Quality Systems Manager Job Description [Updated for 2025]

In the era of continuous improvement, the focus on Quality Systems Managers is more paramount than ever.

As business operations become increasingly complex, the call for skilled professionals who can design, implement, and maintain quality management systems is heightened.

But what exactly is expected from a Quality Systems Manager?

Whether you are:

• A job seeker trying to decipher the demands of this role,
• A hiring manager outlining the perfect candidate,
• Or simply intrigued by the intricacies of quality systems management,

You’re in the right place.

Today, we present a customizable Quality Systems Manager job description template, designed for effortless posting on job boards or career sites.

Let’s delve straight into it.

Quality Systems Manager Duties and Responsibilities

Quality Systems Managers are responsible for ensuring that a company’s products meet set standards of quality, reliability, and performance.

These professionals play an integral role in every stage of production and are often involved in organizational planning and strategy.

Their duties and responsibilities include:

• Developing and implementing quality control systems to ensure production is carried out in a manner that meets established quality standards.
• Monitoring the production process to identify deviations from the standards and taking corrective action as necessary.
• Coordinating and directing activities of the Quality Assurance team.
• Conducting regular audits of the quality control systems to identify areas of non-compliance and implement necessary improvements.
• Working closely with the production team to develop solutions for process improvement.
• Maintaining accurate documentation and performing statistical analysis.
• Providing training and support to the quality assurance team and other staff in the company.
• Ensuring compliance with local, state, and federal regulatory requirements.
• Leading problem-solving and troubleshooting efforts associated with quality issues.
• Evaluating and improving the effectiveness of the existing quality control process.
• Collaborating with the management team to set and implement strategic quality goals.

 

Quality Systems Manager Job Description Template

Job Brief

We are seeking a skilled Quality Systems Manager to ensure our products and services meet and exceed quality standards.

Quality Systems Manager responsibilities include implementing quality control systems, monitoring production processes, identifying deviations and non-conformance issues, and working closely with cross-functional teams to address and prevent them.

Our ideal candidate will have a strong understanding of regulatory and compliance requirements in the industry, with an exceptional knack for process improvement and problem-solving.

Ultimately, the role of the Quality Systems Manager is to ensure that our products and services meet all necessary requirements before they reach the consumer.

 

Responsibilities

• Implement and manage the Quality Management System (QMS)
• Develop and maintain quality policies, procedures, standards, and specifications
• Monitor all operations that affect quality and conduct regular audits
• Supervise and guide inspectors, technicians, and other staff
• Assure the reliability and consistency of production by checking processes and final output
• Report all malfunctions to production executives to ensure immediate action
• Collaborate with an organisation’s purchasing manager to establish quality requirements from external suppliers
• Set and track quality assurance goals (e.g. reduce errors)

 

Qualifications

• Proven experience as a quality assurance manager or relevant role
• Thorough knowledge of methodologies of quality assurance and standards
• Excellent numerical skills and understanding of data analysis/statistical methods
• Good knowledge of MS Office and databases
• Outstanding communication skills
• Great attention to detail and a result-driven approach
• Excellent organizational and leadership abilities
• Reliable and Trustworthy
• BSc/BA in business administration or relevant field
• Quality Management System (QMS) certification preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Quality Systems Manager
• Work Environment: Office setting with occasional visits to production sites. Some travel may be required for supplier visits or industry conferences.
• Reporting Structure: Reports to the Director of Quality Assurance or Vice President of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Quality Systems Manager Do?

Quality Systems Managers typically work in manufacturing or production industries, ensuring that products meet established quality standards.

They may also work in service industries to ensure that services are delivered in compliance with quality criteria.

They are responsible for the development, implementation and maintenance of their organization’s quality management system.

They ensure that the system is up-to-date and compliant with the current quality standards, such as ISO 9001 or other industry-specific standards.

Quality Systems Managers work closely with other departments such as production, procurement, and engineering to inspect products or processes, identify areas for improvement, and implement corrective actions.

They conduct quality audits, create quality reports, and lead quality improvement initiatives.

They also facilitate training sessions to educate staff members about quality standards and procedures, aiming to foster a quality-focused culture within the organization.

Their role also involves liaising with external bodies such as customers, suppliers, and regulatory authorities on quality-related issues.

They may also be responsible for managing and resolving customer complaints related to product or service quality.

In the event of quality failures, Quality Systems Managers are responsible for leading root cause analysis investigations, implementing corrective and preventive actions to avoid recurrence, and ensuring that the actions are effective.

Overall, the Quality Systems Manager’s job is to ensure that the organization’s products or services are consistent, reliable, and meet both external and internal requirements, including legal compliance and customer satisfaction.

 

Quality Systems Manager Qualifications and Skills

Quality Systems Managers are tasked with ensuring all products or services meet established standards.

This role requires a blend of technical abilities, in-depth knowledge of quality systems, and managerial skills such as:

• Extensive understanding of quality control procedures and relevant regulatory standards, enabling the development and implementation of effective quality systems.
• Strong analytical skills to evaluate data, make sense of complex systems, and identify areas for improvement.
• Excellent leadership skills to manage teams, inspire them towards continuous improvement, and foster a culture of quality within the organization.
• Strong communication and interpersonal skills to effectively liaise between different departments, present findings, and drive the implementation of quality systems.
• Problem-solving abilities to swiftly identify and address issues that could impact product quality or lead to non-compliance.
• Detail-oriented nature to ensure that all elements of the quality system are implemented effectively and that no minor issues are overlooked.
• Project management skills to oversee the implementation of new systems, manage timelines, and allocate resources effectively.
• Technical knowledge relevant to the industry, to understand the specifics of the products or services being offered and how quality can be measured and improved.

 

Quality Systems Manager Experience Requirements

Quality Systems Managers typically hold a bachelor’s degree in quality assurance, business administration, or a related field.

This is generally accompanied by a minimum of 5 years of experience in a quality assurance role or a similar field, with a focus on developing, implementing, and maintaining quality management systems.

Often, they may begin their careers in entry-level quality assurance or quality control roles, acquiring valuable hands-on experience in the field.

Roles such as Quality Assurance Analyst, Quality Control Inspector, or Quality Engineer can provide the necessary experience for future Quality Systems Managers.

Candidates with more than 3 years of experience may have moved into roles such as Senior Quality Assurance Analyst or Quality Assurance Team Leader, where they begin to develop their managerial skills and a deeper understanding of quality management systems.

Those with over 5 years of experience often have extensive knowledge and experience in quality control, quality auditing, and quality systems management.

They may have also gained valuable leadership experience, making them suitable for the role of Quality Systems Manager.

Furthermore, certification in quality management systems, such as ISO 9001 or Six Sigma, can also be beneficial in demonstrating competency in the field.

Prior experience with regulatory compliance, project management, and proficiency in quality management software are also usually required.

 

Quality Systems Manager Education and Training Requirements

Quality Systems Managers typically hold a bachelor’s degree in quality assurance, business management, or a related field.

Some employers prefer candidates with a master’s degree in business administration or quality management.

A strong foundation in quality control principles and methodologies, statistical analysis, and regulatory standards is essential.

It is also beneficial for Quality Systems Managers to have a background in engineering or manufacturing, as they often work in these industries.

Professional certification, such as Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or Certified Quality Auditor (CQA) from organizations like the American Society for Quality (ASQ), is often preferred or required.

Additional training or certification in specific quality management systems, such as ISO 9001 or Six Sigma, may also be necessary depending on the industry.

Work experience in quality assurance or a related field is generally required, with many employers preferring those with managerial or supervisory experience.

Continuous professional development is crucial in this role as quality standards and regulations often change.

Therefore, a commitment to ongoing learning and staying abreast of industry trends is important.

 

Quality Systems Manager Salary Expectations

A Quality Systems Manager can expect to earn an average salary of $93,598 (USD) per year.

The salary can differ depending on factors such as industry, level of experience, size of the company, and geographical location.

 

Quality Systems Manager Job Description FAQs

What skills does a Quality Systems Manager need?

Quality Systems Managers need excellent analytical and problem-solving skills to identify and rectify quality issues in the system.

They should possess strong communication and leadership skills as they interact with various departments and lead quality improvement initiatives.

They also need to be detail-oriented to manage, monitor, and improve the quality systems effectively.

 

Do Quality Systems Managers need a degree?

Yes, a Quality Systems Manager usually requires a bachelor’s degree in quality management, business management, engineering, or a related field.

Some companies may prefer candidates with a master’s degree or additional certifications related to quality management systems, such as the Certified Quality Manager (CQM) from the American Society for Quality.

 

What should you look for in a Quality Systems Manager resume?

Look for a solid educational background in quality management or a relevant field.

Check for relevant experience in managing quality systems, preferably in your industry.

Certifications related to quality management systems will be a plus.

Skills in areas like project management, statistical analysis, risk assessment, and leadership should also be highlighted in their resume.

 

What qualities make a good Quality Systems Manager?

A good Quality Systems Manager should have a deep understanding of quality standards and regulations applicable to the industry.

They should be able to lead and motivate teams and possess strong decision-making skills.

They must be highly organized, detail-oriented, and should have the ability to manage multiple projects simultaneously.

A good Quality Systems Manager should also have strong problem-solving skills to identify and rectify quality-related issues.

 

What are the daily duties of a Quality Systems Manager?

A Quality Systems Manager typically starts their day reviewing quality reports, identifying any issues, and planning corrective actions.

They often conduct regular audits and inspections to ensure compliance with quality standards.

They also work closely with various department heads to implement quality improvement initiatives and monitor their progress.

Furthermore, they may have meetings with clients or regulatory authorities to discuss quality-related matters.

They also train and guide their team on quality procedures and regulations.

 

Conclusion

So, there we have it.

Today, we’ve shone the spotlight on what it truly means to be a Quality Systems Manager.

And guess what?

It’s not only about quality control.

It’s about shaping the standards of excellence, one quality process at a time.

With our comprehensive Quality Systems Manager job description template and real-world examples, you’re ready to take your next step.

But why limit yourself?

Delve further with our job description generator. It’s your key to creating laser-focused job listings or perfecting your resume down to the last detail.

Remember:

Each quality process forms a part of a bigger, superior system.

Let’s build that future of excellence. Together.

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