RPA Support Engineer Job Description [Updated for 2025]

rpa support engineer job description

In the era of automation, the role of RPA Support Engineers has become increasingly crucial.

As technology advances, the demand for skilled individuals who can construct, streamline, and protect our automated processes continues to grow.

But let’s delve deeper: What’s really expected from an RPA Support Engineer?

Whether you are:

  • A job seeker looking to understand the core of this role,
  • A hiring manager outlining the perfect candidate,
  • Or simply fascinated by the intricacies of robotic process automation,

You’ve come to the right place.

Today, we present a customizable RPA Support Engineer job description template, created for effortless publishing on job boards or career websites.

Let’s dive in.

RPA Support Engineer Duties and Responsibilities

RPA (Robotic Process Automation) Support Engineers utilize their technical expertise and RPA knowledge to design, implement, and maintain RPA software and solutions.

They assist in ensuring the smooth execution of automated processes and are crucial in troubleshooting and fixing any issues that arise.

Their duties and responsibilities include:

  • Analyzing and understanding business processes to identify potential areas for automation
  • Designing, configuring, testing, and implementing RPA software and tools
  • Identifying and debugging errors in RPA processes and providing timely solutions
  • Monitoring and managing RPA tools, infrastructure, and bots to ensure optimal operation
  • Providing technical support to end-users and stakeholders, ensuring effective usage of the RPA tools
  • Documenting RPA processes, workflows, and procedures for future reference and continual improvement
  • Working closely with the development team to integrate RPA solutions with existing systems
  • Constantly updating knowledge of RPA technology trends to drive process automation and efficiency
  • Maintaining a high level of confidentiality and security when dealing with sensitive company data
  • Training and guiding employees on the effective use of RPA tools and software

 

RPA Support Engineer Job Description Template

Job Brief

We are seeking a skilled RPA (Robotic Process Automation) Support Engineer to help manage, maintain, and improve our rapidly growing RPA infrastructure.

The RPA Support Engineer is responsible for diagnosing and solving system problems, optimizing processes, and ensuring the smooth operation of RPA technologies.

This includes tasks such as troubleshooting technical issues, improving system functionality, and performing updates and maintenance.

Successful candidates should have an in-depth knowledge of RPA technologies, excellent troubleshooting skills, and a strong understanding of system maintenance and optimization.

 

Responsibilities

  • Provide ongoing maintenance, support and enhancements to existing RPA systems and platform
  • Respond to system incidents and resolve them in a timely manner
  • Perform system upgrades and patches as required
  • Collaborate with the RPA team to develop and implement new automation processes
  • Monitor system performance and carry out optimization tasks
  • Document technical issues and solutions for future reference
  • Train users on how to use RPA technologies
  • Ensure compliance with operational policies and regulations

 

Qualifications

  • Proven work experience as a support engineer, systems administrator, or similar role
  • Experience with RPA technologies such as UiPath, Blue Prism, or Automation Anywhere
  • Strong troubleshooting and problem-solving skills
  • Knowledge of system security and data backup/recovery
  • Ability to create scripts in Python, Perl, or other language
  • Familiarity with various operating systems and platforms
  • BS degree in Information Technology, Computer Science or relevant field
  • Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus

 

Benefits

  • 401(k) with company match
  • Comprehensive health, dental, and vision insurance
  • Paid vacation, sick days, and holidays
  • Employee discount programs
  • Opportunities for professional development and career advancement
  • Work-life balance with flexible work options

 

Additional Information

  • Job Title: RPA Support Engineer
  • Work Environment: This role is primarily office-based but remote work options may be available. Minimal travel may be required.
  • Reporting Structure: Reports to the IT Manager or RPA Team Lead.
  • Salary: Compensation is competitive and commensurate with experience and qualifications.
  • Pay Range: $80,000 – $120,000 annual
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: To apply, please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an RPA Support Engineer Do?

RPA Support Engineers, or Robotic Process Automation Support Engineers, are a vital part of businesses striving to automate repetitive tasks and processes.

These professionals are typically employed by IT firms, corporations across various sectors, or work as independent contractors.

Their primary responsibility is to provide technical assistance and maintenance for RPA systems, ensuring the smooth operation and efficiency of automated processes.

They work closely with other IT and software professionals to develop, implement, and maintain automated systems that meet the company’s requirements.

RPA Support Engineers troubleshoot any issues or glitches that may occur with the automated processes.

They identify the problem, diagnose its cause, and implement the necessary fixes.

They also update and refine existing RPA systems to enhance their performance or to adapt to changes in the workflow or business process.

In addition to resolving technical issues, RPA Support Engineers also train and guide other staff members on how to use the RPA system effectively, further enhancing its value and efficiency for the organization.

Constant monitoring and performance analysis of the RPA systems is another critical part of their job, as it helps in ensuring the systems’ reliability and identifying areas for improvement.

An RPA Support Engineer is critical in creating a seamless interface between technology and business processes, ultimately leading to increased productivity and operational efficiency.

 

RPA Support Engineer Qualifications and Skills

RPA Support Engineers leverage their technical skills, problem-solving abilities, and industry knowledge to support and maintain robotic process automation (RPA) systems.

The required qualifications and skills include:

  • Technical expertise in RPA tools and software, such as UiPath, Blue Prism, or Automation Anywhere, to support, troubleshoot, and enhance automation processes.
  • Strong analytical skills to identify, diagnose, and resolve technical issues quickly and efficiently.
  • Excellent communication skills to clearly explain technical concepts to non-technical stakeholders, as well as to collaborate with other engineers and professionals.
  • Knowledge of programming languages such as C#, Python, or Java, to understand and modify automation scripts as needed.
  • Understanding of business processes to align the RPA solutions with business objectives and enhance operational efficiency.
  • Problem-solving abilities to address any challenges that may arise during the implementation or maintenance of RPA systems.
  • Attention to detail and strong organizational skills to manage multiple tasks and projects simultaneously while ensuring accuracy and meeting deadlines.
  • Continuous learning mindset to stay updated with the latest RPA technologies and industry trends.

 

RPA Support Engineer Experience Requirements

For entry-level RPA Support Engineer roles, candidates may need 1 to 2 years of experience in IT support, automation testing, or a related field.

This experience can often be gained through internships, part-time roles, or even through academic projects where candidates have had the opportunity to work on Robotic Process Automation tools.

Candidates with more than 2 years of experience typically possess a solid understanding of RPA tools such as UiPath, Blue Prism, or Automation Anywhere.

They may have experience in supporting and maintaining RPA deployments in a production environment.

Those with more than 5 years of experience usually have substantial knowledge in troubleshooting RPA tools, implementing RPA solutions, and leading a small team of junior RPA support engineers.

They may also have experience in project management and coordination.

Some roles may also require additional experience in specific industries or business processes.

For example, an RPA Support Engineer role in a financial firm may require experience in banking-related automation projects.

Continuous learning and staying updated with the latest RPA technologies and trends is a crucial part of the job, and hence any additional certifications or training in RPA tools is highly beneficial.

 

RPA Support Engineer Education and Training Requirements

RPA Support Engineers typically have a bachelor’s degree in computer science, information technology, engineering or a related field.

They also need a strong background in programming and should be familiar with languages such as Python, Java, C# and others.

In addition, a deep understanding of Robotic Process Automation (RPA) tools and software like UiPath, Blue Prism, and Automation Anywhere is a must.

Some positions may require RPA Support Engineers with a master’s degree in a specialized IT or engineering discipline or significant experience in RPA roles.

RPA Support Engineers can also benefit from professional certifications such as Certified Advanced RPA Professional or RPA Developer Advanced Certification, offered by various RPA software providers.

These certifications validate the individual’s skills and knowledge in designing, developing, and managing a robust RPA infrastructure.

Additional soft skills required include problem-solving, attention to detail, and the ability to work as part of a team.

Continual learning and staying updated with the latest trends and advancements in RPA technology is crucial for growth and success in this role.

 

RPA Support Engineer Salary Expectations

The average salary for an RPA Support Engineer is approximately $82,500 (USD) per year.

Actual income may vary depending on factors such as experience, the complexity of tasks handled, geographical location, and the company of employment.

 

RPA Support Engineer Job Description FAQs

What skills does an RPA Support Engineer need?

RPA Support Engineers should possess strong problem-solving skills and a keen eye for detail to identify, diagnose, and rectify any issues that arise.

They should be proficient in RPA technologies, programming languages, and have a solid understanding of business processes.

Excellent communication skills are also necessary to clearly explain technical issues to non-technical staff.

 

Do RPA Support Engineers need a degree?

While a degree is not always required, many employers prefer RPA Support Engineers to have a bachelor’s degree in computer science or a related field.

Additionally, certifications in RPA technologies like UiPath, Blue Prism, or Automation Anywhere are often highly desirable.

 

What should you look for in an RPA Support Engineer’s resume?

You should look for a strong technical background, specifically in RPA technologies and programming.

Experience with software development, database management, and system troubleshooting can also be valuable.

Certifications in RPA technologies are a plus.

Lastly, check for evidence of good problem-solving and communication skills.

 

What qualities make a good RPA Support Engineer?

A good RPA Support Engineer is analytical, has strong problem-solving abilities, and a deep understanding of RPA technologies.

They should be patient, as they may need to guide non-technical staff through complex technical issues.

Good RPA Support Engineers also need to be proactive in learning new technological updates and trends to effectively support the RPA environment.

 

Is it difficult to hire RPA Support Engineers?

Hiring RPA Support Engineers can be challenging due to the high demand for these skills and the relatively small pool of experienced candidates.

It is crucial to offer competitive compensation, continuous learning opportunities, and a stimulating work environment to attract and retain these professionals.

 

Conclusion

And there we have it.

Today, we’ve revealed the real essence of a Robotic Process Automation (RPA) Support Engineer.

Surprised?

It’s not just about managing bots.

It’s about sculpting the future of automation, one bot at a time.

Armed with our tailor-made RPA Support Engineer job description template and real-world examples, you’re ready to take the plunge.

But why pause here?

Explore further with our job description generator. It’s your secret weapon for crafting laser-focused job listings or polishing your resume to perfection.

Remember:

Every bot managed is a step towards a more automated future.

Let’s shape that future. Together.

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