E-commerce QA Analyst Job Description [Updated for 2024]

e commerce qa analyst job description

In the rapidly evolving world of online retail, the role of E-commerce QA Analysts is becoming increasingly crucial.

As e-commerce continues to grow, there’s a rising demand for skilled professionals who can ensure the seamless operation of online shopping platforms.

So, what exactly does an E-commerce QA Analyst do?

Whether you are:

  • A job seeker looking to understand the core responsibilities of this role,
  • A hiring manager formulating the perfect job description,
  • Or just interested in exploring the dynamics of e-commerce quality assurance,

You’re in the right spot.

In this guide, we’ll provide you with a customizable E-commerce QA Analyst job description template, perfect for posting on job boards or career sites.

Let’s dive in.

E-commerce QA Analyst Duties and Responsibilities

E-commerce QA Analysts ensure the quality, reliability and stability of e-commerce websites and platforms.

They use their understanding of both business processes and technical skills to identify and resolve any potential issues that may affect the performance, functionality, and user experience.

Their duties and responsibilities include:

  • Developing and executing test cases, scripts, plans and procedures to support various development methodologies
  • Identifying, logging, tracking and validating software, hardware and system issues
  • Collaborating with development and product teams to identify software defects and ensure they are properly addressed
  • Performing thorough regression testing when bugs are resolved
  • Reviewing and analyzing system specifications to ensure all business requirements are met
  • Developing and executing automation scripts for efficiency and accuracy
  • Monitoring and analyzing test performance over time to detect trends in process or product quality
  • Conducting post-release and post-implementation testing
  • Collaborating with cross-functional teams to ensure consistent project execution
  • Ensuring the final product is compatible with all devices, browsers and platforms


E-commerce QA Analyst Job Description Template

Job Brief

We are seeking a detail-oriented and experienced E-commerce QA Analyst to join our team.

Your primary responsibility will be to ensure that our e-commerce platforms meet both company and customer expectations for functionality and user-friendliness.

You will be expected to review requirements, create detailed, comprehensive, and well-structured test plans, and conduct manual and automated testing before product launches to ensure software runs smoothly and meets client needs.

Familiarity with Agile frameworks and regression testing is a plus.



  • Review and analyze system specifications.
  • Create detailed, comprehensive and well-structured test plans and test cases.
  • Estimate, prioritize, plan and coordinate testing activities.
  • Identify, record, document thoroughly, and track bugs.
  • Perform thorough regression testing when bugs are resolved.
  • Develop and apply testing processes for new and existing products to meet client needs.
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements.
  • Monitor debugging process results.
  • Investigate the causes of non-conforming software and train users to implement solutions.
  • Stay up-to-date with new testing tools and test strategies.



  • Proven work experience as a QA analyst or similar role in e-commerce.
  • Strong knowledge of software QA methodologies, tools, and processes.
  • Experience in writing clear, concise, and comprehensive test plans and test cases.
  • Hands-on experience with both white box and black box testing.
  • Hands-on experience with automated testing tools.
  • Solid knowledge of SQL and scripting.
  • Experience working in an Agile/Scrum development process.
  • Experience with performance and/or security testing is a plus.
  • BS/MS degree in Computer Science, Engineering or a related subject.



  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities


Additional Information

  • Job Title: E-commerce QA Analyst
  • Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
  • Reporting Structure: Reports to the QA Manager or Director of Quality Assurance.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $60,000 minimum to $100,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].


What Does an E-commerce QA Analyst Do?

E-commerce QA Analysts, or Quality Assurance Analysts, primarily work in the e-commerce industry where they are tasked with ensuring the functionality, usability, and performance of e-commerce websites or applications.

They work closely with e-commerce development teams to understand the technical and business requirements of the project.

They create detailed, comprehensive, and well-structured test plans and test cases based on these requirements.

Their role involves running various tests such as functional, regression, performance, and usability testing to identify any bugs or issues that may affect the performance or functionality of the e-commerce platform.

They then document these issues and work closely with developers to help resolve them.

E-commerce QA Analysts also monitor the debugging process and track quality assurance metrics such as defect densities and open defect counts.

They play a crucial role in ensuring the smooth operation of an e-commerce platform, providing a seamless experience for customers and ensuring the reliability of online transactions.

Additionally, they may also be involved in reviewing system requirements and tracking quality assurance metrics, and they ensure that all testing activities comply with industry standards and guidelines.


E-commerce QA Analyst Qualifications and Skills

An E-commerce QA Analyst should possess a unique blend of technical and interpersonal skills, such as:

  • Technical expertise to understand and test e-commerce systems, including shopping carts, payment gateways, and order management systems.
  • Analytical skills to review system requirements, identify potential issues, and assess the quality of e-commerce systems.
  • Experience with automated testing tools and methodologies to design and execute test cases, scripts, plans and procedures.
  • Familiarity with web technologies such as HTML, CSS, JavaScript, and SQL databases to effectively test e-commerce systems.
  • Strong attention to detail to identify errors and inconsistencies within complex e-commerce platforms.
  • Excellent problem-solving skills to troubleshoot issues, identify root causes, and implement corrective measures.
  • Good communication and interpersonal skills to collaborate effectively with development teams and report on testing progress and results.
  • A good understanding of data protection and cybersecurity principles to ensure the secure operation of e-commerce platforms.


E-commerce QA Analyst Experience Requirements

For an entry-level E-commerce QA Analyst role, employers often seek candidates with 1 to 2 years of experience in a related field.

This could have been gained through internships or part-time roles in QA testing, software development, or other IT-related roles.

Candidates often need a solid understanding of e-commerce platforms, such as Shopify or Magento, and should have experience with testing methodologies, software bug detection, and automated testing tools.

Those with more than 3 years of experience will have often gained in-depth knowledge of both front-end and back-end e-commerce systems, as well as experience with performance and security testing.

They may also have experience in using project management tools and collaborating with development teams.

Candidates with over 5 years of experience in QA analysis for e-commerce platforms are often considered for senior roles.

These professionals are likely to have led QA teams, managed complex test projects, and worked closely with senior management to align QA processes with business objectives.

They may also have experience in training junior QA analysts.

In addition to these practical experiences, a degree in computer science or a related field, along with relevant certifications, such as Certified Software Tester (CSTE) or Certified Software Quality Analyst (CSQA), can be an added advantage.


E-commerce QA Analyst Education and Training Requirements

E-commerce QA Analysts typically hold a bachelor’s degree in computer science, information technology, software engineering, or a related field.

They need to have a strong foundation in quality assurance methodologies and testing procedures, as well as a good understanding of e-commerce business operations and strategies.

Some positions may require E-commerce QA Analysts to have a master’s degree in a specific IT or quality assurance discipline, or a specialized certification such as a Certified Software Quality Analyst (CSQA) or Certified Software Tester (CSTE).

In-depth knowledge of programming languages such as Java, Python, and SQL is often essential.

Also, familiarity with various testing tools and platforms, such as Selenium, JIRA, and TestRail is highly beneficial.

Experience with usability and accessibility testing is often required as is a solid understanding of online security principles.

Continuing professional development is important in this rapidly changing field, hence many E-commerce QA Analysts pursue further training and certification in emerging technologies and testing methodologies.

A commitment to lifelong learning demonstrates dedication to the profession and can enhance career prospects.


E-commerce QA Analyst Salary Expectations

An E-commerce QA Analyst earns an average salary of $72,236 (USD) per year.

However, this salary can vary based on factors such as level of experience, certifications, the complexity of the e-commerce platform, and the geographical location.


E-commerce QA Analyst Job Description FAQs

What skills does an E-commerce QA Analyst need?

An E-commerce QA Analyst should have strong analytical skills to identify and troubleshoot technical issues in e-commerce platforms.

They should have proficient knowledge in software testing, coding, and a good understanding of e-commerce systems.

They should also have excellent communication skills to effectively liaise with developers and other stakeholders about the issues found and the necessary steps to rectify them.


Do E-commerce QA Analysts need a degree?

While not always necessary, an E-commerce QA Analyst typically holds a degree in Computer Science, Information Technology, or a related field.

Having a certification related to Quality Assurance or e-commerce systems can also be beneficial.


What should you look for in an E-commerce QA Analyst resume?

A strong E-commerce QA Analyst candidate will have prior experience in a similar role, demonstrating their ability to detect and rectify issues on e-commerce platforms.

Look for proficiency in various programming languages, understanding of software testing methodologies, and experience in data analysis.

Certifications related to Quality Assurance or e-commerce systems can also be indicative of a well-qualified candidate.


What qualities make a good E-commerce QA Analyst?

A good E-commerce QA Analyst is detail-oriented, enabling them to identify even minor issues that could impact the user experience on the e-commerce platform.

They should be proficient problem solvers, able to determine the cause of issues and suggest effective solutions.

An ability to work under pressure and stick to tight deadlines is also important, as they often need to identify and rectify issues swiftly to minimize disruption to the e-commerce platform.


What is the importance of an E-commerce QA Analyst in an organization?

An E-commerce QA Analyst plays a critical role in ensuring that an organization’s e-commerce platform functions optimally.

They detect and rectify technical issues that could disrupt the user experience or the smooth operation of the platform.

By doing so, they help to maintain customer satisfaction and trust, and support the organization in achieving its e-commerce revenue goals.



And there we have it.

Today, we’ve unraveled the intricacies of what it really means to be an E-commerce QA Analyst.

Surprise, surprise?

It’s not just about spotting bugs.

It’s about ensuring a seamless online shopping experience, one quality check at a time.

Armed with our definitive E-commerce QA Analyst job description template and real-world examples, you’re ready to step up your game.

But don’t just stop there.

Take it a step further with our job description generator. It’s your secret weapon to crafting precision-targeted job listings or fine-tuning your resume to absolute perfection.


Every quality check is a piece of the larger e-commerce puzzle.

Let’s create that flawless user experience. Together.

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