Pega CRM Developer Job Description [Updated for 2025]

As the world of technology evolves, the need for Pega CRM Developers is more crucial than ever.

As technology progresses, the demand for skilled professionals who can design, implement and manage Pega CRM systems increases.

Let’s dig deeper into what’s truly expected from a Pega CRM Developer.

Whether you are:

• A job seeker trying to understand the true nature of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the complexities of Pega CRM development,

You’re in the right place.

Today, we present a customizable Pega CRM Developer job description template, designed for easy posting on job boards or career websites.

Let’s dive right into it.

Pega CRM Developer Duties and Responsibilities

Pega CRM Developers are responsible for managing and developing Pega Customer Relationship Management software, a strategic tool that helps businesses manage customer interactions, automate workflows, and analyze data.

Pega CRM Developers have the following duties and responsibilities:

• Work closely with business teams to understand the business requirements and map them to Pega CRM features
• Develop and implement Pega CRM applications according to the project requirements
• Configure Pega application to meet business process and application requirements
• Create and optimize data models and interface designs in the Pega system
• Perform code reviews and ensure that the system is running smoothly
• Resolve bugs and issues within the Pega CRM system and develop solutions to prevent recurring problems
• Participate in the design and development of new features and enhancements to the Pega CRM application
• Provide technical support, troubleshoot system and application issues and offer solutions
• Coordinate with other developers and software professionals to ensure the compatibility of the system with other software
• Document all aspects of the development process for future reference and maintenance

 

Pega CRM Developer Job Description Template

Job Brief

We are searching for a skilled Pega CRM Developer to join our dynamic software development team.

Your responsibilities will involve designing, developing, and implementing Pega-based solutions, which includes gathering user requirements, implementing system functionality, and carrying out system tests.

The ideal candidate for this position is highly familiar with the software development life cycle (SDLC) and is proficient in Pega PRPC, Pega Direct Capture of Objectives (DCO), and Pega Express.

The primary role of the Pega CRM developer is to deliver high-quality, innovative, and fully functioning software that meets coding standards and technical design.

 

Responsibilities

• Execute full software development life cycle (SDLC)
• Design and develop applications using Pega PRPC and other Pega frameworks
• Develop flowcharts, layouts, and documentation to identify requirements and solutions
• Ensure the coding meets Pega guardrail standards and the requirements of the business
• Integrate software components into a fully functional software system
• Create and maintain technical documents
• Troubleshoot, debug and upgrade existing systems
• Conduct system testing and issue resolution
• Comply with project plans and industry standards
• Stay updated with the latest Pega technologies and certifications

 

Qualifications

• Proven work experience as a Pega CRM developer or similar role
• Certified Pega System Architect (CSA) or Certified Senior Pega System Architect (CSSA) or Certified Lead System Architect (CLSA)
• Experience designing and developing applications using Pega PRPC and other Pega frameworks
• Excellent knowledge of Pega Direct Capture of Objectives (DCO), Pega Express
• Experience in software development methodologies such as Scrum and Agile
• Proficiency in software engineering tools
• Ability to document requirements and specifications
• BSc degree in Computer Science, Engineering or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Continuous learning and professional development opportunities

 

Additional Information

• Job Title: Pega CRM Developer
• Work Environment: Office environment with remote working options. Some travel may be necessary for team meetings or client consultations.
• Reporting Structure: Reports to the Lead Developer or Development Manager.
• Salary: Remuneration is based on candidate’s experience, qualifications, and the current market trends.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Pega CRM Developer Do?

A Pega CRM Developer is a specialized software developer who is responsible for designing, developing, and implementing customer relationship management (CRM) applications using Pega PRPC (PegaRULES Process Commander) platform.

They work closely with business analysts and other stakeholders to understand the client’s business process and requirements.

They translate these requirements into Pega PRPC design and architecture.

A Pega CRM Developer is responsible for developing applications and integrations using Pega PRPC.

They create and manage rules, data models, workflows, user interfaces, and reports.

They also configure and customize Pega CRM applications to meet the client’s needs.

This could involve adjusting workflows, data models, user interfaces, or other aspects of the application.

Pega CRM Developers are also responsible for testing the applications they develop.

They create test plans and test cases, execute tests, and fix any issues that arise during testing.

In addition to development work, Pega CRM Developers often provide support to end users.

They troubleshoot and resolve issues, answer questions, and provide training as needed.

Pega CRM Developers often work as part of a larger development team.

They may collaborate with other developers, testers, project managers, and other stakeholders throughout the development process.

They also often interact with clients, gathering requirements, providing updates, and delivering training.

 

Pega CRM Developer Qualifications and Skills

A proficient Pega CRM Developer should possess a variety of technical skills, soft skills, and industry knowledge to design, develop, and maintain Pega CRM systems, including:

• Technical proficiency in Pega PRPC (PegaRULES Process Commander), Pega CRM, and Java to create robust CRM solutions.
• Strong analytical and problem-solving skills to effectively assess client needs and troubleshoot any issues that may arise during development or post-implementation.
• Excellent communication skills for effectively liaising with clients, understanding their requirements, explaining complex technical concepts in easy-to-understand language, and addressing any queries.
• Experience in working with Pega’s Direct Capture of Objectives (DCO) methodology to capture business objectives and design the CRM accordingly.
• Knowledge of integration architecture and ability to integrate Pega applications with external APIs, web services, and legacy data sources.
• Understanding of Pega’s Guardrails and capability to develop applications in line with these rules for maintaining design and build consistency.
• Ability to work collaboratively with cross-functional teams including business analysts, testing teams, and system architects, using effective interpersonal skills.
• Attention to detail to ensure the CRM solution is designed and developed accurately, and any issues are promptly identified and fixed.
• Knowledge of software development lifecycle (SDLC) and agile methodologies to drive project delivery in an organized and efficient manner.

 

Pega CRM Developer Experience Requirements

Entry-level Pega CRM Developers may have 1 to 2 years of experience, often obtained through an internship or a part-time role in CRM development or software development.

These professionals may also gain experience in roles such as Software Developer, Business Analyst, Quality Assurance Tester, or other IT-related roles.

Experience with Pega PRPC (Pega Rules Process Commander) or other Pega tools is often beneficial for these roles.

It is also helpful if they have familiarity with CRM strategies and have worked on building customer relationships through technology.

Candidates with more than 3 years of experience often have developed their technical skills and knowledge in Pega CRM development.

They may have worked on Pega projects, gaining experience in Pega coding standards, architecture, and design.

Those with more than 5 years of experience in Pega CRM development usually have advanced problem-solving skills and have taken on leadership roles.

They may have experience in conducting training sessions, leading project teams, and collaborating with business stakeholders.

Certification from Pega, such as Certified System Architect (CSA), Certified Senior System Architect (CSSA), or Certified Lead System Architect (CLSA), is a huge plus and often a requirement for senior roles.

This showcases advanced knowledge and understanding of the Pega platform.

Advanced Pega CRM Developers may also need to demonstrate their ability to design and implement CRM strategies, improve customer service processes, and maintain the Pega CRM system.

They should also have experience in end-to-end project management and have experience in managing a team.

 

Pega CRM Developer Education and Training Requirements

Pega CRM Developers typically hold a bachelor’s degree in computer science, software engineering, or a related field.

They need to have a strong understanding of Pega PRPC (Pega Rules Process Commander) concepts and principles.

Familiarity with Java, SQL, and other similar languages is also necessary.

A comprehensive understanding of CRM (Customer Relationship Management) principles is vital for this role.

Knowledge of business processes in industries like banking, healthcare, and insurance is an added advantage.

Certification in Pega systems, such as Certified Systems Architect (CSA) or Certified Senior Systems Architect (CSSA), is often required or preferred.

Advanced certifications like Certified Lead System Architect (CLSA) can make a candidate more competitive.

Some employers may prefer Pega CRM Developers with a master’s degree in a relevant field.

Professional experience with Pega development, especially in enterprise-level projects, is usually necessary.

Continual learning and staying updated with the latest Pega releases and features is important in this rapidly evolving field.

 

Pega CRM Developer Salary Expectations

A Pega CRM Developer can expect to earn an average salary of $104,682 (USD) per year.

However, this can vary based on factors such as experience, certifications in Pega systems, the complexity of the project, and the location of the job.

Some senior or highly experienced Pega CRM Developers can earn over $130,000 (USD) annually.

 

Pega CRM Developer Job Description FAQs

What skills does a Pega CRM Developer need?

Pega CRM Developers should have strong skills in Pega PRPC and Pega frameworks, Java, XML, SQL, and other related technologies.

They also need to be knowledgeable in software development methodologies.

Strong problem-solving skills, attention to detail, good communication skills, and the ability to work as part of a team are also critical for this role.

 

Do Pega CRM Developers need a degree?

Most employers require a bachelor’s degree in computer science, information technology, or a related field.

Some also prefer candidates who have a Pega Certified System Architect (PCSA) or Pega Certified Senior System Architect (PCSSA) certification.

 

What should you look for in a Pega CRM Developer resume?

When reviewing a Pega CRM Developer’s resume, look for demonstrated experience with Pega development, understanding of Pega methodologies, and knowledge of CRM strategies.

Familiarity with Java, XML, SQL, and other related technologies should also be present.

Additionally, look for any certifications related to Pega, such as PCSA or PCSSA.

 

What qualities make a good Pega CRM Developer?

A good Pega CRM Developer is a problem-solver with a keen attention to detail.

They should have strong analytical skills and the ability to work both independently and collaboratively.

Good Pega CRM Developers are also proactive, constantly learning about new technologies and best practices in the field.

 

Is it difficult to hire Pega CRM Developers?

Finding qualified Pega CRM Developers can be challenging due to the specialized nature of the role.

It requires specific skills and knowledge, particularly in Pega systems and development.

Employers can attract potential candidates by offering competitive salaries, career growth opportunities, and a positive work environment.

 

Conclusion

So here’s the scoop.

Today, we’ve shone a spotlight on what it truly entails to be a Pega CRM Developer.

Surprised?

It’s not only about integrating and testing systems.

It’s about shaping the digital customer relationships, one CRM solution at a time.

Armed with our handy Pega CRM Developer job description template and real-world instances, you’re well-prepared to make your move.

But why limit yourself?

Take a deeper dive with our job description generator. It’s your go-to resource for meticulously tailored listings or honing your resume to near perfection.

Keep this in mind:

Each CRM solution contributes to a larger customer relationship narrative.

Let’s shape that future. Together.

How to Become a Pega CRM Developer (Complete Guide)

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