Rollback Driver Job Description [Updated for 2025]

In today’s fast-paced world, the demand for rollback drivers is continuously on the rise.

As the wheels of commerce keep turning, the need for skilled individuals who can safely transport, recover, and move a variety of vehicles and equipment becomes increasingly vital.

But let’s break it down: What is really expected from a rollback driver?

Whether you are:

• A job seeker trying to understand the nuances of this role,
• A hiring manager looking to outline the perfect candidate,
• Or simply curious about the logistics of rollback driving,

You’re in the right place.

Today, we’re presenting a customizable rollback driver job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Rollback Driver Duties and Responsibilities

Rollback Drivers are responsible for operating a rollback truck or tow truck and assisting with vehicle recovery and transportation.

They also interact with customers, complete paperwork, and ensure the safe delivery of vehicles.

Their duties and responsibilities include:

• Respond to service calls for vehicle recovery and towing
• Drive a rollback truck or tow truck to the location of the broken-down vehicle
• Assess the vehicle condition and determine the appropriate method of recovery
• Load the vehicle onto the truck using the rollback system or towing equipment
• Ensure the vehicle is secured safely for transportation
• Transport the vehicle to the designated location, such as a repair shop or impound yard
• Interact with customers, law enforcement, and other road users in a professional manner
• Complete necessary paperwork related to the recovery and towing process
• Maintain the rollback truck or tow truck, including regular inspections and servicing
• Comply with all traffic laws and safety regulations

 

Rollback Driver Job Description Template

Job Brief

We are looking for a responsible and professional Rollback Driver to join our team.

The role involves providing efficient transportation, towing, and recovery services using rollback trucks.

Responsibilities include responding to service calls, transporting vehicles safely, and maintaining the vehicles in good working condition.

A strong understanding of driving rules, regulations and excellent navigational skills are essential for this role.

Ultimately, a top-class Rollback Driver ensures that all transportation duties are carried out promptly, safely, and professionally.

 

Responsibilities

• Respond to service calls promptly.
• Transport and recover vehicles safely.
• Maintain the rollback truck in good working condition.
• Perform pre and post-trip vehicle inspections.
• Adhere to driving rules and regulations at all times.
• Manage all required paperwork and documentation.
• Provide excellent customer service.
• Communicate effectively with dispatch and other team members.
• Follow safety procedures to prevent accidents and injuries.
• Ensure cleanliness and organization of the rollback truck.

 

Qualifications

• Proven experience as a Rollback Driver or similar role.
• Valid state driver’s license and a good driving record.
• Excellent navigational skills.
• Strong understanding of safety regulations and procedures.
• Ability to handle heavy equipment and machinery.
• Good physical condition and stamina.
• High school diploma or equivalent.
• Professional attitude and strong work ethic.
• Good communication and customer service skills.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• On-the-job training and career growth opportunities

 

Additional Information

• Job Title: Rollback Driver
• Work Environment: Outdoors, on the road. The job may require working in different weather conditions and during weekends or holidays.
• Reporting Structure: Reports to the Fleet Manager or Dispatcher.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $50,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Rollback Driver Do?

Rollback Drivers, also known as tow truck drivers, are specialists in the transportation industry primarily dealing with vehicles in need of towing or recovery.

Their main task involves operating rollback trucks or flatbed trucks to move vehicles that have been involved in accidents, broken down, or illegally parked.

They secure the vehicle on the truck bed using chains, straps, or a hydraulic lift, ensuring it is safely attached for transportation.

Rollback Drivers are also responsible for filling out paperwork associated with the towing service, such as recording the condition of the vehicle, the location, and the drop-off point.

They may also be required to collect payment from customers or handle customer queries.

In certain cases, they might also provide minor roadside assistance such as tire changes, jump-starts, or fuel delivery.

Rollback Drivers have to follow traffic laws and safety procedures during the transportation process.

They also need to maintain their trucks, ensuring they are in good working condition at all times.

Interaction with vehicle owners, law enforcement, or insurance companies is a typical part of their job.

They are expected to deliver professional customer service, even in stressful or challenging situations.

 

Rollback Driver Qualifications and Skills

Rollback drivers should possess a variety of skills and qualifications to effectively conduct their job duties, including:

• Having a clean driving record and proficiency in maneuvering and operating towing vehicles for the safe transportation of vehicles.
• Having the physical strength and stamina to attach and detach heavy vehicles to and from the towing truck.
• Possessing excellent navigational skills for efficient route planning and timely delivery of vehicles.
• Having strong communication skills to effectively interact with customers, dispatchers and emergency services personnel.
• Showing a high level of attention to detail to ensure the safety of the towed vehicles and adherence to traffic laws and regulations.
• Customer service skills to deal with clients professionally, handle their queries and concerns, and provide updates on vehicle status.
• Having problem-solving skills to troubleshoot any unexpected issues or obstacles that may arise during the towing and delivery process.
• Must have the necessary licenses or certifications required for towing vehicles in the respective state or region.

 

Rollback Driver Experience Requirements

Rollback drivers are typically required to possess a high school diploma or its equivalent.

Prior experience in driving heavy vehicles, specifically rollback trucks, is beneficial.

Entry-level candidates may have 1 to 2 years of experience, often gained through part-time roles, internships, or on-the-job training in related fields like general trucking or towing services.

These professionals may also gain experience in roles such as Delivery Driver or Tow Truck Operator.

Candidates with more than 3 years of experience often have extensive knowledge of road safety, truck maintenance, and customer service, obtained from their tenure in driving or related roles.

Those with more than 5 years of experience may also have experience in leading a team, scheduling deliveries, managing routes and handling paperwork related to the transport sector.

This makes them suitable for roles that demand more responsibility, such as Fleet Manager or Transport Supervisor.

Most importantly, all rollback drivers must possess a valid commercial driver’s license (CDL), and some employers may require additional endorsements or certifications.

Continued education and experience on the job are key to progressing in this field.

 

Rollback Driver Education and Training Requirements

Rollback drivers typically need to possess a high school diploma or equivalent education.

They must also have a clean driving record and a valid commercial driver’s license (CDL).

Training programs for rollback drivers often focus on driver safety, understanding DOT regulations, and learning how to operate the rollback truck equipment safely and efficiently.

Most states require rollback drivers to pass a physical exam and obtain a Department of Transportation (DOT) Medical Card, which certifies that they are physically fit to operate commercial vehicles.

On-the-job training is also common in this role.

This may include learning specific routes, the process of loading and unloading vehicles, the use of the rollback’s hydraulic lift, and proper procedures for securing and transporting vehicles.

Advanced certifications related to the towing and recovery industry, like the Certified Towing and Recovery Professional (CTRP) certification, are not mandatory but can enhance a driver’s skills and increase their job prospects.

Additionally, rollback drivers need to have strong communication skills, problem-solving abilities, and a good knowledge of traffic laws and regulations.

 

Rollback Driver Salary Expectations

A Rollback Driver can expect to earn an average salary of $43,358 (USD) per year.

However, this figure can fluctuate based on factors such as the driver’s level of experience, the location in which they are employed, and the specific company for which they work.

 

Rollback Driver Job Description FAQs

What skills does a Rollback Driver need?

Rollback Drivers must have excellent driving skills and a clean driving record.

They must also be knowledgeable about the rules and regulations of the road.

Mechanical knowledge is beneficial, as they may need to operate the rollback truck’s hydraulic system and carry out basic vehicle checks.

Good customer service and communication skills are also important, as they often interact with clients on the job.

 

Do Rollback Drivers need specific qualifications?

Rollback Drivers typically need to have a valid Commercial Driver’s License (CDL) in their state of employment.

Some companies may also require candidates to have a certain amount of driving experience.

Previous experience in a related field, such as trucking or towing, can also be beneficial.

 

What should you look for in a Rollback Driver resume?

On a Rollback Driver’s resume, look for a valid CDL and a clean driving record.

Experience in a similar role or with operating heavy machinery can be a plus.

Good customer service skills and mechanical knowledge should also be highlighted on their resume.

 

What qualities make a good Rollback Driver?

A good Rollback Driver is reliable and punctual, as they often work on tight schedules.

They are also detail-oriented, which is important when operating heavy machinery and following safety procedures.

Good Rollback Drivers also have excellent customer service skills and can handle stressful situations calmly and professionally.

 

Is hiring a Rollback Driver difficult?

Hiring a Rollback Driver can be challenging due to the specific qualifications and skills required for the role.

It’s important to have a stringent recruitment process to ensure the candidate has a valid CDL, a clean driving record, and the necessary skills to operate a rollback truck.

Offering competitive salaries and benefits can attract qualified candidates.

 

Conclusion

And that’s a wrap.

Today, we’ve navigated the ins and outs of being a rollback driver.

Surprise, surprise?

It’s not just about driving vehicles.

It’s about ensuring safety and efficiency, one trip at a time.

Armed with our comprehensive rollback driver job description template and real-life scenarios, you’re ready to hit the road.

But why pump the brakes now?

Further your journey with our job description generator. It’s your roadmap to precision-crafted job listings or fine-tuning your resume to excellence.

Remember:

Every trip you make is part of a bigger journey.

Let’s hit that road. Together.

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