AWS Technical Account Manager Job Description [Updated for 2024]

In the rapidly evolving digital landscape, the importance of an AWS Technical Account Manager is greater than ever.

As technology continues to advance, the demand for seasoned professionals who can manage, optimize, and secure our cloud-based infrastructure surges.

But what exactly does an AWS Technical Account Manager do?

Whether you are:

• A prospective candidate trying to comprehend the nuances of this role,
• A recruiter attempting to define the perfect fit,
• Or just curious about the intricacies of cloud-based account management,

You’ve landed at the right place.

Today, we present a versatile AWS Technical Account Manager job description template, designed for hassle-free posting on job boards or career websites.

Let’s dive right into it.

AWS Technical Account Manager Duties and Responsibilities

AWS Technical Account Managers (TAMs) serve as the primary point of contact for AWS customers, helping to plan, oversee, and implement AWS services and solutions.

They work to understand the customer’s AWS environment, infrastructure needs, and business objectives, providing expert technical advice and support.

The duties and responsibilities of an AWS Technical Account Manager include:

• Collaborating with customers to learn about their AWS environment and business goals
• Designing and implementing AWS solutions that meet customer needs
• Providing technical support and troubleshooting for AWS services and technologies
• Advising customers on AWS best practices and recommended configurations
• Assisting with the planning and management of AWS service upgrades and migrations
• Providing guidance on AWS cost management and optimization
• Working closely with AWS engineers and product teams to address customer feedback and improve AWS products and services
• Developing and delivering reports and presentations on AWS service performance and usage
• Ensuring the security and compliance of customer AWS environments
• Coordinating with other AWS teams and partners to provide comprehensive customer support

 

AWS Technical Account Manager Job Description Template

Job Brief

We are seeking a dedicated AWS Technical Account Manager to join our team.

This role involves managing our clients’ technical aspects related to their Amazon Web Services.

The AWS Technical Account Manager is expected to understand the technical intricacies of AWS, help clients design and deploy applications on AWS, and manage any technical issues that may arise.

The ideal candidate is a problem solver with excellent communication skills and hands-on experience with AWS and similar technologies.

 

Responsibilities

• Work closely with customers to provide technical guidance and support
• Help clients successfully deploy and manage applications on AWS
• Manage and resolve technical issues related to AWS
• Provide ongoing support to ensure client satisfaction
• Develop and maintain strong relationships with AWS stakeholders
• Facilitate and coordinate communication between clients and AWS service teams
• Stay updated on latest AWS technologies and updates
• Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning

 

Qualifications

• Proven experience as a Technical Account Manager or similar role
• Understanding of AWS and its service suite
• Experience with cloud platforms and services
• Strong problem-solving skills
• Excellent communication and presentation skills
• Ability to manage multiple tasks and projects
• BSc degree in Computer Science, IT or relevant field
• AWS Certified Solutions Architect or AWS Certified DevOps Engineer certification is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: AWS Technical Account Manager
• Work Environment: Office setting with options for remote work. May require travel to client locations.
• Reporting Structure: Reports to the Head of Customer Service or Account Management.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $95,000 minimum to $145,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an AWS Technical Account Manager Do?

AWS Technical Account Managers, also known as TAMs, work for Amazon Web Services (AWS), a subsidiary of Amazon that offers on-demand cloud computing platforms and APIs to individuals, companies, and governments.

TAMs serve as the primary technical contact and key advisor for their assigned customers, helping them plan, architect, and manage their AWS environments.

They work closely with other teams within AWS, including Solutions Architects, Developers, and Service teams, to provide the best possible experience for their customers.

The role of an AWS Technical Account Manager involves understanding their customers’ long-term business strategies and translating them into AWS cloud solutions.

They provide proactive advice on best practices, guide customers in troubleshooting and problem-solving technical issues, and provide advocacy to drive the execution of their customers’ specific use cases.

Furthermore, TAMs help customers to plan and implement their cloud migration strategies, assist in the design and deployment of applications on AWS, and guide them in optimizing costs, improving system performance, and ensuring the security of their AWS environment.

Part of their role is also to stay updated on the latest AWS services and features, and to educate customers about these, to ensure that customers are making the best use of AWS resources.

In addition, they facilitate communication between the customer and AWS support teams in case of service disruptions or technical issues.

 

AWS Technical Account Manager Qualifications and Skills

The AWS Technical Account Manager role requires a combination of technical expertise, customer service skills, and project management abilities.

Here are some skills and qualifications for this role:

• Deep understanding of cloud computing and the Amazon Web Services (AWS) platform to provide knowledgeable assistance and problem-solving solutions.
• Strong communication skills to effectively interact with customers and internal teams, explaining complex technical concepts in a clear and understandable manner.
• Strong customer service skills to build and maintain relationships with clients, understanding their needs and ensuring their satisfaction.
• Project management abilities to oversee multiple customer accounts and projects simultaneously, prioritizing tasks and ensuring deadlines are met.
• Technical problem-solving skills to troubleshoot and resolve AWS-related issues promptly and efficiently.
• Experience with AWS products and features, as well as general knowledge of IT infrastructure, web technologies, and operating systems.
• Ability to work collaboratively with other members of the AWS team, as well as independently when needed.
• Networking skills to understand and work with network architecture and services.

 

AWS Technical Account Manager Experience Requirements

A Technical Account Manager role with a focus on Amazon Web Services (AWS) often requires a candidate to have at least 2-3 years of experience in a technical account management or customer-facing role, preferably within the cloud computing industry.

This experience should demonstrate the ability to understand complex cloud computing concepts and effectively communicate these to a broad range of technical and non-technical stakeholders.

In addition to customer service skills, a prospective AWS Technical Account Manager should have technical experience with AWS products.

This might come in the form of AWS certifications, past work on AWS-based projects or prior roles in AWS consultancy or development.

Candidates with 3-5 years of experience are generally expected to show a deeper understanding of AWS infrastructure and services.

This could involve having worked on large-scale AWS projects, or having been responsible for AWS strategy and implementation in a previous role.

For those with more than 5 years of experience in the field, there is often an expectation of leadership experience.

This could be in the form of leading a team of technical staff, managing AWS deployments across an organization, or making high-level strategic decisions around the use of AWS services.

In addition, any experience in a related field, such as network engineering or software development, can also be beneficial in understanding the technical requirements of clients and providing effective solutions.

 

AWS Technical Account Manager Education and Training Requirements

An AWS Technical Account Manager typically requires a bachelor’s degree in Computer Science, Information Technology, or a related field.

They should have a strong background in cloud computing, with specific knowledge and experience in using Amazon Web Services (AWS).

It’s highly beneficial for them to have a deep understanding of AWS architecture, services, and solutions.

Many employers require AWS Technical Account Managers to have certifications such as the AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified SysOps Administrator.

These certifications not only validate the individual’s AWS cloud expertise but also their ability to design, deploy, and operate applications and infrastructure on AWS.

In addition to these, many roles require a few years of experience in a similar role or in managing technical customer relationships.

Some positions may also require knowledge of other programming languages and familiarity with other cloud platforms.

AWS Technical Account Managers are also expected to have strong communication and project management skills, as they will need to work closely with customers to ensure their AWS solutions are meeting their business needs.

Continuous learning and staying updated with the latest AWS services and features is essential in this role.

Therefore, pursuing advanced courses and gaining additional certifications can be beneficial for career advancement.

 

AWS Technical Account Manager Salary Expectations

The average salary for an AWS Technical Account Manager is $118,785 (USD) per year.

The actual income can fluctuate based on experience, relevant certifications, and the location of the job.

Additional factors like the size of the employing company and the complexity of the AWS services being managed can also impact the salary.

 

AWS Technical Account Manager Job Description FAQs

What skills does an AWS Technical Account Manager need?

An AWS Technical Account Manager should have strong technical skills related to cloud computing, a deep understanding of AWS services, and hands-on experience with AWS management and deployment.

They should possess solid communication and interpersonal skills, problem-solving abilities, and project management experience.

Additionally, they should have a good understanding of different operating systems and networking.

 

Do AWS Technical Account Managers need a degree?

Most AWS Technical Account Managers have a bachelor’s degree in Computer Science, Information Technology, or a related field.

Besides, AWS certifications like the AWS Certified Solutions Architect or AWS Certified SysOps Administrator are highly desirable.

These certifications are proof of the candidate’s knowledge and expertise in designing, deploying, and operating applications and infrastructure on the AWS platform.

 

What should you look for in an AWS Technical Account Manager resume?

When reviewing an AWS Technical Account Manager’s resume, look for experience in managing AWS environments, familiarity with cloud computing concepts, and strong problem-solving abilities.

Additionally, certifications such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer can add value to their profile.

Other beneficial skills can include experience with database systems, networking, Linux/Unix administration, and software development methodologies.

 

What qualities make a good AWS Technical Account Manager?

A good AWS Technical Account Manager should possess excellent communication skills and the ability to work well in a team.

They should have a customer-centric approach, be able to manage multiple projects simultaneously, and have a problem-solving mindset.

A good AWS Technical Account Manager should also be proactive, stay updated with the latest AWS services and features, and be able to translate technical concepts into easy-to-understand language for clients.

 

What are the daily duties of an AWS Technical Account Manager?

On a typical day, an AWS Technical Account Manager might start by reviewing any customer issues or requests that came in overnight.

They may then have a meeting with the operations team to discuss ongoing projects and troubleshoot any technical issues.

They are also responsible for providing technical support to customers, managing their AWS accounts, and ensuring that the customers are getting the most out of AWS services.

Additionally, they may also spend a part of their day developing strategies to improve customer engagement and satisfaction.

 

Conclusion

There you have it.

Today, we have unraveled the true essence of being an AWS Technical Account Manager.

And guess what?

It’s not just about managing accounts or dealing with technical issues.

It’s about shaping the future of cloud technology, one AWS account at a time.

With our readily available AWS Technical Account Manager job description template and real-world examples, you’re ready to take the next step.

But why limit yourself?

Explore further with our job description generator. It’s your next move towards creating finely detailed job listings or perfecting your resume.

Remember:

Every AWS account managed is a part of the larger cloud ecosystem.

Let’s shape that future. Together.

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