Shipping and Receiving Clerk Job Description [Updated for 2025]

In the fast-paced world of commerce, the role of a Shipping and Receiving Clerk is integral and ever-evolving.

As supply chains become more complex, the demand for skilled professionals capable of managing, monitoring, and facilitating our logistical processes is growing.

But let’s delve deeper: What’s actually expected from a Shipping and Receiving Clerk?

Whether you are:

• A job seeker looking to understand the core responsibilities of this role,
• A hiring manager aiming to shape the perfect candidate profile,
• Or simply intrigued by the behind-the-scenes of logistics and supply chain management,

You’ve come to the right place.

Today, we present a customizable Shipping and Receiving Clerk job description template, designed for straightforward posting on job boards or career sites.

Let’s dive right into it.

Shipping and Receiving Clerk Duties and Responsibilities

Shipping and Receiving Clerks handle tasks related to the movement of goods in and out of a business.

They are the lynchpin of the supply chain and ensure that all logistics procedures are followed to the letter.

Shipping and Receiving Clerks have the following duties and responsibilities:

• Receive and inspect incoming goods for accuracy and quality, comparing invoice and order reports to actual received goods
• Prepare items for shipping, including boxing items, creating shipping labels, and maintaining detailed records of outgoing shipments
• Manage inventory by organizing stock in the warehouse and maintaining accurate records
• Load and unload delivery trucks, either by hand or using equipment such as forklifts
• Process returned goods, documenting damages and discrepancies, and returning merchandise to stock
• Coordinate with carriers for pickups and deliveries, ensuring timely and efficient transport of goods
• Communicate with suppliers, receivers, drivers and staff for smooth shipment processes
• Resolve shipping issues and customer complaints that arise, escalating complex issues to management as needed

 

Shipping and Receiving Clerk Job Description Template

Job Brief

We are looking for an organized and detail-oriented Shipping and Receiving Clerk to manage our inbound and outbound shipments.

The Shipping and Receiving Clerk will be responsible for loading and unloading packages, verifying shipment contents, and managing the documentation associated with shipping processes.

The ideal candidate has experience in a similar role and is capable of working independently and maintaining physical and digital inventories.

 

Responsibilities

• Manage all incoming and outgoing shipments
• Prepare shipping documents and mailing labels
• Ensure that orders have been filled correctly
• Ensure that orders are dispatched on time to the appropriate destinations
• Monitor inventory levels and restock as needed
• Verify packages according to order and invoices (quantity, quality, price etc.)
• Handle returns and exchanges
• Keep records of incoming and outgoing shipments
• Coordinate and negotiate with courier and delivery services

 

Qualifications

• Proven work experience as a Shipping and Receiving Clerk or similar role
• Good understanding of shipment or delivery processes
• Experience with inventory management software
• Strong organizational and multitasking skills
• Ability to lift heavy items
• High school diploma or equivalent

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: Shipping and Receiving Clerk
• Work Environment: Warehouse setting. The role involves physical labor and requires the use of protective gear.
• Reporting Structure: Reports to the Warehouse Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $45,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Shipping and Receiving Clerk Do?

Shipping and Receiving Clerks work in a variety of businesses and industries where goods are either sent out or received.

They are typically employed by warehouses, retail stores, and manufacturing plants.

These clerks are responsible for keeping records of all products that enter and leave the establishment.

They ensure that all orders have been filled correctly, that all goods have been shipped or received at the proper location, and that all items are properly packed and are in good condition.

They may use Radio Frequency scanners to track inventory and validate shipment contents.

Shipping clerks often prepare the appropriate shipping labels, documents, and invoices needed for outbound goods, while receiving clerks inspect the goods that come in, tallying them against the delivery invoice to ensure accuracy.

Shipping and Receiving Clerks also handle damaged goods and manage the return process, often communicating with vendors or customers to resolve any issues.

These professionals must often move the goods, requiring the ability to lift heavy items and operate equipment such as forklifts.

They also need to maintain a clean and organized workspace to ensure safety and efficiency.

 

Shipping and Receiving Clerk Qualifications and Skills

A proficient Shipping and Receiving Clerk should have skills and qualifications that align with your job description, such as:

• Organization skills to manage and track incoming and outgoing inventory efficiently.
• Computer skills to use various software programs for tracking inventory, generating reports, and processing shipments.
• Physical stamina to move and lift heavy items as part of the receiving and shipping process.
• Detail-oriented to ensure accuracy in inventory, shipping details and documentation.
• Excellent communication skills to effectively liaise with suppliers, freight companies and internal departments.
• Time management skills to prioritize tasks and ensure that shipments are sent and received on time.
• Problem-solving skills to handle any issues that may arise with shipping or receiving, including delayed shipments, lost packages, or damaged items.
• Customer service skills to handle any inquiries or complaints from customers regarding shipments.
• Basic math skills for calculating freight costs, weights, and other relevant shipping data.

 

Shipping and Receiving Clerk Experience Requirements

Entry-level candidates for the Shipping and Receiving Clerk role typically require 1 to 2 years of experience, often gained through part-time roles or internships in a warehouse or distribution center.

These individuals can gain on-the-job experience in roles such as Warehouse Associate, Inventory Clerk or other logistics-related roles.

Candidates with 2 to 3 years of experience are usually well-versed with common shipping and receiving procedures, data entry, and inventory management.

They may have developed their skills in roles such as Shipping Associate or Warehouse Clerk.

Those with over 5 years of experience in the shipping and receiving field may possess advanced knowledge of inventory systems, quality control, and shipment coordination.

These candidates may also have some supervisory experience and could be suitable for managerial roles within a warehouse or distribution environment.

They might have experience in roles such as Warehouse Supervisor or Logistics Manager.

 

Shipping and Receiving Clerk Education and Training Requirements

Shipping and Receiving Clerks typically have a high school diploma or equivalent education.

This role typically requires on-the-job training where the clerk learns how to manage inventory, process shipping documents, and operate machinery needed for shipping and receiving goods.

Some clerks may also complete a vocational training program in logistics or a related field.

These programs offer coursework in inventory control, warehouse operations, and shipping procedures.

While not always required, some employers may prefer candidates with certification from the International Warehouse Logistics Association (IWLA) or similar organizations.

These certifications demonstrate knowledge of warehouse operations and safety protocols.

Clerks should also have a good understanding of basic computer programs, such as Microsoft Office, and any specialized software related to warehouse management or logistics.

Work experience in a warehouse or distribution center setting can be beneficial.

Additionally, due to the physical nature of the job, clerks should be able to lift heavy objects and spend much of their day standing or moving.

Continuing education and training in areas such as safety regulations, operations management, and new technologies in logistics can increase job prospects and career advancement opportunities.

 

Shipping and Receiving Clerk Salary Expectations

The average salary for a Shipping and Receiving Clerk is around $32,036 (USD) per year.

However, the actual salary can vary depending on factors such as experience, qualifications, the industry, and the geographical location of the job.

 

Shipping and Receiving Clerk Job Description FAQs

What skills does a Shipping and Receiving Clerk need?

Shipping and Receiving Clerks should be detail-oriented and organized to manage the inventory efficiently.

They should be proficient with data entry and inventory software systems.

Strong communication skills are important to coordinate with suppliers, customers, and internal teams.

Physical stamina is also needed as the job often requires lifting heavy items.

 

Do Shipping and Receiving Clerks need specific qualifications?

A high school diploma or equivalent is usually the minimum requirement for a Shipping and Receiving Clerk.

Experience in a warehouse or distribution environment can be beneficial.

Familiarity with inventory software systems and shipping procedures is often desired.

Some roles may require forklift certification.

 

What should you look for in a Shipping and Receiving Clerk resume?

A Shipping and Receiving Clerk resume should demonstrate experience in inventory management, shipping, receiving, and data entry.

Look for familiarity with inventory software systems and warehouse operations.

Forklift certification or experience is a bonus.

Check for a history of accuracy and efficiency in previous roles.

 

What qualities make a good Shipping and Receiving Clerk?

A good Shipping and Receiving Clerk is highly organized and detail-oriented, ensuring accurate management of inventory.

They have strong communication skills for effective coordination with different parties.

They are comfortable working in a physically demanding environment and are proficient in using inventory software systems.

A good clerk also understands the importance of safety regulations in a warehouse setting.

 

What are the daily duties of a Shipping and Receiving Clerk?

A Shipping and Receiving Clerk starts their day by checking the inventory and updating records.

They receive and verify new shipments, input data into inventory systems, and store the items in the correct location.

They prepare items for shipment, including packing, labeling, and arranging for transport.

They also handle any discrepancies or issues with shipments and inventory.

 

Is it challenging to hire a Shipping and Receiving Clerk?

The challenge in hiring a Shipping and Receiving Clerk often lies in finding candidates who are detail-oriented, organized, and comfortable with physical work.

It is also crucial to find candidates with a strong understanding of inventory management systems and shipping procedures.

Offering competitive compensation and benefits can help attract qualified candidates.

 

Conclusion

So, there you have it.

Today, we’ve given you a sneak peek into the dynamic world of a shipping and receiving clerk.

And guess what?

It’s not merely about loading and unloading goods.

It’s about ensuring a smooth and efficient logistical operation, one package at a time.

With our comprehensive shipping and receiving clerk job description template and real-world examples, you’re more than ready to take the plunge.

But why limit yourself?

Go beyond the surface with our job description generator. It’s your ultimate tool for crafting precise job listings or refining your resume to absolute perfection.

Remember:

Every package handled is a part of the bigger logistics puzzle.

Let’s navigate this journey. Together.

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