Policy Processing Clerk Job Description [Updated for 2025]

In the ever-evolving world of insurance, the significance of Policy Processing Clerks has never been more pronounced.

As the industry continues to grow, so does the demand for diligent individuals who can effectively manage, update, and protect our policy records.

But let’s delve deeper: What’s truly expected from a Policy Processing Clerk?

Whether you are:

• A job seeker trying to comprehend the core responsibilities of this role,
• A hiring manager outlining the ideal candidate,
• Or simply intrigued by the behind-the-scenes of policy processing,

You’re in the right place.

Today, we present a customizable Policy Processing Clerk job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Policy Processing Clerk Duties and Responsibilities

Policy Processing Clerks perform a variety of tasks related to the preparation, processing, and maintenance of insurance policies.

They typically work in insurance companies and agencies, where they handle a wide range of administrative and clerical tasks to ensure the smooth operation of the business.

Policy Processing Clerks have the following duties and responsibilities:

• Review insurance applications to ensure all questions have been answered
• Compile data on insurance policy changes and update existing policies and company records accordingly
• Process and record policy cancellations
• Modify, update, and process existing policies and claims to reflect any changes
• Communicate with insurance agents and customers to obtain information or inform them about policy changes, adjustments or cancellations
• Perform general office duties, such as running reports, maintaining records and handling policy renewals
• Review and verify data on insurance applications and policy change forms for completeness and accuracy
• Prepare and distribute quotes, correspondence, and insurance policy binders
• Respond to customer inquiries regarding insurance premiums, policies, and claims

 

Policy Processing Clerk Job Description Template

Job Brief

We are seeking a detail-oriented policy processing clerk to maintain and process our insurance policies.

Your responsibilities will include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured parties’ specifications, and compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies.

Our ideal candidate is highly organized, has strong attention to detail, and has an understanding of the insurance industry.

 

Responsibilities

• Process, prepare, and submit business or government forms
• Review documents and records for accuracy
• Notify personnel of any changes in rules, laws, regulations, or procedures
• Process incoming or outgoing mail
• Coordinate with departments or workers in other departments
• Maintain records, reports, or files
• Use computers to enter, access, or retrieve data

 

Qualifications

• High school diploma or equivalent
• Experience in data entry or administrative roles preferred
• Strong written and verbal communication skills
• Attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a team

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Policy Processing Clerk
• Work Environment: Office setting. Some remote work may be allowed.
• Reporting Structure: Reports to the Policy Processing Supervisor or Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $45,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Policy Processing Clerk Do?

Policy Processing Clerks work primarily in the insurance industry, handling and processing the documentation related to insurance policies.

They review applications for insurance, update existing policies, and modify any errors or discrepancies in the records.

They also communicate with insurance agents or customers to obtain information needed for policy changes or adjustments.

Policy Processing Clerks are often responsible for calculating premiums or established coverage term.

They also issue insurance policies, endorsements, and related correspondence to policyholders.

In some situations, they may need to transcribe data to worksheets for the computation of premiums or establish the type of plan based on a specific formula.

Policy Processing Clerks often work closely with insurance underwriters, providing them with necessary documents and assisting them in processing policy applications.

They also assist in resolving any claims or policy cancellation issues.

They must be detail-oriented, have good communication skills, and have an understanding of industry-specific terms and policies.

 

Policy Processing Clerk Qualifications and Skills

Policy Processing Clerks require a unique blend of hard skills and soft skills to effectively process and organize insurance policy documentation, including:

• Attention to detail to accurately process, organize, and file insurance policy paperwork, and to ensure that all essential information is captured and entered correctly into the system.
• Good numeracy skills to assist in premium calculations, policy adjustments, and to understand financial documents related to the policies.
• Excellent communication skills to articulate policy details to clients, and to liaise effectively with insurance agents and underwriters.
• Proficient computer skills to operate necessary software, databases, and tools used in insurance policy management.
• Organizational skills to manage a large volume of paperwork, and to ensure that all policies are updated and filed correctly.
• Customer service skills to respond to inquiries from clients and to resolve any issues related to their insurance policies.
• Problem-solving abilities to identify and rectify mistakes in policies, and to troubleshoot issues that may arise during the policy issuance process.
• Knowledge of insurance terms, procedures, and regulations to ensure compliance in policy handling and processing.

 

Policy Processing Clerk Experience Requirements

Entry-level Policy Processing Clerks may have 1 to 2 years of experience, often gained through an internship or part-time role in an insurance company or financial institution.

These professionals can also gain on-the-job experience in roles such as Administrative Assistant, Office Clerk or other related roles.

Candidates with more than 2 years of experience typically have a strong understanding of insurance policies, customer service skills, and data entry proficiency.

They may have gained their experience in entry-level Policy Processing Clerk roles or similar positions in the insurance industry.

Those with more than 5 years of experience usually possess advanced skills in risk assessment, policy analysis, and regulatory compliance.

They may have some leadership experience, have handled complex policy processing tasks, and may be ready for a supervisory role or a position with more responsibility.

Continuing education and staying updated with industry trends and regulations is also a key aspect of a Policy Processing Clerk’s job, hence, experience with professional development courses or certifications can be a plus.

 

Policy Processing Clerk Education and Training Requirements

Policy Processing Clerks typically require a high school diploma or its equivalent to enter this field.

Entry-level jobs in this field usually provide on-the-job training, which may last up to one month.

The training focuses on company-specific software and the detailing of the insurance policies, procedures, and documents that the clerk will be handling.

While not always required, some employers prefer candidates with an associate’s or bachelor’s degree in fields like business administration, finance, or a related field.

Policy Processing Clerks should possess excellent computer skills, and familiarity with specific software like Microsoft Office Suite can be beneficial.

They also need to have a good understanding of customer service as they often interact with clients, insurance agents, and underwriters.

Professional certifications, though not mandatory, can enhance job prospects.

These certifications can be obtained from organizations like The Institutes Risk and Insurance Knowledge Group.

Continuing education is also crucial in this role, as clerks need to stay updated with changes in insurance policies, regulations, and industry trends.

 

Policy Processing Clerk Salary Expectations

A Policy Processing Clerk earns an average salary of $36,770 (USD) per year.

The salary may vary depending on the level of experience, specific industry, and geographical location.

 

Policy Processing Clerk Job Description FAQs

What skills does a Policy Processing Clerk need?

Policy Processing Clerks need a set of specific skills, including solid data entry and computer skills, as they will use specialized software to perform their tasks.

They must have excellent attention to detail to ensure the accuracy of policy records.

Good communication and customer service skills are also important to interact efficiently with policyholders or insurance agents.

They should also have good organizational skills to manage multiple tasks and deadlines.

 

Do Policy Processing Clerks need a degree?

While a high school diploma or equivalent is the minimum educational requirement, many employers prefer candidates with some college education or an associate’s degree.

A degree in business or a related field can be particularly useful.

However, practical experience in a clerical or administrative role is often highly valued.

 

What should you look for in a Policy Processing Clerk resume?

When reviewing a Policy Processing Clerk’s resume, look for prior experience in a clerical or administrative role, preferably within the insurance industry.

Proficiency in using computer software such as Microsoft Office Suite and database systems is crucial.

Also, any demonstration of detail-oriented work, excellent customer service, and the ability to work in a fast-paced environment can be beneficial.

 

What qualities make a good Policy Processing Clerk?

A good Policy Processing Clerk is accurate and detail-oriented, minimizing errors in policy documentation.

They have strong organizational skills, allowing them to manage multiple tasks at once and meet all deadlines.

They are also good communicators who can effectively interact with insurance agents and policyholders.

Finally, they are able to work efficiently, even under pressure or during busy periods.

 

What are the daily duties of a Policy Processing Clerk?

On a typical day, a Policy Processing Clerk starts by reviewing the tasks for the day and prioritizing them.

They spend a significant part of their day processing, reviewing, and issuing insurance policies and endorsements.

They also have to answer queries from policyholders or insurance agents, update and maintain policy records, and perform administrative tasks as needed.

 

Conclusion

And there we have it.

Today, we’ve delved into the integral role of a policy processing clerk.

Surprise, surprise!

It’s not just about paperwork.

It’s about orchestrating the backbone of insurance operations, one policy at a time.

With our indispensable policy processing clerk job description template and real-world examples, you’re ready to make your mark.

But why stop there?

Explore further with our job description generator. It’s your ultimate ally in sculpting precise job listings or refining your resume to perfection.

Remember:

Every policy processed is a part of a larger operation.

Let’s shape that future. Together.