Automation and Robotics Field Service Engineer Job Description [Updated for 2025]

In the era of Industry 4.0, the demand for Automation and Robotics Field Service Engineers is at an all-time high.

As technology evolves rapidly, the need for skilled professionals who can design, manage, and maintain our automated systems and robotic machinery is growing at an equally fast pace.

But what really is expected from an Automation and Robotics Field Service Engineer?

Whether you are:

• An applicant seeking to understand the core responsibilities of this role,
• A recruiter aiming to outline the perfect candidate profile,
• Or merely fascinated by the realm of automation and robotics,

You’ve landed on the right page.

In this section, we present a customizable job description template for an Automation and Robotics Field Service Engineer, designed for effortless uploading on job boards or employment websites.

Without further ado, let’s delve into it.

Automation and Robotics Field Service Engineer Duties and Responsibilities

Automation and Robotics Field Service Engineers apply their expert knowledge of mechanical and electrical systems to install, maintain, troubleshoot, and repair automation and robotics equipment.

They play a critical role in ensuring the smooth operation of robotic systems in various industries.

Their key duties and responsibilities include:

• Evaluating and installing automation systems and robotic equipment in accordance with clients’ requirements
• Performing regular maintenance checks to ensure equipment is functioning optimally
• Troubleshooting and repairing mechanical, electronic, and software faults in automation and robotic equipment
• Updating and modifying existing automation and robotic systems to enhance performance and functionality
• Providing technical support and training to clients and other staff members on automation and robotic systems
• Documenting all installations, inspections, maintenance, repair work, and other related procedures
• Keeping up-to-date with advancements in automation and robotics technology
• Ensuring compliance with safety regulations and guidelines when working with automation and robotic systems

 

Automation and Robotics Field Service Engineer Job Description Template

Job Brief

We are seeking a skilled Automation and Robotics Field Service Engineer to join our dynamic team.

The ideal candidate will be responsible for installing, troubleshooting and repairing automated equipment and robotic systems.

The tasks include but are not limited to deploying robotics applications, developing innovative automation processes and providing efficient technical support to our clients.

 

Responsibilities

• Install, repair, and maintain automated robotic equipment and systems.
• Analyze and interpret schematics, technical drawings, and manuals.
• Diagnose and troubleshoot mechanical, electrical and system failures.
• Provide technical support to clients and train end-users on system operations.
• Monitor robot performance and make necessary adjustments to achieve optimal results.
• Perform software upgrades and patches.
• Assist with automation projects from concept to implementation.
• Ensure compliance with safety regulations and maintain clean and orderly work areas.
• Travel to client sites to provide on-site support and maintenance.

 

Qualifications

• Proven experience as a Field Service Engineer, preferably in the field of automation and robotics.
• Knowledge of mechanical, electrical, and electronic components of robots.
• Familiarity with robotics software programming and systems integration.
• Strong problem-solving and analytical skills.
• Willingness to travel and work at client locations.
• Excellent communication and customer service skills.
• A degree in Mechanical Engineering, Electrical Engineering, Robotics or a related field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities
• Travel allowances

 

Additional Information

• Job Title: Automation and Robotics Field Service Engineer
• Work Environment: This role requires extensive fieldwork. Travel to client sites is necessary and may involve staying overnight or for extended periods.
• Reporting Structure: Reports to the Field Service Manager.
• Salary: Salary is commensurate with experience and qualifications, along with market and business considerations.
• Pay Range: $75,000 minimum to $135,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Automation and Robotics Field Service Engineer Do?

Automation and Robotics Field Service Engineers work in a variety of industries, ranging from manufacturing to healthcare, where automation and robotics technology is utilized.

They may work for robotics manufacturers, automation technology companies, or as independent contractors.

They are responsible for the installation, maintenance, and repair of robotics and automated machinery.

This includes troubleshooting problems, replacing faulty parts, and performing regular service checks to ensure optimal machine performance.

They often work closely with other engineers and technicians, and may also liaise with customers to determine their needs and provide appropriate solutions.

The role involves programming and testing robots, as well as integrating them into existing production processes.

They need to ensure that these systems meet safety standards and operate efficiently.

They also provide technical support and training to end-users, helping them understand how to operate and maintain their robotic systems.

Additionally, they may be involved in the design and development of new automation systems and robotic technology, using their field experience to inform improvements and innovations.

They may also be asked to provide feedback and recommendations on how to improve the functionality and efficiency of existing systems.

In summary, Automation and Robotics Field Service Engineers play a crucial role in implementing and maintaining the technology that drives modern industry.

Their skills and knowledge help businesses improve productivity, reduce costs, and increase safety.

 

Automation and Robotics Field Service Engineer Qualifications and Skills

Automation and Robotics Field Service Engineers must possess a combination of technical skills, industry knowledge and soft skills to efficiently install, maintain, and troubleshoot automation systems.

These include:

• Technical knowledge and expertise in areas such as robotics, automation, electrical and electronic systems, and mechanical systems to enable accurate diagnosis and repair of equipment faults.
• Problem-solving skills to effectively detect, analyze and resolve issues that may arise with automated systems and robotic equipment.
• Excellent communication skills to clearly convey technical information to clients, colleagues, and stakeholders, ensuring that all involved parties understand the issues at hand.
• Flexibility and adaptability to work in different environments and deal with changes in project requirements and schedules.
• Attention to detail to ensure safety and compliance with standards and regulations when installing, operating, and maintaining automation and robotic systems.
• Physical stamina and hand-eye coordination to work with tools and handle the physical demands of the job, including occasional heavy lifting and prolonged standing.
• Customer service skills to build and maintain strong relationships with clients, understand their needs and provide effective solutions.
• Computer skills, particularly in programming languages and software relevant to automation and robotics, to configure systems and troubleshoot issues.

 

Automation and Robotics Field Service Engineer Experience Requirements

Entry-level Automation and Robotics Field Service Engineers typically require a Bachelor’s degree in Engineering or a related field such as Automation, Robotics, or Mechatronics, along with 1 to 2 years of experience.

This experience may be obtained through internships, co-op programs, or as a part-time role in an engineering or manufacturing environment.

Candidates who have worked on automation and robotics projects, either during their academic studies or during their early career, are often considered favourably.

Familiarity with programming languages used in automation, such as C++ or Python, and experience with CAD software are also important.

Automation and Robotics Field Service Engineers with 3 to 5 years of experience typically have a broader knowledge of automation systems, are proficient in troubleshooting and problem-solving, and are skilled at customer service.

These professionals may have gained their experience in roles like Automation Engineer, Robotics Technician, or similar roles.

Those with over 5 years of experience often have advanced technical skills and in-depth knowledge of various automation and robotics systems.

They may have experience leading teams, managing projects, and providing technical training to customers or less experienced engineers.

They could be well-suited for senior-level roles, project management positions, or roles that require extensive customer interaction.

 

Automation and Robotics Field Service Engineer Education and Training Requirements

Automation and Robotics Field Service Engineers generally need a bachelor’s degree in a related field such as mechanical engineering, electrical engineering, automation engineering, robotics or computer science.

This role requires a strong foundation in robotics, automation and control systems, as well as practical experience with installation, troubleshooting, and maintenance of robotic systems.

These engineers also need to have a good understanding of mechanical and electrical systems, as well as programming languages such as C++, Python, or Java, used in controlling and programming the robots.

Some positions might require a master’s degree in a specific engineering discipline or an additional certification like Certified Automation Professional (CAP) or Certified Robotics Technician (CRT) to demonstrate specialized knowledge in the field.

Moreover, to keep up with rapidly advancing technology, continuous learning and updating skills through professional development courses, workshops, and seminars is highly recommended for those in this field.

Work experience through internships, cooperative engineering programs, or entry-level positions in a related field can be beneficial in gaining practical experience in troubleshooting and servicing automation and robotics equipment.

 

Automation and Robotics Field Service Engineer Salary Expectations

The average salary for an Automation and Robotics Field Service Engineer is $78,579 (USD) per year.

Actual earnings can vary significantly based on the individual’s experience, the size and location of the company, and the complexity of the tasks and responsibilities involved in the role.

 

Automation and Robotics Field Service Engineer Job Description FAQs

What skills does an Automation and Robotics Field Service Engineer need?

Automation and Robotics Field Service Engineers need to have a strong foundation in mechanical and electrical engineering principles.

They should also have hands-on experience with automation systems, robotics, and programmable logic controllers (PLCs).

Problem-solving skills, attention to detail, and the ability to work under pressure are other crucial skills.

As they often work with clients, good communication and customer service skills are also necessary.

 

Do Automation and Robotics Field Service Engineers need a degree?

Most Automation and Robotics Field Service Engineers have a bachelor’s degree in a related engineering field such as mechanical, electrical, or robotics engineering.

In some cases, an associate degree or vocational training may be acceptable, especially if it’s supplemented with extensive work experience in automation and robotics.

 

What should you look for in an Automation and Robotics Field Service Engineer resume?

When reviewing a resume, look for a solid educational background in relevant engineering fields.

Previous work experience with automation and robotics is a must.

The candidate should have worked on installing, testing, maintaining, and repairing automated systems.

Any experience with troubleshooting and providing customer support is also beneficial.

Certifications in automation systems or robotics are a plus.

 

What qualities make a good Automation and Robotics Field Service Engineer?

A good Automation and Robotics Field Service Engineer is methodical and detail-oriented, enabling them to identify and troubleshoot complex system issues efficiently.

They should have a strong technical aptitude and be comfortable working with a variety of tools and equipment.

They should also be customer-focused, as they often deal with clients directly, and be able to explain complex technical concepts in simple terms.

 

Is it challenging to hire Automation and Robotics Field Service Engineers?

Yes, it can be quite challenging to hire qualified Automation and Robotics Field Service Engineers.

As this field is rapidly growing and evolving, there is a high demand for these professionals.

However, the pool of candidates with the necessary skills and experience is relatively small.

Therefore, companies need to offer competitive salaries and benefits, and provide opportunities for continued learning and development to attract the best candidates.

 

Conclusion

There you have it.

Today, we’ve explored the intricate facets of what it means to be an Automation and Robotics Field Service Engineer.

And guess what?

It’s not just about working with machines.

It’s about shaping the future of automation and robotics, one widget at a time.

Armed with our exhaustive Automation and Robotics Field Service Engineer job description template and real-world examples, you’re primed to take the next step.

But why rest on your laurels?

Take a deeper dive with our job description generator. It’s your secret weapon for creating precision-crafted job listings or fine-tuning your resume to stand out from the crowd.

Keep in mind:

Every component, every gear, every automated process is part of the larger, exciting picture of the future.

Let’s create that future. Together.

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