Shopping Mall Manager Job Description [Updated for 2025]

In the era of retail innovation, the role of shopping mall managers has become more crucial than ever.

As consumer behavior shifts and retail trends evolve, the demand for experienced leaders who can manage, optimize, and enhance our retail spaces grows stronger.

But let’s delve deeper: What’s truly expected from a shopping mall manager?

Whether you are:

• A job seeker trying to understand the essence of this role,
• A hiring manager designing the perfect candidate profile,
• Or simply curious about the intricacies of shopping mall management,

You’re in the right place.

Today, we present a customizable shopping mall manager job description template, designed for seamless posting on job boards or career sites.

Let’s dive right into it.

Shopping Mall Manager Duties and Responsibilities

Shopping Mall Managers are responsible for the daily operations, security and profitability of a shopping mall.

They also oversee the work of employees and liaise with tenants and vendors.

Their duties and responsibilities include:

• Overseeing the operation and management of all departments within the shopping mall
• Developing and implementing marketing and sales strategies to attract customers and increase mall revenue
• Ensuring the mall’s safety and security protocols are enforced and maintained
• Handling tenant issues, including lease administration, rental fee negotiations, and store-related concerns
• Coordinating with maintenance staff to ensure cleanliness and functionality of the mall premises
• Supervising the recruitment, training, and performance of mall staff
• Monitoring the mall’s financial operations, including budgeting, expenditure, and revenue generation
• Planning and organizing events, promotional activities, and seasonal decorations to attract more customers
• Assessing and managing risks within the mall
• Liaising with local authorities, media, and the public for promoting the mall and addressing any issues
• Keeping up to date with latest trends in retail to increase the mall’s competitiveness

 

Shopping Mall Manager Job Description Template

Job Brief

We are seeking a dedicated and customer-oriented Shopping Mall Manager to oversee all mall operations.

The Mall Manager’s responsibilities include managing and leasing mall properties, coordinating mall events, monitoring daily mall activities, and ensuring compliance with all safety regulations.

Our ideal candidate is someone with proven experience in retail management, outstanding leadership skills, and the ability to effectively manage mall operations.

The Mall Manager should ensure the mall runs smoothly and remains profitable, while also providing an enjoyable shopping experience for patrons.

 

Responsibilities

• Manage daily operations of the mall.
• Oversee leasing of mall properties and negotiate contracts.
• Plan, coordinate, and execute mall events.
• Ensure compliance with all safety regulations and standards.
• Coordinate with security teams to maintain a safe and secure environment.
• Monitor the performance of retailers and take necessary actions if required.
• Handle customer complaints and provide solutions to enhance customer satisfaction.
• Prepare budgets and monitor expenses and revenues.
• Develop marketing strategies to increase footfall and mall visibility.
• Report to stakeholders about profits, losses, and potential risks.

 

Qualifications

• Proven experience as a Mall Manager or similar retail management role.
• Strong understanding of business management, financial principles and retail marketing.
• Exceptional leadership and decision-making skills.
• Excellent customer service and communication skills.
• Ability to negotiate contracts and work with a variety of stakeholders.
• Knowledge of safety regulations and procedures.
• Proficiency in MS Office and property management software.
• BSc/BA in Business Administration, Retail Management or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Pension plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Shopping Mall Manager
• Work Environment: On-site, during mall hours including weekends. Some office work may be required for administration and planning purposes.
• Reporting Structure: Reports to the Property Owner or Head of Retail Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Shopping Mall Manager Do?

A Shopping Mall Manager, also known as a Shopping Center Manager, is responsible for the daily operations and strategic management of a mall or shopping center.

They are charged with maintaining the facility, hiring and supervising staff, and managing budgets and finances.

The Shopping Mall Manager works closely with tenants and retailers to ensure optimal operation and customer satisfaction.

This includes addressing tenant concerns, marketing vacant spaces to prospective tenants, and negotiating lease contracts.

Additionally, they are responsible for overseeing the security, cleaning, and maintenance of the mall to ensure a safe and pleasant environment for shoppers.

Shopping Mall Managers also coordinate promotional events and marketing activities to attract customers, boost sales, and create awareness of the mall and its offerings.

Furthermore, they ensure compliance with health and safety regulations and address any issues or emergencies that may arise within the mall.

In larger shopping centers, a Mall Manager might also work with a team of assistant managers, each in charge of a specific department such as security, marketing, or tenant relations.

 

Shopping Mall Manager Qualifications and Skills

A proficient Shopping Mall Manager should possess a variety of skills and qualifications to ensure efficient operation of the mall.

These include:

• Strong leadership skills to manage and lead all the teams working in the mall such as security, housekeeping, and customer service.
• Excellent communication skills to interact effectively with mall employees, tenants, customers, and vendors.
• Problem-solving skills to resolve disputes, handle emergencies, and make quick decisions that affect the mall’s operations.
• Customer service skills to ensure that the mall’s visitors have the best experience possible.
• Attention to detail to monitor all aspects of the mall’s operations, from safety procedures to the quality of customer service.
• Financial acumen to manage budgets, ensure profitable leasing contracts, and understand financial reports.
• Knowledge of retail management and marketing to attract retailers and customers, and to plan effective promotional events.
• Physical stamina to handle the demands of a large, multifaceted facility, which may include long hours and walking large portions of the mall regularly.

 

Shopping Mall Manager Experience Requirements

For a Shopping Mall Manager role, candidates typically require at least 5 to 7 years of experience in retail, operations, or property management.

This experience should ideally include some time working in a senior or leadership role.

Entry-level candidates might start their careers in roles such as Retail Associate, Assistant Store Manager, or Property Management Assistant, gaining essential skills and understanding of the retail environment and property management operations.

Candidates with 3 to 5 years of experience might find themselves in roles such as Store Manager or Property Manager, where they are responsible for individual stores or properties.

This step in their careers is crucial for understanding the larger operational scope and complexities of managing a shopping mall.

Those with more than 7 years of experience, ideally including some in leadership roles, are likely ready for the role of Shopping Mall Manager.

These individuals will have a deep understanding of retail operations, customer service, property management, and team leadership.

Moreover, experience working with marketing and promotional campaigns, managing budgets, and vendor relationships will be beneficial.

They are also expected to have proven experience in strategic planning and emergency response planning.

All these experiences contribute to a well-rounded Shopping Mall Manager who is capable of overseeing the operations of a large, multifaceted retail establishment.

 

Shopping Mall Manager Education and Training Requirements

Shopping Mall Managers typically have a bachelor’s degree in business administration, business management, or a related field.

An understanding of retail sales, marketing, and human resources is important.

Therefore, coursework in these areas is beneficial.

Some positions may require Shopping Mall Managers to have a master’s degree in business administration (MBA) or a related field.

Such advanced degree programs can provide a comprehensive understanding of business operations that may be helpful in effectively managing a shopping mall.

In addition to formal education, it’s essential for Shopping Mall Managers to have several years of retail or managerial experience.

Some Shopping Mall Managers may also seek certification from recognized professional bodies such as the Institute of Real Estate Management (IREM), which offers the Certified Shopping Center Manager (CSM) credential.

This certification demonstrates a high level of competence and professionalism, increasing credibility and potential for career advancement.

Ongoing training is also important in this role, as Shopping Mall Managers must stay updated with the latest trends in retail, customer service, and mall operations.

 

Shopping Mall Manager Salary Expectations

A Shopping Mall Manager can expect to earn an average salary of $62,587 (USD) per year.

This salary can fluctuate based on factors such as the size and location of the mall, the individual’s level of experience in management, and the financial health of the mall’s retail tenants.

 

Shopping Mall Manager Job Description FAQs

What skills does a Shopping Mall Manager need?

Shopping Mall Managers should possess excellent leadership and decision-making skills to guide their team effectively.

Strong communication and interpersonal skills are required to liaise with tenants, customers, and staff.

Knowledge of financial management and basic accounting is necessary to oversee the mall’s budget.

Additionally, problem-solving skills and the ability to handle crisis situations are vital.

 

Do Shopping Mall Managers need a degree?

While it’s not always a requirement, many Shopping Mall Managers hold a degree in Business Management, Marketing, or a related field.

Real-world experience is also highly valued in this role.

Some malls may require managers to have a background in retail management or hospitality.

 

What should you look for in a Shopping Mall Manager resume?

Key things to look for in a Shopping Mall Manager resume include previous experience in a management role, preferably in retail or a customer-focused environment.

Also, check for their understanding of commercial leasing, financial management, and marketing strategies.

Certifications in facility management or a related field can be an added advantage.

 

What qualities make a good Shopping Mall Manager?

A good Shopping Mall Manager is an effective leader who can motivate and manage a diverse team.

They should be customer-focused, with a keen ability to anticipate and meet customer needs.

Strong problem-solving abilities and crisis management skills are crucial.

They should also have a good understanding of marketing strategies to attract more customers to the mall.

 

How challenging is it to hire a Shopping Mall Manager?

Hiring a Shopping Mall Manager can be challenging as the role requires a unique blend of skills.

The candidate must have a business mindset, coupled with a customer service orientation.

It’s also essential that they have experience in managing large teams and facilities.

As such, finding a candidate with the right combination of skills, experience and a customer-oriented mindset can be a demanding task.

 

Conclusion

And there you have it.

Today, we’ve just unlocked the essence of being a shopping mall manager.

Surprise, surprise!

It’s not only about managing stores and sales.

It’s about orchestrating the heart of the city’s commerce, one store at a time.

With our practical shopping mall manager job description template and real-life examples, you’re perfectly equipped to make that next step.

But why end your journey there?

Explore further with our job description generator. It’s your ultimate guide to creating detail-oriented job listings or polishing your resume to perfection.

Remember:

Every store is a piece of a larger, thriving hub.

Let’s shape that hub. Together.

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