AWS Account Manager Job Description [Updated for 2025]

In today’s cloud-centric world, the demand for AWS Account Managers has never been greater.

As technology advances, the need for skilled professionals who can manage, strategize, and secure our cloud infrastructure becomes more crucial.

But let’s break it down: What’s actually required of an AWS Account Manager?

Whether you are:

• A job seeker trying to understand the nuances of this role,
• A recruiter trying to create the perfect job description,
• Or merely curious about the realm of cloud account management,

You’ve come to the right place.

Today, we present a customizable AWS Account Manager job description template, designed for effortless posting on job boards or career sites.

Let’s delve into it.

AWS Account Manager Duties and Responsibilities

AWS Account Managers are responsible for overseeing Amazon Web Services’ relationships with its clients, maintaining the overall health of those accounts, and driving the adoption and revenue growth of AWS services.

Their duties and responsibilities include:

• Building and maintaining customer relationships with key stakeholders within the account, articulating a clear vision and generating enthusiasm
• Identifying and driving AWS opportunities within the managed portfolio
• Managing contract negotiations and closing agreements with customers
• Working closely with AWS Solution Architects to develop and promote cloud strategies
• Leading the AWS account team in identifying and engaging key resources while coordinating the customer engagement process
• Understanding and exploiting the use of salesforce.com and other internal Amazon systems
• Providing detailed reviews of service proposals and cost estimates
• Monitoring customer satisfaction and addressing any issues in a timely manner
• Conducting regular status and strategy meetings with customers to understand their needs and link them to AWS product strategy
• Working with the AWS product, support, operations and account management teams to get the right resources to support the strategic opportunities

 

AWS Account Manager Job Description Template

Job Brief

We are in search of a knowledgeable and experienced AWS Account Manager to oversee the relationships of the company with its most important clients.

The ideal candidate will be able to manage our key accounts portfolio, develop new business from existing clients, and actively seek new sales opportunities.

A strong grasp of cloud services and experience in customer service is required.

 

Responsibilities

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Negotiating contracts with the client and establishing a timeline of performance
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines

 

Qualifications

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: AWS Account Manager
• Work Environment: This position requires extensive travel to client sites and industry conferences.
• Reporting Structure: This role reports to the Sales Director or Account Management Lead.
• Salary: Compensation for this role is a combination of base salary and commission and will be determined based on experience and prior performance.
• Pay Range: $95,000 minimum to $155,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an AWS Account Manager Do?

AWS Account Managers work for Amazon Web Services (AWS), a comprehensive, evolving cloud computing platform provided by Amazon.

They are responsible for developing relationships with customers and managing a portfolio of AWS accounts.

They are often the first point of contact for the client, handling any inquiries or issues they may have.

AWS Account Managers are expected to understand the clients’ needs and then propose suitable AWS solutions to meet those needs.

This can involve recommending specific services such as computing power, database storage, content delivery and other functionalities.

They are also responsible for onboarding new clients and providing them with necessary training and support.

They manage the contract renewal process, work on upselling and cross-selling opportunities, and ensure client satisfaction.

In addition, AWS Account Managers are expected to understand the AWS platform and stay updated with new features and services.

They often collaborate with the technical team, sales team and other internal stakeholders to deliver the best service to clients.

They may also be involved in developing sales strategies and meeting sales targets.

Overall, their goal is to ensure that clients are satisfied and successfully utilizing the AWS platform.

 

AWS Account Manager Qualifications and Skills

An AWS Account Manager should possess a range of technical skills, industry knowledge, and soft skills to effectively manage client accounts and foster long-term relationships, including:

• Deep understanding of AWS solutions and services to help clients leverage them for their business needs.
• Effective communication and relationship-building skills to foster long-term relationships with clients and to interact effectively with internal teams.
• Strong technical background to understand and communicate client needs to the technical team, facilitating the development of appropriate AWS solutions.
• Excellent problem-solving skills to identify and resolve issues related to AWS services or client requirements.
• Strong analytical and strategic thinking skills to understand clients’ business needs and propose appropriate AWS solutions.
• Experience in sales and customer service to meet sales targets and ensure client satisfaction.
• Ability to work collaboratively with cross-functional teams, including technical, marketing, and sales teams.
• Knowledge of cloud computing and its benefits, risks, and cost implications to effectively communicate with clients and propose suitable solutions.

 

AWS Account Manager Experience Requirements

Entry-level candidates for the AWS Account Manager position may have 1 to 2 years of experience working in sales, account management, or customer service roles.

They may also have experience working with cloud services or other IT-related roles.

Candidates with more than 2 years of experience are often more desirable, as they have proven experience in managing client relationships and understanding the AWS product suite.

These professionals may have worked in roles such as Sales Associate, Business Development Representative, or Technical Account Manager.

Those with more than 5 years of experience in related roles may have significant experience with AWS products and services.

They may have managed high-value accounts and have a proven track record of meeting and exceeding sales targets.

Such candidates may also have leadership experience, making them suitable for senior or leadership roles in account management.

Additionally, AWS Account Managers often hold certifications such as the AWS Certified Cloud Practitioner or AWS Certified Solutions Architect, demonstrating their technical knowledge of AWS services.

 

AWS Account Manager Education and Training Requirements

AWS Account Managers typically have a bachelor’s degree in Business Administration, Management, Information Technology, or a related field.

It is important for them to have a strong knowledge of Amazon Web Services (AWS) and cloud computing concepts.

This knowledge can be obtained through a variety of AWS training and certification programs, such as AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified SysOps Administrator.

Many positions may also require proven experience in sales, marketing or account management roles, especially in the technology sector.

Knowledge of CRM software and proficiency in data analysis is often beneficial.

In addition, AWS Account Managers need to have strong communication, negotiation, and relationship management skills, as they are responsible for maintaining relationships with clients and ensuring client satisfaction with AWS services.

Although not required, a master’s degree in Business Administration (MBA) or a related field can give candidates an edge, as can additional certifications in cloud technologies.

Continuous learning and staying updated with the latest trends in cloud computing and AWS services is essential for the role.

 

AWS Account Manager Salary Expectations

An AWS Account Manager can expect to earn an average salary of $81,907 (USD) per year.

However, this figure can vary significantly depending on the individual’s level of experience, qualifications, and the location in which they are based.

Also, different companies might offer different compensation packages.

 

AWS Account Manager Job Description FAQs

What skills does an AWS Account Manager need?

AWS Account Managers need a strong understanding of AWS services, cloud computing, and the technology industry.

They should possess excellent communication and presentation skills to interact effectively with clients and stakeholders.

Relationship management, business development, and strategic planning are also crucial skills for this role.

 

Do AWS Account Managers need a specific degree?

An AWS Account Manager typically needs a bachelor’s degree in Business, Technology, or a related field.

Some employers may prefer candidates with an MBA or equivalent advanced degree.

Several years of experience in sales, marketing, or business development, preferably in the cloud services or technology sector, is usually required.

 

What should you look for in an AWS Account Manager resume?

Look for a strong background in sales or account management in the technology sector, preferably with a focus on cloud services.

Experience with AWS services is a significant plus.

The resume should also reflect strong communication, problem-solving, and leadership abilities.

Check for certifications related to AWS or cloud services, which can demonstrate a commitment to staying updated in the field.

 

What qualities make a good AWS Account Manager?

A good AWS Account Manager is proactive, customer-focused, and possesses a deep understanding of the AWS platform and its services.

They are skilled at building and maintaining relationships and are able to clearly communicate technical concepts to non-technical clients.

They should also have strong problem-solving abilities, and be adept at identifying and seizing new business opportunities.

 

Is AWS certification necessary for an AWS Account Manager?

While not always required, AWS certification can be a significant advantage for an AWS Account Manager.

It validates their knowledge of the platform and its services and demonstrates a commitment to staying updated in the rapidly evolving field of cloud services.

The AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate certifications can be particularly relevant for this role.

 

Conclusion

And there you have it.

Today, we’ve unveiled the actual role of an AWS Account Manager.

Surprised?

It’s not merely about managing AWS accounts.

It’s about driving the cloud computing frontier, one AWS account at a time.

With our all-encompassing AWS Account Manager job description template and real-world instances, you’re ready to make your mark.

But why limit yourself?

Explore further with our job description generator. It’s your next stride towards precision-crafted listings or refining your resume to the finest.

Remember:

Every AWS account managed is a step towards the broader vision.

Let’s construct that future. Together.

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