Toll Collector Job Description [Updated for 2024]

In the fast-paced era of automated systems, the role of toll collectors still holds significant importance.

As transportation networks evolve, the need for skilled individuals who can efficiently manage and operate our toll collection systems remains strong.

But let’s delve deeper: What’s truly expected from a toll collector?

Whether you are:

• A job seeker trying to understand the responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the integral role of toll collection,

You’re in the right place.

Today, we introduce a customizable toll collector job description template, designed for effortless posting on job boards or career sites.

Let’s get started.

Toll Collector Duties and Responsibilities

Toll Collectors are primarily responsible for collecting toll fees from vehicles passing through a toll booth.

They handle cash transactions, make change, and provide directions and information to motorists.

A Toll Collector’s daily duties and responsibilities can include:

• Collecting and recording the correct toll amounts from motorists
• Issuing receipts, tickets, or change to motorists
• Monitoring and controlling the flow of traffic through the toll booth
• Maintaining accurate records of transactions, funds collected, and receipts issued
• Assisting with vehicle breakdowns or accidents near toll booths
• Providing directions and answering questions about routes, weather conditions, and local attractions
• Performing toll booth maintenance and cleaning tasks
• Ensuring compliance with toll operation policies and regulations
• Reporting any discrepancies or incidents to the supervisor
• Handling the opening and closing procedures of the toll booth

 

Toll Collector Job Description Template

Job Brief

We are looking for a reliable Toll Collector to manage transactions at our toll booth.

The Toll Collector will be responsible for collecting toll fees from drivers, making change when necessary, and maintaining accurate records of transactions.

Our ideal candidates are customer-focused, have good communication skills, and basic math abilities.

They should be able to work in shifts, including weekends and holidays, as the toll booth operates 24/7.

Ultimately, the role of the Toll Collector is to ensure that the flow of traffic is not hindered and that drivers are charged the correct tolls.

 

Responsibilities

• Collect toll fees from motorists
• Make change and issue receipts if necessary
• Keep track of all cash and credit transactions
• Ensure toll booth and surrounding areas are clean and orderly
• Handle customer complaints and questions in a professional manner
• Report any issues or irregularities to management
• Communicate effectively with the next shift
• Observe and report possible safety hazards

 

Qualifications

• High School Diploma or equivalent
• Previous experience in a cash handling role preferred
• Customer service skills
• Basic math abilities
• Ability to handle complaints calmly and professionally
• Ability to work in shifts, including nights, weekends, and holidays
• Good communication and interpersonal skills

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off

 

Additional Information

• Job Title: Toll Collector
• Work Environment: Outdoor setting in a toll booth. Must be able to work in varying weather conditions.
• Reporting Structure: Reports to the Toll Booth Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Toll Collector Do?

Toll Collectors are typically employed by transportation departments or private tollway companies.

Their primary role is to collect toll fees from vehicles passing through a toll booth on highways, bridges, and tunnels.

They provide drivers with the necessary documentation, such as tickets or receipts, to prove that the toll has been paid.

Toll Collectors are also responsible for accurately counting and recording the collected tolls.

They must ensure that the correct fee is charged based on the type of vehicle or the number of axles it has.

In addition, they may provide drivers with directions and other information, such as traffic conditions or rest area locations.

They are also responsible for notifying law enforcement officials if they spot any suspicious activities or vehicles.

Some Toll Collectors operate the machines that collect tolls electronically.

They may also monitor surveillance equipment and report any malfunctions or issues to their supervisors.

In all these activities, they must demonstrate courtesy and professionalism to drivers, ensuring a smooth and efficient toll collection process.

 

Toll Collector Qualifications and Skills

A qualified Toll Collector should possess the following skills and qualifications:

• Excellent counting and cash handling abilities for accurate and efficient toll collection.
• Strong communication skills for effectively interacting with the public and answering questions about toll information and procedures.
• Good interpersonal skills to handle all interactions with the public in a professional and courteous manner.
• Detail-oriented to ensure accurate record keeping of transactions and toll collections.
• Physical abilities that allow them to stand or sit for long periods.
• Ability to work in varying weather conditions as some toll booths are outside and exposed to the elements.
• Customer service skills to manage any complaints or issues that arise from drivers.
• Basic computer skills for entering information into a database or toll system.
• Problem-solving skills to handle unexpected situations like vehicle breakdowns at the toll booth or disputes over toll fees.

 

Toll Collector Experience Requirements

Toll Collector roles typically require minimal experience as they are often entry-level positions.

However, having experience in handling cash, customer service, or any role that requires attention to detail would be advantageous.

Training is usually provided on the job, where new hires learn how to use the toll collection equipment, handle cash, provide customer service, and maintain accurate transaction records.

Candidates with one to two years of experience as Toll Collectors may be entrusted with more responsibilities like supervising shifts and training new hires.

Those with more than three years of experience might be considered for managerial roles, overseeing operations at a toll booth or even multiple booths.

They may also be involved in the implementation of new toll collection technologies and systems.

Additional experience, particularly in customer service or any role requiring cash handling and record keeping, can also be beneficial.

 

Toll Collector Education and Training Requirements

Toll Collectors typically require a high school diploma or equivalent education level.

They usually receive on-the-job training where they learn how to operate the toll collection equipment and become familiar with the policies and procedures of the toll facility.

In addition to this, they must have good mathematical skills as they are required to handle cash transactions, provide correct change and balance cash drawers.

Customer service skills are also necessary as they interact with motorists on a daily basis.

Therefore, any previous experience in customer service roles can be beneficial.

Some states may require Toll Collectors to have a valid driver’s license.

While not necessary, taking courses in customer service or relevant fields can improve their skills and increase job prospects.

No specific licensure or certification is generally required to work as a toll collector.

However, ongoing training may be provided and required by the employer for operation of new equipment or software.

 

Toll Collector Salary Expectations

The average wage for a Toll Collector is approximately $13.00 (USD) per hour.

However, the actual income can significantly vary depending on the individual’s years of experience, the state or city where the job is located, and the specific company for which they work.

 

Toll Collector Job Description FAQs

What skills does a toll collector need?

Toll collectors should possess basic math skills for accurate cash handling and giving change.

They should also have excellent communication and customer service skills to deal with a diverse public, including handling difficult situations with tact and professionalism.

Lastly, they should have good attention to detail to accurately document vehicle information and collection data.

 

Do toll collectors need a degree?

Toll collectors do not necessarily require a degree.

Typically, a high school diploma or equivalent is sufficient for this role.

However, toll collectors should have a good understanding of math, customer service skills, and should be comfortable working in all types of weather conditions.

 

What should you look for in a toll collector resume?

In a toll collector resume, look for previous experience in handling cash and customer service, as these are key aspects of the job.

A clean driving record is often required for this role as well.

Good communication skills and the ability to handle stressful situations calmly are also desirable traits for a toll collector.

 

What qualities make a good toll collector?

A good toll collector is patient, diligent, and has excellent customer service skills.

They should be comfortable handling cash and making change quickly and accurately.

They should also have the ability to remain calm in stressful situations, such as when dealing with irate or impatient drivers.

Good physical stamina is also beneficial as toll collectors are required to stand for long periods.

 

What are the working hours for a toll collector?

Toll collectors often work in shifts, as toll booths usually operate 24 hours a day, seven days a week.

The working hours can vary greatly, with some shifts covering overnight, weekends, and holidays.

The exact hours and shift patterns can depend on the specific toll facility.

 

Conclusion

And there you have it.

Today, we’ve given you an insider’s look at what it truly entails to be a toll collector.

Surprised?

It’s not just about collecting money.

It’s about ensuring smooth traffic flow and providing excellent customer service, one vehicle at a time.

Armed with our reliable toll collector job description template and real-life examples, you’re ready to make your move.

But why stop here?

Dig deeper with our job description generator. It’s your stepping stone to creating precision-crafted job postings or refining your resume to perfection.

Remember:

Every vehicle you encounter is a part of the bigger journey.

Let’s shape that journey. Together.

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