Power BI Support Engineer Job Description [Updated for 2025]

In the era of data-driven decision making, the role of a Power BI Support Engineer has become crucial than ever before.

As we progress in the world of data, the demand for proficient professionals who can manage, enhance, and protect our data infrastructure continues to grow.

But let’s delve deeper: What does a Power BI Support Engineer truly entail?

Regardless of whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager crafting the perfect job description,
• Or simply curious about the intricacies of Power BI support,

You’ve come to the right place.

In this article, we present a customizable Power BI Support Engineer job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Power BI Support Engineer Duties and Responsibilities

Power BI Support Engineers are responsible for assisting users in visualizing and understanding their data through Power BI.

They use their technical expertise to troubleshoot, resolve issues, and improve the user experience.

Their duties and responsibilities include:

• Provide technical support and troubleshooting assistance on software application-related issues
• Handle customer inquiries, issues, and provide solutions related to Power BI
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
• Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal
• Improve and maintain customer and user satisfaction
• Contribute to the creation and sharing of knowledge within the team and to external audiences
• Assist in the development of comprehensive and reusable self-service solutions for future customer inquiries
• Design, create, and maintain Power BI dashboards and reports
• Work closely with development and other teams to resolve product issues
• Train users on utilizing Power BI effectively

 

Power BI Support Engineer Job Description Template

Job Brief

We are looking for a skilled Power BI Support Engineer to join our team.

The ideal candidate will be responsible for designing, creating, and managing BI reports and dashboards using Power BI.

This role also includes troubleshooting and resolving Power BI related issues, providing technical support to our team and clients, and participating in project planning discussions.

 

Responsibilities

• Design, develop and maintain Power BI reports and dashboards.
• Work with stakeholders to analyze business requirements and convert them into high-level reporting solutions.
• Troubleshoot data issues, validate result sets, recommend and implement process improvements.
• Provide technical support related to Power BI to business users.
• Document and maintain business definitions, end-user processes, and report/dashboards specifications.
• Train and guide users on Power BI self-service functionality.
• Keep up-to-date with latest technology trends related to Power BI and data visualization.

 

Qualifications

• Proven work experience as a Power BI Developer or similar role in data analysis.
• Experience with Power BI or other similar data visualization tools.
• Experience in data warehouse design (e.g. dimensional modeling) and data mining.
• In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework.
• Good knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS).
• BS degree in Computer Science, Engineering or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Power BI Support Engineer
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the IT Manager or Data Analytics Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $98,000 minimum to $145,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Power BI Support Engineer Do?

Power BI Support Engineers work in the technology and data analysis field, often for large corporations or IT consulting firms.

They can also work as independent consultants.

The primary role of a Power BI Support Engineer is to provide technical support and solutions for Power BI, a business analytics tool developed by Microsoft.

This includes troubleshooting issues, optimizing performance, and ensuring the tool is functioning correctly to meet business needs.

They collaborate with business analysts, data analysts, and other IT professionals to create and manage BI and analytics solutions that turn data into knowledge.

They assist in designing, developing, and maintaining reports, dashboards, and data visualizations using Power BI.

Power BI Support Engineers also handle the deployment of Power BI updates and improvements, which requires thorough testing and validation to ensure the changes do not disrupt ongoing operations.

In case of issues or errors, Power BI Support Engineers are responsible for identifying and rectifying the issue.

They may also be tasked with providing training and guidance to other staff members in the use of Power BI.

Their role is essential in helping businesses make data-driven decisions by providing clear, accurate, and interactive data visualizations and reports.

 

Power BI Support Engineer Qualifications and Skills

A proficient Power BI Support Engineer should have a blend of technical skills, problem-solving abilities, and interpersonal skills to effectively support and maintain the Power BI platform, such as:

• Deep understanding of Microsoft Power BI to effectively troubleshoot, maintain, and upgrade the platform
• Strong analytical skills to understand complex business data and convert it into meaningful reports and dashboards
• Excellent problem-solving skills to identify and address system performance issues, bugs, and other technical problems
• Good knowledge of SQL and relational databases to effectively query and manipulate data within Power BI
• Strong communication skills to liaise with various stakeholders, understand their requirements, and translate these into effective BI solutions
• Ability to manage multiple tasks and projects concurrently, demonstrating excellent time management skills
• Interpersonal skills to work effectively within a team, collaborating with other IT professionals such as data analysts, business analysts, and database administrators
• Familiarity with data modeling and data warehousing concepts to understand and work on data structures within Power BI
• Customer service skills to interact with users, understand their concerns, and provide appropriate solutions

 

Power BI Support Engineer Experience Requirements

For entry-level Power BI Support Engineer roles, candidates may be required to have at least 1 to 2 years of experience in business intelligence or data analysis.

This experience can often be acquired through an internship, part-time role, or relevant coursework.

A practical understanding of data modeling, data visualization, and programming languages such as SQL is also essential.

Candidates with 3 to 5 years of experience are usually expected to have a deeper knowledge of Power BI, including understanding of DAX (Data Analysis Expressions) and M language.

They often have worked in roles such as Data Analyst, Business Intelligence Analyst, or Power BI Developer.

These professionals typically have proven experience in creating complex Power BI reports and dashboards.

Professionals with more than 5 years of experience often have extensive experience in managing Power BI solutions end-to-end and providing technical support to users.

They may also have experience in team leadership or project management.

These candidates are often well-prepared for senior or management roles in Power BI support.

In addition to this, a bachelor’s degree or equivalent in Computer Science, Information Systems or a related field is often required.

Certifications in Power BI or other Microsoft technologies can also demonstrate competency and give applicants an edge over others.

 

Power BI Support Engineer Education and Training Requirements

A Power BI Support Engineer typically requires a bachelor’s degree in computer science, information systems, engineering, or a related field.

In-depth knowledge of Power BI, SQL, and other data visualization tools is essential.

Familiarity with other Microsoft technologies like Azure, SharePoint, or Office 365 can also be beneficial.

To enhance their technical skills, candidates can pursue Microsoft’s Power BI certification.

This certification validates their ability to design, develop, and maintain business intelligence reports using the Power BI platform.

Some positions might require a master’s degree in data analytics or business intelligence, particularly for roles that involve complex data analysis and decision-making processes.

In addition to formal education, practical experience in troubleshooting, customer support, and technical support is usually required as this role often involves resolving user issues and providing solutions.

Staying updated with the latest Power BI features and upgrades is necessary due to the rapidly changing nature of the technology.

Therefore, a commitment to continuous learning and professional development is expected from a Power BI Support Engineer.

 

Power BI Support Engineer Salary Expectations

A Power BI Support Engineer can expect to earn an average salary of $82,924 (USD) per year.

However, the actual salary can vary based on factors such as experience, level of expertise with Power BI, geographical location, and the specific needs of the employer.

 

Power BI Support Engineer Job Description FAQs

What skills does a Power BI Support Engineer need?

Power BI Support Engineers should have a strong understanding of Power BI, data modeling, and visualization techniques.

They must possess strong problem-solving abilities, keen attention to detail, and excellent communication skills.

Knowledge of SQL, DAX, and other data manipulation languages is also crucial.

They must be capable of working in a team and collaborating effectively with other IT professionals.

 

Do Power BI Support Engineers need a degree?

Most Power BI Support Engineer roles require a bachelor’s degree in Computer Science, Information Systems, or a similar field.

Some employers might consider equivalent experience in lieu of a formal degree.

Certifications in Power BI or related tools can also enhance job prospects.

 

What should you look for in a Power BI Support Engineer resume?

A Power BI Support Engineer resume should highlight the candidate’s experience with Power BI, data analysis, and troubleshooting.

Familiarity with database systems, data warehousing, and SQL will be beneficial.

They should also provide examples of projects where they’ve used these skills.

Certifications related to Power BI or other relevant tools would be a plus.

 

What qualities make a good Power BI Support Engineer?

A good Power BI Support Engineer is analytical and detail-oriented, with a strong ability to diagnose and solve complex problems.

They should have strong communication skills to explain technical issues to non-technical users.

Additionally, they should demonstrate a desire for continuous learning to stay up-to-date with the latest Power BI features and best practices.

 

How important is it for a Power BI Support Engineer to have knowledge of other BI tools?

While specialization in Power BI is essential, knowledge of other BI tools can be a significant advantage.

This can help the engineer understand various data formats, integration challenges, and provide a broader perspective on data visualization and reporting.

This knowledge can also be useful in migrating data and reports from other BI platforms to Power BI.

 

Conclusion

And there we have it.

Today, we’ve uncovered the true essence of a Power BI Support Engineer.

Surprise!

It’s not just about problem-solving.

It’s about shaping the future of business intelligence, one query at a time.

Armed with our tried-and-true Power BI Support Engineer job description template and practical examples, you’re fully equipped to make your mark.

But why limit yourself?

Dig deeper with our job description generator. It’s your next step to creating laser-focused job listings or polishing your resume to a high shine.

Keep in mind:

Every query is a piece of the larger BI puzzle.

Let’s construct this future. Hand in hand.