Shipping Operations Manager Job Description [Updated for 2025]

In the global economy, the importance of Shipping Operations Managers has never been more significant.

As international trade continues to grow, the demand for proficient individuals who can manage, coordinate, and optimize our shipping operations escalates.

But let’s delve deeper: What’s truly expected from a Shipping Operations Manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the ideal candidate,
• Or simply curious about the dynamics of shipping operations management,

You’re in the right place.

Today, we present a customizable Shipping Operations Manager job description template, designed for quick and easy posting on job boards or career sites.

Let’s dive right into it.

Shipping Operations Manager Duties and Responsibilities

Shipping Operations Managers are in charge of organizing and overseeing the safe, timely and cost-effective shipping of an organization’s goods.

They liaise with various stakeholders, supervise staff, and ensure all shipping operations align with the legal and safety standards, as well as the company’s policies.

Their duties and responsibilities include:

• Planning and coordinating all shipping and receiving activities to ensure timely delivery of goods
• Collaborating with suppliers, carriers and customers to negotiate pricing and delivery schedules
• Managing and directing the activities of shipping personnel, ensuring the efficient and safe loading/unloading of goods
• Implementing and enforcing safety and compliance regulations in line with company and legal requirements
• Monitoring and controlling inventory, ensuring proper tracking and documentation of shipped goods
• Resolving any shipping discrepancies or issues promptly and professionally
• Developing and managing budgets related to shipping operations
• Providing periodic reports and updates to senior management on shipping activities
• Training and mentoring shipping staff to enhance their skills and performance
• Continually assessing and improving shipping processes and procedures to increase efficiency and reduce costs

 

Shipping Operations Manager Job Description Template

Job Brief

We are seeking an experienced and detail-oriented Shipping Operations Manager to oversee our shipping and distribution operations.

The Shipping Operations Manager’s responsibilities include managing inventory, ensuring that shipping schedules are adhered to, and overseeing the packing and shipping of orders.

Our ideal candidate has a strong understanding of supply chain management and experience with logistics operations.

The goal is to ensure our shipping and distribution processes run smoothly and are cost-effective.

 

Responsibilities

• Manage and oversee shipping operations and personnel
• Ensure compliance with safety and logistics regulations
• Coordinate with warehouse and logistics team to ensure timely delivery of products
• Manage relationships with logistics service providers and suppliers
• Monitor inventory and ensure that product is adequately stocked
• Develop strategies to streamline processes and reduce delivery times
• Prepare and manage shipping budgets
• Handle and resolve shipping-related issues or disputes
• Ensure proper maintenance of shipping equipment and machinery
• Conduct performance evaluations and provide feedback to staff

 

Qualifications

• Proven work experience as a Shipping Manager or similar role
• Knowledge of logistics and inventory management software
• Understanding of safety and legal procedures in shipping
• Ability to manage logistics of all aspects of supply chain
• Excellent organizational and leadership skills
• Strong problem-solving abilities
• BSc/BA in Supply Chain, Logistics or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Shipping Operations Manager
• Work Environment: Warehouse setting with options for some remote work. Some travel may be required for supplier or logistics partner meetings.
• Reporting Structure: Reports to the Director of Operations or Supply Chain Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $75,000 minimum to $125,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Shipping Operations Manager Do?

A Shipping Operations Manager typically works for companies in the logistics, ecommerce, manufacturing or other industries which require significant movements of goods.

They are responsible for overseeing and managing the entire shipping process from warehouse to end destination.

This includes managing the inventory, ensuring that the products are properly packaged, overseeing the loading of goods, and coordinating with transport partners.

They work closely with other departments like sales, procurement, and customer service to ensure that the shipping process aligns with the company’s policies and customer requirements.

Their job is to ensure that all shipments are delivered on time, within budget, and in good condition.

They monitor and track shipments, resolve any issues that arise during transport and make sure all documentation, such as customs paperwork, is completed accurately.

Shipping Operations Managers also play a key role in logistics planning and strategy.

They analyze shipping data to identify efficiency gaps, develop improvement plans, and implement new shipping procedures or systems to enhance operational efficiency and customer satisfaction.

They may also be responsible for maintaining relationships with shipping vendors, negotiating contracts, and ensuring compliance with shipping regulations and safety standards.

The role of a Shipping Operations Manager requires strong organizational skills, problem-solving capabilities, and extensive knowledge of shipping procedures and regulations.

 

Shipping Operations Manager Qualifications and Skills

A competent Shipping Operations Manager should possess a variety of skills and qualifications that align with the demands of the role, including:

• Strong organizational skills to manage and oversee all shipping operations, ensuring that schedules and deadlines are met efficiently.
• Excellent leadership and team management abilities to lead and motivate the operations team to achieve performance goals.
• Problem-solving skills to quickly identify and resolve issues that may arise in the shipping process, such as delays, damaged goods, or logistical challenges.
• Excellent interpersonal and communication skills to liaise with various stakeholders, including staff, suppliers, clients, and transportation companies.
• Sound knowledge of shipping procedures, laws, and regulations, as well as safety standards and compliance requirements.
• Technical proficiency in shipping software and systems to track, manage, and report on shipping operations.
• Customer service skills to ensure client satisfaction by ensuring timely and safe delivery of shipments.
• Financial acumen to manage budgets, control costs, and improve the profitability of shipping operations.
• Ability to handle stress and make decisive decisions under high-pressure situations.

 

Shipping Operations Manager Experience Requirements

Shipping Operations Managers typically have a minimum of 5 years of experience in the shipping, logistics, or transportation industry.

This experience often comes from roles such as Shipping Coordinator, Logistics Coordinator, or Transportation Supervisor.

These professionals should have in-depth experience with shipping operations, including understanding of global shipping regulations, warehouse operations, and inventory management.

They should also have experience in managing relationships with shipping vendors, negotiating contracts, and ensuring compliance with shipping regulations.

In addition, Shipping Operations Managers should have experience in leading a team and supervising staff.

This could involve training new hires, overseeing team performance, and resolving any conflicts or issues that arise.

Candidates with more than 10 years of experience may have developed their strategic planning and decision-making skills, and are often ready for a senior managerial position.

They may also have experience in implementing innovative solutions to improve the efficiency and effectiveness of shipping operations.

Furthermore, experience with specific software programs related to shipping and logistics, such as freight management systems and inventory tracking software, may also be required.

 

Shipping Operations Manager Education and Training Requirements

Shipping Operations Managers typically have a bachelor’s degree in business administration, supply chain management, or a related field.

They should have substantial knowledge of logistics and inventory management, as well as understanding of legal regulations and ISO requirements.

Some positions may require Shipping Operations Managers to have a master’s degree in business administration or logistics.

This advanced education can help them to understand complex supply chain concepts and develop strategic management skills.

They often need experience in shipping and receiving or warehouse operations.

This experience provides the practical skills necessary to manage shipping operations, including planning, coordinating, and monitoring shipping procedures.

Shipping Operations Managers may also benefit from professional certifications, such as the Certified in Logistics, Transportation and Distribution (CLTD) designation offered by APICS or the Certified Professional in Supply Management (CPSM) from the Institute for Supply Management.

These certifications can demonstrate an individual’s commitment to the profession and their competence in the field.

Additionally, knowledge in shipping software and relevant technology, such as Enterprise Resource Planning (ERP) systems, is highly desirable.

This technological fluency can streamline shipping operations and increase efficiency.

 

Shipping Operations Manager Salary Expectations

A Shipping Operations Manager earns an average salary of $72,000 (USD) per year.

However, the actual earnings can differ based on factors such as years of experience in the field, specific skills, the size and type of the shipping company, and the geographical location of the job.

 

Shipping Operations Manager Job Description FAQs

What skills does a Shipping Operations Manager need?

A Shipping Operations Manager needs strong organizational and management skills to oversee complex logistics operations.

They should possess excellent communication abilities to effectively liaise with various stakeholders, including suppliers, customers, and staff.

They also need analytical skills to interpret and forecast operational needs and costs, and the ability to solve problems and make informed decisions under pressure.

 

Do Shipping Operations Managers need a degree?

Most Shipping Operations Managers have a degree in business management, supply chain management, logistics, or a related field.

Some employers may accept extensive work experience in lieu of a degree.

Additional qualifications, such as certification from a recognized logistics or supply chain management institution, may be beneficial.

 

What should you look for in a Shipping Operations Manager resume?

The resume should demonstrate experience in managing logistics or shipping operations.

Look for a proven track record in overseeing shipping procedures, optimizing supply chain processes, and managing teams.

It’s also important to consider their knowledge of relevant laws and regulations, shipping software systems, and their ability to monitor and control budgets.

 

What qualities make a good Shipping Operations Manager?

A good Shipping Operations Manager is detail-oriented, able to identify inefficiencies and implement improvements in the shipping process.

They should be a strong leader with the ability to motivate and manage a team.

They should also be adaptable and able to manage change, as the shipping and logistics industry is constantly evolving.

 

What are the challenges of hiring a Shipping Operations Manager?

Finding a candidate with the right blend of management skills and industry knowledge can be a challenge.

As shipping operations are critical to business success, it’s crucial to find someone with a strong track record in the field.

Additionally, they should be able to handle the pressures of the role, including managing costs, dealing with unexpected delays or problems, and ensuring customer satisfaction.

 

Conclusion

And there you have it.

Today, we’ve unveiled the intricate details of what it truly means to be a shipping operations manager.

Surprise, surprise!

It’s not just about moving boxes from point A to B.

It’s about orchestrating a global symphony of logistics, one shipment at a time.

With our handy shipping operations manager job description template and practical examples, you’re primed and ready to navigate your career path.

But why stop there?

Set sail for even greater detail with our job description generator. It’s your compass towards precision-crafted job listings or fine-tuning your resume to absolute perfection.

Bear in mind:

Every shipment is a cog in the larger logistics machine.

Let’s chart this course. Together.

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