RPA Support Analyst Job Description [Updated for 2025]

In today’s automated world, the spotlight on RPA Support Analysts has never been more focused.

As technology advances, the demand for skilled individuals who can maintain, troubleshoot, and manage the complex structures of Robotic Process Automation (RPA) becomes paramount.

But let’s delve deeper: What is really expected from an RPA Support Analyst?

Whether you are:

• An applicant seeking to understand the core responsibilities of this role,
• A hiring manager outlining the ideal candidate profile,
• Or simply fascinated by the intricate world of RPA support,

You’ve come to the right place.

Today, we present a customizable RPA Support Analyst job description template, crafted for effortless posting on job boards or career websites.

Let’s dive in.

RPA Support Analyst Duties and Responsibilities

RPA (Robotic Process Automation) Support Analysts play a crucial role in maintaining, troubleshooting, and optimizing RPA processes and bots within a business.

They ensure the smooth operation of the RPA system and provide technical support to users.

The duties and responsibilities of an RPA Support Analyst include:

• Monitor and maintain RPA bots and the RPA platform to ensure smooth operation
• Identify and diagnose RPA performance issues, failures, and other technical issues
• Investigate and resolve technical and application issues reported by users
• Collaborate with the RPA development team to implement fixes and enhancements
• Work closely with business users to understand their needs and provide appropriate RPA solutions
• Train end-users on RPA functionality and use cases
• Document RPA processes, solutions, and changes for future reference and troubleshooting
• Perform regular audits of RPA bots to ensure they are performing as expected
• Stay updated on latest RPA technologies and best practices

 

RPA Support Analyst Job Description Template

Job Brief

We are looking to hire a dedicated RPA Support Analyst to join our team.

The RPA Support Analyst will be responsible for the maintenance, support, and enhancements of our Robotic Process Automation (RPA) platform.

The ideal candidate should be a problem solver with a strong technical background in RPA tools, programming languages and databases.

 

Responsibilities

• Provide support and maintenance to existing RPA solutions.
• Assess and troubleshoot RPA-related issues, identifying root causes and corrective actions.
• Assist with the development and implementation of new RPA solutions.
• Ensure the stability, robustness, and resilience of the RPA production environment.
• Collaborate with the RPA team and stakeholders to understand and implement system requirements and address any related issues.
• Create and maintain technical documentation related to project design and implementation.
• Stay up-to-date with the latest RPA technologies and best practices.

 

Qualifications

• Proven experience as an RPA Analyst or similar role.
• Experience with RPA tools like UiPath, Automation Anywhere, Blue Prism, or similar.
• Knowledge of programming languages such as C#, Python, or Java.
• Familiarity with database technology such as SQL.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to troubleshoot and resolve technical issues.
• BS degree in Computer Science, Information Systems or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: RPA Support Analyst
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the RPA Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $90,000 minimum to $130,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an RPA Support Analyst Do?

RPA Support Analysts, also known as Robotic Process Automation Support Analysts, work in IT departments for various industries or as members of specialized IT firms.

They may also work as independent consultants.

They play a crucial role in the development and execution of RPA strategies, which involve the use of software robots or bots to automate routine business processes.

They work closely with business analysts, developers, and other IT professionals to ensure the smooth and efficient operation of these systems.

RPA Support Analysts are responsible for troubleshooting and resolving any issues that arise with the RPA systems.

They may also be required to perform maintenance and updates on the systems to ensure they continue to meet business needs and objectives.

They monitor and analyze the performance of the RPA systems, regularly reporting on their effectiveness and any identified areas for improvement.

This could involve comparing the performance of the RPA system to its original objectives to measure its success and identify any necessary changes.

RPA Support Analysts are also often involved in training other staff members on how to use and interact with the RPA systems, ensuring everyone can use them effectively.

In some cases, they may also be responsible for designing and implementing new RPA solutions, which involves identifying business processes that could benefit from automation and developing a bot to carry out those tasks.

 

RPA Support Analyst Qualifications and Skills

RPA (Robotic Process Automation) Support Analysts require a blend of technical abilities, analytical thinking, and interpersonal skills to perform their duties effectively.

These include:

• Strong understanding of RPA technologies and tools, with the ability to implement and maintain RPA solutions effectively.
• Good problem-solving skills to troubleshoot and resolve issues with RPA processes and applications.
• Excellent analytical skills for examining and interpreting data, and identifying areas for improvement in business processes.
• Strong communication skills for liaising with various stakeholders, explaining technical issues to non-technical users, and providing clear documentation.
• Experience in project management and the ability to coordinate with different teams to implement RPA initiatives.
• Knowledge of programming languages such as .NET, C#, or Python can be beneficial for customizing RPA tools and automating complex tasks.
• Attention to detail to ensure the accuracy and reliability of automated processes.
• Customer service skills for handling inquiries, providing support, and ensuring user satisfaction.

 

RPA Support Analyst Experience Requirements

RPA Support Analysts are typically expected to have a minimum of 2 to 3 years of relevant experience in IT support, RPA technology or related fields.

This experience could be gained through roles such as IT Support Analyst, Business Analyst, or System Analyst.

Candidates who possess experience in a specific RPA tool like UiPath, Blue Prism, or Automation Anywhere are especially in demand.

They should have hands-on experience with troubleshooting, maintaining, and optimizing RPA tools and processes.

Those with more than 3 years of experience are often expected to have a deep understanding of business process management and have practical experience in design, development, and deployment of RPA bots.

They should also be familiar with the full RPA lifecycle, from requirement gathering to post-implementation support.

RPA Support Analysts with over 5 years of experience may have team leadership or project management experience, indicating their ability to lead RPA projects and support teams.

They could also have experience in providing strategic direction for RPA activities and the skills to mentor junior analysts.

Additional beneficial experience could include familiarity with coding languages such as C#, .NET or Python, experience with SQL databases, and understanding of AI and machine learning concepts.

 

RPA Support Analyst Education and Training Requirements

RPA Support Analysts usually hold a bachelor’s degree in Computer Science, Software Engineering, or a related field.

In addition, they require a solid understanding of Robotic Process Automation (RPA) tools and software such as UiPath, Automation Anywhere, Blue Prism and others.

To become proficient, RPA Support Analysts must have hands-on training and experience with the RPA tools and platforms that are commonly used in the industry.

Given the evolving nature of RPA, it’s crucial for these professionals to stay updated with the latest trends and advancements in the field.

Therefore, pursuing additional certifications related to RPA technology could be beneficial.

Some of these could be Advanced Certification in RPA from vendors such as UiPath or Automation Anywhere.

Moreover, some positions may require knowledge in programming languages such as Python or .NET, and familiarity with system troubleshooting and issue resolution.

Understanding of business processes, as well as strong problem-solving and analytical skills, are also essential for this role.

While a master’s degree is not typically required for an RPA Support Analyst role, it could enhance career prospects and opportunities for advancement, especially in specialized or senior roles.

Continuous learning and development are crucial in this field, given the rapid evolution and adoption of RPA across industries.

 

RPA Support Analyst Salary Expectations

An RPA Support Analyst can expect to earn an average salary of $73,650 (USD) per year.

This salary can fluctuate based on factors such as experience, specialization in particular RPA tools, geographical location, and the size and type of the employing company.

 

RPA Support Analyst Job Description FAQs

What skills does an RPA Support Analyst need?

An RPA Support Analyst must have strong technical skills, including a robust understanding of RPA technologies and tools.

They should possess problem-solving skills to identify and resolve issues that may arise in robotic process automation.

Experience with programming languages, such as .NET, C# or Python, and knowledge of SQL and relational databases are often required.

Moreover, they should have excellent communication skills to work effectively with different stakeholders and explain complex technical concepts in layman’s terms.

 

Do RPA Support Analysts need a degree?

Most RPA Support Analyst positions require a bachelor’s degree in Computer Science, Information Technology, or a related field.

Some organizations might consider candidates with significant work experience in lieu of a degree.

Additionally, certifications in specific RPA technologies can prove beneficial.

 

What should you look for in an RPA Support Analyst’s resume?

When reviewing a resume for an RPA Support Analyst position, look for experience in RPA tools and technologies, such as UiPath, Blue Prism, or Automation Anywhere.

Also look for knowledge of programming languages, SQL, and database management.

Don’t overlook soft skills like problem-solving abilities, excellent communication skills, and experience working in a team.

If they have any certifications related to RPA, that would be a bonus.

 

What qualities make a good RPA Support Analyst?

A good RPA Support Analyst is methodical and detail-oriented to ensure the accuracy and efficiency of automated processes.

They should be able to work well under pressure and solve problems quickly.

Strong communication skills are important for collaborating with different teams and explaining technical concepts.

Additionally, a good RPA Support Analyst should be able to keep up with the latest advancements in RPA technologies and incorporate them into their work.

 

What are the daily duties of an RPA Support Analyst?

RPA Support Analysts typically start their day by checking on the performance of the automated processes and addressing any issues that might have occurred overnight.

They spend a significant portion of their day troubleshooting and resolving issues that arise from the RPA tools.

They also work closely with the development teams to implement new automated processes or update existing ones.

Regular meetings with different stakeholders to discuss updates, issues, or improvements are also part of their routine.

 

Conclusion

And there you have it.

Today, we’ve demystified what it truly means to be an RPA Support Analyst.

Surprise, surprise!

It’s not just about automating processes.

It’s about shaping the future of business operations, one automated task at a time.

With our trusted RPA Support Analyst job description template and authentic examples, you’re perfectly poised to make a move.

But why limit yourself?

Delve deeper with our job description generator. It’s your ultimate guide to creating meticulously tailored job listings or refining your resume to perfection.

Remember:

Every automated task is part of a larger operation.

Let’s shape that future. Together.

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