Accounting Software Support Specialist Job Description [Updated for 2025]

In the digital era, the focus on Accounting Software Support Specialists is more prominent than ever.

As technology advances, the demand for proficient individuals who can manage, enhance, and secure our accounting software tools grows louder.

But let’s delve deeper: What exactly is expected from an Accounting Software Support Specialist?

Whether you are:

• A job seeker trying to comprehend the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the intricacies of accounting software support,

You’re in the right place.

Today, we are presenting a customizable Accounting Software Support Specialist job description template, designed for effortless posting on job boards or career sites.

Let’s get started.

Accounting Software Support Specialist Duties and Responsibilities

Accounting Software Support Specialists are responsible for providing technical assistance to users of various accounting software.

Their role includes troubleshooting, problem-solving, and assisting users in maximizing the potential of the software to meet their unique needs.

Their key duties and responsibilities include:

• Provide technical support to users of accounting software
• Identify and troubleshoot software issues
• Train users on how to use the software effectively
• Install, configure, and update the accounting software
• Maintain records of software issues and resolutions for future reference
• Work closely with the software development team to report bugs and request new features
• Recommend software upgrades and additional products or services to meet clients’ needs
• Test new versions of the software before they are released to ensure they are bug-free and user-friendly
• Write and maintain user manuals and FAQs for the software
• Keep up to date with the latest trends and developments in accounting software

 

Accounting Software Support Specialist Job Description Template

Job Brief

We are seeking a proficient Accounting Software Support Specialist to assist our clients with our accounting software.

The specialist will be responsible for installing the software, making upgrades, and troubleshooting any technical issues.

Ideal candidates for this role should be tech-savvy, detail-oriented, and have excellent communication and customer service skills.

They should also be well-versed in general accounting principles and have a solid understanding of our specific software.

 

Responsibilities

• Provide technical assistance to clients regarding our accounting software
• Install, configure, and upgrade the software as necessary
• Identify and resolve technical issues promptly
• Create and maintain comprehensive documentation
• Train end-users on how to effectively use the software
• Liaise with software vendors for prompt resolution of issues
• Stay updated on the latest updates and features of the software
• Provide technical support via phone, email, or remote access
• Perform tests on software updates and report issues to development team
• Work collaboratively with other IT staff to ensure smooth software performance

 

Qualifications

• Proven work experience as a Software Support Specialist or similar role
• Familiarity with accounting software, such as QuickBooks, Sage, or Xero
• Good understanding of accounting principles
• Proficiency in diagnosing and resolving technical issues
• Excellent communication and customer service skills
• Attention to detail and good problem-solving skills
• BSc degree in Computer Science, Accounting, or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Accounting Software Support Specialist
• Work Environment: Office setting with options for remote work. Some travel may be required for client consultations.
• Reporting Structure: Reports to the IT Manager or Support Lead.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Accounting Software Support Specialist Do?

An Accounting Software Support Specialist typically works for software development companies or within the IT department of corporations.

They can also work as independent consultants, offering their services to various businesses.

The primary responsibility of an Accounting Software Support Specialist is to assist users of specific accounting software.

They provide technical support, troubleshoot issues, and ensure that the software is used correctly and efficiently.

Their job involves understanding and resolving software glitches, training users on how to use the software, and providing updates and patches as necessary.

They must be able to understand the software thoroughly, and be able to explain its features and functions to users in a clear and concise manner.

The Accounting Software Support Specialist also collaborates with software engineers to understand any new features or updates, so they can effectively assist the users.

Often, they are also tasked with preparing technical manuals and help guides, and may be involved in training sessions for new or potential users.

Their role may also involve testing and evaluating new software or updates before they are released to the end-users, ensuring that the product is reliable and meets the needs of the users.

Overall, the Accounting Software Support Specialist plays a crucial role in ensuring smooth and efficient use of accounting software, ultimately helping businesses manage their finances more effectively.

 

Accounting Software Support Specialist Qualifications and Skills

An Accounting Software Support Specialist should have the necessary skills and qualifications to meet the job requirements, these include:

• Strong technical knowledge and understanding of accounting software to assist clients with various software issues and needs.
• Excellent problem-solving skills to identify, analyze, and resolve software glitches, errors, or complications.
• Effective communication skills to interact with clients, understand their problems, and explain solutions in an easy-to-understand manner.
• Customer service skills to handle client concerns, requests, or complaints in a professional and courteous manner.
• Time management skills to address software issues promptly and efficiently.
• Experience in training or educating users on how to use the software effectively.
• Knowledge of accounting principles to understand the specific needs and requirements of the client.
• Attention to detail to ensure accuracy in troubleshooting and addressing software issues.
• Ability to work under pressure and handle potentially stressful situations.
• Experience with software testing and quality assurance processes to ensure optimal functionality of the software.

 

Accounting Software Support Specialist Experience Requirements

Entry-level candidates for the role of Accounting Software Support Specialist typically require a minimum of 1 to 2 years of experience, often gained through internships or part-time roles in financial software support or IT-related roles.

This experience is crucial to understand the technical nuances of the software and to handle customer queries effectively.

Candidates with 2 to 3 years of experience often have a solid understanding of accounting principles and the functionality of the accounting software.

This experience can be gained through roles such as Accounting Clerk, Junior Accountant, or IT Support Specialist in organizations that use accounting software.

Those with more than 3 years of experience may have advanced their troubleshooting skills and have a thorough understanding of the features and applications of the software.

They may have also developed excellent customer service skills, as their roles would likely involve providing support and solutions to end-users of the software.

Candidates with over 5 years of experience may have leadership experience, having coordinated or managed a team of support specialists.

Such candidates are well-equipped to handle complex software issues, guide their team effectively, and maintain high customer satisfaction levels.

 

Accounting Software Support Specialist Education and Training Requirements

Accounting Software Support Specialists typically need a bachelor’s degree in accounting, finance, or a related field.

In addition, knowledge of accounting principles and familiarity with accounting software such as QuickBooks, Sage, or Microsoft Dynamics is essential.

Some positions may require a Certified Public Accountant (CPA) license or a master’s degree in accounting or information technology for advanced roles.

Accounting Software Support Specialists must also have strong problem-solving skills and the ability to communicate effectively with non-technical users, which can be improved through customer service or communication training.

Moreover, some professionals in this role may choose to pursue certification in specific accounting software, such as becoming a Certified QuickBooks ProAdvisor.

This indicates their expertise in the software and can make them more attractive to employers.

Continued education and staying updated with the latest software changes and updates is crucial for maintaining proficiency in this role.

 

Accounting Software Support Specialist Salary Expectations

The average salary for an Accounting Software Support Specialist is approximately $61,937 (USD) per year.

However, the actual earnings can differ based on factors such as experience, certifications, the complexity of the software they are supporting, and the location of the job.

 

Accounting Software Support Specialist Job Description FAQs

What skills does an Accounting Software Support Specialist need?

An Accounting Software Support Specialist needs strong problem-solving skills to troubleshoot software issues effectively.

They should have in-depth knowledge of accounting principles and software.

Excellent communication skills are also important to explain complex problems and solutions to non-technical users.

They should also be familiar with different operating systems and databases.

 

Do Accounting Software Support Specialists need a degree?

Most Accounting Software Support Specialists have a degree in Accounting, Computer Science, or a related field.

While not always mandatory, a degree can provide a solid foundation of knowledge for this role.

However, hands-on experience with accounting software and excellent problem-solving skills are often more important.

 

What should you look for in an Accounting Software Support Specialist resume?

Look for a background in both accounting and IT.

They should have experience with the specific accounting software your company uses, as well as general computer troubleshooting skills.

Certifications in relevant software can also be a plus.

Strong customer service skills and the ability to communicate effectively with non-technical users are also important.

 

What qualities make a good Accounting Software Support Specialist?

A good Accounting Software Support Specialist is patient and has excellent communication skills, enabling them to explain complex issues to users in a clear, understandable way.

They are analytical and detail-oriented, allowing them to troubleshoot effectively and find solutions to software problems.

They also have a solid understanding of both accounting and IT, which is crucial for this role.

 

Is it difficult to hire Accounting Software Support Specialists?

Hiring an Accounting Software Support Specialist can be challenging, as it requires a unique blend of skills in both accounting and IT.

You may need to offer competitive salaries and benefits to attract the best candidates.

It can also be beneficial to provide ongoing training and professional development opportunities, as this role requires staying up-to-date with the latest software and technology trends.

 

Conclusion

And there you have it.

Today, we’ve unveiled the nuances and intricacies involved in being an Accounting Software Support Specialist.

Surprised?

It’s not just about working with numbers.

It’s about aiding the smooth functioning of businesses, one accounting software issue at a time.

Armed with our refined Accounting Software Support Specialist job description template and real-world instances, you’re ready to take the plunge.

But why limit yourself?

Explore further with our job description generator. It’s your stepping stone to meticulously drafted listings or tuning your resume to perfection.

Keep in mind:

Every software solution is part of a larger business story.

Let’s write that story. Together.

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