Progressive Claims Adjuster Trainee Job Description [Updated for 2024]

progressive claims adjuster trainee job description

In the ever-evolving insurance industry, the role of a Progressive Claims Adjuster Trainee has become increasingly significant.

As the landscape shifts, the need for skilled individuals who can adeptly navigate, enhance, and uphold our claims processing procedures grows more critical.

But let’s dig deeper: What’s truly expected from a Progressive Claims Adjuster Trainee?

Whether you are:

  • A job seeker trying to understand the core of this role,
  • A hiring manager outlining the perfect candidate,
  • Or simply intrigued by the intricacies of claims adjustment,

You’re in the right place.

Today, we reveal a customizable Progressive Claims Adjuster Trainee job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Progressive Claims Adjuster Trainee Duties and Responsibilities

A Progressive Claims Adjuster Trainee is responsible for learning how to manage, investigate, and resolve insurance claims.

They work under the guidance of experienced adjusters and supervisors to gain skills and knowledge in claims handling.

The duties and responsibilities include:

  • Attend training sessions and participate in workshops to learn the principles of claims adjustment.
  • Assist in managing the insurance claims from initial report to resolution.
  • Investigate insurance claims by interviewing claimants and witnesses, consulting police and hospital records, and inspecting property damage.
  • Evaluate insurance policy to determine coverage.
  • Calculate loss amounts and negotiate settlements with claimants.
  • Document claims process and keep claim files up-to-date.
  • Collaborate with legal counsel on claims when necessary.
  • Provide excellent customer service to policyholders.
  • Develop a working knowledge of laws and regulations related to insurance claims.


Progressive Claims Adjuster Trainee Job Description Template

Job Brief

We are seeking a motivated and detail-oriented individual to join our team as a Progressive Claims Adjuster Trainee.

In this role, you will learn how to manage, investigate, and resolve insurance claims.

Your training will include understanding insurance contracts, investigating and documenting details of insurance claims, determining compensation and negotiating settlements.

Our ideal candidate has strong communication skills, is capable of managing multiple tasks, and can maintain professionalism in challenging situations.



  • Learn to investigate, evaluate, negotiate and settle insurance claims
  • Manage claim process to ensure accurate and timely resolution
  • Interact with claimants and policyholders to gather details regarding the claim
  • Inspect property damage to determine extent of company’s liability
  • Make recommendations for settlement of claims
  • Maintain accurate and timely documentation of claims
  • Participate in ongoing training and development programs
  • Work closely with mentors and senior adjusters



  • Bachelor’s degree or equivalent work experience
  • Strong organizational and multitasking abilities
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment
  • Detail-oriented with strong analytical skills
  • Proficiency with Microsoft Office Suite
  • Valid driver’s license



  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Training and development opportunities


Additional Information

  • Job Title: Progressive Claims Adjuster Trainee
  • Work Environment: Office setting, with occasional field visits. Some travel may be required.
  • Reporting Structure: Reports to the Claims Manager.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $40,000 minimum to $55,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and interest in the role to [email address or application portal].


What Does a Progressive Claims Adjuster Trainee Do?

A Progressive Claims Adjuster Trainee primarily works for Progressive Insurance, a leading auto insurance company.

As trainees, they are learning the ropes of evaluating insurance claims.

They work under the guidance and supervision of an experienced Claims Adjuster.

Their primary job involves assessing the damage to vehicles involved in accidents, determining the cost of repair or replacement, and negotiating settlements with policyholders or their representatives.

They may also be required to visit the site of an accident or the garage where a damaged vehicle is stored to inspect the vehicle and determine the extent of the damage.

This helps them to establish how much the insurance company should pay for the repairs or replacement.

In addition to this, they interact with policyholders, witnesses, and police officers to gather the necessary information about the accident.

They must then analyze this information and use it to process the claim.

Claims Adjuster Trainees also need to keep up-to-date with changing laws and regulations in the insurance field.

This includes understanding policy terms and conditions, as well as the company’s policies and procedures.

Another key aspect of their job is customer service.

They need to communicate with policyholders in a clear and empathetic manner, ensuring that they understand the process of the claim and what they can expect from the settlement.

They may also have to deal with disputes or complaints from policyholders, and hence, problem-solving skills are vital for this role.


Progressive Claims Adjuster Trainee Qualifications and Skills

A Progressive Claims Adjuster Trainee should possess a diverse set of skills and qualifications that cater to the demands of their job role, including:

  • Analytical skills to evaluate the specifics of an insurance claim and determine the appropriate course of action.
  • Excellent communication skills for dealing with customers, explaining complex insurance terms and procedures in a manner that is easy for them to understand.
  • Strong customer service skills to help create a positive experience for policyholders, even in difficult situations such as accidents or disasters.
  • Attention to detail when reviewing claims to ensure all information is accurate and nothing is overlooked.
  • Ability to work under pressure and manage high-stress situations that may arise during the claims process.
  • Basic understanding of insurance laws, regulations and procedures, as well as the ability to apply this knowledge when evaluating claims.
  • Negotiation skills to settle claims in a fair and cost-effective manner for both the company and the policyholder.
  • Problem-solving abilities to find solutions to complex or unique claims situations.
  • Ability to manage time effectively to handle multiple claims simultaneously and meet deadlines.


Progressive Claims Adjuster Trainee Experience Requirements

As a Progressive Claims Adjuster Trainee, prospective candidates are usually required to have a bachelor’s degree or a minimum of one to two years of experience in a customer service or claims handling role.

This helps to ensure that they have developed strong communication and customer service skills, as well as a basic understanding of the insurance claims process.

While direct experience in insurance claims may not be necessary, it can be beneficial.

Individuals with experience in roles such as Claims Representative or Insurance Adjuster may find the transition into a trainee position easier.

Furthermore, candidates who have worked in related industries such as auto repair, medical or legal offices, or roles that required negotiation skills may have relevant experience that will be beneficial as a Progressive Claims Adjuster Trainee.

Throughout the trainee program, individuals will gain hands-on experience and in-depth training on how to assess and manage insurance claims.

This includes understanding insurance policies, evaluating damage and injury claims, and learning how to negotiate and settle claims effectively.

With more than three years of experience in a claims adjuster role or after successful completion of the trainee program, individuals may be ready to take on more complex claims or move into a supervisory or managerial role within the claims department.


Progressive Claims Adjuster Trainee Education and Training Requirements

For the role of a Progressive Claims Adjuster Trainee, candidates typically need a minimum of a high school diploma or equivalent.

However, many employers prefer candidates who have completed a bachelor’s degree, often in fields such as business administration, finance, or a related field.

In addition, progressive claims adjuster trainees must have strong analytical, communication and negotiation skills, which are often honed through prior work experience in customer service or sales roles.

There’s no specific certification required to get started as a trainee, but the eventual goal for many in this role is to become a Licensed Claims Adjuster.

This requires passing state-specific examinations, which cover insurance laws and the handling of different types of claims.

On-the-job training is a crucial component for Progressive Claims Adjuster Trainees.

This is where they learn company-specific claims software, procedures, and how to assess different types of claims.

This practical training is usually guided by a senior claims adjuster or manager.

Some candidates may also pursue additional professional development opportunities, such as courses offered by the Insurance Institute of America, to advance their knowledge and skills in the field of claims adjustment.

These certifications are not typically required, but they can make a candidate more competitive and show a commitment to the profession.


Progressive Claims Adjuster Trainee Salary Expectations

A Progressive Claims Adjuster Trainee earns an average salary of $46,582 (USD) per year.

The actual earnings can fluctuate depending on factors such as the level of training, location, and the specific policies of the employing company.


Progressive Claims Adjuster Trainee Job Description FAQs

What are the key skills required by a Progressive Claims Adjuster Trainee?

Progressive Claims Adjuster Trainees must have strong communication skills, as they will be interacting with policyholders, witnesses, and other insurance professionals.

They also need to be analytical and detail-oriented, as they will be evaluating insurance policies and assessing the extent of losses.

Additionally, problem-solving skills are necessary to effectively determine the fair settlement cost for a claim.


Do Progressive Claims Adjuster Trainees require any specific qualifications?

Most insurance companies require Claims Adjuster Trainees to have a minimum of a high school diploma, but a bachelor’s degree in finance, business, or a related field may be preferred.

Some states require licensing to work as a Claims Adjuster, which may involve passing an exam or completing a pre-licensing course.


What should you look for in a Progressive Claims Adjuster Trainee resume?

When reviewing a resume, look for previous experience in customer service, finance, or insurance, as these fields provide relevant skills for a Claims Adjuster Trainee.

Check for any qualifications or certifications that may be required or beneficial for the role, such as a state Claims Adjuster license.


What qualities make a good Progressive Claims Adjuster Trainee?

A good Claims Adjuster Trainee is empathetic and understanding, as they often deal with policyholders in stressful situations.

They must be ethical and honest, as they play a crucial role in determining claim settlements.

Good organizational skills are key, as they often handle multiple cases at once.

Being self-motivated and having the ability to work independently are also beneficial qualities.


What are the usual duties of a Progressive Claims Adjuster Trainee?

A Progressive Claims Adjuster Trainee typically starts by learning company procedures and policies and gaining an understanding of the claims process.

They then begin to handle low-complexity claims under supervision, which involves evaluating insurance policies, investigating claims, determining the cost of losses, and negotiating settlements.

Over time, they take on more complex cases and may eventually become a full Claims Adjuster.



And there you have it.

Today, we’ve uncovered the hidden dimensions of what it means to be a Progressive Claims Adjuster Trainee.


It’s not all about investigating and settling insurance claims.

It’s about cultivating fairness, one claim at a time, while maintaining the financial integrity of the insurer.

With our handy Progressive Claims Adjuster Trainee job description template and practical examples, you’re ready to make your next career move.

But why stop here?

Go a step further with our job description generator. It’s your next tool for crafting meticulous job listings or sharpening your resume to perfection.


Every claim you handle is a part of a larger story.

Let’s shape that story. Together.

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