Salesforce Platform Manager Job Description [Updated for 2025]

In the rapidly evolving world of technology, the role of Salesforce Platform Manager is increasingly significant.

As technology continues to evolve, the demand for proficient individuals who can enhance, safeguard, and manage our Salesforce platforms continues to grow.

So, what exactly is expected from a Salesforce Platform Manager?

Regardless of whether you are:

A job aspirant trying to comprehend the core of this role,
A recruiter crafting the profile of the perfect candidate,
Or simply fascinated by the complexities of Salesforce platform management,

You’ve come to the correct place.

Today, we present a customizable Salesforce Platform Manager job description template, specially designed for effortless posting on job boards or career portals.

Let’s dive right in.

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Salesforce Platform Manager Duties and Responsibilities

Salesforce Platform Managers are responsible for managing and maintaining the company’s Salesforce platform.

They are also responsible for performing system upgrades and ensuring that all components of the platform are functioning as expected.

The duties and responsibilities of a Salesforce Platform Manager include:

Developing and implementing Salesforce platform strategies and initiatives
Working closely with various teams to understand their needs and translate them into Salesforce solutions
Maintaining the Salesforce system, implementing necessary updates and fixes
Overseeing the work of Salesforce developers and administrators
Conducting regular system audits to ensure optimal functioning
Creating and maintaining documentation of Salesforce processes, systems, and procedures
Providing training and support to users of the Salesforce platform
Monitoring data quality, security, and integrity in Salesforce
Identifying opportunities to improve platform efficiency and usability
Staying up-to-date with the latest Salesforce features, best practices, and trends

Salesforce Platform Manager Job Description Template

Job Brief

We are seeking a motivated and experienced Salesforce Platform Manager to oversee the operation, maintenance and expansion of our Salesforce platform.

In this role, you will be tasked with managing a team of Salesforce professionals, driving adoption and change management, and ensuring that our platform is optimized to support our business objectives.

Our ideal candidate will have a strong understanding of the Salesforce platform, with experience in project management, data management, and user training.

Ultimately, the Salesforce Platform Manager will be responsible for ensuring the stability, integrity, and efficient operation of our Salesforce systems that support core organizational functions.

Responsibilities

Manage daily support and maintenance of Salesforce platform and associated applications
Plan and execute Salesforce platform enhancements and upgrades
Lead Salesforce change management processes and maintain user roles and security
Provide leadership and guidance to the Salesforce team
Oversee the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the enterprise
Collaborate with stakeholders to define business and systems requirements for new technology implementations
Ensure system compliance with company policies, procedures and protocols
Prepare and deliver reports, recommendations, or alternatives for improving processes in Salesforce systems across the organization

Qualifications

Proven experience as a Salesforce Platform Manager or similar role
In-depth knowledge of Salesforce platform and its capabilities
Experience managing a Salesforce team and driving user adoption
Strong project management and leadership skills
Excellent problem-solving and communication skills
Certification as a Salesforce Administrator, Developer, or Consultant is preferred
BSc degree in Computer Science, Engineering or relevant field

Benefits

401(k)
Health insurance
Dental insurance
Retirement plan
Paid time off
Professional development opportunities

Additional Information

Job Title: Salesforce Platform Manager
Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
Reporting Structure: Reports to the Director of Information Systems.
Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
Pay Range: $115,000 minimum to $160,000 maximum
Location: [City, State] (specify the location or indicate if remote)
Employment Type: Full-time
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Salesforce Platform Manager Do?

Salesforce Platform Managers are often employed by large corporations, IT firms, or may work as independent consultants.

They play a crucial role in managing and customizing the Salesforce platform to meet the specific needs of the business.

Their main responsibilities include developing Salesforce strategies, creating and maintaining custom objects, fields, formulas, validation rules, custom workflows, and approval processes within Salesforce.

They also ensure that the system is configured correctly and is up to date.

Salesforce Platform Managers work closely with other team members such as Business Analysts and Salesforce Developers to implement effective solutions and optimize the usage of the platform.

They also liaise with stakeholders to understand their requirements and translate them into Salesforce design and functionality.

Additionally, they provide ongoing support and training to users, ensuring they are able to effectively utilize the platform.

They troubleshoot any issues that arise and take corrective actions as necessary.

They often also oversee data integrity by managing data imports, exports and deduplication efforts.

They are also involved in creating and maintaining comprehensive documentation of processes, system configurations and procedures related to Salesforce.

Security is another important aspect of their role.

They manage user roles, security, profiles, workflow rules, etc., to ensure data safety.

They may also be responsible for preparing reports and providing insights to senior management for strategic decision-making.

In sum, the Salesforce Platform Manager is critical for maximizing the value of the Salesforce platform for a business, ensuring it aligns with business processes, and that users are well supported.

Salesforce Platform Manager Qualifications and Skills

A Salesforce Platform Manager should have the skills and qualifications that match your job requirements, including:

Proficiency in Salesforce platform management, including administration, configuration, and customization of Salesforce systems.
Technical knowledge in Salesforce development tools such as Visualforce, Lightning, Apex, and other Salesforce APIs.
Data management skills to manage and analyze Salesforce data, ensuring data integrity and producing actionable insights.
Strong project management skills to oversee the implementation of Salesforce projects, coordinating with internal teams and external vendors.
Problem-solving skills to identify and address technical issues in the Salesforce platform, providing timely and efficient solutions.
Communication skills to interface with various stakeholders, understanding their needs and requirements, and translating them into technical specifications.
Knowledge of Salesforce best practices and the ability to stay current with updates and new features of the Salesforce platform.
Certification as a Salesforce Administrator or similar would be advantageous.

Salesforce Platform Manager Experience Requirements

Salesforce Platform Managers typically require a minimum of 3 to 5 years of experience in Salesforce platform management, development, or administration.

This experience can be gained through roles such as Salesforce Developer, Salesforce Administrator, or similar IT-related roles.

Candidates having a bachelor’s degree in computer science, information systems, or a related field are generally preferred.

They should be skilled in Salesforce.com, Visualforce, Apex programming, and other Salesforce technologies.

Those with 5 to 7 years of experience often have developed their strategic planning and project management skills.

They usually have hands-on experience with Salesforce integrations and have the ability to design, code, and implement APEX triggers, classes, and Visualforce pages.

Candidates with more than 7 years of experience usually have a deep understanding of Salesforce products and features, custom design, and system integration.

They may also have leadership experience, having overseen teams or managed complex Salesforce implementation projects.

Salesforce certification, such as a Certified Platform Developer or a Certified Platform App Builder, is also highly desirable and is often a prerequisite for senior roles.

Those wanting to progress further may aim for roles such as Salesforce Architect or Head of Salesforce, where they can leverage their extensive experience and knowledge of the platform to make strategic decisions and lead larger teams.

Salesforce Platform Manager Education and Training Requirements

Salesforce Platform Managers typically hold a bachelor’s degree in business, computer science, or a related field.

This role requires a deep understanding of Salesforce systems, so individuals pursuing this career should have relevant training and experience with the platform.

In addition to a degree, it is highly beneficial for Salesforce Platform Managers to hold certifications specific to the platform, such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Advanced Administrator.

These certifications demonstrate a high level of expertise and proficiency in Salesforce technologies, which is crucial in this role.

Experience working with Salesforce and managing its integration with other systems is also usually required.

This includes understanding the Salesforce architecture, data modeling, and platform development.

Some positions may demand a master’s degree in business or IT, specifically for roles that have strategic or large-scale project management responsibilities.

Furthermore, having a good understanding of project management, Agile methodologies, and customer relationship management (CRM) principles can be beneficial in this role.

Continuing education and staying updated with the latest Salesforce updates and features is crucial for Salesforce Platform Managers, as the platform continues to evolve and expand.

In addition to technical skills, Salesforce Platform Managers should have excellent communication and leadership skills, as they often serve as a bridge between different teams and stakeholders.

They also need strong problem-solving skills and the ability to think strategically to optimize the use of the Salesforce platform within the organization.

Salesforce Platform Manager Salary Expectations

A Salesforce Platform Manager typically earns an average salary of $120,000 (USD) per year.

However, the salary can significantly vary depending on factors such as years of experience, certifications, location, and the specific demands of the employer.

Salesforce Platform Manager Job Description FAQs

What skills does a Salesforce Platform Manager need?

A Salesforce Platform Manager should have strong technical skills, including proficiency in Salesforce.com, Apex programming, Visualforce, and software development lifecycle (SDLC) methodologies.

They should also have excellent project management skills, experience in data management, and a deep understanding of CRM best practices.

Strong communication skills, both written and verbal, are critical as this role will often interface with stakeholders across the organization.

Do Salesforce Platform Managers need a degree?

While it’s not always a requirement, most employers prefer Salesforce Platform Managers to have a bachelor’s degree in computer science, information systems, or a related field.

Additionally, Salesforce certifications such as Certified Administrator, Platform App Builder, or Certified Advanced Administrator are often required or highly desirable.

What should you look for in a Salesforce Platform Manager resume?

In addition to education and Salesforce certifications, look for experience managing Salesforce platforms, including customization, configuration, and implementation.

This role often requires experience with data management, user training, and managing third-party integrations.

It’s also a plus if they have experience managing a team or working cross-functionally.

What qualities make a good Salesforce Platform Manager?

A good Salesforce Platform Manager has strong analytical skills to understand complex business requirements and translate them into Salesforce solutions.

They should be detail-oriented and able to manage multiple projects simultaneously.

Excellent communication skills are also crucial as they often need to explain technical concepts to non-technical stakeholders.

They should have a customer-focused mindset and be constantly looking for ways to improve the platform’s efficiency and usability.

Is it difficult to hire a Salesforce Platform Manager?

Given the specialized nature of the role and the demand for Salesforce expertise, it can be challenging to find candidates with the necessary skills and experience.

Offering competitive salaries, professional development opportunities, and a collaborative work environment can make your position more attractive to potential candidates.

Conclusion

And that’s the story, folks.

Today, we’ve delved into the fascinating world of being a Salesforce Platform Manager.

Surprise, surprise?

It’s not just about managing databases.

It’s about pioneering the future of CRM, one Salesforce solution at a time.

With our ready-to-use Salesforce Platform Manager job description template and real-life examples, you’re ready to step forward.

But why put a limit?

Delve deeper with our job description generator. It’s your ultimate tool to creating a laser-targeted job listing or polishing your resume to perfection.

Remember:

Each Salesforce solution is a piece of the larger puzzle.

Let’s construct that future. Together.

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Salesforce Platform Manager Job Description [Updated for 2025]

Salesforce Platform Manager Duties and Responsibilities