Part-Time Guest Services at Local Attractions Job Description [Updated for 2025]

In the thriving world of tourism and local attractions, the demand for exceptional guest services personnel is constantly on the rise.

As the face of our local attractions, it’s crucial to have energetic, personable, and dedicated individuals to ensure our visitors have the best experiences possible.

So, what’s truly expected from a part-time guest services role at local attractions?

Whether you are:

• A job seeker looking to understand the key responsibilities of this role,
• A hiring manager trying to pinpoint the perfect candidate,
• Or simply curious about the ins and outs of guest services,

You’re in the right place.

Today, we’re introducing a customizable Part-Time Guest Services at Local Attractions job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Part-Time Guest Services at Local Attractions Duties and Responsibilities

Part-Time Guest Services at Local Attractions often serve as the first point of contact for visitors and are responsible for making a positive and lasting impression.

They provide information, guidance, and assistance to guests while ensuring a positive guest experience.

They have the following duties and responsibilities:

• Greet guests and provide them with information about the attraction, including directions, schedules, and event details
• Handle ticket sales and process payments, which may include cash handling and operating point-of-sale systems
• Answer questions and provide solutions to guests’ queries or concerns
• Assist guests with special needs or requests, ensuring they have a comfortable and enjoyable visit
• Monitor guest behavior within the attraction, ensuring compliance with safety rules and policies
• Maintain cleanliness and orderliness of the attractions’ facilities, report any maintenance issues or damages
• Assist in the coordination of events and activities, and provide support where necessary
• Collect feedback from guests to improve services and report any major concerns to the management

 

Part-Time Guest Services at Local Attractions Job Description Template

Job Brief

We are seeking an enthusiastic and service-oriented part-time guest services member to join our team at our local attractions.

The ideal candidate will have a friendly and easygoing personality while also being very perceptive and disciplined.

You should be able to deal with complaints and give accurate information.

A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

 

Responsibilities

• Welcome guests upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and complaints
• Understand the attractions thoroughly to provide accurate information to guests
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Services Manager when needed
• Record information in the logbook daily

 

Qualifications

• Proven experience in a customer service role
• Knowledge of customer service best practices and customer service software, databases and tools
• Awareness of industry’s latest trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Customer service orientation and ability to adapt/respond to different types of characters
• Excellent communication and interpersonal skills
• High school diploma; BSc/BA in hospitality management is desirable

 

Benefits

• Flexible work schedule
• Free access to the attractions
• Discounts at the on-site shop and café
• Opportunities for career advancement
• On-the-job training

 

Additional Information

• Job Title: Part-Time Guest Services Associate
• Work Environment: Outdoor and indoor attraction site. Weekends and holiday availability required.
• Reporting Structure: Reports to the Guest Services Manager.
• Salary: Hourly rate is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $10.00 minimum to $15.00 maximum per hour
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Part-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Part-Time Guest Services at Local Attractions Do?

Part-Time Guest Services at Local Attractions are hospitality professionals who primarily work in tourist attractions such as amusement parks, museums, zoos, and botanical gardens.

Their duties can vary depending on the attraction, but their main role is to ensure guests have an enjoyable and memorable experience.

They are often the first point of contact for guests and are responsible for providing excellent customer service.

This could involve handling customer enquiries, providing information about the attraction and its facilities, and resolving any complaints or issues guests may encounter.

Part-Time Guest Services staff may also assist with ticket sales, manage queues, and provide guests with directions or recommendations for the best attractions to visit.

They need to have a thorough knowledge of the attraction’s layout and services, ensuring they can answer any questions guests may have.

They may also be tasked with ensuring the attraction is clean and safe for visitors.

Additionally, Part-Time Guest Services staff may assist with events and special programs at the attraction, helping to coordinate activities, manage crowds, and ensure guests have a positive experience.

Their goal is to enhance the guest experience by providing exceptional service, leaving visitors with a positive impression of the attraction.

 

Part-Time Guest Services at Local Attractions Qualifications and Skills

The ideal candidate for the role of Part-Time Guest Services at Local Attractions should possess the following qualifications and skills:

• Excellent customer service skills to interact with visitors, answer their queries, and ensure they have a pleasant experience at the local attraction.
• Communication skills to effectively convey information about the local attraction and its features to guests.
• Problem-solving skills to promptly address any issues or complaints from guests and provide suitable solutions.
• Interpersonal skills to build good relationships with guests, other staff members and stakeholders.
• Knowledge about the local attraction, its history, and its significance to provide informative and engaging tours or explanations to guests.
• Flexibility to work during weekends, holidays, and peak hours, as these are typically the busiest times for local attractions.
• Physical stamina to stand or walk for extended periods, as the job may require moving around the local attraction to assist guests.
• Basic computer skills for tasks such as processing payments, entering data, or managing reservations.

 

Part-Time Guest Services at Local Attractions Experience Requirements

Candidates for part-time guest services roles at local attractions typically have at least six months to a year of experience in customer service roles.

This can be obtained in a variety of fields, such as retail, food service, or hospitality.

Internships, summer jobs, and volunteer roles involving customer interaction can also provide valuable experience for these positions.

Many local attractions hire students or recent graduates for these roles and value the customer service skills they bring from their part-time or internship roles.

Candidates who have more than 1 year of experience in a similar role or who have worked in a guest services role at another local attraction often have the necessary understanding of guest services protocols and procedures.

Those with more than 2 years of experience may have developed skills in handling challenging customer situations, multitasking, or performing administrative tasks, making them highly valuable for these roles.

Candidates with over 3 years of experience often have leadership experience, are able to train new staff members, and may be ready for a supervisory role in the guest services department.

 

Part-Time Guest Services at Local Attractions Education and Training Requirements

Candidates for part-time guest services roles at local attractions usually need to have at least a high school diploma or an equivalent qualification.

While no formal education beyond this is usually required, courses in hospitality, customer service, or tourism may prove beneficial.

These roles often provide on-the-job training to acquaint new hires with the company’s policies, procedures, and systems.

This could include learning to use ticketing and reservation software, emergency protocols, and understanding the layout and attractions of the facility.

Many roles in this sector value work experience in customer service roles, or any environment where communication and interpersonal skills are necessary.

Although not obligatory, some candidates may choose to obtain certifications in customer service or related areas to stand out to potential employers and show their commitment to the role.

Knowledge of multiple languages can also be beneficial in these roles, especially in attractions that draw international tourists.

Lastly, these roles often require individuals to have a friendly demeanor, excellent problem-solving skills, and an ability to handle stressful situations with ease.

 

Part-Time Guest Services at Local Attractions Salary Expectations

A Part-Time Guest Services employee at local attractions can expect to earn an average wage of $11.00 (USD) per hour.

The actual earnings may vary based on factors such as the number of hours worked per week, the specific attraction or venue, location, and the level of experience the individual has in customer service roles.

 

Part-Time Guest Services at Local Attractions Job Description FAQs

What skills are necessary for a part-time guest services role at local attractions?

Guest services professionals should have excellent interpersonal and communication skills, as they will frequently interact with guests, answering queries and solving any problems that may arise.

They should also possess good problem-solving abilities, attention to detail, and knowledge of the local area.

Customer service experience is often beneficial, and depending on the attraction, they may need to have physical stamina for standing or walking for extended periods.

 

What qualifications are needed for this role?

While a degree isn’t typically necessary for a guest services role at local attractions, a high school diploma or equivalent is usually required.

Experience in customer service or hospitality can be beneficial.

Some employers may require specific certifications, such as first aid or CPR, especially if the job involves some degree of responsibility for guest safety.

 

What should you look for in a guest services resume?

Look for any previous experience in customer-facing roles, as this can demonstrate the applicant’s ability to handle customer queries and complaints effectively.

Any additional qualifications, such as a foreign language skill, first aid certification, or experience with ticketing systems, can be an asset.

Also, consider any volunteer work or roles that involve public interaction as relevant experience.

 

What qualities make a good guest services professional?

A good guest services professional is friendly, patient, and has a genuinely helpful attitude.

They should be excellent problem solvers, able to think on their feet and come up with quick solutions to any issues that may arise.

As they may often be the first point of contact for guests, they should have a professional demeanor and appearance.

They should also have a thorough understanding of the attraction and its amenities to provide accurate information to guests.

 

What are the daily duties of a part-time guest services professional at local attractions?

Daily duties may include greeting guests upon arrival, providing information about the attraction and its services, handling ticket sales, addressing guest queries and complaints, and coordinating with other staff members to ensure a smooth guest experience.

They may also be involved in maintaining cleanliness in common areas, restocking brochures and other materials, and providing basic first aid or emergency response if required.

The exact tasks can vary depending on the specific attraction and its requirements.

 

Conclusion

And there you have it.

Today, we’ve given you a glimpse of what it truly means to work in Part-Time Guest Services at Local Attractions.

And guess what?

It’s not just about selling tickets and greeting guests.

It’s about creating unforgettable experiences, one guest interaction at a time.

With our comprehensive Part-Time Guest Services at Local Attractions job description template and real-world examples, you’re ready to take your next step.

But why stop there?

Dive deeper with our job description generator. It’s your key to crafting precise job listings or sharpening your resume to perfection.

Remember:

Every guest interaction is a part of the bigger picture.

Let’s create those memorable experiences. Together.

How to Become a Part-Time Guest Services at Local Attractions (Complete Guide)

Paycheck Pioneers: The Unexpected Leaders in Today’s Job Market!

Surprising Salary Secrets: The Jobs with the Lowest Wages Revealed!

Satisfying Scenes: Jobs That Make Every Day Rewarding

The Future of Work: Top In-Demand Careers to Watch