Pega System Administrator Job Description [Updated for 2025]

pega system administrator job description

In the era of digital transformation, the role of Pega System Administrators is becoming increasingly crucial.

As technology advances relentlessly, the demand for skilled professionals who can proficiently manage, enhance, and secure our Pega systems grows exponentially.

But let’s delve deeper: What exactly is expected from a Pega System Administrator?

Whether you are:

  • A job seeker trying to understand the core responsibilities of this role,
  • A hiring manager outlining the perfect candidate,
  • Or simply curious about the intricacies of Pega system administration,

You’ve come to the right place.

Today, we’re presenting a tailor-made Pega System Administrator job description template, designed for seamless integration into job boards or career sites.

Let’s get started.

Pega System Administrator Duties and Responsibilities

Pega System Administrators are primarily responsible for managing and maintaining the Pega software applications within a business.

They handle the performance, security, and usability of Pega systems, using their specialized knowledge to troubleshoot issues and ensure the system runs efficiently.

Their duties and responsibilities include:

  • Installing and configuring Pega Platform and applications
  • Maintaining system performance by performing system monitoring and analysis, and performance tuning
  • Troubleshooting system hardware, software, networks and operating and system management systems
  • Designing and running system load/stress testing and escalating application problems to vendor
  • Securing Pega system by developing system access, monitoring, control, and evaluation
  • Establishing and testing disaster recovery policies and procedures, completing backups and maintaining documentation
  • Upgrading Pega system by conferring with vendors and services, developing, testing, evaluating, and installing enhancements and new software
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
  • Producing detailed timelines and implementing effective project control for all assignments
  • Training the users and junior staff about the functionalities and updates of the Pega System

 

Pega System Administrator Job Description Template

Job Brief

We are looking for a skilled Pega System Administrator to manage and maintain our Pega software environments.

The Pega System Administrator’s responsibilities include installation and configuration of Pega platform, troubleshooting and resolving system issues, and ensuring optimal system performance.

Our ideal candidates are familiar with Pega software and have a good understanding of BPM, CRM and Case Management concepts.

Ultimately, the role of the Pega System Administrator is to ensure the smooth and efficient operation of our Pega software environments, thus contributing to the success of our business operations.

 

Responsibilities

  • Install, configure and maintain Pega software environments
  • Manage and troubleshoot system issues and ensure optimal performance
  • Implement system upgrades and patches as needed
  • Monitor system logs and activity on all servers
  • Work closely with development teams to support application deployments
  • Establish and test disaster recovery policies and procedures
  • Document and maintain system configuration, processes and service records
  • Comply with project plans and industry standards

 

Qualifications

  • Proven work experience as a Pega System Administrator or similar role
  • Experience with Pega 7 platform or higher
  • Knowledge of BPM, CRM and Case Management concepts
  • Experience with Unix/Linux/Windows operating systems
  • Proficiency in database administration and scripting
  • Ability to troubleshoot complex software issues
  • Good understanding of networks and firewalls
  • BSc degree in Computer Science, Engineering or relevant field

 

Benefits

  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities

 

Additional Information

  • Job Title: Pega System Administrator
  • Work Environment: Office setting with options for remote work. Some travel may be required for system installations or maintenance.
  • Reporting Structure: Reports to the IT Director or System Administration Manager.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $90,000 minimum to $150,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Pega System Administrator Do?

Pega System Administrators are IT professionals who specialize in managing and maintaining the Pega platform.

They usually work in the IT departments of corporations across various sectors or as members of specialized IT firms.

They are responsible for the installation, configuration, and management of Pega systems in an organization.

They collaborate closely with other IT professionals, such as software engineers, database administrators, and network administrators to ensure the smooth operation of Pega systems.

Their job entails troubleshooting issues that arise in the Pega platform, performing regular system updates, and ensuring the system’s security.

They might be required to provide technical support to other team members or users of the Pega system.

Pega System Administrators are also responsible for creating and managing user roles, designing and implementing workflows, and ensuring the system’s data integrity.

In addition, they may be tasked with developing custom solutions using Pega’s tools to meet the specific needs of their organization.

They constantly monitor the performance of the Pega system, identifying any issues or areas for improvement.

They may also be asked to document system processes and training materials for other users.

It’s important for Pega System Administrators to stay up-to-date on the latest Pega technologies and updates to ensure the system is always operating at its best.

 

Pega System Administrator Qualifications and Skills

A Pega System Administrator should have the skills and qualifications that align with the technical and administrative responsibilities of managing Pega systems, such as:

  • Technical knowledge and understanding of Pega rules and applications, as well as Java, J2EE, XML, and other related technologies.
  • Experience with SQL, Oracle Database, and other database technologies to manage and maintain data within the Pega system.
  • Strong analytical skills to troubleshoot technical issues, optimize system performance, and improve system functionalities.
  • Ability to manage Pega PRPC environments, including system installation, configuration, deployment, and migration.
  • Excellent communication skills to coordinate with cross-functional teams, explain complex technical concepts, and provide necessary system training.
  • Understanding of system security and compliance standards to ensure that Pega systems are secure and compliant with relevant regulations.
  • Project management skills to plan and execute system upgrade and maintenance projects, ensuring minimal downtime and disruption to users.
  • Ability to monitor system performance, track system usage, and produce system reports for management review.
  • Problem-solving skills to quickly identify and resolve system issues, minimizing impact on end users.

 

Pega System Administrator Experience Requirements

Entry-level candidates may have 1 to 2 years of experience, typically through an internship or part-time role in system administration or similar IT-related roles.

Fundamental understanding of Pega PRPC concepts and basic knowledge of Pega deployment is generally required.

Candidates with 2 to 3 years of experience often work in roles such as Junior System Administrator or Pega Developer, where they gain practical experience in managing Pega environments, troubleshooting, performance tuning and system updates.

Those with over 5 years of experience may have a deeper understanding of Pega PRPC concepts, integration with other systems, and experience in handling complex Pega administrative tasks.

They are often familiar with the entire Pega ecosystem and have demonstrated skills in optimizing and maintaining Pega systems.

Candidates with more than 7 years of experience often hold leadership roles such as Lead System Administrator or Pega Architect.

They might have extensive experience in strategizing and implementing Pega administrative best practices, leading teams, and managing large-scale Pega system deployments.

All candidates should ideally hold a Pega System Architect certification or equivalent.

The ability to work on multiple platforms, and knowledge of Agile or Scrum methodologies, can be beneficial.

 

Pega System Administrator Education and Training Requirements

A Pega System Administrator typically holds a bachelor’s degree in computer science, information technology, or a related field.

They should have a solid understanding of Pega applications, including PRPC (PegaRULES Process Commander), Pega Customer Service, and others.

In-depth knowledge of SQL, Java, and web technologies like HTML, CSS, and JavaScript is also essential for this role.

A Pega System Administrator needs to be certified in Pega.

The Certified System Architect (CSA) certification is the basic level, but the Certified Senior System Architect (CSSA) is often preferred as it shows a higher level of expertise.

Pega also offers a Lead System Architect (LSA) certification for those looking to progress further.

Several years of experience in system administration, specifically with Pega, is often required.

This experience should ideally include tasks such as installing, configuring, and troubleshooting Pega software.

While not always required, a master’s degree in computer science or a related field could be beneficial, particularly for positions that involve leading a team or making strategic decisions.

Ongoing learning and development is key in this rapidly evolving field, so prospective Pega System Administrators should be prepared to continually update their skills and knowledge.

 

Pega System Administrator Salary Expectations

The average salary for a Pega System Administrator is $95,230 (USD) per year.

However, the actual compensation can greatly differ based on factors such as years of experience, educational background, certification levels, and geographic location of the job.

 

Pega System Administrator Job Description FAQs

What skills does a Pega System Administrator need?

Pega System Administrators should have excellent knowledge of Pega PRPC (Pega Rules Process Commander), Pega’s BPM tool.

They should have strong troubleshooting and problem-solving skills, as well as experience with system integration and networking.

Knowledge of SQL and database management is also crucial.

In addition, they should be able to work in a team, and possess good communication skills to collaborate with other IT professionals and understand business requirements.

 

Do Pega System Administrators need a degree?

Most employers prefer Pega System Administrators to have a bachelor’s degree in computer science, information technology, or a related field.

However, equivalent experience might be considered.

Certifications, especially Pega Certified System Architect (PCSA), can enhance employment prospects.

 

What should you look for in a Pega System Administrator resume?

Firstly, look for a degree in a relevant field and certifications such as the Pega Certified System Architect.

Also, check for experience with Pega PRPC, SQL, database management, and system integration.

The resume should highlight their problem-solving skills, ability to troubleshoot, and their experience in managing Pega applications.

Also, look for any evidence of team collaboration and communication skills.

 

What qualities make a good Pega System Administrator?

A good Pega System Administrator is detail-oriented and has strong problem-solving skills.

They are adaptable and able to handle unexpected challenges.

They are also good communicators and can translate complex technical terms into simple language for non-technical staff.

Being a team player is crucial as they often have to collaborate with other IT professionals.

A good Pega System Administrator also keeps up-to-date with the latest technology trends to ensure the systems they manage remain current and efficient.

 

Is it difficult to hire Pega System Administrators?

Finding skilled Pega System Administrators can be challenging due to the specialized nature of the role and the relatively small pool of certified professionals.

You may need to offer competitive salaries and benefits, continuous learning opportunities, and a clear career progression path to attract the best candidates.

 

Conclusion

So, there you have it.

Today, we’ve laid bare the intricacies of being a Pega System Administrator.

Surprise, surprise?

It’s not just about managing systems.

It’s about forging the digital path, one system configuration at a time.

With our foolproof Pega System Administrator job description template and real-world examples, you’re fully equipped to advance.

But why halt your momentum?

Immerse yourself further with our job description generator. It’s your subsequent stride towards meticulously crafted job listings or perfecting your resume to the finest detail.

Keep in mind:

Every system configuration contributes to a larger digital framework.

Let’s mould that future. Together.

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