Restaurant Franchise Manager Job Description [Updated for 2025]

In the fast-paced world of dining and hospitality, the role of restaurant franchise managers has never been more crucial.

As the food industry continues to evolve, the demand for skilled professionals who can oversee, manage, and grow our restaurant franchises becomes increasingly pressing.

But what exactly does a restaurant franchise manager do?

Whether you are:

• A job seeker looking to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the operations of restaurant franchise management,

You’ve come to the right place.

Today, we present a customizable restaurant franchise manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Restaurant Franchise Manager Duties and Responsibilities

Restaurant Franchise Managers are responsible for overseeing the operations and performance of the franchised restaurant business.

They coordinate with the franchise owner and the corporate franchisor, ensuring the restaurant meets set goals and standards.

Here are the key duties and responsibilities of a Restaurant Franchise Manager:

• Ensure the restaurant operations are in line with the franchise’s standards and procedures
• Manage, train, and supervise restaurant staff to deliver high-quality service
• Handle administrative tasks, including scheduling, payroll, and inventory management
• Maintain strict compliance with health, safety, and hygiene standards
• Meet with franchise owners and corporate franchisors regularly to discuss and assess business performance
• Develop and implement marketing strategies to increase brand awareness and attract new customers
• Address customer complaints and concerns promptly and professionally
• Monitor financial performance and prepare periodic reports for franchise owners
• Coordinate with suppliers and vendors to ensure a steady supply of high-quality ingredients and materials
• Continuously update knowledge about franchise rules and regulations
• Implement staff training programs, including orientations for new employees and ongoing training for existing staff

 

Restaurant Franchise Manager Job Description Template

Job Brief

We are seeking an experienced and driven Restaurant Franchise Manager to oversee and coordinate the operations of our franchise locations.

The Restaurant Franchise Manager’s responsibilities include implementing marketing strategies to increase customer traffic, training franchise owners in business practices, maintaining brand standards across all locations, and ensuring franchise profitability.

Our ideal candidate has a strong understanding of the restaurant business, excellent leadership skills, and experience in franchise management.

Ultimately, the role of the Restaurant Franchise Manager is to ensure that each franchise location operates smoothly and achieves its revenue goals.

 

Responsibilities

• Manage franchise operations and provide support to franchisees
• Implement marketing and sales strategies to increase customer traffic
• Maintain consistent brand standards across all franchise locations
• Train and support franchisees in business practices and operational procedures
• Monitor and assess franchise performance and develop improvement plans
• Coordinate with suppliers and vendors to ensure adequate supplies at all locations
• Manage budgeting, financial planning, and cost control for franchise locations
• Handle customer complaints and issues promptly and professionally

 

Qualifications

• Proven experience as a Restaurant Franchise Manager or similar role in the restaurant industry
• Knowledge of the restaurant business and franchise operations
• Excellent leadership and organizational abilities
• Strong financial and business acumen
• Ability to manage and support multiple locations
• Exceptional communication and interpersonal skills
• Bachelor’s degree in Business Administration or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Restaurant Franchise Manager
• Work Environment: This position will require travel to various franchise locations. Occasional office work will also be needed.
• Reporting Structure: Reports to the Director of Franchise Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Restaurant Franchise Manager Do?

Restaurant Franchise Managers are responsible for overseeing the operation of restaurants owned by a parent company.

Their duties encompass a range of managerial tasks to ensure the restaurant operates efficiently and profitably while maintaining its reputation and ethos.

They are typically involved in everything from the day-to-day management of the franchise, such as supervising staff and dealing with customers, to strategic planning and business development.

The Restaurant Franchise Manager is also responsible for implementing guidelines laid out by the franchisor, including those related to branding and customer service.

They must ensure that the franchise follows these standards strictly in order to maintain the brand’s image and reputation.

They also oversee inventory management, ensure that the restaurant is adequately stocked with necessary supplies, and that food safety regulations are strictly adhered to.

Financial management is also a significant part of their role, which includes managing budgets, optimizing expenses, boosting sales, and ensuring the franchise meets its financial objectives.

Finally, they play a crucial role in staff management, including hiring, training, scheduling, and performance evaluation.

The Restaurant Franchise Manager is vital in creating a positive work environment and leading a team to deliver excellent customer service.

 

Restaurant Franchise Manager Qualifications and Skills

A competent restaurant franchise manager should have a combination of business acumen, interpersonal skills, and experience in the food service industry.

They should be equipped with the following skills and qualifications:

• Strong leadership skills to effectively manage teams and influence positive behavior and performance.
• Business management skills to oversee the restaurant’s operations, including inventory management, staff scheduling, and budgeting.
• Customer service skills to ensure customer satisfaction and handle any customer complaints or issues.
• Marketing and sales skills to implement strategies that increase brand awareness and restaurant revenue.
• Excellent communication skills to effectively interact with employees, customers, and franchise executives.
• Problem-solving skills to address and resolve operational challenges and conflicts among staff.
• Understanding of health and safety regulations to maintain a safe and clean environment for both customers and staff.
• Financial acumen to manage budgets, analyze sales data, and create effective strategies to increase profitability.
• Experience with recruitment and human resources to hire, train, and retain staff.

 

Restaurant Franchise Manager Experience Requirements

For entry-level Restaurant Franchise Manager roles, candidates generally need at least 1 to 2 years of relevant experience.

This experience can often be gained through part-time or full-time roles in restaurant management or business administration.

Roles such as Assistant Manager, Floor Supervisor, or Head Waiter in a restaurant can provide valuable hands-on experience in managing staff and understanding the operations of a restaurant.

For mid-level roles, candidates should have at least 3 to 5 years of experience.

This experience should involve managing a single unit of a franchise or a small restaurant.

This level of experience helps candidates understand the intricacies of handling multiple operational aspects such as inventory management, staff scheduling, customer service, and finance.

Candidates aspiring for senior roles should have at least 5 to 7 years of experience.

This experience should ideally involve managing multiple units of a franchise or large restaurants.

At this level, experience in strategic planning, revenue management, and brand building is highly desirable.

This level of experience equips candidates with the skills needed to handle the complexities of managing a franchise, understanding the brand requirements, and ensuring that each unit of the franchise meets set standards and expectations.

Additionally, any experience in the food and beverage industry, or a degree in business management, hospitality management, or a related field can be advantageous.

More often, franchise organizations prefer candidates who have a proven track record in increasing sales, reducing costs, and improving customer satisfaction in their previous roles.

 

Restaurant Franchise Manager Education and Training Requirements

A Restaurant Franchise Manager typically requires a bachelor’s degree in business administration, hospitality management or a related field.

Knowledge and understanding of business operations, finances, and management are crucial.

Consequently, coursework in these areas is beneficial.

Prior experience in the foodservice or retail industry, often in a managerial role, is typically required.

This experience provides practical insights into the day-to-day operations of a restaurant and the challenges that may arise.

Some restaurant franchise chains may offer specific training programs for prospective franchise managers.

These programs provide a deep understanding of the brand, its operations, customer service standards, and organizational culture.

In addition to formal education and industry experience, a franchise manager may benefit from various certifications.

For example, a Certified Franchise Executive (CFE) designation, offered by the International Franchise Association, can offer additional training and show commitment to the franchising profession.

Strong leadership, decision-making, and communication skills are also critical for success in this role.

Consequently, any training or education that helps to enhance these soft skills can be advantageous.

 

Restaurant Franchise Manager Salary Expectations

A Restaurant Franchise Manager earns an average salary of $60,960 (USD) per year.

However, this can vary significantly depending on the size and success of the franchise, the location of the restaurants, and the manager’s level of experience and skills.

 

Restaurant Franchise Manager Job Description FAQs

What skills does a Restaurant Franchise Manager need?

Restaurant Franchise Managers need a combination of business acumen, leadership, communication, and customer service skills.

They must have a good understanding of the food industry, including food safety standards.

They also need to be proficient in various management tasks such as budgeting, performance monitoring, marketing, and staff training.

Being able to multitask and make quick decisions is also essential in this role.

 

Do Restaurant Franchise Managers need a degree?

While not always necessary, many successful Restaurant Franchise Managers hold a degree in Business Administration, Hospitality Management, or a related field.

Having a degree can provide managers with the necessary knowledge and skills to run a franchise effectively.

However, extensive experience in restaurant management can also be valuable.

 

What should you look for in a Restaurant Franchise Manager resume?

A candidate’s resume should highlight their experience in the restaurant industry, specifically in management roles.

A history of successful leadership, team building, and profit growth are positive indicators.

The resume should also illustrate the candidate’s knowledge of food safety regulations and their ability to drive sales and customer satisfaction.

Evidence of business acumen, such as budget management or marketing campaigns, can also be beneficial.

 

What qualities make a good Restaurant Franchise Manager?

A good Restaurant Franchise Manager should be a strong leader, capable of motivating and managing a team effectively.

They need to be customer-focused, prioritizing customer satisfaction and the overall dining experience.

They should also be detail-oriented, able to handle the financial aspects of the business, and have a strong understanding of food and beverage operations.

A high level of resilience and the ability to handle pressure is also essential in this role.

 

What are the daily duties of a Restaurant Franchise Manager?

A Restaurant Franchise Manager’s daily duties may involve overseeing the operations of the restaurant, ensuring food safety standards are met, and dealing with customer complaints.

They are also responsible for staff training and scheduling, inventory management, and ensuring profitability.

Other duties might include liaising with the franchise company, implementing marketing strategies, and overseeing financials such as budgeting and sales reports.

 

Conclusion

And there you have it.

Today, we’ve given you a behind-the-scenes look into the dynamic world of being a restaurant franchise manager.

Surprised?

It’s not just about serving food.

It’s about shaping the culinary landscape, one franchise at a time.

With our comprehensive restaurant franchise manager job description template and real-life examples, you’re ready to take the next step.

But why stop there?

Delve further with our job description generator. It’s your toolkit for creating precise job listings or polishing your resume to perfection.

Remember:

Every restaurant you manage contributes to the larger culinary world.

Let’s shape that world. Together.

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