Aviation Services Manager Job Description [Updated for 2025]

In the modern age of globalization, the focus on Aviation Services Managers has never been more significant.

The aviation industry continues to evolve, and with every innovation, the demand for proficient individuals who can manage, improve, and secure our aviation services becomes more pronounced.

But let’s delve deeper: What’s truly expected from an Aviation Services Manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager shaping the ideal candidate profile,
• Or simply fascinated by the complex world of aviation services management,

You’ve landed at the right destination.

Today, we present a customizable Aviation Services Manager job description template, designed for seamless posting on job boards or career sites.

Let’s take flight and explore it.

Aviation Services Manager Duties and Responsibilities

Aviation Services Managers play a vital role in the aviation industry, overseeing and coordinating various aspects related to airport operations and services.

They are responsible for ensuring that all airport operations run smoothly and efficiently, while adhering to safety protocols and providing excellent customer service.

Here are some typical duties and responsibilities of an Aviation Services Manager:

• Oversee all aspects of airport operations, including flight scheduling, ground services, and passenger handling
• Ensure all operations comply with federal, state, and local regulations and standards
• Develop and implement operational policies and procedures to enhance efficiency and customer service
• Coordinate with airline representatives, government agencies, and other stakeholders to ensure smooth airport operations
• Manage staff, including hiring, training, and performance evaluation
• Prepare and manage the budget for the aviation services department
• Address and resolve any issues or complaints related to aviation services
• Monitor and manage airport safety programs and emergency response plans
• Oversee the maintenance and repair of airport equipment and facilities
• Coordinate with security personnel to ensure the safety and security of passengers, staff, and airport facilities
• Analyze operational data and prepare reports to track performance and make informed decisions
• Stay updated with latest trends in the aviation industry and adapt operations accordingly

 

Aviation Services Manager Job Description Template

Job Brief

We are seeking an experienced and results-driven Aviation Services Manager to oversee the delivery of all airport services, ensuring safety, efficiency, and customer satisfaction.

In this role, you will manage the operations of ground support equipment, staff, and budgetary concerns.

The ideal candidate should demonstrate strong leadership skills, extensive knowledge of aviation regulations, and the ability to make critical operational decisions.

 

Responsibilities

• Oversee daily operational activities of airport services
• Ensure compliance with all aviation regulations and safety standards
• Manage and coordinate ground support staff and resources
• Develop and implement operational procedures and performance standards
• Manage budget and control costs while ensuring high-quality service
• Address customer concerns and ensure the swift resolution of complaints
• Collaborate with airport authorities and other stakeholders
• Train and mentor staff and ensure ongoing professional development
• Maintain up-to-date knowledge of industry trends and advancements

 

Qualifications

• Proven experience in airport operations management
• Extensive knowledge of aviation regulations and safety practices
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Strong communication and interpersonal skills
• Ability to handle stressful situations and remain calm under pressure
• Proficiency in relevant software applications
• Bachelor’s degree in Aviation Management, Business Administration or relevant field

 

Benefits

• 401(k) retirement plan
• Health, dental and vision insurance
• Paid time off
• Travel benefits
• Professional development opportunities

 

Additional Information

• Job Title: Aviation Services Manager
• Work Environment: This role is primarily based at the airport, and may require shift work including evenings, weekends, and public holidays.
• Reporting Structure: Reports to the Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $75,000 minimum to $135,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Aviation Services Manager Do?

Aviation Services Managers play a pivotal role in the aviation industry, often working for airlines, airports, or aviation service companies.

They are primarily responsible for overseeing and managing the day-to-day operations of aviation services.

This includes coordinating flight schedules, managing personnel, and ensuring adherence to safety procedures and regulatory compliance.

Aviation Services Managers also liaise with various departments such as ground handling, maintenance, catering and cabin services, ensuring seamless operation and service delivery.

They are involved in strategic planning and decision making to improve service quality, efficiency, and profitability.

This includes budgeting, managing resources, and implementing operational changes as needed.

Moreover, they play a crucial role in dealing with emergencies and unplanned issues such as flight delays or cancellations, quickly making decisions to resolve the problems while keeping passenger satisfaction and safety paramount.

They also coordinate and communicate with flight crew, ground staff, and other professionals in the aviation industry to ensure smooth operations.

In addition, an Aviation Services Manager often interfaces with customers, addressing their concerns and complaints, and ensuring a high level of customer satisfaction.

 

Aviation Services Manager Qualifications and Skills

An Aviation Services Manager should have a blend of technical knowledge, interpersonal skills, and leadership abilities.

The following qualifications and skills are essential:

• Extensive knowledge of aviation operations and the ability to effectively manage a variety of services related to aircraft handling, passenger support, and cargo operations.
• Strong leadership skills to manage and motivate a diverse team of ground staff, technicians, and support personnel.
• Excellent problem-solving abilities to quickly identify and address any operational or logistical challenges.
• Interpersonal and communication skills to coordinate with different parties including flight crew, ground staff, air traffic control, and other airport authorities.
• Detail-oriented approach to ensure safety regulations, operational protocols, and quality standards are strictly adhered to.
• Financial acumen to manage budgets, control operational costs, and improve profitability.
• Good negotiation skills to deal with suppliers, vendors, and contract service providers.
• Ability to work under pressure and make key decisions during emergencies or disruptions.

 

Aviation Services Manager Experience Requirements

Entry-level candidates for the role of Aviation Services Manager might have 1 to 3 years of experience in the aviation industry, typically gained through trainee or assistant roles in aviation service teams.

These professionals could also gain on-the-job experience in roles such as Aviation Technician, Ground Crew Member, or Flight Dispatcher.

Candidates with more than 3 years of experience likely have honed their technical skills and knowledge in the aviation sector.

They might have taken up roles as Aviation Operations Coordinator, Air Traffic Controller, or Aviation Safety Officer, and have a thorough understanding of aviation regulations, safety protocols, and operational processes.

Those with more than 5 years of experience in the field are often considered for managerial roles as they may have significant leadership experience.

At this level, candidates are expected to have experience in managing teams, coordinating flight operations, developing safety and emergency procedures, and ensuring compliance with aviation regulations.

Additional certifications related to aviation management, air traffic control, or safety management can further bolster a candidate’s experience and suitability for the role of Aviation Services Manager.

 

Aviation Services Manager Education and Training Requirements

Aviation Services Managers typically hold a bachelor’s degree in a field such as aviation management, aviation science, or aeronautical engineering.

A strong foundation in aviation operations, safety protocols, and knowledge of aviation laws and regulations is essential for this role.

This can be acquired through coursework during undergraduate study or through practical experience in the aviation industry.

Some employers may prefer candidates with a master’s degree in aviation management or a related field.

This advanced education can provide a deeper understanding of aviation policy, airport planning, and financial management in aviation.

Aviation Services Managers may also be required to have relevant certifications such as the Certified Member (C.M.) or the Accredited Airport Executive (A.A.E.) from the American Association of Airport Executives.

These certifications demonstrate the holder’s expertise and commitment to the aviation industry.

Experience in the field is highly valued, with many employers requiring several years of work experience in aviation services or airport operations.

This hands-on experience often gives prospective managers practical knowledge of airport operations, emergency response, and personnel management.

Finally, Aviation Services Managers may need to have specific licenses or ratings, such as a private pilot’s license, depending on their particular role within the organization.

These requirements will vary depending on the specific responsibilities of the position.

 

Aviation Services Manager Salary Expectations

An Aviation Services Manager can expect to earn an average salary of $81,440 (USD) per year.

However, this amount can fluctuate based on factors such as the individual’s level of experience in the field, their educational background, and the location of the job.

The employing company also significantly impacts the salary.

 

Aviation Services Manager Job Description FAQs

What are the key responsibilities of an Aviation Services Manager?

An Aviation Services Manager is primarily responsible for overseeing the daily operations of an airport or an aviation department of a company.

This involves coordinating with various teams, ensuring compliance with aviation regulations, managing budgets, and implementing operational improvements.

They may also be responsible for staff training, safety programs, and emergency response planning.

 

What skills are important for an Aviation Services Manager?

Critical skills for an Aviation Services Manager include leadership, organizational skills, and the ability to work under pressure.

They should be detail-oriented to ensure compliance with regulations and safety protocols.

Strong communication skills are also essential as they will need to coordinate with various teams, liaise with regulatory bodies, and report to senior management.

 

What qualifications are required to become an Aviation Services Manager?

A bachelor’s degree in aviation management, business management or a related field is typically required for this role.

Many roles also require several years of experience in aviation operations or management.

Knowledge of aviation laws and regulations is crucial.

Some positions may require specific certifications or licenses, depending on the nature of the work and the country’s regulatory requirements.

 

What qualities make a good Aviation Services Manager?

A good Aviation Services Manager is a strategic thinker with strong leadership skills.

They have a keen understanding of the aviation industry, including safety protocols and regulatory compliance.

They are also able to manage multiple tasks at once, make critical decisions under pressure, and communicate effectively with a wide range of stakeholders.

 

Is it challenging to hire an Aviation Services Manager?

Hiring an Aviation Services Manager can be challenging due to the specific skill set and experience required for the role.

It is crucial to find a candidate who not only has the required qualifications and experience but also possesses the leadership and decision-making skills necessary to manage the complex operations of an aviation service.

Therefore, a comprehensive and thorough recruitment process is essential.

 

Conclusion

And there we have it.

Today, we’ve taken an in-depth look into what it truly means to be an Aviation Services Manager.

Surprise, surprise?

It’s not all about managing aircrafts and teams.

It’s about pioneering the future of aviation, one flight at a time.

With our comprehensive Aviation Services Manager job description template and real-world examples, you’re fully equipped to make your mark.

But why hit the brakes?

Soar higher with our job description generator. It’s your next destination for creating detailed job listings or for refining your resume to perfection.

Always remember:

Every flight managed is a part of the bigger journey.

Let’s shape the future of aviation. Together.

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