Seasonal Call Center Agent Job Description [Updated for 2025]
In the fast-paced world of customer service, the role of the seasonal call center agent is increasingly important.
As businesses boom during peak seasons, the demand for skilled agents who can handle, troubleshoot, and resolve customer inquiries becomes paramount.
But what exactly are the responsibilities and expectations of a seasonal call center agent?
Whether you are:
- A job seeker curious about the demands of this role,
- A hiring manager outlining the perfect candidate,
- Or simply interested in the inner workings of a seasonal call center,
You’ve come to the right place.
Today, we present a tailored seasonal call center agent job description template, designed for effortless posting on job boards or career websites.
Let’s get started.
Seasonal Call Center Agent Duties and Responsibilities
Seasonal Call Center Agents are responsible for providing customer service during peak seasons, handling customer inquiries, resolving complaints, and providing information about a company’s products and services.
Their duties and responsibilities include:
- Answering customer calls and responding to emails
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Managing large amounts of inbound and outbound calls in a timely manner
- Following communication “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seizing opportunities to upsell products when they arise
- Keeping records of all conversations in the call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Building sustainable relationships and engage customers by taking the extra mile
Seasonal Call Center Agent Job Description Template
Job Brief
We are seeking a dedicated and enthusiastic Seasonal Call Center Agent to handle both inbound and outbound calls during our peak business period.
The Seasonal Call Center Agent will be responsible for understanding customer needs, offering solutions, and providing exceptional customer service.
You will need to efficiently navigate multiple systems as you respond to customer inquiries and provide comprehensive and accurate information.
Our ideal candidate should be customer-focused, detail-oriented, and possess outstanding communication skills.
Previous experience in a call center or in a role focused on customer service is a plus.
Responsibilities
- Handle inbound and outbound customer service calls
- Provide accurate, valid and complete information by using the right methods/tools
- Identify and assess customers’ needs to achieve satisfaction
- Resolve customer complaints via phone, email, or social media
- Meet personal/team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Track record of over-achieving quota
- Take the extra mile to engage customers
Qualifications
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Benefits
- Competitive salary
- Flexible work hours
- Opportunities for advancement
- Paid training
- Employee discounts
Additional Information
- Job Title: Seasonal Call Center Agent
- Work Environment: Call center setting, with potential for remote work
- Reporting Structure: Reports to the Call Center Manager
- Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
- Pay Range: $11.00 minimum to $15.00 maximum per hour
- Location: [City, State] (specify the location or indicate if remote)
- Employment Type: Seasonal, Full-time or Part-time
- Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].
What Does a Seasonal Call Center Agent Do?
A Seasonal Call Center Agent typically works for various industries during peak seasons such as holidays, summer, or other high-volume periods.
They can also work for third-party call center service providers.
Their primary responsibility is to manage incoming calls from customers, addressing inquiries and resolving complaints.
This could include product information, order processing, account management, and technical support.
Seasonal Call Center Agents also process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
They are often the first point of contact for a customer, so they play a crucial role in shaping the customer’s impression of the company.
They work closely with their supervisors and team to meet their targets and maintain the quality of service.
They may also be tasked with upselling or cross-selling the company’s products or services.
Seasonal Call Center Agents are also required to document all call information according to standard operating procedures, manage and resolve customer complaints, and provide customers with product and service information.
They may also be asked to identify and escalate priority issues, follow up on customer calls where necessary, and complete call logs.
The role requires excellent communication skills, patience, and a thorough understanding of the company’s products or services.
Despite the temporary nature of the job, these agents play a vital role in maintaining customer satisfaction during peak seasons.
Seasonal Call Center Agent Qualifications and Skills
A successful Seasonal Call Center Agent should possess the necessary skills and qualifications to effectively handle customer queries and concerns during a company’s peak season.
These include:
- Exceptional communication skills to understand and respond to customer’s concerns, queries, and complaints in a professional and efficient manner.
- Customer service skills to build and maintain positive relationships with customers, ensuring their needs are met and their issues are resolved satisfactorily.
- Problem-solving skills to quickly and accurately identify customer issues and determine effective solutions.
- Time management skills to handle high call volumes, especially during peak seasons, and efficiently manage multiple customer interactions simultaneously.
- Technical proficiency to navigate through different software and databases to retrieve customer information and process transactions.
- Patience and empathy to deal with customers who may be frustrated or dissatisfied, aiming to turn a negative experience into a positive one.
- Interpersonal skills to work effectively within a team, share information, and contribute to a positive working environment.
Seasonal Call Center Agent Experience Requirements
Seasonal Call Center Agents usually require no more than a high school diploma or equivalent, as training is often provided on the job.
However, previous experience in customer service, sales, or a similar role can be beneficial.
Entry-level candidates may have less than 1 year of experience, often gained through part-time work in retail, hospitality, or other customer-focused roles.
They may also have experience with volunteer work that involves dealing with people, such as at community events or charity organizations.
Candidates with more than 1 year of customer service experience have typically developed stronger interpersonal and communication skills.
They may have experience in dealing with difficult customers or complex situations, which can be particularly useful in a call center environment.
Those with more than 2 years of experience may have some supervisory or team leadership experience.
They have demonstrated their ability to consistently meet call center metrics and have experience in coaching or mentoring others.
This level of experience could prepare them for a role as a team leader or supervisor in a call center.
Candidates with a background in specific industries may be preferred for certain roles.
For example, a call center agent for a tech company may benefit from prior experience in an IT helpdesk role, while an agent for a travel company might benefit from experience in the tourism sector.
Seasonal Call Center Agent Education and Training Requirements
Seasonal Call Center Agents generally require a high school diploma or equivalent.
They often receive on-the-job training to get familiar with the company’s products, services, and customer service protocols.
This training usually covers telephone etiquette, computer systems, and software applications used in the job.
While a specific degree isn’t necessary, coursework or experience in customer service, communication, or a related field can be beneficial.
Good computer skills and proficiency in word processing and spreadsheet software are also important.
Seasonal Call Center Agents may need to be licensed if they are selling insurance or financial products.
In these cases, they would need to pass a state licensing exam after completing a pre-licensing course.
Bilingual or multilingual individuals may have an advantage, especially in global call centers.
Some companies may offer additional training programs to improve communication or selling skills, and these could help agents move into higher-paying roles within the organization.
While not required, a certification in customer service or a related field can improve job prospects and demonstrate an agent’s commitment to their profession.
Seasonal Call Center Agent Salary Expectations
A Seasonal Call Center Agent can expect to earn an average wage of $12.66 (USD) per hour.
However, actual earnings may differ based on factors such as experience, specific role responsibilities, location, and the company they work for.
Seasonal Call Center Agent Job Description FAQs
What skills does a Seasonal Call Center Agent need?
Seasonal Call Center Agents should possess strong communication skills for speaking with customers and resolving their issues effectively.
They should also have good problem-solving skills to handle customer queries and complaints.
Additionally, they need to be well-organized, have good multitasking abilities, and be able to handle stress well, as they often have to manage multiple calls and tasks at once.
Do Seasonal Call Center Agents need a degree?
No, a degree is not typically required for a Seasonal Call Center Agent role.
However, a high school diploma or equivalent is usually expected.
Employers often provide on-the-job training to teach the necessary skills, protocols, and product knowledge.
What should you look for in a Seasonal Call Center Agent resume?
On a resume, look for prior customer service experience, indicating that the candidate has experience dealing with customers and can handle difficult situations.
Skills to look for include communication, problem-solving, and multitasking.
Some knowledge of basic computer applications is also beneficial.
What qualities make a good Seasonal Call Center Agent?
A good Seasonal Call Center Agent is patient, empathetic, and has excellent active listening skills.
They should be able to handle customers’ concerns professionally and effectively.
Good agents also have a knack for solving problems and can remain calm under pressure.
They should also be punctual and reliable, especially since they often work in shifts.
What is the typical work schedule for a Seasonal Call Center Agent?
A Seasonal Call Center Agent can have different working hours depending on the company’s needs.
They may work full-time or part-time, and often in shifts, as many call centers operate around the clock.
These shifts can include nights, weekends, and holidays.
It’s also common for these roles to pick up in busier seasons, such as holiday periods.
Conclusion
And there you have it.
Today, we’ve given you a glimpse into the bustling world of a seasonal call center agent.
Surprise, surprise?
It’s not just about answering calls.
It’s about being the frontline of customer service, one call at a time.
With our on-point seasonal call center agent job description template and real-life examples, you’re ready to make your next move.
But why just stop here?
Explore further with our job description generator. It’s your passport to creating spot-on job listings or polishing your resume to perfection.
Remember:
Every call answered is an opportunity to make a customer’s day better.
Let’s make that difference. Together.
How to Become a Seasonal Call Center Agent (Complete Guide)
The Unusual Employment Enigma: Jobs That Puzzle and Delight
Jobs That Jolt: The Most Hated Careers by Employees
![Community Developer Job Description [Updated for 2025]](https://interviewguy.com/wp-content/uploads/2024/05/community-developer-job-description-768x512.webp)
