Public Safety Communication Coordinator Job Description [Updated for 2025]

In our modern, interconnected society, the role of Public Safety Communication Coordinators is more critical than ever.

As public safety evolves, the demand for individuals who can efficiently manage, adapt, and safeguard our communication systems grows stronger.

But let’s delve deeper: What’s truly expected from a Public Safety Communication Coordinator?

Whether you are:

• A job seeker trying to understand the demands and responsibilities of this role,
• A hiring manager aiming to describe the perfect candidate,
• Or simply curious about the intricacies of public safety communication coordination,

You’ve come to the right place.

Today, we present a customizable Public Safety Communication Coordinator job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Public Safety Communication Coordinator Duties and Responsibilities

Public Safety Communication Coordinators are responsible for managing and coordinating various types of communication in public safety situations, including emergencies.

They ensure that all communication systems are fully operational and that information is being exchanged accurately and efficiently.

The duties and responsibilities of a Public Safety Communication Coordinator include:

• Overseeing the operation of emergency communication systems
• Coordinating the dispatch of emergency services such as police, fire, and ambulance
• Training and supervising communication staff
• Maintaining communication equipment and ensuring it is in good working condition
• Establishing and implementing communication protocols
• Monitoring and evaluating the effectiveness of communication systems and protocols
• Ensuring that all communication meets compliance with local, state, and federal regulations
• Managing the response to public inquiries and concerns
• Maintaining records of communication and dispatch activities
• Working with other emergency service providers to develop and enhance communication strategies

 

Public Safety Communication Coordinator Job Description Template

Job Brief

We are seeking a reliable and detail-oriented Public Safety Communication Coordinator to manage and coordinate all aspects of public safety communication in our organization.

The responsibilities include planning, organizing, and directing the activities of the Communications Center, including emergency 911, police, fire, and medical dispatch.

The ideal candidate should be adept at multi-tasking and handling high-stress situations, with a keen understanding of emergency response systems and protocols.

 

Responsibilities

• Coordinate and manage all communication activities in the public safety department
• Develop and implement communication protocols and procedures
• Supervise and train staff in emergency communication procedures
• Ensure smooth and efficient operation of the communication center
• Monitor and evaluate the effectiveness of communication systems
• Coordinate with other departments and external agencies for emergency responses
• Prepare and maintain accurate records and reports
• Stay up-to-date with advancements in emergency communications
• Handle emergency situations calmly and effectively

 

Qualifications

• Proven experience as a Public Safety Communication Coordinator or similar role
• Knowledge of emergency dispatch procedures and protocols
• Ability to manage and coordinate multi-agency communications
• Excellent communication and leadership skills
• Ability to work under pressure in high-stress situations
• High school diploma or equivalent; higher degree from a recognized institution will be a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Public Safety Communication Coordinator
• Work Environment: This job is typically performed in a communication center or a similar setting.
• Reporting Structure: Reports to the Director of Public Safety.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Public Safety Communication Coordinator Do?

Public Safety Communication Coordinators work in various public safety departments including police, fire, and emergency medical services.

They play a crucial role in ensuring effective communication between the department and the public, as well as between different units within the department.

Their primary responsibility is to manage and coordinate all forms of communication within the department including but not limited to radio transmissions, telephone calls, and written correspondence.

They ensure that all communication channels are functioning properly and are accessible when needed.

They are responsible for receiving, processing, and dispatching emergency and non-emergency calls for service.

This includes obtaining necessary information from callers, determining the nature and urgency of calls, and dispatching appropriate personnel and equipment.

Public Safety Communication Coordinators also assist in the development and implementation of communication policies and procedures to enhance the efficiency and effectiveness of department operations.

They maintain detailed records of communications, incidents, and actions taken.

They also prepare and present reports to superiors and other stakeholders as required.

They are also responsible for the training and supervision of communication staff, ensuring they are familiar with department protocols and can effectively handle emergency and non-emergency situations.

In some roles, they may also interact with the public through community outreach programs, public education initiatives, or during crises to provide accurate and timely information.

 

Public Safety Communication Coordinator Qualifications and Skills

A proficient Public Safety Communication Coordinator should possess the following qualifications and skills:

• Excellent communication skills to effectively relay information between various public safety agencies, such as police and fire departments, as well as the public.
• Strong decision-making abilities to quickly evaluate and respond to emergency situations in a calm, professional manner.
• Thorough understanding of emergency communication systems including radios, telephones, and computer systems to efficiently communicate critical information.
• Ability to multitask and manage stressful situations, as this role often requires handling multiple emergencies at once.
• Detail-oriented with the ability to accurately record and disseminate information, ensuring that all details are correct and up-to-date.
• Good interpersonal skills to effectively interact with team members, public safety officers, and the general public.
• Knowledge of local geography, street layouts, and emergency service boundaries to efficiently coordinate resources.
• Experience in customer service, as this role often requires handling calls from the public in distressing situations.

 

Public Safety Communication Coordinator Experience Requirements

Entry-level candidates for the role of Public Safety Communication Coordinator should have at least 1-2 years of experience in a related field, such as emergency management, communications, public safety, or public administration.

This experience can be gained through internships, part-time roles, or volunteer work.

Those with 3-5 years of experience may have worked as a dispatcher or in other public safety communication roles and are likely to have developed a strong understanding of emergency response protocols, crisis communication strategies, and public safety regulations.

Candidates with more than 5 years of experience are usually considered for senior or managerial roles.

These individuals may have experience coordinating public safety communication efforts during real-world emergencies, managing teams of dispatchers or other communication professionals, and developing and implementing public safety communication strategies and protocols.

In addition to these experience requirements, candidates for all levels of Public Safety Communication Coordinator should demonstrate excellent communication skills, the ability to think critically under pressure, and a deep commitment to public safety and well-being.

 

Public Safety Communication Coordinator Education and Training Requirements

The role of a Public Safety Communication Coordinator typically requires a high school diploma or equivalent, with some employers preferring candidates with an associate’s or bachelor’s degree in communications, public safety, criminal justice, or a related field.

Candidates should have strong communication and interpersonal skills, given the nature of the job involves communicating effectively with the public, emergency service providers, and government officials.

A Public Safety Communication Coordinator should be trained in emergency response procedures, crisis communication, and public safety software systems.

They should be familiar with the principles of emergency management and public safety protocols.

In some cases, employers may require candidates to have certain certifications, such as the Emergency Number Professional (ENP) certification, or a Crisis Intervention Training (CIT) certification.

Experience in a role related to public safety, law enforcement, or emergency services is often required, and can sometimes be substituted for formal education.

Continuing education and training are important for staying updated on the latest public safety protocols, communication technologies, and emergency response strategies.

 

Public Safety Communication Coordinator Salary Expectations

A Public Safety Communication Coordinator can expect to earn an average salary of $51,675 (USD) per year.

However, the salary can vary depending on factors such as level of experience, education, and geographical location.

 

Public Safety Communication Coordinator Job Description FAQs

What skills does a Public Safety Communication Coordinator need?

Public Safety Communication Coordinators should possess excellent communication and interpersonal skills, as they frequently interact with various individuals and departments.

They should also have strong problem-solving skills, attention to detail, and the ability to work well under pressure.

Knowledge of public safety procedures, laws, and regulations is highly beneficial.

 

Do Public Safety Communication Coordinators need a degree?

While not always required, a bachelor’s degree in Public Safety, Emergency Management, Communications, or a related field is often preferred.

Experience in a role related to public safety or emergency communications can also be advantageous.

Depending on the region, they may also need certification in emergency services dispatching.

 

What should you look for in a Public Safety Communication Coordinator resume?

Look for a solid background in public safety, crisis management, or a related field.

Candidates should be able to demonstrate their ability to handle high-pressure situations and coordinate communication effectively.

Familiarity with emergency response systems and procedures is a must.

Also, consider their level of technical skills, as they often need to use specialized communication equipment.

 

What qualities make a good Public Safety Communication Coordinator?

A good Public Safety Communication Coordinator is calm under pressure, able to quickly assess and respond to emergencies.

They need to have excellent communication and interpersonal skills, able to liaise effectively between various public safety departments.

They should be detail-oriented, organized, and have a strong commitment to public safety.

 

Is it difficult to hire a Public Safety Communication Coordinator?

Hiring a Public Safety Communication Coordinator can be challenging, considering the specialized skills and experience required.

This role requires a deep understanding of emergency communication systems and procedures, as well as the ability to remain calm and focused during high-stress situations.

Therefore, finding the right candidate may require time and a thorough selection process.

 

Conclusion

So there you have it.

Today, we’ve shed light on what it truly means to be a Public Safety Communication Coordinator.

And guess what?

It’s not just about responding to emergencies.

It’s about safeguarding our communities, one alert at a time.

With our tried-and-tested Public Safety Communication Coordinator job description template and real-world examples, you’re ready to step up.

But why stop there?

Dig deeper with our job description generator. It’s your go-to tool for crafting precise listings or refining your resume to perfection.

Remember:

Every alert is a part of the larger safety network.

Let’s protect our communities. Together.

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