Police Dispatcher Job Description [Updated for 2025]

In the era of modern law enforcement, the importance of police dispatchers has never been more pronounced.

As society evolves, the demand for skilled professionals who can effectively communicate, manage, and respond to emergency situations escalates.

But let’s dive deeper: What’s truly expected from a police dispatcher?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager drafting the ideal candidate profile,
• Or merely fascinated by the behind-the-scenes operations of law enforcement,

You’re in the right place.

Today, we present a customizable police dispatcher job description template, designed for straightforward posting on job boards or career sites.

Let’s get started.

Police Dispatcher Duties and Responsibilities

Police Dispatchers play a pivotal role in the operations of a police department.

They are the first point of contact in emergency situations and are vital in coordinating the rapid response of police personnel.

As such, their key duties and responsibilities include:

• Answering emergency and non-emergency calls and recording important information
• Addressing problems and requests by transmitting information or providing solutions
• Receiving and dispatching orders for police emergencies and incidents
• Prioritizing calls based on urgency and importance
• Using radio, phone or computer to send police units to appropriate locations
• Monitoring the route and status of police units to coordinate and prioritize their schedule
• Providing law enforcement with real-time information and support
• Maintaining and updating call logs, call records and other important documentation
• Providing information and assistance to the public, as needed

 

Police Dispatcher Job Description Template

Job Brief

We are seeking a dedicated Police Dispatcher to join our law enforcement team.

The Police Dispatcher will be responsible for answering emergency and non-emergency calls, dispatching officers and equipment, and providing real-time information to law enforcement and emergency personnel.

The ideal candidate will have outstanding communication skills, the ability to remain calm in high-pressure situations, and a commitment to serving the community.

 

Responsibilities

• Answer and process emergency and non-emergency calls.
• Coordinate and dispatch police officers or emergency service personnel as required.
• Monitor and track police unit locations.
• Provide real-time information to officers as required.
• Record details of calls, dispatches, and messages.
• Maintain communication systems and log equipment problems.
• Keep up-to-date with local geography and street layout.
• Maintain confidentiality of sensitive information.

 

Qualifications

• High School Diploma or GED.
• Previous experience in a dispatch or similar communication role is preferred.
• Strong written and verbal communication skills.
• Ability to work under pressure and manage emergency situations effectively.
• Good knowledge of law enforcement codes, regulations, and procedures.
• Ability to work shifts, including nights, weekends, and holidays.
• Must pass a background check and drug screening.

 

Benefits

• Health, dental, and vision insurance
• Pension plan
• Paid vacation and sick leave
• Life insurance
• Uniform allowance
• Continuing education opportunities

 

Additional Information

• Job Title: Police Dispatcher
• Work Environment: Police department or emergency communications center. This job may be stressful due to the nature of emergency communications.
• Reporting Structure: Reports to the Dispatch Supervisor or Communications Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time, with shift work likely
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Police Dispatcher Do?

Police Dispatchers, also known as Public Safety Dispatchers, are crucial links between the community and patrol units in the field.

They work in police stations, handling emergency and non-emergency phone calls, while also coordinating with police officers on patrol.

They use radio, telephone, and computer systems to send officers to incidents that need a police presence.

Their role involves prioritizing calls based on the severity of an emergency, keeping officers informed about details of the emergency while they are en route to the scene.

During an emergency, Police Dispatchers provide critical assistance such as talking a civilian through a crisis.

They also provide vital information to the officers, such as criminal histories and warrant checks of suspects, or vehicle registration information.

Police Dispatchers must maintain ongoing communication with the dispatched units to monitor their response and provide any additional support they may need.

Lastly, they are responsible for documenting all calls and actions taken using specific codes and protocols.

This documentation is vital for maintaining records and can be crucial in legal proceedings.

 

Police Dispatcher Qualifications and Skills

A competent Police Dispatcher should have the skills and qualifications that align with the demands of the role, such as:

• Excellent communication skills to effectively relay information between officers, citizens, and other emergency service providers.
• Listening skills to accurately understand and record details from frantic or distressed callers.
• Problem-solving skills to determine the best course of action and dispatch appropriate emergency services in a timely manner.
• Ability to work well under pressure, as dispatchers must handle high-stress situations where life or property is at risk.
• Strong multitasking abilities to manage several tasks at once, such as communicating with multiple officers, tracking their locations, and documenting calls.
• Good geographical knowledge and mapping skills to give directions and guide officers to the scene of incidents.
• Computer proficiency to accurately enter and retrieve data from computer-aided dispatch systems and other databases.
• Typing skills to quickly and accurately document calls and responses.
• Strong emotional resilience and coping mechanisms to manage the stress and emotional toll of the job.
• Willingness to work irregular hours, including nights, weekends, and holidays, as dispatch services operate 24/7.

 

Police Dispatcher Experience Requirements

Entry-level police dispatchers typically require a high school diploma or equivalent and a minimum of 1 to 2 years of experience in a related field such as customer service, administrative support, or call center roles.

This ensures they have basic communication and problem-solving skills.

In some cases, a more specific prior experience related to emergency services or law enforcement can be beneficial.

For instance, roles like emergency medical technician (EMT), firefighter, or police officer could provide valuable firsthand experience of emergency situations and protocols.

Candidates with more than 3 years of experience often have honed their skills in handling stressful situations, multitasking, and making quick decisions, which are crucial abilities for a police dispatcher.

Those with more than 5 years of experience may have additional expertise or certifications in crisis intervention, conflict resolution, or first aid procedures.

They may have also developed leadership skills and could be prepared for supervisory roles within the dispatch center.

Some dispatch centers may also prefer candidates with a college degree in criminal justice, public safety, or a related field, as this can provide a broader understanding of the law enforcement system.

However, this is not a standard requirement and can depend on the specific police department.

It’s also important to note that all police dispatchers will need to undergo a background check and training period upon being hired.

This training typically covers the specific procedures, systems, and equipment used by the police department.

 

Police Dispatcher Education and Training Requirements

Police Dispatchers typically require a high school diploma or equivalent as a minimum educational requirement.

Many dispatchers undergo a training period upon employment, during which they learn about various procedures and protocols, as well as the use of dispatching software and equipment.

This training period can last from a few weeks to several months.

Some states and agencies may require dispatchers to earn a certification, such as the Emergency Medical Dispatcher (EMD) certification or the Public Safety Telecommunicator certification.

These certifications can be obtained through organizations like the International Academies of Emergency Dispatch or the Association of Public-Safety Communications Officials.

In addition to formal education and training, police dispatchers need to have strong communication skills, the ability to multitask, and the ability to work under high-pressure situations.

It may also be beneficial for dispatchers to have knowledge of a second language.

Continued education and training may also be required to stay updated with the latest technologies and procedures.

This may include on-the-job training, workshops, seminars, or courses.

Completing a degree in criminal justice, communications, or a related field may further enhance a candidate’s qualifications.

While not necessary, it may provide an edge during the hiring process and open opportunities for advancement.

 

Police Dispatcher Salary Expectations

A Police Dispatcher earns an average salary of $41,090 (USD) per year.

The salary may vary based on factors such as years of experience, specific skills, additional training, and location of employment.

 

Police Dispatcher Job Description FAQs

What skills does a Police Dispatcher need?

Police Dispatchers need excellent communication and listening skills as they interact with people who may be in distress or panic.

They must have the ability to gather vital information swiftly and accurately.

Exceptional multitasking skills are required as they may need to manage multiple calls at once.

They should also have good typing skills, a thorough understanding of geographical areas they cover, and basic knowledge of law enforcement terms and codes.

 

Do Police Dispatchers need a degree?

While a degree is not mandatory for a Police Dispatcher, they need a high school diploma or equivalent.

Employers typically provide on-the-job training.

Some Dispatchers may opt for degrees or coursework in criminal justice, law enforcement, or a related field to advance their career or gain a deeper understanding of their role.

 

What should you look for in a Police Dispatcher resume?

In a Police Dispatcher’s resume, look for previous experience in a similar role or in customer service.

Skills such as fast typing, ability to handle high-stress situations, and excellent communication skills are essential.

Check for any additional training they might have undergone, such as emergency medical procedures, crisis intervention, or knowledge of specific dispatching systems.

 

What qualities make a good Police Dispatcher?

A good Police Dispatcher is calm and composed under pressure, as they are often dealing with emergency situations.

They are excellent problem solvers and can make swift decisions.

They have strong interpersonal skills, with the ability to empathize and communicate effectively with people in distress.

Good Dispatchers are highly organized and detail-oriented, ensuring they provide accurate information to law enforcement officers or emergency services.

 

Is shift work common for Police Dispatchers?

Yes, most Police Dispatchers work in shifts as emergency services operate 24 hours a day, 7 days a week.

This can often include nights, weekends, and public holidays.

Some dispatch centers may operate on a rotating shift schedule.

 

Conclusion

And there you have it.

Today, we’ve unveiled the day-to-day reality of being a police dispatcher.

And guess what?

It’s not just about answering calls.

It’s about orchestrating public safety, one emergency at a time.

With our readily available police dispatcher job description template and real-life examples, you’re ready to leap.

But why halt your journey here?

Dig deeper with our job description generator. It’s your next stride towards precision-drafted listings or polishing your resume to perfection.

Remember:

Every call answered is a part of a larger mission.

Let’s ensure public safety. Together.