Shipping Coordinator Job Description [Updated for 2025]

In the era of global commerce, the spotlight on shipping coordinators has never been brighter.

Supply chains become more complex, and with each new link, the demand for skilled professionals who can organize, streamline, and secure our shipping processes increases.

But let’s delve deeper: What’s truly expected from a shipping coordinator?

Whether you are:

• A job seeker trying to understand the fundamentals of this role,
• A hiring manager outlining the perfect candidate,
• Or simply intrigued by the intricate dynamics of shipping coordination,

You’re in the right place.

Today, we present a customizable shipping coordinator job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Shipping Coordinator Duties and Responsibilities

Shipping Coordinators are responsible for managing and overseeing all aspects of an organization’s shipping operations.

They ensure smooth and efficient transport of goods from the warehouse to the customer, adhering to applicable laws and regulations.

The duties and responsibilities of a Shipping Coordinator typically include:

• Coordinating and monitoring supply chain operations
• Utilizing logistics software to optimize shipping and transport procedures
• Communicating with suppliers, retailers, customers and other relevant parties to ensure timely and accurate delivery
• Preparing and managing shipping documentation, such as invoices and packing lists
• Overseeing the packing and loading of products to ensure they are properly secured for transport
• Tracking shipments and resolving any delays or other issues that may arise
• Ensuring compliance with safety and legal guidelines, standards and regulations in all shipping and transportation processes
• Managing relationships with logistics service providers, negotiating contracts and rates
• Developing strategies for improving efficiency and reducing shipping costs
• Ensuring customer satisfaction by promptly addressing their inquiries and complaints
• Performing regular inventory audits to ensure accuracy

 

Shipping Coordinator Job Description Template

Job Brief

We are looking for a detail-oriented and organized Shipping Coordinator to manage shipping and distribution operations.

The Shipping Coordinator responsibilities include processing orders, liaising with couriers and shipping agents, arranging pickups and deliveries, managing shipment schedules, tracking and documenting incoming and outgoing packages, and ensuring that all shipping procedures are followed.

Our ideal candidate is familiar with shipping and logistics systems, have excellent organizational skills, and are able to handle time-sensitive tasks.

Ultimately, the role of the Shipping Coordinator is to ensure all cargo are shipped and delivered in a timely and efficient manner in accordance with customer requirements and company policies.

 

Responsibilities

• Coordinate and monitor supply chain operations
• Ensure premises, assets and communications are used effectively
• Utilize logistics IT to optimize shipping and transport procedures
• Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
• Communicate with suppliers, retailers and customers to achieve profitable deals and mutual satisfaction
• Prepare accurate reports for upper management

 

Qualifications

• Proven experience as Shipping Coordinator or similar role
• Experience in customer service will be appreciated
• Knowledge of laws, regulations and ISO requirements
• Ability to work with little supervision and track multiple processes
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills
• BSc/BA in business administration, supply chain management or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Shipping Coordinator
• Work Environment: Warehouse setting. Requires physical strength as it often involves lifting and moving packages. Some local travel may be required for pickups and deliveries.
• Reporting Structure: Reports to the Shipping Manager or Supply Chain Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Shipping Coordinator Do?

Shipping Coordinators play a vital role in logistics and supply chain management.

They are mainly responsible for scheduling, coordinating, and overseeing the shipment of goods and materials.

They oversee and facilitate supply chain operations within their company, ensuring the prompt and precise delivery of products to customers or clients.

A key part of their role is to organize and maintain shipping records, including invoices and orders.

They also need to coordinate with carriers, customs, and clients to ensure smooth shipping operations.

They are often responsible for inspecting and verifying outgoing packages, ensuring that the correct items are sent, and that they are properly packaged and labeled.

A Shipping Coordinator may also negotiate with freight service providers to secure the best rates and delivery timelines.

In case of any issues or delays in shipment, they are responsible for problem-solving and implementing alternative solutions.

They also manage relationships with logistic partners, vendors, and customers to ensure satisfaction and maintain the company’s reputation.

Shipping Coordinators must have a good understanding of international and domestic shipping regulations and must follow all industry procedures and safety regulations.

 

Shipping Coordinator Qualifications and Skills

A proficient Shipping Coordinator should possess a range of skills and qualifications that align with your job description, including:

• Excellent organization skills to manage multiple shipments and ensure that all items are accounted for during the shipping process
• Strong communication skills to liaise with customers, suppliers, and transportation companies and to keep all parties informed about shipment statuses
• Problem-solving skills to manage any issues that may arise during the shipping process, including lost items, delayed shipments, and damaged goods
• Detail-oriented to ensure that all shipping documents such as bills of lading, invoices, and shipment schedules are accurate and up-to-date
• Time management skills to ensure that all shipments arrive at their destinations in a timely manner
• Knowledge of shipping regulations and safety standards to ensure all shipments comply with national and international laws
• Customer service skills to address customer inquiries and complaints effectively and professionally
• Ability to work well under pressure and handle the physical demands of the role, which may include lifting heavy items and standing for extended periods.

 

Shipping Coordinator Experience Requirements

To start a career as a Shipping Coordinator, a candidate typically needs a high school diploma or equivalent.

Many businesses prefer candidates with some related work experience, often 1 to 2 years in shipping, logistics, or a related field.

This experience can be gained through internships, part-time roles, or in entry-level positions within the logistics or transportation industry.

Candidates with 3 to 5 years of experience often have developed a firm understanding of shipping procedures, documentation requirements, and logistical coordination.

These professionals may have experience in roles such as Shipping Clerk, Logistics Assistant, or Warehouse Associate.

They may also have familiarity with shipping software and tools.

Those with more than 5 years of experience often have advanced skills in supply chain management, logistics planning, and freight coordination.

They may have leadership experience from roles such as Logistics Supervisor or Warehouse Manager.

These individuals are often equipped to handle more complex shipping coordination tasks and may be ready for managerial roles within the shipping and logistics field.

 

Shipping Coordinator Education and Training Requirements

Shipping Coordinators typically require a high school diploma or equivalent, although an associate’s or bachelor’s degree in logistics, supply chain management, or a related field can be beneficial.

They need a good understanding of shipping procedures, laws, and protocols, which can be gained through on-the-job training or vocational courses.

Shipping Coordinators should have excellent organizational skills and be able to manage a multitude of tasks at once.

Proficiency in Microsoft Office, particularly Excel, is often required, as is the ability to use shipping software and databases.

Some roles may require Shipping Coordinators to have a certification in transportation and logistics, such as the Certified in Logistics, Transportation and Distribution (CLTD) or Certified Professional in Supply Management (CPSM) credential.

Those with more advanced degrees or certifications may be considered for leadership roles within the logistics or shipping department, and ongoing professional development is generally seen as a commitment to the industry and role.

 

Shipping Coordinator Salary Expectations

A Shipping Coordinator earns an average of $42,000 (USD) per year.

The salary can fluctuate based on factors such as experience, qualifications, location, and the size of the company.

 

Shipping Coordinator Job Description FAQs

What skills does a Shipping Coordinator need?

A Shipping Coordinator needs strong organizational skills to manage and track outgoing shipments.

They also need good communication skills to liaise with various departments, customers, and shipping providers.

Knowledge of shipping regulations and safety standards is a must.

They also need problem-solving abilities to find solutions to shipping issues and delays.

 

Do Shipping Coordinators need a degree?

A degree is not always required for a Shipping Coordinator role, but a bachelor’s degree in logistics, business administration or a related field can be beneficial.

Most of the training is on-the-job, and experience in logistics or a related field is usually more important.

Some roles may require knowledge of specific shipping software or systems.

 

What should you look for in a Shipping Coordinator resume?

A Shipping Coordinator resume should show experience in coordinating and tracking shipments.

It should also reflect familiarity with shipping procedures, including documentation and regulations.

Knowledge of shipping software, data entry, and inventory management systems is a plus.

Look for evidence of problem-solving skills, multitasking and the ability to work in a fast-paced environment.

 

What qualities make a good Shipping Coordinator?

A good Shipping Coordinator is detail-oriented, ensuring accuracy in all shipping documents and procedures.

They should be calm under pressure and capable of juggling multiple tasks simultaneously.

Good interpersonal skills are crucial for liaising with various departments, shipping providers, and customers.

They should also be proactive and able to identify potential issues before they become significant problems.

 

Is it difficult to hire a Shipping Coordinator?

The difficulty in hiring a Shipping Coordinator depends largely on the specific requirements of the role and the job market at the time.

It can be challenging to find candidates with the right mix of logistical knowledge, software skills, and experience, especially in a competitive market.

However, with a clear job description and a thorough interview process, it’s entirely possible to find a suitable candidate for this role.

 

Conclusion

And there you have it.

Today, we’ve given you a glimpse into the dynamic world of being a shipping coordinator.

And guess what?

It’s not just about coordinating deliveries.

It’s about creating a seamless flow of goods, one shipment at a time.

With our streamlined shipping coordinator job description template and real-world examples, you’re ready to set sail.

But why limit your journey?

Explore further with our job description generator. It’s your essential tool for crafting precise job listings or refining your resume to perfection.

Remember:

Every shipment is a piece of the logistics puzzle.

Let’s navigate that future. Together.

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