Senior Living Community Greeter Job Description [Updated for 2025]

In a world where vibrant senior living communities are gaining increasing prominence, the role of a Senior Living Community Greeter has never been more crucial.

As our society continues to age, the demand for dedicated and compassionate individuals who can create a welcoming and supportive environment for our elderly population is on the rise.

But let’s delve deeper: What’s truly expected from a Senior Living Community Greeter?

Whether you are:

• An aspiring professional looking to understand the nuances of this position,
• A hiring manager aiming to outline the perfect applicant,
• Or simply curious about what goes into the day-to-day of a Senior Living Community Greeter,

You’ve come to the right place.

Today, we present a comprehensive Senior Living Community Greeter job description template, crafted for easy posting on job boards or career sites.

Let’s get started.

Senior Living Community Greeter Duties and Responsibilities

Senior Living Community Greeters are responsible for creating a positive and welcoming atmosphere at senior living communities.

They help facilitate the smooth operation of the community by interacting with residents, visitors, staff, and vendors.

The duties and responsibilities of a Senior Living Community Greeter include:

• Greet all visitors, potential residents, and current residents in a warm and welcoming manner
• Provide information about the community and answer any questions
• Ensure visitor sign-in and sign-out procedures are followed for the safety of the community
• Coordinate with other staff members to assist with resident needs
• Direct visitors to appropriate areas within the community
• Help maintain a clean and inviting reception area
• Act as a liaison between visitors and community staff
• Notify appropriate staff of any issues or concerns reported by residents or visitors
• Facilitate the scheduling of community tours for potential residents and families
• Assist in coordinating special events within the community

 

Senior Living Community Greeter Job Description Template

Job Brief

We are seeking a compassionate and friendly Senior Living Community Greeter.

Your role will be to welcome residents, guests, and staff, making them feel comfortable and valued.

This position requires exceptional interpersonal skills, with an emphasis on listening and questioning skills.

Our ideal candidate should be able to provide an excellent first impression for our residents and visitors while ensuring their queries and needs are adequately addressed.

 

Responsibilities

• Greet and welcome guests as soon as they arrive at the community
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Ensure reception area is tidy and presentable, with all necessary stationery and material

 

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• High school degree; additional certification in Office Management is a plus

 

Benefits

• Healthcare coverage
• Retirement plan
• Paid time off
• Employee discounts
• Continuing education opportunities

 

Additional Information

• Job Title: Senior Living Community Greeter
• Work Environment: Comfortable and inviting senior living community environment. This position requires direct contact with residents and families.
• Reporting Structure: Reports to the Community Manager or Front Office Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $24,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Senior Living Community Greeter Do?

A Senior Living Community Greeter plays a significant role in assisted living or retirement communities.

They are the first point of contact for residents, guests, and potential new residents.

They are responsible for providing a warm, welcoming, and positive first impression of the community.

Their primary duties include greeting and directing visitors, answering inquiries about the community, and providing information about services and activities offered.

They are also responsible for ensuring that visitors sign in and out properly for security purposes.

In addition to greeting and directing, they often coordinate with other staff members to schedule tours for potential residents or family members.

They may also assist residents with various needs or concerns, such as getting around the community, and in some cases, they might help manage incoming calls and deliveries.

A Senior Living Community Greeter plays a vital role in creating a friendly and engaging community environment.

They must be empathetic, patient, and have excellent communication skills as they regularly interact with seniors who may have varying degrees of physical or cognitive impairment.

 

Senior Living Community Greeter Qualifications and Skills

A Senior Living Community Greeter should have an array of qualifications and skills that align with providing exceptional service to seniors and their families, such as:

• Excellent verbal communication skills to engage and provide clear information to seniors, their families, and community visitors.
• Strong interpersonal skills to build positive relationships with residents, staff, and visitors.
• A high level of patience and empathy to understand and cater to the specific needs of seniors.
• Customer service skills to manage inquiries, provide directions or assistance, and ensure a positive experience for all visitors.
• Physical stamina as this role may require standing for prolonged periods.
• Knowledge of the senior living community to provide accurate information and assist residents efficiently.
• Problem-solving skills to address any issues or concerns that residents or visitors may have.
• Organizational skills to handle multiple tasks simultaneously, such as managing the front desk, answering phone calls, and greeting visitors.

 

Senior Living Community Greeter Experience Requirements

For the role of Senior Living Community Greeter, no specific experience in this exact role is necessary, however, experience in customer service, hospitality, or healthcare fields can be beneficial.

Candidates may have 1 to 2 years of experience in entry-level positions where they interacted with the public, such as Receptionist, Customer Service Representative, or Sales Associate.

Those with 3 to 5 years of experience have typically honed their communication and interpersonal skills in a variety of public-facing roles.

They may have worked in settings such as hotels, hospitals, or retail establishments where they interacted directly with customers, patients, or guests.

For those with over 5 years of experience, they may have held positions of responsibility where they managed a team or had other leadership duties.

In the Senior Living Community Greeter role, this experience is beneficial for handling any potential issues or conflicts that may arise, as well as training and guiding junior staff members.

It’s also worth noting that in this role, candidates may benefit from having experience or training in gerontology, social work, or a related field, as it can aid in understanding and interacting with the senior community.

This is not typically a requirement, but it can be a significant advantage.

 

Senior Living Community Greeter Education and Training Requirements

Senior Living Community Greeters often have a high school diploma or equivalent, although this is not always a strict requirement as the job primarily involves interpersonal skills.

While specific training programs for this role are not common, relevant courses or certifications in hospitality, communications, or customer service can prove beneficial.

Most of the required training occurs on-the-job, and includes understanding the community’s policies, procedures, and services, as well as specialized training in interacting with seniors, especially those with specific conditions such as Alzheimer’s or dementia.

Knowledge of basic medical terminologies and emergency procedures can also be advantageous for this role.

While not mandatory, a certification in CPR or First Aid could be beneficial.

Some employers may also prefer candidates with a background in healthcare or social services.

Lastly, excellent communication skills, a warm personality, and a genuine interest in helping and interacting with seniors are vital for this role.

 

Senior Living Community Greeter Salary Expectations

A Senior Living Community Greeter can expect to earn an average wage of $12.35 (USD) per hour.

However, the exact salary can vary based on factors such as years of experience, the location of the community, and the specific responsibilities associated with the role in the company.

 

Senior Living Community Greeter Job Description FAQs

What qualities make a good Senior Living Community Greeter?

A good Senior Living Community Greeter is empathetic, patient, and has exceptional interpersonal communication skills.

They are adept at making people feel welcomed and comfortable.

Additionally, they should have a keen understanding and sensitivity towards the needs of seniors, as well as the ability to handle emergency situations calmly and efficiently.

 

What are the daily duties of a Senior Living Community Greeter?

A Senior Living Community Greeter typically starts their day by preparing the reception area for visitors.

Their key responsibility is to welcome and direct visitors, answer their queries, provide information about the community and its activities, and maintain visitor logs.

They also answer incoming phone calls, take messages, and forward calls as necessary.

They may also assist with administrative tasks, event coordination, and supporting residents as needed.

 

Do Senior Living Community Greeters need a degree?

No specific degree is required to become a Senior Living Community Greeter.

However, a high school diploma or equivalent is generally expected.

Some communities may prefer candidates with a degree or coursework in hospitality, gerontology, or a related field.

Ultimately, the most important qualifications are excellent communication skills, a friendly demeanor, and the ability to provide top-notch customer service.

 

What should you look for in a Senior Living Community Greeter resume?

When reviewing resumes for a Senior Living Community Greeter, look for previous experience in customer service or hospitality roles, particularly in a senior living or healthcare setting.

It is also beneficial if they have experience in administrative tasks and office technology.

A candidate with strong references attesting to their professionalism, compassion, and ability to handle difficult situations would also be a strong choice.

 

Is it challenging to hire a Senior Living Community Greeter?

The challenge in hiring a Senior Living Community Greeter often lies in finding a candidate who possesses the right mix of professional skills and personal qualities.

They must be both task-oriented and people-oriented, able to handle administrative duties while also engaging positively with seniors and their families.

Turnover can be high in these roles, so finding a dedicated, long-term employee can be a challenge.

 

Conclusion

There you have it.

Today, we’ve painted a clear picture of what it truly entails to be a senior living community greeter.

And you know what?

It’s not just about saying hello.

It’s about creating moments of joy, one warm greeting at a time.

With our comprehensive senior living community greeter job description template and real-world examples, you’re ready to make your next career step.

But why stop at just one role?

Explore further with our job description generator. It’s your pathway to precisely crafted job listings or refining your resume to perfection.

Remember:

Each warm greeting is a piece of the larger community.

Let’s build that community. Together.

How to Become a Senior Living Community Greeter (Complete Guide)

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