Delivery Service Worker Job Description [Updated for 2024]

delivery service worker job description

In today’s fast-paced world, the need for efficient delivery service workers has never been greater.

As e-commerce continues to boom, the demand for dedicated individuals who can navigate, deliver, and maintain the flow of goods increases.

But let’s dive deeper: What’s truly expected from a delivery service worker?

Whether you are:

  • A job seeker trying to understand the core responsibilities of this role,
  • A hiring manager searching for the perfect candidate,
  • Or simply curious about the intricacies of delivery service work,

You’ve come to the right place.

Today, we present a customizable delivery service worker job description template, designed for effortless posting on job boards or career sites.

Let’s delve into it.

Delivery Service Worker Duties and Responsibilities

Delivery Service Workers are responsible for the distribution of goods and packages from warehouses, stores, or businesses to customers’ homes or offices.

They play a vital role in ensuring timely deliveries, maintaining customer satisfaction and managing logistical operations.

Their key duties and responsibilities include:

  • Pick up goods and packages from the point of origin and ensure they are securely placed in the delivery vehicle
  • Follow prescribed routes and schedules for timely delivery of goods and packages
  • Verify the contents of inventory loads against shipping papers
  • Obtain signatures or payment upon delivery
  • Report any incidents or irregularities encountered during deliveries, such as delivery delays or damaged goods
  • Maintain vehicle in good working condition, which includes routine inspections and cleanings
  • Load and unload trucks, vans, or cars
  • Handle customer queries and complaints professionally, referring advanced issues to management
  • Understand and adhere to all safety rules and regulations in order to prevent accidents and incidents
  • Maintain records of pick-ups and deliveries and ensure all necessary documents are properly filled out
  • Assist in warehouse duties if needed, such as packing orders or managing inventory


Delivery Service Worker Job Description Template

Job Brief

We are looking for a dedicated and customer-oriented Delivery Service Worker to distribute our products promptly to our customers.

Delivery Service Worker responsibilities include delivering a wide variety of items, following planned routes, ensuring timely deliveries, loading and unloading vehicles, and maintaining delivery records.

Our ideal candidates are detail-oriented, possess strong customer service skills, and have an excellent driving record.

Ultimately, the role of the Delivery Service Worker is to ensure safe and timely deliveries while providing exceptional customer service.



  • Deliver a wide variety of items to different addresses and through different routes
  • Follow routes and time schedule
  • Load, unload, prepare, inspect and operate a delivery vehicle
  • Ask for feedback on provided services and resolve clients’ complaints
  • Collect payments
  • Inform customers about new products and services
  • Complete logs and reports
  • Follow DOT regulations and safety standards



  • Proven work experience as a Delivery Service Worker
  • Valid professional driver’s license
  • Ability to operate forklifts and tractors in a variety of weather and traffic conditions
  • Excellent organizational and time management skills
  • Good driving record with no traffic violations
  • High school degree



  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off


Additional Information

  • Job Title: Delivery Service Worker
  • Work Environment: This is a physically demanding job that requires frequent lifting and carrying of heavy packages. Most of the work is done outdoors and involves driving in various weather conditions.
  • Reporting Structure: Reports to the Delivery Manager or Logistics Supervisor.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $25,000 minimum to $40,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].


What Does a Delivery Service Worker Do?

Delivery Service Workers primarily work for logistics, courier companies, or on-demand delivery apps.

They can also be self-employed or work part-time.

They are responsible for picking up and delivering various items to different addresses as per the routes and schedules provided to them.

These items can range from documents, packages, food, groceries, or other kinds of merchandise.

Their role involves carefully loading and unloading the items from their delivery vehicles, ensuring the safety of the items during transit, and securing signatures from the recipients as proof of delivery.

Delivery Service Workers also need to have good knowledge of their delivery areas and be able to plan efficient routes.

They may use navigation tools for assistance and are expected to deliver items within the given time frame.

In some cases, they may also collect payments for the delivered items or handle returns and complaints.

It is important that they provide a high level of customer service, address any issues or queries from the customers, and represent the delivery company in a positive manner.

They are also responsible for maintaining their delivery vehicles, ensuring they are clean and in good working condition, and reporting any mechanical problems to the relevant department for immediate attention.


Delivery Service Worker Qualifications and Skills

Delivery Service Workers require a set of specialized skills and qualifications to perform their job efficiently and safely, including:

  • Excellent driving skills to navigate different routes and drive safely in various weather conditions.
  • Time management skills to ensure deliveries are made in a timely manner and according to schedule.
  • Physical stamina and strength to load and unload goods, sometimes heavy or bulky items, from the delivery vehicle.
  • Interpersonal and communication skills to interact with customers effectively and professionally, answer their questions, and handle complaints.
  • Good navigational skills and knowledge of local streets and neighborhoods to determine the most efficient route for delivery.
  • Problem-solving skills to deal with delivery challenges or unexpected situations such as roadblocks or traffic.
  • Ability to maintain a clean driving record and comply with all traffic laws.
  • Customer service skills to represent the company positively during each delivery and address customer concerns and queries satisfactorily.


Delivery Service Worker Experience Requirements

Entry-level delivery service workers may not require prior work experience as many companies offer on-the-job training.

However, having experience in roles that involve customer service or driving can be advantageous.

These professionals can also gain experience through part-time roles or seasonal work in delivery service, courier jobs, or roles in logistics and supply chain operations.

Candidates with 1 to 2 years of experience often have developed their skills in navigating routes, handling packages with care, and managing time effectively.

They may also have increased their familiarity with the use of delivery technologies and equipment.

Those with more than 3 years of experience are typically highly experienced in following delivery schedules, dealing with challenges in delivery logistics, and providing excellent customer service.

They may also have experience in handling larger vehicles or managing more complex delivery tasks.

Delivery service workers with over 5 years of experience often have managerial or supervisory experience.

They may have overseen a team of delivery workers, coordinated large scale delivery operations, or handled complex logistics and supply chain challenges.

Their experience makes them suitable for roles that require leadership, problem-solving, and advanced knowledge of delivery operations.


Delivery Service Worker Education and Training Requirements

Delivery Service Workers typically require a high school diploma or equivalent.

These workers should have good customer service skills, as they will often be interacting with customers at their delivery points.

While not always mandatory, previous experience in a delivery role or working with logistics can be beneficial.

This experience can provide an understanding of route planning, package handling, and time management.

In addition to these basic requirements, Delivery Service Workers must have a valid driver’s license.

The type of license required will depend on the size and type of vehicle that they will be driving.

For larger vehicles, a commercial driver’s license may be necessary.

Some employers might offer short-term on-the-job training to new hires to familiarize them with company-specific procedures and technology.

This could include training in the use of GPS devices, handheld electronic devices for tracking deliveries, and company-specific delivery procedures.

Moreover, Delivery Service Workers should be physically fit as the job often involves lifting and carrying heavy items.

Although not required, a defensive driving course or safety training can be advantageous and may make a candidate more appealing to potential employers.

Finally, as the role involves a significant amount of driving, a clean driving record is generally essential.


Delivery Service Worker Salary Expectations

The average wage for a Delivery Service Worker is approximately $15.39 (USD) per hour.

However, the actual earnings may vary depending on factors such as the location of employment, level of experience, and the specific company they work for.


Delivery Service Worker Job Description FAQs

What skills does a Delivery Service Worker need?

Delivery Service Workers should possess strong communication skills to interact effectively with customers and staff.

They need excellent time management skills to ensure timely deliveries and ability to use GPS devices or map apps for navigation.

They should be physically fit to load and unload packages, and be able to handle paperwork efficiently.


Do Delivery Service Workers need a degree?

While a degree is not usually required for Delivery Service Workers, a high school diploma or equivalent is often preferred by employers.

Some roles may require a commercial driver’s license (CDL) or a clean driving record.

Training is usually provided on the job.


What should you look for in a Delivery Service Worker resume?

Look for a clean driving record and any previous experience in delivery services, customer service, or working in a fast-paced environment.

Any special licenses such as a CDL can be a bonus.

It’s also beneficial if they have experience in handling paperwork and have knowledge of GPS or map reading.


What qualities make a good Delivery Service Worker?

A good Delivery Service Worker is punctual, reliable, and possesses excellent organizational skills.

They should be physically fit and able to handle heavy lifting.

They should also have good interpersonal skills to interact positively with customers and colleagues.

An understanding of safety regulations and a clean driving record are also important.


How physically demanding is the job of a Delivery Service Worker?

Being a Delivery Service Worker can be physically demanding as it often involves lifting and carrying heavy items and packages.

The job can also require long hours of driving and sometimes working in difficult weather conditions.

It’s important for delivery workers to follow safety guidelines to minimize the risk of injury.



There you go.

Today, we’ve given you an exclusive look at the day-to-day life of a delivery service worker.

Guess what?

It’s not just about driving from point A to point B.

It’s about bridging the gap between businesses and consumers, one delivery at a time.

Armed with our handy delivery service worker job description template and real-world examples, you’re ready to dive in.

But don’t stop here.

Explore further with our job description generator. It’s your go-to resource for creating accurate job listings or refining your resume to a tee.


Every delivery made is a link in the chain of commerce.

Let’s bridge that gap. Together.

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