Aftermarket Services Manager Job Description [Updated for 2025]

In the evolving world of technology, the role of an Aftermarket Services Manager is becoming increasingly crucial.

As business landscapes change and customer demands grow, the need for experienced professionals who can manage, optimize, and enhance our post-sales services is more pressing than ever.

But let’s delve deeper: What is truly expected from an Aftermarket Services Manager?

Whether you are:

• A job seeker looking to understand the core of this role,
• A hiring manager delineating the perfect candidate,
• Or simply curious about the intricacies of aftermarket services management,

You’ve come to the right place.

Today, we present a versatile Aftermarket Services Manager job description template, tailored for effortless posting on job boards or career sites.

Let’s dive straight into it.

Aftermarket Services Manager Duties and Responsibilities

Aftermarket Services Managers are responsible for overseeing and managing the after-sales services provided to customers.

This includes monitoring warranty claims, handling customer complaints, managing the repair or replacement of products and ensuring overall customer satisfaction.

They have the following duties and responsibilities:

• Develop and implement effective aftermarket service strategies
• Oversee the processing of warranty claims and customer complaints
• Coordinate with the production and sales departments to ensure product availability and timely delivery
• Manage the repair or replacement of defective products
• Ensure the maintenance of accurate records of all after-sales services
• Review customer feedback and use it to improve service delivery
• Train and oversee the performance of the aftermarket services team
• Coordinate with vendors and suppliers for parts and service support
• Ensure compliance with all relevant regulations and quality standards
• Develop strong customer relationships to enhance brand loyalty
• Monitor and report on aftermarket services performance and metrics

 

Aftermarket Services Manager Job Description Template

Job Brief

We are seeking an experienced Aftermarket Services Manager to join our team.

This individual will be responsible for managing all aspects of our aftermarket services, including warranty administration, parts, and service sales.

The successful candidate will have a strong understanding of customer service and the ability to manage and coordinate a team.

They will also be responsible for managing customer relations and developing new business opportunities.

 

Responsibilities

• Manage and coordinate all activities related to aftermarket services including warranty administration, parts, and service sales
• Develop and implement strategies to improve customer service, drive store sales, and increase profitability
• Ensure customer satisfaction by overseeing quality of service and customer feedback
• Coordinate with the sales and marketing team to develop strategies for growth
• Develop and manage a team of service technicians and customer service representatives
• Maintain an organized and detail-oriented work environment
• Prepare reports on aftermarket services and present to management
• Handle customer complaints and issues in a professional manner

 

Qualifications

• Proven work experience in aftermarket services management or similar role
• Excellent understanding of customer service and experience in managing a team
• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and high volume workload
• BSc degree in Business Administration, Marketing or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Aftermarket Services Manager
• Work Environment: Office setting with some travel required for client meetings and site visits.
• Reporting Structure: Reports to the Director of Operations or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $95,000 minimum to $145,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Aftermarket Services Manager Do?

Aftermarket Services Managers typically work in a variety of industries including automotive, electronics, aerospace, etc., where products require ongoing maintenance, repairs, or upgrades.

Their primary role is to ensure that clients receive high-quality service once a product has been sold, covering areas such as parts, accessories, warranty claims, repairs, and maintenance.

They oversee the entire process, starting from the identification of customer needs, through service delivery, and up to customer feedback and satisfaction.

Aftermarket Services Managers work closely with a wide range of personnel including sales teams, technicians, and customer service representatives.

They ensure that all staff are trained and equipped to provide excellent customer service.

They are responsible for developing and implementing strategies to improve customer retention and loyalty.

This may involve creating special programs, deals, or incentives for returning customers.

Additionally, they track and analyze metrics to gauge the success of their aftermarket services and make necessary changes to improve the effectiveness and efficiency of operations.

Overall, their aim is to increase customer satisfaction, generate repeat business, and contribute to the company’s bottom line through the effective management of aftermarket services.

 

Aftermarket Services Manager Qualifications and Skills

An effective Aftermarket Services Manager should have the skills and qualifications that align with your job description, such as:

• Strong knowledge of aftermarket sales processes and operations to effectively manage and oversee all aftermarket activities.
• Excellent communication skills to facilitate clear and concise discussions with team members, other departments, and external customers. Able to resolve issues and handle customer complaints professionally.
• Strong leadership skills to manage, motivate, and lead the aftermarket team. Should be able to effectively delegate tasks, provide guidance, and ensure team cohesion.
• Understanding of CRM (Customer Relationship Management) systems and practices to manage and analyze customer interactions and data throughout the customer lifecycle.
• Problem-solving skills to identify and resolve issues related to aftermarket sales and services in a timely and efficient manner.
• Strong organizational skills to manage various tasks, keep track of inventory, ensure timely delivery of services, and maintain records.
• Financial acumen to oversee budgets, pricing, and cost management for aftermarket services. Should be able to negotiate contracts and evaluate profitability of services.
• Customer service skills to understand and meet customer needs and expectations, ensuring a high level of customer satisfaction.

 

Aftermarket Services Manager Experience Requirements

Aftermarket Services Managers typically need a minimum of 5 to 7 years of experience in the industry, with a focus on customer service, sales, or operations management.

This experience provides them with a deep understanding of the aftermarket services industry, including knowledge of parts, service contracts, warranty management, and customer relationship management.

Candidates with experience in project management or team leadership are often preferred, as the role often involves coordinating different teams and overseeing multiple projects simultaneously.

Those aspiring to move into this role may start in entry-level positions such as Aftermarket Services Associate or Coordinator, gradually gaining industry experience and knowledge.

Candidates with more than 10 years of experience in the field usually have a proven track record of managing and improving aftermarket service operations, and are often considered for senior-level positions.

Experience with certain software, such as CRM systems or ERP tools, may also be required or preferred in this role, as they are often used to manage customer relationships and inventory.

Continuing education, through workshops or certifications in areas like operations management or customer relationship management, can also be beneficial for those in this role.

 

Aftermarket Services Manager Education and Training Requirements

Aftermarket Services Managers typically hold a bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

In-depth knowledge of the product lifecycle, from production to consumer purchase, and the distribution process is essential for this role.

A clear understanding of concepts such as inventory management, customer service, and logistics is necessary.

Some positions might require Aftermarket Services Managers to have a master’s degree in Business Administration or Supply Chain Management.

An MBA with a specialization in operations, logistics, or supply chain management could be particularly beneficial.

Candidates can further enhance their credibility by pursuing certifications in supply chain management, customer service, or logistics.

These certifications can be acquired through recognized institutions such as the American Production and Inventory Control Society (APICS) or the International Customer Service Association (ICSA).

Relevant work experience, preferably in aftermarket services or supply chain management, is often a crucial requirement for this role.

This experience helps in understanding the complexities of the aftermarket services industry and the strategies to manage them effectively.

Continued professional development through seminars, workshops, and training programs is also beneficial in keeping up with industry trends and technological advancements.

 

Aftermarket Services Manager Salary Expectations

An Aftermarket Services Manager earns an average salary of $75,000 (USD) per year.

However, the actual salary may vary depending on factors such as years of experience, the size and industry of the employing company, and the geographical location of the job.

 

Aftermarket Services Manager Job Description FAQs

What are the primary responsibilities of an Aftermarket Services Manager?

An Aftermarket Services Manager is responsible for managing and overseeing the provision of aftermarket services, which include maintenance, repairs, replacements, and customer support.

They also develop strategies for improving service quality, increasing profitability, and retaining customers.

Additionally, they collaborate with sales teams to drive sales of aftermarket products and services and manage relationships with vendors and suppliers.

 

What qualifications are required for an Aftermarket Services Manager?

The qualifications for an Aftermarket Services Manager can vary depending on the industry and company size.

However, a bachelor’s degree in business management or a related field is usually required.

Experience in customer service or sales management, especially in an aftermarket setting, is highly beneficial.

Additionally, strong leadership, organizational, and communication skills are essential for this role.

 

What should you look for in an Aftermarket Services Manager resume?

An Aftermarket Services Manager resume should demonstrate a strong background in customer service or sales, preferably within the aftermarket sector.

Look for experience in managing teams, implementing service strategies, and improving customer satisfaction.

Also, consider any qualifications or certifications related to business management or the specific industry.

 

What qualities make a good Aftermarket Services Manager?

A good Aftermarket Services Manager should have excellent leadership and team management skills, as they are responsible for overseeing the entire aftermarket team.

They should also have strong communication and interpersonal skills to effectively interact with customers, team members, and other stakeholders.

Furthermore, they should be able to strategize and implement plans to improve the quality of services and increase profitability.

 

Is it challenging to hire an Aftermarket Services Manager?

Finding the right Aftermarket Services Manager can be challenging as the role requires a specific set of skills and experience.

The candidate should not only have a solid background in customer service or sales but also experience in the aftermarket sector.

Furthermore, they should demonstrate strong leadership skills and the ability to make strategic decisions.

However, with a well-planned recruitment process and a competitive compensation package, you can attract the right talent.

 

Conclusion

So there you have it.

Today, we’ve unraveled the realities of being an Aftermarket Services Manager.

And guess what?

It’s not just about managing services and products.

It’s about shaping the future of customer service and product performance, one strategy at a time.

With our handy Aftermarket Services Manager job description template and insightful real-world examples, you’re ready to take the leap.

But why stop there?

Delve deeper with our job description generator. It’s your perfect tool for crafting pin-point precise listings or refining your resume to perfection.

Remember:

Every strategy implemented is part of a larger customer satisfaction picture.

Let’s shape that future. Together.

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