Operations Technician Job Description [Updated for 2025]

In this modern era, the role of operations technicians is becoming increasingly important.

As technology continues to advance, the demand for skilled professionals who can manage, maintain, and streamline our operational processes grows stronger.

But what exactly does an operations technician do?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the intricacies of operations management,

You’ve come to the right place.

Today, we present a customizable operations technician job description template, designed for effortless posting on job boards or career sites.

Let’s dive straight into it.

Operations Technician Duties and Responsibilities

Operations Technicians are responsible for ensuring that operations in a manufacturing or production facility run smoothly and efficiently.

Their duties may include equipment maintenance, troubleshooting, and implementing safety procedures.

The duties and responsibilities for an Operations Technician include:

• Monitoring and operating process control equipment, systems and technology in a safe and efficient manner
• Performing routine checks and maintenance tasks on machines and other equipment to ensure they are operating efficiently
• Identifying and troubleshooting equipment or system malfunctions and reporting issues to management
• Installing, maintaining and repairing mechanical equipment and tools
• Adhering to all safety procedures and regulations, ensuring a clean and safe working environment
• Documenting operational activities, data and results for reference and reporting purposes
• Performing quality control tests to ensure the final product meets set specifications
• Assisting in developing and implementing process improvements to increase efficiency and productivity
• Collaborating with team members to achieve daily production goals and resolve issues
• Training new staff members on equipment operations and safety procedures
• Ordering and managing inventory of necessary supplies and parts

 

Operations Technician Job Description Template

Job Brief

We are looking for a skilled Operations Technician to join our team.

In this role, you will be responsible for monitoring and maintaining our operational systems and infrastructure.

The responsibilities of an Operations Technician include troubleshooting network issues, maintaining system backups, and overseeing the installation of new hardware and software.

Our ideal candidate has a strong technical background and can work efficiently and effectively in a fast-paced environment.

Ultimately, the role of the Operations Technician is to ensure the smooth and efficient running of our operational systems and networks.

 

Responsibilities

• Monitor and maintain operational systems and infrastructure
• Troubleshoot network and system issues
• Conduct regular system backups and recoveries
• Ensure the successful installation of new hardware and software
• Provide technical support to staff and users
• Document system abnormalities and report to management
• Perform routine checks and maintenance tasks
• Work with team members to identify potential improvements
• Adhere to all relevant health and safety regulations
• Stay updated on current technologies and trends

 

Qualifications

• Proven work experience as an Operations Technician or similar role
• Knowledge of system backup and recovery procedures
• Strong problem-solving abilities
• Good understanding of network management and data processing
• Familiarity with relevant software and hardware
• Excellent communication and teamwork skills
• Degree in Computer Science, Information Technology, or a related field
• Professional certification (e.g. CompTIA A+) may be required

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Operations Technician
• Work Environment: Predominantly office setting with occasional need for on-site system troubleshooting. Some travel may be required for training or system installation.
• Reporting Structure: Reports to the Operations Manager or IT Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $55,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Operations Technician Do?

Operations Technicians work across various industries, such as manufacturing, oil and gas, telecommunications, and IT.

They can also be found in companies that need professionals to manage and oversee day-to-day operations of equipment and systems.

Operations Technicians are typically responsible for the installation, maintenance, and repair of various machinery or equipment.

This may involve working with both hardware and software aspects of systems to ensure smooth functioning.

They perform routine inspections and tests to identify any potential issues that could disrupt operations.

They may also be responsible for resolving any technical problems or breakdowns that occur.

Operations Technicians often collaborate with other departments to identify areas of improvement and implement solutions that enhance overall productivity and efficiency.

In addition, they may need to manage inventories of equipment and spare parts and make sure that the necessary materials and tools are always available.

In industries like oil and gas, Operations Technicians might also need to monitor and operate process control equipment, ensuring safety regulations are met and assisting in emergency response if required.

They are also expected to document and report on their work, maintaining records of maintenance, repair work, and equipment performance.

In some cases, they may also be responsible for training other staff on the correct operation of machinery or equipment.

 

Operations Technician Qualifications and Skills

Operations Technicians should be equipped with a range of technical skills, problem-solving abilities, and industry knowledge.

This includes:

• Experience with operations systems and machinery to monitor, maintain, and troubleshoot equipment.
• Technical skills to understand and implement operational procedures, maintaining standards of safety and efficiency.
• Problem-solving skills to identify, diagnose, and troubleshoot problems that arise during the operations process.
• Attention to detail to ensure that all aspects of operations are working correctly and safely.
• Communication skills to provide clear instructions to team members and to report any issues or changes in operations to the relevant parties.
• Physical abilities that allow them to handle heavy machinery, tools, and work in various environments.
• Ability to work both independently and as part of a team to manage and perform operations tasks.
• Time management skills to ensure tasks are completed within scheduled deadlines and to coordinate maintenance and repairs.

 

Operations Technician Experience Requirements

Operations Technicians are typically required to have at least a 2-3 year diploma or an associate degree in a related field.

Further, an entry-level Operations Technician may have 1 to 2 years of experience, often through an internship or a part-time role in operations, maintenance, or a related field.

These professionals can also gain on-the-job experience in roles such as Operations Assistant, Maintenance Assistant, or Junior Technician.

Candidates with more than 3 years of experience often develop their technical skills and knowledge in entry-level Operations Technician roles or in closely related positions.

Those with more than 5 years of experience usually have some leadership experience and are equipped to manage teams or oversee projects.

They may also have experience in coordinating with different departments, managing operation schedules, and handling emergency situations.

In addition, technicians with specialized skills or certifications, such as in HVAC, electrical systems, or specific types of machinery, may be preferred for certain roles.

This specialized experience may come from previous work experience, training programs, or vocational schools.

Finally, due to the technical and hands-on nature of the job, Operations Technicians should have a track record of safety and compliance with regulations, which can be demonstrated through previous work experiences.

 

Operations Technician Education and Training Requirements

Operations Technicians typically need to have at least a high school diploma or an equivalent qualification.

They often gain their skills through vocational training programs, community colleges, or technical schools, where they learn about equipment operations, system coordination, and control theory.

Some positions may require an associate’s degree in process technology or a related field.

The curriculum for such programs often includes courses in process technology, equipment operations, and safety procedures.

For more advanced roles, a bachelor’s degree in operations management or a similar field may be necessary.

In addition to these formal education requirements, Operations Technicians should have a strong understanding of mechanical and electrical systems, as well as problem-solving skills.

They may also need specific certifications, depending on the industry they are working in.

These certifications can be obtained through various professional organizations and typically require passing an exam.

Continuing education and professional development opportunities are often encouraged to keep up with the latest advancements and technologies in the field.

Practical experience, such as internships or apprenticeships, is also highly beneficial and may provide hands-on experience with the tools and techniques used in the field.

 

Operations Technician Salary Expectations

The average salary for an Operations Technician is approximately $52,000 (USD) per year.

However, this amount can fluctuate based on factors such as level of experience, specific industry, and the location of the job.

Further, certifications and additional skills can significantly impact the earning potential in this role.

 

Operations Technician Job Description FAQs

What skills does an Operations Technician need?

Operations Technicians need to have strong analytical skills to understand complex operational processes.

They should also have good problem-solving skills to identify and resolve issues that may disrupt operations.

Technical skills are critical as they may be required to operate or repair machinery.

Good communication skills are also important as they need to work in a team and might need to write reports or present findings to management.

 

Do Operations Technicians need a degree?

While a degree is not always required for an Operations Technician, having a diploma or an associate’s degree in a field such as engineering, manufacturing technology, or a similar field can be beneficial.

On-the-job training is often provided, but prior knowledge or experience in the operations of the specific industry would be advantageous.

 

What should you look for in an Operations Technician resume?

Apart from the requisite technical skills, look for experience in maintaining and troubleshooting equipment, knowledge of safety protocols, and a history of improving operational efficiency.

Any certifications relevant to the industry, such as a Certified Production Technician (CPT) for manufacturing roles, can also be a plus.

 

What qualities make a good Operations Technician?

A good Operations Technician is meticulous, paying close attention to the smallest details that can impact the overall operation.

They are also good team players, able to collaborate effectively with others to ensure smooth operations.

Problem-solving is another crucial quality, as they are often called upon to troubleshoot and resolve issues that may arise during operations.

 

Is it challenging to hire Operations Technicians?

The challenge of hiring Operations Technicians can vary depending on the industry and the specific requirements of the role.

Some roles may require specialized skills or certifications, which can narrow down the pool of eligible candidates.

However, with a well-defined job description and a targeted recruitment strategy, it’s entirely possible to find the right person for the role.

 

Conclusion

And there you have it.

Today, we’ve delved into the core of what it truly means to be an operations technician.

Surprise!

It’s not all about fixing machinery.

It’s about orchestrating the seamless flow of operations, one task at a time.

With our ready-to-use operations technician job description template and practical examples, you’re poised to make your move.

But don’t stop there.

Go further with our job description generator. It’s your key to crafting laser-precise job listings or honing your resume to perfection.

Remember:

Every task performed is an integral part of the operational picture.

Let’s streamline that future. Together.

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