Shoe Repair Technician Job Description [Updated for 2025]

In this age of fast fashion, the focus on shoe repair technicians has never been more important.

As trends change rapidly, the demand for skilled hands who can restore, modify, and protect our footwear assets grows stronger.

But let’s delve deeper: What’s truly expected from a shoe repair technician?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager creating the perfect profile for a candidate,
• Or simply fascinated by the intricate craft of shoe repair,

You’re at the right place.

Today, we introduce a tailor-made shoe repair technician job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Shoe Repair Technician Duties and Responsibilities

Shoe Repair Technicians are skilled professionals who repair various types of footwear.

They utilize a range of tools and techniques to restore shoes to a wearable condition or improve their appearance.

Shoe Repair Technicians are responsible for the following duties:

• Examine shoes to assess repair needs and provide customers with repair options and cost estimates
• Perform various shoe repair tasks such as re-heeling, re-soling, stretching, stitching and patching
• Use tools such as hammers, knives, rasps, and sewing machines to perform repairs
• Apply dyes and polishes to restore the color and luster of shoes
• Replace or repair shoe parts like soles, heels, and insoles
• Reshape shoes to fit customers’ feet comfortably
• Attach ornamental trims such as buckles and sequins as requested by customers
• Maintain a clean, safe and organized work environment
• Order shoe repair supplies and materials as needed
• Provide exceptional customer service by answering queries and addressing complaints

 

Shoe Repair Technician Job Description Template

Job Brief

We are looking for a skilled Shoe Repair Technician to join our team.

The successful candidate will be responsible for repairing and restoring a variety of footwear.

This includes re-heeling, re-soling, cleaning and polishing shoes to restore them to their original condition.

Shoe Repair Technicians should be detail-oriented, with a strong understanding of different types of footwear and materials.

The ideal candidate would have a passion for craftsmanship and hands-on work.

 

Responsibilities

• Repair various types of shoes and boots including dress shoes, casual shoes, work boots, and specialty footwear.
• Perform shoe fitting services to customers
• Repair or replace soles, heels, and other parts of footwear using sewing machines, knives, and hand tools.
• Inspect shoes for wear and damage, and decide on the best repair approach.
• Clean, polish, and restore footwear to improve their appearance.
• Interact professionally and courteously with all customers.
• Keep records of customer transactions and requests.
• Maintain a clean, organized, and safe work environment.

 

Qualifications

• Proven experience as a Shoe Repair Technician or similar role
• Knowledge of various types of footwear and materials
• Proficiency in using hand tools and machinery used in shoe repair
• Ability to stand for extended periods and perform physically demanding tasks
• Good communication and customer service skills
• High school diploma or equivalent

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: Shoe Repair Technician
• Work Environment: In-store workshop. This role involves physical work and may require lifting heavy items.
• Reporting Structure: Reports to the Store Manager or Shoe Repair Shop Owner.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $40,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Shoe Repair Technician Do?

Shoe Repair Technicians, also known as cobblers, specialize in repairing footwear.

They can work in shoe repair shops, department stores, or even own their own businesses.

Their primary tasks include mending, cleaning, and restoring various types of footwear.

They fix soles and heels, replace insoles, mend torn areas, and dye leather shoes to restore their original color or change it.

They also stretch shoes to fit the customer’s feet better and provide general shoe care advice to their clients.

In addition to footwear, many Shoe Repair Technicians also work on other leather goods, such as handbags, belts, and suitcases.

They use a variety of tools in their work, including shoe stretchers, hammers, knives, and sewing machines.

Some also use more modern machinery and tools, such as finishers and nail guns.

A Shoe Repair Technician’s primary goal is to ensure that repaired shoes are comfortable, functional, and visually appealing.

They may also advise customers when a repair is not worth the cost or when it’s more suitable to replace the footwear.

 

Shoe Repair Technician Qualifications and Skills

A proficient Shoe Repair Technician should have skills and qualifications that align with your job description, such as:

• Technical skills to perform a variety of shoe repairs including sole and heel replacement, stitching, patching, and shoe stretching.
• Attention to detail to ensure the completion of high-quality work that aligns with customers’ requests.
• Manual dexterity and good hand-eye coordination to handle small tools and delicate shoe materials.
• Customer service skills to interact with clients, understand their requirements, and provide appropriate solutions.
• Problem-solving skills to identify issues with shoes and determine the best methods for repair.
• Knowledge of various shoe materials and construction to ensure appropriate repair techniques are applied.
• Physical stamina to stand for long periods of time while completing repairs.
• Time management skills to efficiently complete repairs and meet customer deadlines.

 

Shoe Repair Technician Experience Requirements

Shoe Repair Technicians typically start by completing a vocational or technical training course in shoe repair.

These programs often provide a significant amount of theoretical and hands-on experience.

Many Shoe Repair Technicians also gain experience through an apprenticeship, working under the guidance of a seasoned professional.

This provides a real-world context for their skills and can last from 1 to 2 years.

Entry-level positions may require 1 to 2 years of experience, often gained through an apprenticeship or part-time role in a shoe repair shop.

These professionals can also gain valuable experience in roles such as Leather Worker, Cobbler Assistant, or other related positions.

Candidates with more than 3 years of experience often have honed their technical skills and knowledge in shoe repair, able to handle a wide variety of tasks from resoling and heel replacement to leather conditioning and stitching.

Those with more than 5 years of experience often have a strong understanding of different shoe materials and construction methods, making them suitable for higher-level or supervisory roles.

These individuals may also have experience in customer service, inventory management, and even shop management.

 

Shoe Repair Technician Education and Training Requirements

Shoe Repair Technicians often require a high school diploma or equivalent education to begin their career.

Many shoe repairers learn their skills on the job through apprenticeships or under the supervision of experienced workers.

There are also vocational schools and community colleges that offer short-term programs in shoe repair and related skills, which typically last from six months to a year.

Candidates may also benefit from some background in fashion, design, or art, as this can help with understanding various styles and aesthetics of footwear.

While it is not necessarily required, some shoe repairers may choose to earn a certification from the Shoe Service Institute of America (SSIA) to demonstrate their expertise and commitment to the craft.

Continuous learning and staying updated with the latest techniques, materials, and equipment used in shoe repair is also important for career advancement.

 

Shoe Repair Technician Salary Expectations

A Shoe Repair Technician earns an average salary of $28,811 (USD) per year.

However, the earnings can vary depending on the experience, geographical location, and the size of the employing company.

 

Shoe Repair Technician Job Description FAQs

What skills does a Shoe Repair Technician need?

A Shoe Repair Technician needs technical skills to understand and repair various types of footwear.

They must also have good hand-eye coordination, precision, and attention to detail.

Customer service skills are equally important as they often deal directly with customers.

Basic business knowledge can also be beneficial for those who own their own shoe repair shops.

 

Do Shoe Repair Technicians need a degree?

No, a degree is not typically required to become a Shoe Repair Technician.

However, formal training programs in shoe repair and making can provide beneficial skills and knowledge.

Most Shoe Repair Technicians acquire their skills through on-the-job training or apprenticeships.

 

What should you look for in a Shoe Repair Technician’s resume?

Experience in shoe repair is a key thing to look for on a resume.

This can include apprenticeships or work experience.

You should also check for proficiency in using hand and power tools and knowledge of various shoe materials.

Good customer service skills and attention to detail are other qualities to look for.

 

What qualities make a good Shoe Repair Technician?

A good Shoe Repair Technician has a keen eye for detail, is patient, and has excellent hand-eye coordination.

They should also have strong customer service skills and be able to communicate effectively with customers.

An interest in fashion and staying updated with footwear trends can also be beneficial.

 

Is it difficult to hire Shoe Repair Technicians?

The difficulty in hiring Shoe Repair Technicians can depend on the location and demand for the service.

In areas where shoe repair is popular, finding skilled technicians might be challenging.

It’s important to offer competitive salaries and good working conditions to attract and retain skilled shoe repair technicians.

 

Conclusion

And there you have it.

Today, we’ve unraveled the intricate details of what it truly means to be a Shoe Repair Technician.

Surprised?

It’s not only about fixing shoes.

It’s about weaving the threads of the past into the future, one stitch at a time.

With our handy shoe repair technician job description template and real-life examples, you’re prepared to step forward.

But why halt your stride?

Stride further with our job description generator. It’s your next leap towards precision-crafted job listings or refining your resume to perfection.

Always bear in mind:

Every stitch you make is a part of a larger tapestry.

Let’s stitch that future. Together.

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