Patient Information Coordinator Job Description [Updated for 2025]

In the ever-evolving world of healthcare, the importance of a Patient Information Coordinator has never been more significant.

As the healthcare industry continues to advance, the demand for skilled professionals who can organize, manage, and protect patient information is growing exponentially.

But let’s delve deeper: What exactly is expected from a Patient Information Coordinator?

Whether you are:

• A job seeker looking to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the complex world of patient information management,

You’ve come to the right place.

Today, we present a fully customizable Patient Information Coordinator job description template, designed for straightforward posting on job boards or career sites.

Let’s dive right in.

Patient Information Coordinator Duties and Responsibilities

Patient Information Coordinators play a vital role in the healthcare industry by facilitating communication between patients, healthcare providers, and administrative staff.

They are primarily responsible for managing and securing patient data, while also providing high quality customer service.

The daily duties and responsibilities of a Patient Information Coordinator include:

• Collect and document patient information including personal details, medical history, and insurance information
• Ensure all patient information is accurate and up-to-date
• Maintain the confidentiality of patient information in accordance with privacy laws and regulations
• Coordinate patient appointments, surgeries, and other procedures
• Communicate effectively with patients, families, and healthcare providers to relay necessary information
• Handle patient inquiries and resolve issues in a timely and professional manner
• Assist with the admission and discharge process
• Perform administrative tasks such as data entry, faxing, and filing
• Participate in staff meetings and trainings as required
• Ensure compliance with healthcare regulations and safety standards

 

Patient Information Coordinator Job Description Template

Job Brief

We are seeking a dedicated Patient Information Coordinator to manage and maintain patient data, ensuring accuracy and confidentiality at all times.

The Patient Information Coordinator responsibilities include collecting patient data, maintaining and updating patient records, coordinating with healthcare professionals, and delivering quality customer service.

Our ideal candidate is detail-oriented, has a strong understanding of medical terminologies, and possesses excellent communication skills.

Ultimately, the role of the Patient Information Coordinator is to ensure that patient information is accurately recorded and securely managed, supporting the provision of high-quality healthcare services.

 

Responsibilities

• Collect and record patient information, including demographic and health details.
• Maintain and update patient records in compliance with privacy and security regulations.
• Coordinate with healthcare professionals to verify patient information.
• Respond to patient inquiries and provide necessary assistance.
• Facilitate patient admission and discharge processes.
• Ensure the accuracy and integrity of patient data.
• Assist in managing patient appointments and scheduling.
• Perform other administrative duties as required.

 

Qualifications

• Proven experience as a Patient Information Coordinator or similar role in a healthcare setting.
• Knowledge of medical terminologies and healthcare management.
• Proficient in healthcare software and databases.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion and integrity.
• Strong organizational skills and attention to detail.
• High school diploma; certification in health administration or relevant field is a plus.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Patient Information Coordinator
• Work Environment: Hospital or healthcare facility setting. This role may require working in shifts.
• Reporting Structure: Reports to the Patient Services Manager or Healthcare Administrator.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $65,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Patient Information Coordinator Do?

Patient Information Coordinators are usually employed in healthcare settings such as hospitals, clinics, or medical offices.

Their primary role is to ensure effective communication between the healthcare team and patients, maintaining and organizing patient records, and coordinating patient services.

They gather and record patient information, update patient files, and ensure the accuracy and confidentiality of all patient records.

This includes medical history, treatment plans, and any other relevant health information.

Patient Information Coordinators also schedule appointments for patients and manage the coordination of services between different departments within the healthcare facility.

This may involve organizing various tests, procedures, or specialist consultations.

In addition, they serve as a point of contact for patients and their families, answering questions, providing information about treatment procedures, and addressing any concerns or complaints.

Furthermore, Patient Information Coordinators also assist with insurance and billing procedures, ensuring that all relevant paperwork is correctly filled out and processed.

Their role is vital in ensuring that patient care is delivered in a timely, efficient, and patient-focused manner.

 

Patient Information Coordinator Qualifications and Skills

A Patient Information Coordinator should possess a mix of healthcare knowledge, organizational skills, and interpersonal abilities, including:

• Experience in healthcare setting, with a solid understanding of medical terminology and healthcare procedures to efficiently manage patient information.
• Strong organizational and multitasking abilities to handle multiple patient records, appointments and information requests simultaneously.
• Exceptional communication skills to interact with patients, healthcare professionals, and insurance providers, ensuring the accuracy and clarity of information relayed.
• Detail-oriented with strong data entry skills to maintain accurate and up-to-date patient records.
• Excellent customer service skills to provide a high standard of service to patients, answering their queries and addressing their concerns in a compassionate and professional manner.
• Confidentiality and understanding of privacy laws and ethical guidelines relevant to patient information.
• Proficiency in using healthcare software and digital platforms for patient record management and scheduling.
• Problem-solving skills to troubleshoot any issues or conflicts regarding patient information or scheduling.

 

Patient Information Coordinator Experience Requirements

Entry-level Patient Information Coordinators often have 1 to 2 years of experience, usually obtained through an internship or part-time position in a healthcare setting.

These professionals can gain practical experience in roles such as Medical Receptionist, Administrative Assistant, or other healthcare administration roles.

Candidates with more than 3 years of experience often refine their skills in patient information coordination, learning to manage patient data, appointments, and medical records while improving their communication skills.

Those with more than 5 years of experience often have a deep understanding of health information systems and medical terminologies.

They may have experience in managing teams and handling sensitive patient information, positioning them for a role in healthcare information management or team leadership.

Regardless of the level, a Patient Information Coordinator should have strong organizational skills, attention to detail, and an understanding of medical terminology and healthcare privacy laws.

 

Patient Information Coordinator Education and Training Requirements

Patient Information Coordinators typically require a high school diploma or GED equivalent, although an associate’s or bachelor’s degree in health information management or a related field is often preferred by employers.

They must have a strong foundation in medical terminology, healthcare systems, and patient privacy regulations.

Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) is particularly crucial.

In addition to this, Patient Information Coordinators should have excellent computer skills, with proficiency in healthcare information management software and patient database systems.

Some positions may require a certification such as the Certified Professional in Health Information & Management Systems (CPHIMS) or the Registered Health Information Administrator (RHIA) credential.

Ongoing training is often necessary due to changes in healthcare regulations and technology advancements.

This could be accomplished through workshops, seminars, or further education.

Candidates with additional qualifications or certifications may demonstrate a greater commitment to their profession and a capacity for handling the complexities of patient data management.

 

Patient Information Coordinator Salary Expectations

A Patient Information Coordinator can expect to earn an average salary of $36,429 (USD) per year.

The actual earnings can fluctuate based on experience, level of education, location, and the specific healthcare facility where they are employed.

 

Patient Information Coordinator Job Description FAQs

What skills does a Patient Information Coordinator need?

Patient Information Coordinators should have excellent organizational and multitasking skills as they often handle several tasks simultaneously.

They need strong interpersonal and communication skills to interact with patients, their families, and healthcare professionals.

They should also be proficient in using medical software and databases, maintaining patient confidentiality, and have a basic understanding of medical terminologies.

 

Do Patient Information Coordinators need a degree?

While some employers may hire individuals with a high school diploma and relevant experience, many prefer candidates with an associate’s or bachelor’s degree in healthcare administration or a related field.

Some positions may also require certification in Health Information Management.

 

What should you look for in a Patient Information Coordinator resume?

Look for a background in healthcare administration or experience in a similar role.

They should have experience with electronic health record (EHR) systems and medical administrative tasks such as scheduling appointments, maintaining patient records, and handling patient queries.

Skills in customer service, problem-solving, and communication should also be highlighted.

 

What qualities make a good Patient Information Coordinator?

A good Patient Information Coordinator is empathetic and patient, ensuring a positive experience for patients and their families.

They have excellent attention to detail, needed for managing accurate patient records.

They should have strong communication skills, as they often serve as the liaison between patients and medical staff.

Their ability to handle stressful situations and multitask efficiently is also important.

 

Is it challenging to hire a Patient Information Coordinator?

As with any job role, the challenge in hiring a Patient Information Coordinator depends on the specific needs of the healthcare facility.

There is a steady supply of qualified candidates, but finding individuals with the right combination of administrative skills, healthcare knowledge, and exceptional interpersonal skills can require a thorough and careful recruitment process.

 

Conclusion

And there you have it.

Today, we have unveiled the intricate details of what being a Patient Information Coordinator truly encompasses.

And guess what?

It’s not just about managing medical records.

It’s about weaving together the threads of patient care, one piece of crucial information at a time.

With our comprehensive Patient Information Coordinator job description template and real-life examples, you’re ready to take the plunge.

But why stop there?

Go further with our job description generator. It’s your best bet for creating precise job listings or refining your resume to absolute perfection.

Remember:

Every piece of patient information is a part of the bigger healthcare tapestry.

Let’s weave that future. Together.

How to Become a Patient Information Coordinator (Complete Guide)

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