Ride Operations Manager Job Description [Updated for 2025]

In the dynamic world of amusement and theme parks, the role of a Ride Operations Manager takes center stage.

As theme parks continue to evolve, the demand for skilled leaders capable of overseeing, managing, and ensuring the safety of our thrill-packed rides increases.

But what exactly does a Ride Operations Manager do?

Whether you are:

• A job seeker trying to understand the nuances of this role,
• A hiring manager aiming to capture the perfect candidate,
• Or simply curious about the intricacies of ride operations management,

You’ve come to the right place.

Today, we present a customizable Ride Operations Manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Ride Operations Manager Duties and Responsibilities

Ride Operations Managers oversee the daily operations of rides at theme parks, carnivals, or other entertainment venues.

They ensure safety and service standards are maintained and that all staff members are properly trained and equipped to perform their jobs effectively.

The duties and responsibilities of a Ride Operations Manager include:

• Supervise and coordinate the activities of ride operators and staff
• Ensure all safety regulations and procedures are adhered to
• Oversee daily ride inspections and maintenance
• Develop and implement operational procedures for rides
• Coordinate with maintenance and engineering staff to handle ride malfunctions or safety concerns
• Conduct and oversee staff training on emergency procedures, safety practices and customer service
• Handle customer complaints and incidents, offering solutions to ensure guest satisfaction
• Monitor ride capacity and flow of guests to maximize efficiency and safety
• Ensure compliance with industry regulations and standards
• Manage budgets and logistics related to ride operations

 

Ride Operations Manager Job Description Template

Job Brief

We are seeking a highly organized and dedicated Ride Operations Manager to oversee all aspects of our park’s ride operations.

This includes maintenance, safety, staff management, and customer experience.

The Ride Operations Manager is responsible for ensuring all rides and attractions are safe and operational, managing ride technicians and operators, implementing safety protocols, and maintaining a high level of customer service and satisfaction.

Our ideal candidate has experience in amusement park operations or similar industries, with a strong focus on safety and customer service.

 

Responsibilities

• Oversee the daily operations of all rides and attractions
• Ensure all safety protocols and procedures are followed
• Manage ride operators and maintenance technicians, including scheduling and training
• Coordinate regular inspections and maintenance of all rides and attractions
• Handle customer inquiries and complaints about ride operations
• Work closely with park management to plan and implement operational strategies
• Ensure compliance with all local, state, and federal regulations
• Contribute to the development and implementation of ride safety training programs

 

Qualifications

• Proven experience in ride operations management or similar role
• Strong knowledge of safety regulations and procedures
• Excellent management and leadership skills
• Ability to handle emergency situations calmly and efficiently
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• BSc degree in Business Management or relevant field is preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Ride Operations Manager
• Work Environment: Outdoor amusement park setting. This role requires a significant amount of walking and standing, as well as exposure to all weather conditions.
• Reporting Structure: Reports to the Park Operations Director or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Ride Operations Manager Do?

A Ride Operations Manager typically works for amusement parks, recreational facilities, or any venue that offers rides or attractions to its guests.

Their main responsibility is to ensure the safety and efficient operation of all rides and attractions within their jurisdiction.

This involves overseeing ride inspections, maintenance schedules, and safety protocols to ensure that all rides comply with local, state, and federal regulations.

Ride Operations Managers are also responsible for managing the ride operations team.

This could involve hiring and training staff, creating work schedules, and providing feedback and support to their team.

They ensure that the team provides excellent customer service and handles any guest issues or complaints promptly and professionally.

In addition, Ride Operations Managers often work closely with other departments, such as maintenance, safety, and guest services, to coordinate efforts and improve guest experience.

They may also be involved in budgeting and financial planning for their department, including purchasing new equipment or planning for new attractions.

Furthermore, Ride Operations Managers are expected to respond effectively to emergencies or unexpected events, always prioritizing guest safety and satisfaction.

They are also involved in planning and implementing new rides or improvements to existing ones.

Overall, a Ride Operations Manager plays a crucial role in ensuring that guests have a safe and enjoyable experience at their venue.

 

Ride Operations Manager Qualifications and Skills

Ride Operations Managers need to possess a unique combination of practical knowledge, soft skills, and technical abilities to ensure the safety and enjoyment of guests, including:

• Practical understanding of ride mechanics and maintenance to ensure the safety and proper operation of the rides
• Strong leadership and management skills to effectively lead the ride operations team
• Excellent communication skills to liaise with team members, other park departments, and communicate effectively with guests
• Strong problem-solving abilities to quickly address and resolve any issues that arise with rides or guest experiences
• Detail-oriented to ensure all safety standards are met and rides are operated according to guidelines
• Good physical stamina to work in an outdoor setting and be able to quickly respond to situations around the park
• Customer service skills to ensure guest satisfaction and handle any guest complaints or issues
• Ability to work under pressure and make quick decisions for the safety and enjoyment of the guests.

 

Ride Operations Manager Experience Requirements

A Ride Operations Manager typically requires a minimum of 3 to 5 years of experience in amusement park or related operations.

This experience can be gained through roles such as Ride Operator, Ride Supervisor, or Park Operations Assistant.

Entry-level positions such as Ride Operator or Park Attendant can provide the necessary understanding of ride safety protocols, guest services, and daily park operations.

These roles often require direct interaction with guests and can build strong customer service skills.

After gaining experience in initial roles, individuals may progress to supervisory or team-lead roles, such as Ride Supervisor.

These roles can provide experience in managing a team, coordinating ride maintenance, and ensuring the safety and satisfaction of guests.

Before assuming the role of a Ride Operations Manager, candidates may also benefit from experience in other areas of park operations.

This could include experience in retail management, food and beverage services, or event planning within the park.

Ride Operations Managers often need to have strong leadership skills, problem-solving abilities, and a deep understanding of safety protocols and procedures.

As such, candidates with more than 5 years of experience may be better positioned for this role, particularly if they have demonstrated experience in managing a team and overseeing the operation of multiple rides or attractions.

Some parks may also prefer candidates with a relevant degree in Hospitality Management, Business Administration or related fields.

However, many parks value hands-on experience, leadership skills, and a comprehensive understanding of park operations over formal education.

 

Ride Operations Manager Education and Training Requirements

Ride Operations Managers typically have a bachelor’s degree in business management, hospitality, or another related field.

Extensive experience in a similar role in an amusement park or related environment is highly desirable.

This role requires strong leadership and organizational skills, as well as a deep understanding of health and safety regulations.

Advanced courses in amusement park management or hospitality can be beneficial, although they are not always required.

These courses provide a deeper understanding of the operation of amusement parks, risk management, and customer service.

In some cases, a certification in amusement park safety and operations can be an added advantage.

These certification programs are usually offered by professional amusement park associations, and they cover topics like ride safety, maintenance, and operations.

On-the-job training is another crucial requirement for this role, as it provides hands-on experience with the daily operations of amusement park rides.

Finally, some larger amusement parks may require their Ride Operations Managers to have a master’s degree in business administration or a related field.

These advanced degrees demonstrate a higher level of leadership ability and strategic thinking.

 

Ride Operations Manager Salary Expectations

A Ride Operations Manager can expect to earn an average salary of $57,000 (USD) per year.

However, the actual earnings may vary based on factors such as years of experience, level of education, specific skills, and the location of the job.

 

Ride Operations Manager Job Description FAQs

What skills does a Ride Operations Manager need?

Ride Operations Managers need strong leadership and team management skills, as they will be responsible for a team of ride operators.

They must have excellent problem-solving skills to handle any ride malfunctions or operational issues.

They should also have strong communication and interpersonal skills to liaise with staff and interact with customers.

Knowledge of health and safety regulations is crucial, as is the ability to work well under pressure.

 

Do Ride Operations Managers need a degree?

While not always required, a degree in business management, hospitality, or a related field could be beneficial for a Ride Operations Manager role.

Most importantly, employers look for extensive experience in amusement park operations or a similar field.

Additionally, any certifications in safety management or operations management can be advantageous.

 

What should you look for in a Ride Operations Manager resume?

Look for a strong background in operations management, preferably in the amusement park or entertainment industry.

They should have experience in managing a team and ensuring safety regulations are followed.

Skills in conflict resolution, customer service, and problem-solving should also be mentioned.

Any certifications in safety or operations management could be a plus.

 

What qualities make a good Ride Operations Manager?

A good Ride Operations Manager is a strong leader with the ability to manage and motivate a team.

They are detail-oriented and prioritize safety in all operations.

They should also be customer-focused, ensuring that guests have an enjoyable experience while maintaining high safety standards.

Effective problem-solving skills and the ability to stay calm in stressful situations are also important qualities.

 

Is it difficult to hire a Ride Operations Manager?

Hiring a Ride Operations Manager can be challenging due to the specific skill set and experience required for the role.

It’s important to find someone with a proven track record in operations management, preferably within the amusement park or entertainment industry.

In addition, the ideal candidate will have strong leadership qualities and a deep understanding of safety regulations and standards.

 

Conclusion

So, there you go.

Today, we’ve delved into the unique world of being a Ride Operations Manager.

Surprise, surprise!

It’s not just about operating rides.

It’s about creating exhilarating experiences, one ride at a time.

With our comprehensive Ride Operations Manager job description template and real-life examples, you’re prepared to take the next step.

But why stop there?

Explore further with our job description generator. It’s your secret weapon for crafting precise job listings or refining your resume to perfection.

Remember:

Every ride operation is part of the larger amusement park experience.

Let’s create that excitement. Together.

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