.

Look for any additional training they might have in counseling or psychology, as well as any evidence of their communication skills and empathy.

 

What qualities make a good Online Lactation Counseling Service Provider?

A good Online Lactation Counseling Service Provider is patient, understanding, and supportive.

They must be able to empathize with the challenges that new mothers face and provide them with practical and emotional support.

They should also be able to communicate clearly and effectively, breaking down complex information into understandable terms.

Lastly, they should be passionate about promoting breastfeeding and be motivated to stay up-to-date with the latest research and guidelines in lactation.

 

Can Online Lactation Counseling Service Providers work remotely?

Yes, they can work remotely.

In fact, many mothers prefer online consultations as they can be done from the comfort of their own homes.

This makes it easier for them to balance their new responsibilities and receive the support they need.

However, it’s important that the service providers have a suitable and professional setup for online consultations, including reliable internet and appropriate video conferencing software.

 

Conclusion

And there you have it.

Today, we’ve delved into the often overlooked, but vitally important, world of online lactation counseling service providers.

Surprised?

It’s not just about offering advice.

It’s about providing support, guidance, and care for breastfeeding mothers, one consultation at a time.

With our go-to online lactation counseling service provider job description template and real-world examples, you’re ready to make a difference.

But why end your journey here?

Dig deeper with our job description generator. It’s your essential tool for crafting precise job listings or refining your resume to absolute perfection.

Always bear in mind:

Every consultation you conduct contributes to a healthier and happier society.

Let’s nurture that future. Together.

How to Become an Online Lactation Counseling Service Provider (Complete Guide)

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