Contracted Postal Services Provider Job Description [Updated for 2025]

In the ever-evolving world of logistics, the role of contracted postal services providers is becoming increasingly critical.

As communication channels diversify and delivery expectations rise, the demand for proficient providers who can manage, streamline, and safeguard our postal framework grows.

But let’s delve deeper: What’s truly expected from a contracted postal services provider?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the ideal candidate profile,
• Or simply curious about the intricacies of contracted postal services,

You’re in the right place.

Today, we present a customizable contracted postal services provider job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Contracted Postal Services Provider Duties and Responsibilities

Contracted Postal Service Providers are responsible for delivering mail and packages to homes, businesses, and P.O. boxes in a designated area.

They may also sell postal products and services.

The duties and responsibilities of a Contracted Postal Service Provider include:

• Picking up and delivering mail, parcels and other postal products to businesses and residences
• Sorting mail and packages for delivery, ensuring items are correctly labeled and addressed
• Selling postal products, such as stamps and postal cards, and services like registered mail or insurance
• Keeping accurate records of deliveries and sales
• Maintaining and servicing their delivery vehicle to ensure safe and efficient operation
• Communicating with customers to answer questions or resolve issues
• Complying with all federal and state postal regulations and procedures
• Providing customer service at a post office counter when needed

 

Contracted Postal Services Provider Job Description Template

Job Brief

We are looking for a reliable Contracted Postal Services Provider to ensure the timely delivery of items to our customers.

The ideal candidate will be responsible for picking up and delivering items to their ultimate destinations on time.

The job will involve ensuring that all parcels are secure, and documentation is complete and accurate.

The ideal candidate should be detail-oriented, punctual, and must have a valid driver’s license.

 

Responsibilities

• Pick up and deliver parcels to customers on time
• Ensure parcels are secure and documentation is complete and accurate
• Adhere to safety and quality standards at all times
• Ensure vehicle cleanliness and maintenance
• Follow all traffic laws and postal regulations
• Report any unusual circumstances, malfunctions or accidents
• Provide excellent customer service

 

Qualifications

• Proven work experience as a Postal Service Provider or similar role
• Ability to handle physical workload
• Excellent organizational and time management skills
• Outstanding interpersonal skills
• High school diploma or equivalent
• Valid driver’s license

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off

 

Additional Information

• Job Title: Contracted Postal Services Provider
• Work Environment: This role requires driving in various weather conditions and may include lifting and carrying heavy items.
• Reporting Structure: Reports to the Postal Services Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: Varies based on contract terms and volume of deliveries.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Contract
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Contracted Postal Services Provider Do?

A Contracted Postal Services Provider primarily works with the postal service department or courier companies, providing various services on a contractual basis.

Their primary responsibility is to ensure that mail, parcels, and other packages are delivered in a timely and safe manner.

This requires them to sort and organize mail according to delivery routes, load and unload mail or packages onto vehicles, and transport them to their final destinations.

They also perform regular maintenance checks on their vehicles and report any mechanical issues to ensure uninterrupted service.

In addition to delivery, they might also provide customer services such as selling postage stamps, money orders, and postal stationery.

They may also be responsible for managing post office boxes and handling customer inquiries or complaints.

The Contracted Postal Services Provider must follow all postal laws and regulations, ensure that all the necessary paperwork is completed, and maintain a record of all deliveries and pickups.

They are also expected to handle fragile and confidential items with care, and to respect the privacy and confidentiality of the recipients.

In the case of undelivered or returned mail, they are responsible for making attempts to find the correct address or return the item to the sender.

 

Contracted Postal Services Provider Qualifications and Skills

A competent Contracted Postal Services Provider should possess the skills and qualifications aligned with the job role, such as:

• Good time management skills to ensure efficient mail and package delivery within the given timeline.
• Strong knowledge of postal rules, regulations, and procedures to ensure compliance.
• Excellent customer service skills to interact professionally with clients, addressing their queries and concerns effectively.
• Effective communication skills to interact with customers and colleagues and report any issues or irregularities during mail delivery.
• Ability to handle physical work, as the role may involve lifting heavy packages and walking or driving for extended periods.
• Proficiency in using navigation tools and systems to find addresses and plot efficient delivery routes.
• Keen attention to detail to sort and deliver mail accurately to the correct addresses.
• Ability to handle money accurately and responsibly, as it may be required to collect cash on delivery or sell postage stamps, money orders, and other postal products.

 

Contracted Postal Services Provider Experience Requirements

Contracted Postal Services Providers are generally required to have at least 1 to 3 years of experience in a customer service or logistical role, as these positions demand strong organizational and people skills.

Experience within the postal or courier industry is usually preferred.

Many individuals gain relevant experience through roles such as Mail Carrier, Dispatch Rider or Warehouse Assistant.

Experience in these roles can provide the necessary understanding of postal services operations, including sorting mail, handling customer queries, and understanding postal regulations.

Candidates with more than 3 years of experience are often familiar with the postal system’s inner workings.

They may have acquired technical skills, such as operating mail processing equipment or managing a postal route.

Those with over 5 years of experience in relevant roles may be ready to take on a Contracted Postal Services Provider role, often having gained leadership experience overseeing a small team or managing a specific aspect of postal operations.

In addition, Contracted Postal Services Providers may need a clean driving record and might have to pass a background check, as they are frequently entrusted with sensitive correspondence and packages.

 

Contracted Postal Services Provider Education and Training Requirements

A Contracted Postal Services Provider typically requires a high school diploma or equivalent as the minimum education requirement.

This role does not generally require a specific degree, however, some business, logistics or operations management coursework could be beneficial.

Training in postal operations, basic accounting, and customer service is usually necessary for this role.

This can be acquired through on-the-job training or pre-employment training programs provided by the postal service.

To successfully perform their duties, Contracted Postal Services Providers must familiarize themselves with the postal services’ rules and regulations, which may require ongoing training and updates.

In some instances, a candidate may need a commercial driver’s license or another specific license, depending on the nature of the contract with the postal service.

This may include obtaining certifications for handling mail, especially if they are required to deal with sensitive or classified materials.

Moreover, strong organizational skills, the ability to operate postal machinery, and a good understanding of postal coding systems are also essential for the role.

While not a formal requirement, prior experience in a mailroom or with the postal service can be an added advantage for a Contracted Postal Services Provider.

As with any role, the ability to demonstrate commitment to ongoing professional development and learning is highly valued.

 

Contracted Postal Services Provider Salary Expectations

A Contracted Postal Services Provider makes an average wage of $20.12 (USD) per hour.

However, the actual income can vary greatly depending on the individual’s level of experience, the location of their route, and the specific terms of their contract.

 

Contracted Postal Services Provider Job Description FAQs

What is the typical work schedule for a Contracted Postal Services Provider?

A Contracted Postal Services Provider often works a standard work week from Monday to Friday, but may also be required to work on weekends and holidays depending on the volume of mail and the specific contract terms.

This job may require early morning starts and occasional late evenings, particularly during busy mail periods like the holiday season.

 

Do you need any special qualifications to become a Contracted Postal Services Provider?

While it’s not necessary to have specific qualifications, a Contracted Postal Services Provider must have a valid driver’s license and a clean driving record as the role involves significant amounts of driving.

They must also pass a background check.

Understanding of postal procedures and having a strong sense of direction for efficient mail delivery are also beneficial.

 

What should you look for in a Contracted Postal Services Provider resume?

When reviewing a resume for a Contracted Postal Services Provider, look for previous experience in a role that involves driving and customer service.

Ensure they have a valid driver’s license and a good driving record.

Familiarity with the local area and postal codes is also a plus.

Good organizational skills, attention to detail, and the ability to work independently are important qualities to look for.

 

What qualities make a good Contracted Postal Services Provider?

A good Contracted Postal Services Provider is reliable, punctual, and committed to providing excellent service.

They are physically fit and able to lift and carry heavy mail bags.

They should also have good time management skills, as they need to sort and deliver mail efficiently.

A high degree of integrity and trustworthiness is also critical due to the sensitive nature of mail.

They also need to be able to work well under pressure, especially during peak mail delivery periods.

 

What are the main responsibilities of a Contracted Postal Services Provider?

The main responsibilities of a Contracted Postal Services Provider include collecting, sorting, and delivering mail to residential and commercial addresses.

They also need to maintain accurate records of deliveries and collect signatures for registered, certified, and express mail.

They should be able to operate and maintain their vehicle in a safe and efficient manner and adhere to all postal regulations and procedures.

 

Conclusion

There you have it.

Today, we’ve drawn back the veil on what it truly means to be a contracted postal services provider.

And here’s the surprise:

It’s not just about delivering mail.

It’s about weaving the fabric of our communication network, one letter or parcel at a time.

Armed with our comprehensive contracted postal services provider job description template and real-life examples, you’re ready to make your move.

But why halt your momentum here?

Delve further with our job description generator. It’s your next step to precision-crafted job listings or fine-tuning your resume to perfection.

Remember:

Every letter delivered is a part of the bigger communication picture.

Let’s build that network. Together.

How to Become a Contracted Postal Services Provider (Complete Guide)

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