Sales Support Specialist Job Description [Updated for 2025]

In the dynamic world of sales, the role of a Sales Support Specialist is increasingly critical.

As business trends evolve, the demand for proficient individuals who can bolster, streamline, and fortify our sales infrastructure grows.

But what does it really entail to be a Sales Support Specialist?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the nuances of sales support,

You’re at the right place.

Today, we present a customizable Sales Support Specialist job description template, crafted for straightforward posting on job boards or career sites.

Let’s dive right into it.

Sales Support Specialist Duties and Responsibilities

Sales Support Specialists play a pivotal role in supporting the sales team by providing important administrative and customer service related tasks.

They are responsible for ensuring that the sales process runs smoothly and effectively.

Sales Support Specialists often have the following duties and responsibilities:

• Coordinate and assist with sales related activities and provide administrative support to the sales team
• Manage customer databases and update them regularly
• Process sales orders and invoices, and follow up on payments
• Communicate directly with customers, respond to inquiries and resolve any issues that arise
• Coordinate with the logistics team to ensure timely delivery of products or services
• Assist in the preparation and distribution of sales materials and presentations
• Provide input into the development of sales strategies and targets
• Analyze sales data and reports, and identify sales patterns and trends
• Maintain a thorough understanding of the company’s products or services
• Assist in the planning and organizing of sales events and campaigns

 

Sales Support Specialist Job Description Template

Job Brief

We are seeking a detail-oriented and driven Sales Support Specialist to provide necessary assistance to our sales team.

The Sales Support Specialist’s responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts.

Our ideal candidate is familiar with sales support practices and has excellent communication skills.

In addition, they should be able to interpret sales metrics and be goal-oriented.

Ultimately, the role of the Sales Support Specialist is to ensure that our sales team is able to function effectively and meet the company’s sales objectives.

 

Responsibilities

• Coordinate with sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies

 

Qualifications

• Proven work experience as a Sales support specialist or Sales support associate
• Hands on experience with CRM systems and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication and organizational skills
• Analytical and multitasking skills
• BS degree in Marketing or associates degree in relevant field a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Sales Support Specialist
• Work Environment: Office setting with some flexibility for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the Sales Manager or Director of Sales.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $65,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Sales Support Specialist Do?

Sales Support Specialists play an integral role in a company’s sales department.

Their primary responsibility is to provide ongoing support to the sales team.

They handle critical administrative tasks such as tracking sales progress, reporting to sales leadership, and coordinating sales team meetings.

They also manage sales documentation, presentations, and proposal materials, ensuring all resources are up-to-date and readily available.

Furthermore, Sales Support Specialists interact directly with clients, responding to inquiries, processing orders, and resolving any issues or complaints.

They may also be involved in conducting market research to gather information about potential leads or to understand client needs better.

They often act as a point of contact between the sales team and other departments, ensuring effective communication and smooth operations.

By assisting in the sales process, the Sales Support Specialist helps the sales team focus on selling, thereby contributing significantly to the company’s revenue goals.

 

Sales Support Specialist Qualifications and Skills

A proficient Sales Support Specialist should have the skills and qualifications that align with your job description, such as:

• Strong understanding of sales principles, methods, practices, and techniques to support the sales team effectively.
• Excellent analytical skills to interpret sales performance and market trend information, helping the sales team to develop targeted strategies.
• Superior interpersonal skills to form strong relationships with the sales team, fostering cooperation and collaboration.
• Outstanding organizational skills to manage multiple tasks simultaneously, such as processing sales orders, scheduling deliveries, and managing customer complaints.
• Effective communication skills to liaise between the sales team and other departments, ensuring smooth operations and resolving any issues that may arise.
• Problem-solving skills to handle any challenges in the sales process, whether related to customer satisfaction, product delivery, or interdepartmental communication.
• Proficiency with relevant sales and customer relationship management (CRM) software to streamline sales processes and improve team efficiency.
• Customer service skills to handle customer inquiries, complaints, and provide information on products and services.

 

Sales Support Specialist Experience Requirements

Entry-level Sales Support Specialists often have 1 to 2 years of experience, typically gained through internships, part-time roles or in entry-level sales or customer service positions.

Practical experience in areas such as lead generation, customer outreach, and CRM software usage can be beneficial.

Candidates with 2 to 3 years of experience in a sales support role have usually developed their skills in areas such as sales operations, process management, and customer relationship management.

They may also have experience with sales analytics and reporting.

Those with over 5 years of experience in sales support often have a comprehensive understanding of sales processes, strategies, and tools.

They might have gained leadership experience, coordinating or training junior staff members, and could be ready for a managerial position in sales operations or support.

They may also have experience in project management, advanced sales analytics, and strategic sales planning.

Professionals at this level often have a proven track record of supporting successful sales teams and contributing to revenue growth.

They are expected to be proficient in various sales and CRM software, and to have the ability to create and implement sales support strategies.

 

Sales Support Specialist Education and Training Requirements

Sales Support Specialists typically require a high school diploma or equivalent.

However, many employers prefer candidates with a bachelor’s degree in business administration, sales, marketing, or a related field.

These individuals should have strong customer service skills, as well as solid communication abilities, both written and verbal.

Familiarity with sales principles and practices is also a crucial part of this role.

Many Sales Support Specialists may start in entry-level sales roles, gaining essential knowledge about the product or service, as well as the overall sales process.

This practical experience can be highly beneficial when combined with formal education.

In some industries, such as technology or pharmaceuticals, Sales Support Specialists may need to have more specialized knowledge.

In these cases, additional coursework or certification in the specific field can be beneficial.

While not always required, obtaining a certification in sales or a related field, such as the Certified Professional Sales Person (CPSP) certification, can demonstrate a candidate’s commitment to the profession and enhance their skills and knowledge.

Continuing education and professional development are also crucial for staying up-to-date with sales techniques, trends, and tools, which can greatly benefit a Sales Support Specialist.

 

Sales Support Specialist Salary Expectations

A Sales Support Specialist makes an average of $49,579 (USD) per year.

However, the actual salary can vary based on factors such as the level of experience, education, and the geographical location of the job.

 

Sales Support Specialist Job Description FAQs

What skills does a Sales Support Specialist need?

A Sales Support Specialist needs to have excellent communication and interpersonal skills to effectively liaise between the sales team and the customer.

They also need to be highly organized, detail-oriented, and have strong problem-solving skills to handle any issues that may arise.

Knowledge of customer service principles, familiarity with sales principles and experience in sales or customer service roles can be beneficial.

 

Do Sales Support Specialists need a degree?

While some companies may prefer candidates with a bachelor’s degree in business, marketing, or a related field, many businesses also consider candidates with a high school diploma or GED, coupled with relevant work experience.

It’s more about the skills and experiences that the candidate brings to the role rather than their formal education.

 

What should you look for in a Sales Support Specialist resume?

When reviewing a Sales Support Specialist’s resume, look for experience in customer service or sales roles.

Skills such as communication, problem-solving, and organization should also be evident.

You should also pay attention to any experience with CRM systems, sales software, and data analysis as these can indicate a candidate’s ability to handle the technical aspects of the role.

 

What qualities make a good Sales Support Specialist?

A good Sales Support Specialist is proactive, customer-focused, and able to handle pressure well.

They should have a keen eye for detail and be able to multitask effectively.

Excellent interpersonal and communication skills are vital, as they will often be liaising between various parties.

It’s also beneficial if they are good at problem-solving and able to think on their feet.

 

Is it difficult to hire a Sales Support Specialist?

The difficulty in hiring a Sales Support Specialist can vary depending on the job market and the specific requirements of the role.

However, as the role does not typically require advanced degrees, finding candidates with the necessary skills and experience is usually achievable.

The challenge lies in finding a candidate who fits well with your company culture and has a genuine passion for sales and customer service.

 

Conclusion

And there you have it.

Today, we’ve uncovered the true essence of being a Sales Support Specialist.

And guess what?

It’s not just about making sales.

It’s about driving business growth, one successful sale at a time.

With our comprehensive Sales Support Specialist job description template and real-world examples, you’re all set to make a move.

But why stop there?

Delve deeper with our job description generator. It’s your essential tool for creating precise job listings or perfecting your resume to stand out.

Remember:

Every successful sale is a part of the bigger picture.

Let’s drive that growth. Together.

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