Post-Sales Engineer Job Description [Updated for 2025]

In the dynamic world of post-sales, the role of post-sales engineers has become pivotal.
As business landscapes evolve, there is a growing demand for proficient professionals who can support, enhance and secure our post-sales operations.
But let’s delve deeper: What’s truly expected from a post-sales engineer?
Whether you are:
- A job seeker trying to understand the core responsibilities of this role,
- A hiring manager outlining the perfect candidate,
- Or simply fascinated by the complex dynamics of post-sales engineering,
You’ve come to the right place.
Today, we present a customizable post-sales engineer job description template, tailor-made for easy posting on job boards or career sites.
Let’s dive right into it.
Post-Sales Engineer Duties and Responsibilities
Post-Sales Engineers combine technical knowledge with customer service skills to provide support and maintenance after a client purchases a product or service.
They ensure customer satisfaction and seamless integration of products or services into the client’s operations.
They have the following duties and responsibilities:
- Understand and analyze customer requirements post product purchase
- Design and implement tailored solutions for the customer’s specific needs
- Provide technical support and troubleshoot any issues related to the product or service
- Conduct training for the customer’s team to fully understand and effectively use the product
- Ensure customer satisfaction through continuous follow-up and communication
- Work closely with the sales team to understand customer needs and devise effective solutions
- Regularly update product knowledge to provide effective post-sales support
- Provide feedback to the development team for product improvements
- Document all post-sale interaction, including issue resolution, product training, and follow-ups
Post-Sales Engineer Job Description Template
Job Brief
We are seeking a dynamic and customer-focused Post-Sales Engineer to join our team.
The Post-Sales Engineer is responsible for supporting our sales team and customers by providing technical assistance, product education, and after-sales support.
Our ideal candidate is detail-oriented, has excellent problem-solving skills, and is adept at building relationships with clients.
A background in engineering and sales is also preferred.
Responsibilities
- Support the sales team by delivering product presentations and demonstrations to clients
- Resolve any technical issues that arise during the sales process
- Provide after-sales support to clients, including troubleshooting and technical guidance
- Conduct product training for customers and internal staff
- Collaborate with the product development team to address customer feedback and implement product improvements
- Stay up-to-date on product knowledge and industry trends
- Assist in the development of sales proposals and presentations
- Build and maintain relationships with clients to encourage repeat business
Qualifications
- Proven experience as a Post-Sales Engineer or similar role in sales or customer support
- Experience in software or technology sales is a plus
- Excellent understanding of technical products and ability to explain them to non-technical clients
- Strong problem-solving skills and ability to handle pressure
- Excellent communication and presentation skills
- Ability to build and maintain strong relationships with clients
- BSc degree in Engineering, Computer Science or relevant field
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Additional Information
- Job Title: Post-Sales Engineer
- Work Environment: Office setting with options for remote work. Some travel may be required for client visits or trade shows.
- Reporting Structure: Reports to the Sales Director or Sales Manager.
- Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
- Pay Range: $70,000 minimum to $120,000 maximum
- Location: [City, State] (specify the location or indicate if remote)
- Employment Type: Full-time
- Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].
What Does a Post-Sales Engineer Do?
Post-Sales Engineers primarily work in the technology or manufacturing industries where they serve a critical role in customer success and satisfaction.
Their main task is to support the customers and end-users after a sale has been made, often overseeing the implementation, installation, and setup of products or software.
They provide technical guidance and assistance, ensuring the solution is working as intended and meets the customer’s needs.
In addition to installation, they are also responsible for troubleshooting any issues or problems that arise post-sale.
This can include diagnosing technical issues, providing repairs or fixes, or offering advice and training to the customer.
Post-Sales Engineers liaise with other teams within the company, such as the sales and product development teams, to provide feedback from the customers and suggest improvements or enhancements to the product based on user experience.
They also provide continuous customer service and support, helping the customer understand how to fully utilize the product, answering any queries they might have, and maintaining a positive relationship to encourage repeat business or referrals.
The role requires a deep understanding of the product or service sold by the company, as well as excellent interpersonal skills to effectively communicate with customers and team members.
Post-Sales Engineer Qualifications and Skills
A proficient Post-Sales Engineer will possess a blend of technical acumen, soft skills, and industry knowledge to ensure customer satisfaction post-sale.
These include:
- Technical expertise to understand and explain complex product features and solutions to customers while addressing their issues and queries.
- Strong problem-solving skills to troubleshoot and resolve any issues that customers may experience with the products or services.
- Excellent communication skills to clearly and effectively communicate with customers, ensuring they understand product usage and maintenance procedures.
- Superb interpersonal skills to build and maintain long-term customer relationships, ensuring customer satisfaction and loyalty.
- Project management skills to coordinate with various departments, such as production, delivery, and installation, to ensure that the product is delivered on time and meets customer requirements.
- Customer service skills to handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Ability to keep up with industry trends and new products in the market to assist in product recommendations and upgrades for customers.
- Attention to detail to ensure that all customer requirements and preferences are met, and no detail is overlooked.
Post-Sales Engineer Experience Requirements
Entry-level Post-Sales Engineers generally require at least 2 years of experience, often gained through internships or part-time roles in the tech industry.
This practical experience may be in roles such as Technical Support, Sales Engineer, Field Engineer, or related roles where they gain hands-on experience in customer-facing roles and technical skills.
Candidates with more than 3 years of experience are typically expected to have refined their technical skills and customer service abilities in previous roles as a Post-Sales Engineer or similar positions.
They may have exposure to a variety of sales processes and technologies, and may have worked closely with cross-functional teams to deliver seamless service to customers.
Those with more than 5 years of experience often have significant leadership experience, potentially managing teams of engineers or support staff.
They may have developed expertise in specific technologies or product lines, and could be well-suited for roles overseeing large-scale post-sales operations or strategic roles in customer success management.
Overall, the most critical experience for a Post-Sales Engineer involves balancing technical expertise with customer service skills, as they are often the primary point of contact for customers after a sale has been made.
Post-Sales Engineer Education and Training Requirements
Post-Sales Engineers typically need a bachelor’s degree in engineering, computer science, information technology or a related field.
This education allows them to develop the technical skills required for the role.
In their degree programs, they learn about various aspects of technology, system design, and troubleshooting that they will use in their everyday work.
It is also important that they have a strong understanding of the product or service they are supporting.
In addition to their degree, Post-Sales Engineers usually need professional experience in a related role, such as systems engineer or solutions architect.
This experience allows them to develop the customer service skills they will need in their post-sales interactions.
As the field of technology is constantly evolving, Post-Sales Engineers are expected to stay updated with the latest technological trends and products.
This often involves gaining certifications in specific technologies or product lines that are relevant to their role.
Furthermore, a master’s degree in a specific IT or engineering discipline may be required for more complex, specialized duties or senior positions.
Finally, excellent communication skills and the ability to clearly explain complex concepts to customers are essential.
These skills are often developed and honed on the job.
Post-Sales Engineer Salary Expectations
A Post-Sales Engineer earns an average salary of $97,360 (USD) per year.
However, the actual earnings can vary significantly depending on factors such as the level of experience, education, industry, and geographical location.
Post-Sales Engineer Job Description FAQs
What skills are necessary for a Post-Sales Engineer?
Post-Sales Engineers should have strong technical skills and a deep understanding of the product or service that they are working with.
They should also have excellent interpersonal and communication skills, as they will often be working closely with customers, solving problems, and providing training.
Project management skills are often beneficial, as post-sales engineers may need to coordinate with multiple departments to meet client needs.
Is a degree required to be a Post-Sales Engineer?
Typically, a bachelor’s degree in engineering or a related field is required to become a Post-Sales Engineer.
However, some companies may consider candidates with relevant experience and demonstrated skills.
Certification in relevant product lines or technologies may also be beneficial.
What should you look for in a Post-Sales Engineer resume?
A Post-Sales Engineer resume should highlight technical skills, knowledge of the product or service line, and experience in customer service or client-facing roles.
Certifications in relevant technologies or products can also be a plus.
Look for signs of problem-solving abilities, communication skills, and a proactive approach to customer satisfaction.
What qualities make a good Post-Sales Engineer?
A good Post-Sales Engineer is proactive, customer-focused, and able to communicate technical concepts to non-technical people.
They should have a deep understanding of the product or service they represent, and be able to troubleshoot problems quickly and effectively.
A good Post-Sales Engineer is also patient and empathetic, as they often work with customers who are frustrated or experiencing problems.
What is the role of a Post-Sales Engineer in customer satisfaction?
A Post-Sales Engineer plays a crucial role in customer satisfaction by providing technical support, resolving issues, and ensuring the product or service meets the customer’s needs and expectations.
They may also provide training or assistance in implementing the product or service.
By doing so, Post-Sales Engineers help to build strong relationships with customers, leading to increased customer loyalty and repeat business.
Conclusion
And there you have it.
Today, we’ve unveiled the truth behind the multifaceted role of a post-sales engineer.
Surprising isn’t it?
It’s not just about providing customer support.
It’s about shaping customer experiences, one interaction at a time.
With our top-notch post-sales engineer job description template and real-world examples, you’re well prepared to take the next step.
But why limit yourself?
Discover more with our job description generator. It’s your secret weapon to creating sharp job listings or perfecting your resume.
Remember:
Every customer interaction is a piece of the larger puzzle.
Let’s shape those experiences. Together.