Restaurant Waitstaff Job Description [Updated for 2025]

In the bustling world of the culinary industry, the role of restaurant waitstaff has never been more crucial.

As the foodservice industry evolves, the demand for skilled individuals who can deliver outstanding service, enhance dining experiences, and uphold restaurant standards grows.

But let’s delve deeper: What’s truly expected from restaurant waitstaff?

Whether you are:

• A job seeker trying to understand the essence of this role,
• A restaurant manager formulating the perfect candidate profile,
• Or simply curious about the intricacies of restaurant service,

You’re in the right place.

Today, we present a customizable restaurant waitstaff job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Restaurant Waitstaff Duties and Responsibilities

Restaurant Waitstaff are crucial to the dining experience of every customer.

They are primarily responsible for taking orders, serving food and drinks, and ensuring the overall satisfaction of customers.

Their duties and responsibilities include:

• Greeting customers as they arrive and showing them to their table
• Presenting menus and offering detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Taking orders accurately and relay the same to the kitchen staff and bar
• Serving food and beverages in a timely manner
• Checking dishes and kitchenware for cleanliness and presentation and report any problems
• Checking in with customers to ensure satisfaction and handle complaints or issues promptly
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware
• Processing customer payments and provide change as needed
• Assist in cleaning and resetting tables
• Maintain cleanliness in all areas of the restaurant
• Keeping informed about the restaurant’s current offerings and any specials

 

Restaurant Waitstaff Job Description Template

Job Brief

We are seeking a skilled and friendly Restaurant Waitstaff member to ensure our customers have a satisfying dining experience.

The Restaurant Waitstaff will take orders, answer questions about the menu and food, sell the restaurant’s food and drinks, take payment, communicate orders with the kitchen staff, seat customers, and help with customer service and cleaning.

Our ideal candidate is quick on their feet (literally and metaphorically) and has a polite and friendly attitude.

If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you.

 

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

 

Qualifications

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus

 

Benefits

• Employee discount
• Health insurance
• Retirement plan
• Paid time off
• Flexible schedule

 

Additional Information

• Job Title: Restaurant Waitstaff
• Work Environment: Restaurant setting. Weekend and holiday work is often required.
• Reporting Structure: Reports to the Restaurant Manager or Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $2.13/hr (tipped minimum wage) to $15/hr (non-tipped wage), plus tips
• Location: [City, State] (specify the location)
• Employment Type: Full-time / Part-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume to [email address or application portal].

 

What Does a Restaurant Waitstaff Do?

Restaurant Waitstaff, also known as waiters or waitresses, are primarily employed in food service establishments like restaurants, cafes, and bistros.

Their main role involves providing excellent customer service to patrons by taking orders accurately, serving food and drinks, and ensuring the overall satisfaction of customers.

The Waitstaff is responsible for explaining the menu to customers, answering any questions about ingredients or food preparation, and making recommendations based on customer preferences.

They also handle tasks like setting tables, cleaning dining areas, and processing payments, including handling cash and operating point-of-sale systems.

Restaurant Waitstaff often liaise with kitchen staff to communicate special dietary requests or allergies, ensure orders are prepared correctly and keep track of the progress of orders.

In addition, Waitstaff may also be involved in inventory management, such as restocking service stations, and sometimes participate in events like wine tastings or menu planning.

The role demands excellent communication and interpersonal skills, as the Waitstaff is the direct link between the customer and the restaurant.

 

Restaurant Waitstaff Qualifications and Skills

Restaurant Waitstaff should possess a range of key skills and qualifications to provide excellent customer service and ensure smooth restaurant operation, including:

• Interpersonal skills to establish a positive rapport with customers, making them feel welcomed and valued.
• Communication skills to clearly and effectively interact with customers, understand their needs, and explain menu items and specials.
• Patience and the ability to remain calm under pressure, especially during busy periods or when dealing with difficult customers.
• Physical stamina and agility to stand for long periods, carry heavy trays, and move swiftly around the restaurant.
• Attention to detail to ensure orders are correctly taken and delivered, and special dietary requirements or allergies are noted and communicated to the kitchen staff.
• Time management skills to efficiently handle multiple orders, table assignments, and customer requests without overlooking any detail.
• Basic math skills for accurately handling cash transactions and calculating bills.
• Knowledge of food safety and hygiene standards to ensure a safe dining experience for customers.
• Customer service skills to address customers’ complaints or issues promptly and professionally, aiming to achieve customer satisfaction and repeat business.

 

Restaurant Waitstaff Experience Requirements

For entry-level positions as a restaurant waitstaff, usually no previous experience is required as training is provided on the job.

However, having prior customer service experience can be beneficial and might be required in upscale dining establishments.

After about 1 to 2 years of experience, waitstaff members are expected to have developed strong customer service skills, knowledge of restaurant operations, and an understanding of food and beverage menus.

They may be ready to take on more responsibilities such as training new staff, managing larger sections, or handling special events.

Those with more than 3 years of experience may be considered for supervisory roles, which involve overseeing other waitstaff, resolving customer complaints, and ensuring smooth restaurant operations.

In addition to this, staff with more than 5 years of experience and proven managerial skills could be considered for a managerial role within the restaurant, which includes duties such as scheduling, hiring and training staff, maintaining high service standards, and managing budgets.

 

Restaurant Waitstaff Education and Training Requirements

Restaurant Waitstaff, commonly known as waiters and waitresses, generally require a high school diploma or equivalent, although many employers hire candidates who have not completed high school.

Job training for restaurant waitstaff is typically conducted on the job and lasts for a few weeks.

Trainees often work with an experienced waitstaff member to learn the procedures and expectations of the job.

There is no national requirement for waitstaff to obtain a license, however, if the restaurant serves alcohol, some states require servers to complete alcohol awareness training.

While formal education isn’t necessary for entry-level positions, individuals aiming for managerial roles or high-end establishments might benefit from hospitality or restaurant management courses.

Some waitstaff may choose to pursue certifications from the National Restaurant Association, which offer programs in various aspects of restaurant operations, including food safety and service.

Good physical stamina, communication skills, and the ability to handle stressful situations are key qualities often more important than formal education in this role.

 

Restaurant Waitstaff Salary Expectations

The average wage for a restaurant waitstaff is $11.00 (USD) per hour.

The actual earnings can significantly vary depending on experience, location, tips received, and the type of restaurant they are employed at.

 

Restaurant Waitstaff Job Description FAQs

What skills do restaurant waitstaff need?

Restaurant waitstaff need excellent communication and customer service skills to effectively interact with customers and meet their needs.

They should have a good memory to remember orders, special requests and food allergies.

Physical stamina is also important as waitstaff are often on their feet for long periods.

Organizational skills are also crucial to manage multiple tables and orders simultaneously.

 

Do restaurant waitstaff need any specific qualifications?

While no specific qualifications are required, a high school diploma or equivalent is often preferred by employers.

On-the-job training is usually provided.

However, having a food handler’s card or a certification in responsible alcohol service can be beneficial.

Experience in a similar role or in customer service can also be an advantage.

 

What should you look for in a restaurant waitstaff resume?

Look for any experience in customer service roles, especially in food service or hospitality.

Check for any certifications related to food handling or alcohol service.

Soft skills like communication, teamwork, and problem-solving are also important.

Any additional languages spoken can be a plus in diverse or tourist-heavy areas.

 

What qualities make good restaurant waitstaff?

Good restaurant waitstaff are patient, attentive, and have a positive attitude.

They are able to handle stressful situations calmly and professionally.

Great waitstaff are team players who can work well with kitchen staff and other waitstaff to ensure smooth restaurant operation.

They are also adaptable and can handle changes in menu items or service procedures easily.

 

Is it difficult to hire restaurant waitstaff?

Hiring restaurant waitstaff can be challenging due to high turnover rates in the industry.

However, by offering competitive pay, a positive work environment, and opportunities for advancement, employers can attract and retain quality waitstaff.

It’s also crucial to provide comprehensive training to ensure staff are well-prepared for their roles.

 

Conclusion

And that’s a wrap.

Today, we’ve given you an insider’s look into the life of a restaurant waitstaff.

Surprised?

It’s not just about serving food.

It’s about creating a memorable dining experience, one table at a time.

Armed with our easy-to-use restaurant waitstaff job description template and real-life examples, you’re ready to take the leap.

But why stop there?

Step further with our job description generator. It’s your handy tool to design spot-on listings or polish your resume to perfection.

Remember:

Every table served is part of a larger dining narrative.

Let’s create that experience. Together.

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