CRM Programmer Job Description [Updated for 2025]

In today’s technological era, the importance of CRM programmers is more prominent than ever before.

As technology continues to advance, the demand for skilled professionals who can develop, enhance, and secure our Customer Relationship Management systems is rapidly growing.

But let’s delve deeper: What are the actual expectations from a CRM programmer?

Whether you are:

• A job seeker trying to decipher the specifics of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the inner workings of CRM programming,

You’ve come to the right place.

Today, we present a customizable CRM programmer job description template, structured for effortless posting on job boards or career sites.

Let’s dive straight into it.

CRM Programmer Duties and Responsibilities

CRM Programmers are responsible for developing and implementing Customer Relationship Management (CRM) systems for businesses.

They use their programming knowledge to create CRM software solutions that meet the specific needs of an organization.

Their main duties and responsibilities include:

• Understanding the business needs and requirements for a CRM system
• Designing, coding, testing and implementing custom CRM software
• Integrating the CRM system with other business systems and software
• Customizing CRM software to suit the unique needs of the business
• Updating and modifying CRM systems as per user feedback and changing business needs
• Ensuring that CRM systems are secure and protecting data privacy
• Training end-users on how to use the CRM system effectively
• Maintaining documentation for CRM system for future reference and updates
• Monitoring and resolving any technical issues with the CRM system
• Keeping up-to-date with the latest CRM trends, tools and applications

 

CRM Programmer Job Description Template

Job Brief

We are seeking an experienced CRM Programmer to manage our customer relationship management systems.

The CRM Programmer will be responsible for developing customized solutions within our CRM platform to support critical business functions and meet project objectives, client requirements, and company goals.

Applicants should have a strong understanding of CRM programming languages, such as .NET or JavaScript, and knowledge of CRM software development life cycle.

 

Responsibilities

• Manage and maintain the CRM system and any connected applications.
• Develop and create customized reports and dashboards.
• Create and maintain documentation on processes, policies, application configuration, and help related materials for users.
• Keep abreast of new CRM features and functionality and provide recommendations for process improvements.
• Use project management skills to manage project roles, identify resource requirements, and develop timelines and plans for project execution.
• Train end-users on the use of CRM software.
• Implement system upgrades, test for functionality and perform bug fixes/enhancements.
• Integrate existing software into new or modified systems.
• Work with the project team to determine proposed solutions, set project timeframes, and establish project budgets.

 

Qualifications

• Proven experience as a CRM programmer or similar role.
• Familiar with CRM technologies (Microsoft Dynamics, Salesforce, etc.)
• Experience with database programming languages such as SQL, JavaScript, .NET or similar.
• Proficiency with software development lifecycle (SDLC).
• Ability to problem solve high-level software and application issues.
• Excellent project management skills and strong ability to prioritize.
• Proven ability to design and implement new processes and facilitate user adoption.
• BSc degree in Computer Science, Engineering or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: CRM Programmer
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the IT Manager or CRM Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $85,000 minimum to $125,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a CRM Programmer Do?

CRM Programmers, or Customer Relationship Management Programmers, typically work for organizations across various industries where maintaining customer relationships is crucial.

They can also work as independent consultants or in IT firms providing CRM solutions to multiple businesses.

The main responsibility of a CRM programmer is to design, develop, and implement CRM software that helps businesses manage their interactions with current and potential customers.

This includes creating code to improve CRM system performance, customizing the CRM system according to business needs, and integrating the CRM system with other business applications.

They work closely with other IT professionals such as database administrators, business analysts, and software testers to ensure that the CRM system is functioning as intended and meeting the business’s objectives.

They also collaborate with the sales and customer service departments to understand their needs and translate them into CRM features.

CRM programmers are also responsible for troubleshooting and fixing any issues with the CRM system, as well as maintaining and updating the system to ensure it stays relevant to the business’s changing needs.

They also create user manuals and provide training to the end users to ensure they can use the CRM system effectively.

Furthermore, CRM Programmers are expected to stay updated with the latest trends and technologies in CRM programming to provide the most effective solutions to their clients or employers.

They may also be required to present reports on the system’s performance and other relevant data to decision-makers in the organization.

 

CRM Programmer Qualifications and Skills

A proficient CRM Programmer should have the skills and qualifications that align with the job role, such as:

• Expertise in CRM software such as Salesforce, Microsoft Dynamics, or Zoho to customize and integrate CRM solutions as per business requirements.
• Strong programming skills in languages such as Java, .NET, and JavaScript to create scripts that enhance CRM functionality.
• Experience with API integrations to allow CRM software to interact with other business applications.
• Excellent analytical and problem-solving skills to identify and troubleshoot technical issues that may arise.
• Strong communication skills to clearly explain complex technical concepts to non-technical team members and stakeholders.
• Detail-oriented with the ability to work on multiple projects concurrently while maintaining accuracy and efficiency.
• Understanding of data migration tools and techniques to securely transfer data between different CRM systems.
• Ability to work collaboratively with diverse teams, including software engineers, data analysts, and sales professionals.
• Familiarity with customer service practices to ensure CRM systems effectively support customer relationship management strategies.

 

CRM Programmer Experience Requirements

CRM Programmers typically need a bachelor’s degree in computer science, information systems, or a related field, and some employers may prefer a master’s degree.

Entry-level candidates may have 1 to 2 years of experience, usually obtained through an internship or part-time role involving programming or database management.

They could also gain relevant experience through roles such as Junior Programmer, Database Administrator, or IT Support Specialist.

Candidates with more than 3 years of experience are generally expected to have developed their technical skills and knowledge in roles such as CRM Developer or Systems Analyst.

Those with over 5 years of experience may have leadership experience, and are often considered for senior positions or roles involving team management.

They should have a strong understanding of CRM systems and have the ability to design, test, and implement CRM applications.

Furthermore, CRM Programmers should have a working knowledge of programming languages such as Java, C#, or SQL, and they should be familiar with CRM platforms like Salesforce or Microsoft Dynamics.

Advanced skills in these areas are often required for more senior roles.

 

CRM Programmer Education and Training Requirements

CRM Programmers typically require a bachelor’s degree in computer science, software engineering, or a related field.

A strong understanding of customer relationship management platforms like Salesforce, Microsoft Dynamics, or others is essential.

The role also requires a robust background in programming, with knowledge in languages such as Java, Python, SQL, and .NET often being beneficial.

Some positions may require CRM Programmers to have a master’s degree or a specialized certification in a particular CRM platform.

Experience with integrations, customizations, and implementing CRM systems is also often required.

Additionally, they should have strong problem-solving skills, the ability to work in a team, and an understanding of business processes and functions.

Just like other technology professionals, CRM Programmers need to commit to continuous learning due to the ever-evolving nature of technology.

They might find it beneficial to pursue additional courses or certifications to stay up-to-date with the latest trends in CRM technology.

 

CRM Programmer Salary Expectations

A CRM Programmer can expect to earn an average salary of $92,600 (USD) per year.

However, this may vary depending on factors such as the individual’s level of experience, area of specialization, geographical location, and the size and nature of the employing company.

 

CRM Programmer Job Description FAQs

What skills does a CRM Programmer need?

CRM Programmers need to have a strong understanding of CRM platforms such as Salesforce, Microsoft Dynamics, or Zoho.

They should be proficient in coding languages including JavaScript, SQL, and .NET.

They also need excellent problem-solving skills to troubleshoot and resolve issues.

Other important skills include the ability to work as part of a team, good communication skills, and an understanding of business processes and customer relationship management principles.

 

Do CRM Programmers need a degree?

Most CRM Programmers hold a Bachelor’s degree in Computer Science, Information Systems, or a related field.

However, having relevant certifications in specific CRM platforms like Salesforce Certified Developer can also be acceptable.

Work experience can sometimes compensate for the lack of a formal degree, especially if the candidate has a strong portfolio demonstrating their ability to program and manage CRM systems.

 

What should you look for in a CRM Programmer resume?

A CRM Programmer’s resume should demonstrate their proficiency with specific CRM platforms and coding languages.

Look for experience in developing and customizing CRM solutions to meet business needs.

Any certifications related to CRM platforms can also be a big plus.

Also, check for their understanding of business processes and how CRM systems can enhance these processes.

 

What qualities make a good CRM Programmer?

A good CRM Programmer is analytical, detail-oriented, and has a strong understanding of business processes.

They are able to work well in a team and communicate effectively with non-technical team members.

Good CRM Programmers are also proactive in keeping their skills up to date and learning about new CRM technologies and trends.

 

Is it difficult to hire CRM Programmers?

Hiring CRM Programmers can be challenging due to the specific skill set required for the role.

CRM Programmers not only need to be proficient in coding but also need to understand business processes and the specific CRM platform used by the company.

Therefore, finding a candidate with the right mix of technical and business skills can be difficult.

However, offering competitive salaries, opportunities for ongoing training, and a positive work environment can help attract top talent.

 

Conclusion

And that’s the lowdown.

Today, we’ve shed light on the intricate world of a CRM Programmer.

Surprise, surprise?

It’s not just about punching in algorithms.

It’s about shaping business relationships, one line of code at a time.

Armed with our ready-to-use CRM Programmer job description template and realistic examples, you’re all set to leap forward.

But, why halt here?

Dig deeper with our job description generator. It’s your next leap towards crafting precision-targeted listings or polishing your resume until it shines.

Keep in mind:

Every line of code weaves a part of the larger business tapestry.

Let’s weave that future. Together.

How to Become a CRM Programmer (Complete Guide)

Most Stressful Jobs: Not for the Faint of Heart!

The Unusual Career Spectrum: Jobs That Are Out of the Ordinary

Simple Work, Serious Cash: Jobs That Offer the Best of Both Worlds!

Bright Days Ahead: Careers That Are as Fun as They Are Rewarding