Operational Excellence Manager Job Description [Updated for 2025]

In the ever-evolving landscape of business operations, the role of an Operational Excellence Manager has become increasingly critical.

As businesses strive for growth, efficiency, and productivity, the demand for skilled professionals who can streamline, optimize, and safeguard our operational procedures is paramount.

But let’s delve deeper: What exactly is expected from an Operational Excellence Manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the ideal profile,
• Or merely interested in the intricacies of operational management,

You’ve landed in the right spot.

Today, we present a customizable Operational Excellence Manager job description template, crafted for easy posting on job boards or career sites.

So, without further ado, let’s get started.

Operational Excellence Manager Duties and Responsibilities

Operational Excellence Managers are responsible for driving the operational and process improvement initiatives in a company to increase efficiency, reduce cost and enhance customer satisfaction.

They have the following duties and responsibilities:

• Identify and implement process improvements across the organization, including but not limited to Operations, Finance, and Customer Service.
• Drive the design and implementation of new business processes with organizational context and priorities in mind.
• Monitor, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as needed.
• Work closely with operational leaders to identify opportunities for process enhancements.
• Provide training and guidance to teams on new processes and how to identify improvement opportunities.
• Develop and implement operational excellence and quality improvement programs.
• Lead cross-functional project teams to drive process improvements.
• Establish key performance metrics and dashboards for monitoring operational performance.
• Facilitate change management in leading and supporting operational and company-wide initiatives.
• Ensure compliance with all applicable laws, regulations, and operational standards.

 

Operational Excellence Manager Job Description Template

Job Brief

We are seeking a driven and detail-oriented Operational Excellence Manager to implement and oversee operational procedures in our organization.

The responsibilities include analyzing current operational processes, identifying process inefficiencies, and implementing changes to improve productivity and reduce costs.

Our ideal candidate has proven experience in operations management and a keen understanding of Lean Six Sigma methodologies.

Ultimately, the Operational Excellence Manager will help our business function more efficiently and effectively.

 

Responsibilities

• Lead and manage cross-functional projects to optimize operations and improve process efficiency
• Develop and implement operation excellence strategies aligned with company’s objectives
• Conduct regular operational reviews and audits
• Identify operational risks and develop mitigation plans
• Monitor operations to ensure compliance with regulatory requirements
• Drive continuous improvement initiatives across the organization
• Collaborate with various departments to address operational challenges
• Provide training and guidance to teams on Lean Six Sigma methodologies
• Track, analyze, and report on operational performance metrics
• Manage and mentor operational excellence teams

 

Qualifications

• Proven experience as an Operational Excellence Manager or similar role
• Strong knowledge of Lean Six Sigma methodologies
• Excellent analytical and problem-solving skills
• Ability to manage and lead cross-functional teams
• Strong project management skills
• Excellent verbal and written communication skills
• BSc/BA in Business Administration, Engineering, or related field
• Lean Six Sigma Black Belt certification is preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Operational Excellence Manager
• Work Environment: Office setting with occasional travel for site visits and team meetings
• Reporting Structure: Reports to the Director of Operations
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations
• Pay Range: $90,000 minimum to $140,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal]

 

What Does an Operational Excellence Manager Do?

Operational Excellence Managers usually work for corporations across industries, and their primary role involves optimizing operations to improve productivity and reduce costs.

They work closely with different departments within the organization to identify operational gaps and inefficiencies.

They then develop, implement, and oversee continuous improvement plans to bridge these gaps.

Their job also involves managing the change process in the organization and ensuring that improvements are sustainable over the long term.

They are responsible for formulating and maintaining operational policies and procedures that support the overall strategic goals of the organization.

They may also be involved in training staff on operational excellence methodologies and tools, such as Lean, Six Sigma, or Kaizen.

Operational Excellence Managers monitor and analyze performance metrics to assess the effectiveness of operational changes and make necessary adjustments.

 

Operational Excellence Manager Qualifications and Skills

An Operational Excellence Manager should have a diverse range of skills and qualifications to ensure smooth and efficient business operations, including:

• Strong leadership skills to guide and manage teams towards achieving operational efficiency and excellence.
• Excellent analytical skills to identify areas of improvement in operational processes and implement strategies for enhancement.
• Profound knowledge of Lean Six Sigma, Kaizen, or other process improvement methodologies.
• Superior problem-solving abilities to effectively address and resolve issues that may hinder operational processes.
• Exceptional communication and interpersonal skills to liaise with different departments and stakeholders, ensuring alignment of operational goals throughout the organization.
• Strong project management skills to oversee multiple projects simultaneously, ensuring they are completed on time and within budget.
• Highly developed strategic planning abilities to align operational processes with the organization’s broader objectives.
• Proficient in using various software tools and technologies to streamline and automate operational processes.
• Excellent attention to detail to ensure that all aspects of operational processes are carried out accurately and efficiently.
• Customer service skills to understand and meet the expectations of customers, thereby improving their experience and satisfaction levels.

 

Operational Excellence Manager Experience Requirements

Operational Excellence Managers typically require at least 5 to 7 years of experience, often in operational roles or continuous improvement positions.

This experience is crucial in understanding the operational processes, systems, and methodologies of an organization.

Candidates are often expected to have a background in areas such as Business Administration, Industrial Engineering, or a related field.

This foundational knowledge is typically gained through a combination of formal education and on-the-job experience.

Experience in operational management or similar roles is also crucial.

These professionals should have a solid background in leading projects, managing teams, and driving strategic operational initiatives.

Those with more than 7 years of experience often possess a deep understanding of operational excellence methodologies such as Lean Six Sigma, Total Quality Management, or Business Process Reengineering.

Candidates with more than 10 years of experience usually have considerable leadership experience, with a track record of driving operational improvement initiatives across multiple business units or entire organizations.

Such candidates are often well-equipped to handle the strategic planning and cross-functional leadership responsibilities of an Operational Excellence Manager.

In addition, familiarity with industry-specific regulations, standards, and best practices is often required.

Candidates should also demonstrate a proven ability to influence change and engage with stakeholders at all levels of the organization.

 

Operational Excellence Manager Education and Training Requirements

Operational Excellence Managers typically hold a bachelor’s degree in business administration, operations management, or a related field.

They need to have a deep understanding of business operations, methodologies such as Lean, Six Sigma, and project management principles.

Many employers prefer candidates with a Master’s degree in Business Administration (MBA) or a related discipline, as this role often involves strategic decision-making and overseeing multiple facets of an organization.

Certifications like Certified Manager of Quality/Organizational Excellence (CMQ/OE) from the American Society for Quality (ASQ) or Lean Six Sigma Black Belt can further enhance a candidate’s qualifications.

Operational Excellence Managers are also expected to undergo continuous professional development through seminars, workshops, and courses to stay current with industry trends and advancements.

In addition to formal education, an Operational Excellence Manager should have several years of work experience in operations management, process improvement, or a similar role to understand the practical aspects of the job.

 

Operational Excellence Manager Salary Expectations

The average salary for an Operational Excellence Manager is $103,456 (USD) per year.

However, this can vary depending on factors such as professional experience, educational background, industry, and geographical location.

 

Operational Excellence Manager Job Description FAQs

What is the difference between an Operational Excellence Manager and a Project Manager?

While both roles aim to improve business operations, they do so in different ways.

A Project Manager is typically responsible for planning, executing, and closing specific projects, ensuring that they are completed on time and within budget.

On the other hand, an Operational Excellence Manager focuses on enhancing overall business processes and systems on an ongoing basis.

They aim to build a culture of continuous improvement within an organization.

 

What are the daily duties of an Operational Excellence Manager?

An Operational Excellence Manager typically starts their day by reviewing performance metrics, identifying any areas that need improvement.

They then may meet with various department heads to discuss potential process improvements and implement strategies to achieve these improvements.

Throughout the day, they might monitor the progress of these strategies, adjust them as necessary, and communicate with team members about their roles in achieving operational excellence.

 

What qualities make a good Operational Excellence Manager?

A good Operational Excellence Manager has strong analytical skills to evaluate business operations and identify areas for improvement.

They should be a strategic thinker, capable of developing and implementing improvement strategies.

Good interpersonal and communication skills are necessary to effectively interact with staff at all levels and to drive change.

A commitment to continuous learning and staying abreast of industry trends is also important.

 

What should you look for in an Operational Excellence Manager resume?

First and foremost, look for proven experience in driving operational improvements and managing projects.

A degree in Business Administration, Operations Management, or a related field is typically required.

Certifications in Lean, Six Sigma, or other process improvement methodologies are a big plus.

Strong leadership skills and the ability to influence at all organizational levels are also key.

 

Do Operational Excellence Managers need a specific degree?

Operational Excellence Managers typically need a bachelor’s degree in Business Administration, Operations Management, or a related field.

Some positions may require a Master’s degree.

Additionally, certifications in process improvement methodologies, such as Lean or Six Sigma, can be extremely beneficial and may be required by some employers.

 

Conclusion

And there you have it.

Today, we’ve unveiled the intricate realities of being an Operational Excellence Manager.

Here’s a surprise:

It’s not just about optimizing processes.

It’s about orchestrating organizational success, one operational strategy at a time.

Armed with our comprehensive Operational Excellence Manager job description template and real-world examples, you’re equipped to stride forward.

But there’s more to explore.

Deep dive into our job description generator. It’s your stepping-stone to meticulously crafted listings or refining your resume to perfection.

Keep in mind:

Every strategic decision contributes to the grand vision.

Let’s pioneer that future. Together.

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