Employee Relations Assistant Job Description [Updated for 2024]

employee relations assistant job description

In the modern corporate world, the role of the Employee Relations Assistant has become increasingly significant.

As organizations evolve, the need for skilled professionals who can manage, nurture, and enhance the relationship between a company and its employees grows stronger.

But let’s delve deeper: What’s exactly expected from an Employee Relations Assistant?

Whether you are:

  • A job seeker trying to understand the core responsibilities of this role,
  • A hiring manager seeking the perfect candidate,
  • Or simply curious about the inner workings of employee relations,

You’ve come to the right place.

Today, we’re introducing a customizable Employee Relations Assistant job description template, designed for effortless posting on job boards or career sites.

Let’s get started.

Employee Relations Assistant Duties and Responsibilities

Employee Relations Assistants are responsible for providing administrative support in the area of employee relations.

This role involves a variety of tasks, including coordinating meetings, maintaining employee records, and handling correspondence.

The main duties and responsibilities of an Employee Relations Assistant include:

  • Assisting in the coordination and administration of employee relations programs and initiatives
  • Maintaining accurate and up-to-date employee records
  • Scheduling and coordinating meetings, interviews, and other HR-related events
  • Handling correspondence related to employee relations matters, such as complaint responses and disciplinary letters
  • Assisting in the investigation of employee complaints and concerns
  • Supporting the implementation of policies and procedures relating to employee relations
  • Providing administrative support to HR managers and other senior staff
  • Helping to maintain a positive workplace environment and fostering good employee relations
  • Conducting research and compiling data for reports and presentations
  • Helping in the preparation of materials for employee relations training sessions

 

Employee Relations Assistant Job Description Template

Job Brief

We are looking for a dedicated Employee Relations Assistant to support our Human Resources department in managing the relationships between our organization and our employees.

The Employee Relations Assistant responsibilities include administering employee services, advising management on the resolution of specific employee relations issues, conducting investigations, and ensuring compliance with federal and state employment laws.

Our ideal candidate is an excellent communicator, has strong problem-solving skills and is familiar with HR practices and labor legislation.

 

Responsibilities

  • Assist in the development and implementation of personnel policies and procedures
  • Handle employee relations counseling and exit interviewing
  • Participate in the conduct of investigations when employee complaints or concerns are brought forth
  • Advise managers and supervisors about the steps in the disciplinary process
  • Ensure compliance with federal and state employment laws
  • Assist in employee recognition programs
  • Maintain employee files and the HR filing system
  • Assist with various research projects and/or special projects

 

Qualifications

  • Proven experience as an Employee Relations Assistant or similar role
  • Knowledge of labor law and HR best practices
  • Experience with HR databases, HRIS systems and MS Office software
  • Strong communication and problem-solving skills
  • Ability to handle sensitive and confidential information with discretion
  • BS degree in Human Resources or related field

 

Benefits

  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities

 

Additional Information

  • Job Title: Employee Relations Assistant
  • Work Environment: Office setting with occasional remote work. Travel may be required for training or meetings.
  • Reporting Structure: Reports to the Employee Relations Manager or Human Resources Manager.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $40,000 minimum to $60,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Employee Relations Assistant Do?

An Employee Relations Assistant typically works in the human resources department of an organization.

They are responsible for facilitating communication between employees and management, mediating disputes and resolving issues.

They assist with developing, coordinating, and implementing the company’s employee relations programs and policies.

This may include programs aimed at improving workplace culture, employee engagement, or employee retention.

They may also be involved in managing and resolving workplace complaints, such as harassment or discrimination allegations.

This involves conducting thorough investigations, maintaining confidentiality, and ensuring appropriate follow-up actions are taken.

Furthermore, they provide support in the administration of various HR functions, including benefits administration, performance management, and employee development.

Employee Relations Assistants often also aid in the creation and delivery of training programs that foster a positive and respectful work environment.

In general, their aim is to create and maintain a healthy, productive workplace environment in which all employees feel heard, respected, and satisfied.

 

Employee Relations Assistant Qualifications and Skills

An Employee Relations Assistant should possess the essential skills and qualifications to provide necessary support to HR department, such as:

  • Strong interpersonal skills to build relationships with employees at all levels within the organization and resolve workplace issues.
  • Excellent communication skills to clearly convey policies, procedures and regulations to employees and provide prompt responses to inquiries.
  • Demonstrated proficiency in conflict resolution to handle grievances and disputes effectively and maintain a positive working environment.
  • Ability to maintain confidentiality to handle sensitive employee information with discretion and integrity.
  • Knowledge of labor laws and HR best practices to ensure compliance with all regulations and provide accurate advice to both employees and management.
  • Strong organizational skills to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
  • Basic proficiency with HR software and databases for record-keeping and report generation.
  • Problem-solving skills to identify and address employee concerns, finding resolutions that align with company policies.

 

Employee Relations Assistant Experience Requirements

Employee Relations Assistants are typically expected to have at least 1 to 2 years of experience in an entry-level HR or Employee Relations role.

This experience could be obtained through internships, co-op placements, or part-time work during their studies.

In these roles, they will have gained experience in handling employee grievances, working on employee engagement initiatives, and supporting HR policies and procedures.

Familiarity with labor laws and employment standards is often a key part of this experience.

Candidates with more than 3 years of experience would have typically worked in a more senior Employee Relations or HR role.

In these positions, they would have developed skills in conflict resolution, mediation, and may have been involved in more complex employee relations issues such as dispute resolution.

Those with over 5 years of experience are often expected to have some managerial experience, having overseen junior staff in their team.

They may also have experience in designing and implementing employee relations strategies, and may be ready for a more strategic or leadership role within the employee relations department.

 

Employee Relations Assistant Education and Training Requirements

Employee Relations Assistants typically need a bachelor’s degree in Human Resources, Business Administration, or a related field.

They must have solid understanding of labor laws and employee rights.

Training in labor relations, conflict resolution and communication is fundamental for this role.

Some organizations may also require proficiency in HR Information Systems (HRIS) and database management.

For those looking to advance in their careers, obtaining a master’s degree in Human Resources Management, Labor Relations, or Business Administration could be beneficial.

Certifications such as the Professional in Human Resources (PHR) or the Senior Professional in Human Resources (SPHR) awarded by the HR Certification Institute can also enhance career prospects.

These certifications demonstrate the candidate’s commitment to professional growth, their proficiency in HR practices, and their ability to handle sensitive employee matters effectively.

Some employers may prefer or require these certifications.

Continuing education to stay abreast of changes in labor laws and best practices in employee relations is also essential for success in this role.

 

Employee Relations Assistant Salary Expectations

An Employee Relations Assistant can expect to earn an average salary of $47,560 (USD) per year.

The actual salary may vary based on factors such as experience, location, and the specific company they work for.

 

Employee Relations Assistant Job Description FAQs

What skills are required for an Employee Relations Assistant?

Employee Relations Assistants need to be good communicators and listeners.

They should have excellent interpersonal skills to liaise between management and employees.

They should also be organized, detail-oriented, and able to handle confidential information with discretion.

Familiarity with labor laws and HR practices is a plus.

 

Do Employee Relations Assistants need a degree?

A bachelor’s degree in human resources, business administration, or a related field is typically required for this role.

However, some employers may accept relevant work experience in lieu of a degree.

HR certifications like PHR (Professional in Human Resources) can also be beneficial.

 

What should you look for in an Employee Relations Assistant’s resume?

You should look for a background in human resources or a related field, as well as any experience in conflict resolution, performance management, and employee engagement.

Strong communication skills and the ability to handle sensitive situations professionally are also important.

Proficiency in HRMS (Human Resource Management System) software could be an added advantage.

 

What qualities make a good Employee Relations Assistant?

A good Employee Relations Assistant is approachable and exhibits empathy, fairness, and respect for all employees.

They must be excellent problem solvers with the ability to mediate disputes and facilitate resolution.

They should be knowledgeable about labor laws and company policies, and have the integrity to handle sensitive information confidentially.

 

What are the daily tasks of an Employee Relations Assistant?

Daily tasks might include drafting HR-related documents, assisting in the resolution of employee grievances, facilitating communication between employees and management, and maintaining records of employee interactions.

They may also help in conducting exit interviews, addressing issues raised, and suggesting necessary changes.

 

Conclusion

And there you have it.

Today, we have unveiled the true essence of being an Employee Relations Assistant.

But guess what?

It’s not just about managing relationships.

It’s about weaving the fabric of an effective and harmonious workplace, one interaction at a time.

With our comprehensive Employee Relations Assistant job description template and real-world examples, you’re ready to take the plunge.

But why limit yourself to just that?

Expand your horizon with our job description generator. It’s your passport to meticulously crafted job listings or optimizing your resume to perfection.

Remember:

Every relationship managed is a step towards a better working environment.

Let’s shape that future. Together.

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