Enrollment Services Manager Job Description [Updated for 2025]

In the evolving landscape of education, the role of Enrollment Services Manager is increasingly pivotal.

As the educational sector progresses, there is a growing demand for proficient individuals who can oversee, enhance, and fortify our enrollment processes.

But what exactly does being an Enrollment Services Manager entail?

Whether you are:

• A job seeker attempting to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the intricacies of education management,

You’ve come to the right spot.

Today, we introduce a customizable Enrollment Services Manager job description template, designed for effortless posting on job boards or career sites.

Let’s delve right into it.

Enrollment Services Manager Duties and Responsibilities

Enrollment Services Managers coordinate and oversee all activities related to student enrollment and registration.

They also manage the office staff and ensure smooth operation of the enrollment services department.

They have the following duties and responsibilities:

• Develop and implement strategies to achieve enrollment targets
• Coordinate with academic and administrative departments to facilitate student enrollment
• Oversee the processing of applications, admission, registration, and student records
• Provide information to prospective students and their families about the admissions process, academic programs, financial aid, and student services
• Manage and supervise the work of the enrollment services staff
• Ensure compliance with federal, state, and institutional policies and regulations related to student enrollment
• Analyze enrollment data and prepare reports for university administrators
• Assist in the development and management of the enrollment services budget
• Maintain updated knowledge of best practices in enrollment management
• Handle student complaints and resolve issues related to enrollment services
• Participate in student recruitment events and activities

 

Enrollment Services Manager Job Description Template

Job Brief

We are seeking a competent and detail-oriented Enrollment Services Manager to oversee our enrollment processes.

This role involves managing student records, processing applications, and ensuring our admissions process runs smoothly.

The Enrollment Services Manager will work closely with the admissions team, facilitate communication between students and university departments, and ensure compliance with academic policies and regulations.

Our ideal candidate possesses strong leadership and organizational skills, a keen eye for detail, and a deep understanding of the higher education environment.

 

Responsibilities

• Overseeing all aspects of student enrollment and registration
• Processing and reviewing applications for admission
• Coordinating with academic departments to ensure smooth operation of enrollment processes
• Managing student records in accordance with privacy laws and institutional policies
• Developing and implementing strategies to improve enrollment processes
• Resolving student complaints regarding enrollment and registration
• Training staff in enrollment procedures and use of enrollment software
• Tracking and reporting on enrollment statistics
• Maintaining up-to-date knowledge of academic policies and regulations
• Collaborating with marketing and admissions departments to attract new students

 

Qualifications

• Proven experience as an Enrollment Services Manager or similar role in higher education
• Knowledge of student enrollment procedures and academic policies
• Familiarity with student information systems and databases
• Exceptional leadership and organizational skills
• Outstanding communication and interpersonal skills
• Bachelor’s degree in Education Administration, Business Management, or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Enrollment Services Manager
• Work Environment: Office setting within a university campus. Some travel may be required for recruitment events or professional development.
• Reporting Structure: Reports to the Director of Admissions.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our institution. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Enrollment Services Manager Do?

Enrollment Services Managers typically work in educational institutions such as schools, colleges, or universities.

They could also be employed by online learning platforms or other educational service providers.

Their primary duty involves managing all aspects of student enrollment, including the admissions process, records, financial aid, and recruitment.

They are responsible for designing and implementing strategies to attract and enroll new students in the institution, and also for retaining current students.

Enrollment Services Managers work closely with marketing and admissions departments to ensure enrollment targets are met.

They may also interact with prospective students and their families, answering queries, guiding them through the application process, and resolving any issues that may arise.

Additionally, they analyze enrollment data and trends to inform their strategies, and they often oversee reporting and compliance with relevant regulations.

In their role, they also collaborate with academic staff and other departments to ensure that the institution’s offerings align with student needs and market demand.

Overall, the Enrollment Services Manager plays a crucial role in shaping and executing the institution’s enrollment policies, thereby directly influencing the institution’s growth and success.

 

Enrollment Services Manager Qualifications and Skills

An effective Enrollment Services Manager should have the qualifications and skills that align with your job description, such as:

• Exceptional communication skills to effectively interact with students, parents, staff, and other stakeholders
• Strong leadership and managerial skills to oversee the enrollment services team and ensure they meet their goals and objectives
• Excellent organization and multitasking abilities to manage multiple priorities and deadlines effectively
• Customer service skills to address queries and issues related to enrollment in a prompt and courteous manner
• Proficient in using enrollment management software and other relevant computer applications
• Ability to understand and interpret complex enrollment policies and regulations
• Analytical skills to evaluate enrollment trends and patterns, and make data-driven decisions
• Experience in strategic planning and execution to ensure the effective and efficient operation of the enrollment department
• Interpersonal skills to build relationships with internal and external stakeholders and foster an inclusive and supportive environment

 

Enrollment Services Manager Experience Requirements

Enrollment Services Managers typically require a minimum of 3 to 5 years of experience in student services, admissions, or related field in an educational institution.

This experience often comes from roles like Enrollment Counselor, Admissions Coordinator, or Student Services Representative.

Those who are just starting in this role might have gained experience through an internship or entry-level position in the admissions department of a college or university.

Candidates with over 5 years of experience often have a background in managing a team or coordinating departmental activities.

They may have worked in roles like Assistant Enrollment Manager or Admissions Director.

Additional valuable experience can come from the use of enrollment management software, data analysis, and understanding student recruitment strategies.

Those with more than 7 years of experience in enrollment services may be well-prepared for director-level roles, as they would have gained substantial leadership experience and have a deep understanding of the complexities of student enrollment and retention strategies.

 

Enrollment Services Manager Education and Training Requirements

An Enrollment Services Manager typically requires a bachelor’s degree in education administration, business administration, or a related field.

They are expected to have a comprehensive understanding of the admissions process, financial aid, and student services, usually gained through several years of experience in a higher education setting.

Having a strong background in customer service and data analysis is also beneficial for this role.

Familiarity with enrollment management software and platforms is usually required.

Some organizations might prefer candidates with a master’s degree in education administration or business administration, emphasizing the importance of managerial and leadership skills in this role.

Additionally, certifications in relevant software applications or enrollment management can be advantageous and demonstrate the candidate’s commitment to professional development.

Strong communication skills and a keen understanding of institutional policies and regulations are also necessary to succeed in this position.

Some roles may require Enrollment Services Managers to participate in ongoing education or professional development to stay current with changing educational policies and technologies.

 

Enrollment Services Manager Salary Expectations

The average salary for an Enrollment Services Manager is approximately $56,000 (USD) per year.

However, the actual salary can significantly vary depending on factors such as years of experience, level of education, geographical location, and the specific institution or company of employment.

 

Enrollment Services Manager Job Description FAQs

What skills does an Enrollment Services Manager need?

Enrollment Services Managers should have excellent organizational and communication skills to efficiently manage the enrollment process and effectively interact with students, parents, and faculty.

They should also have strong leadership abilities to oversee and guide their team towards achieving set goals.

Moreover, they should be detail-oriented and analytical to manage data and generate accurate reports regarding enrollment.

 

Do Enrollment Services Managers need a degree?

Typically, an Enrollment Services Manager should have a bachelor’s degree in Education Administration, Business, or any related field.

Some institutions prefer candidates with a master’s degree.

Experience in an academic setting, particularly in enrollment or admissions, is usually a crucial requirement.

 

What should you look for in an Enrollment Services Manager resume?

A potential Enrollment Services Manager’s resume should showcase their experience in an academic setting, particularly in student services, enrollment, or admissions.

Look for a demonstrated history of leadership, team management, and strong communication skills.

A good candidate should also have experience in using enrollment management software and student databases.

 

What qualities make a good Enrollment Services Manager?

A good Enrollment Services Manager should have strong leadership skills and the ability to inspire their team.

They should be detail-oriented to ensure accuracy in all operations and have excellent communication skills for effective interaction with students, parents, and faculty.

They should also have a problem-solving mindset to deal with any challenges that may arise during the enrollment process.

 

How do Enrollment Services Managers typically interact with other staff members?

Enrollment Services Managers frequently interact with staff members across various departments including admissions, financial aid, and academic affairs.

They work closely with these teams to ensure the smooth execution of the enrollment process, resolve any issues that may arise, and strategize on improving the enrollment process.

They are also often in contact with faculty and senior university leadership to share updates and insights about enrollment trends and forecasts.

 

What is the role of an Enrollment Services Manager during peak admissions periods?

During peak admissions periods, an Enrollment Services Manager’s role becomes crucial.

They oversee and manage the entire enrollment process to ensure it runs smoothly.

This includes ensuring all applications are processed on time, addressing queries from prospective students and parents, coordinating with other departments such as financial aid, and ensuring their team is equipped to handle the increased workload.

Their goal is to provide an efficient, smooth, and positive experience for all incoming students.

 

Conclusion

There you have it.

Today, we’ve given you a behind-the-scenes look at what it means to be an Enrollment Services Manager.

And guess what?

It’s not just about managing student registrations.

It’s about shaping the academic journey, one enrollment at a time.

With our handy Enrollment Services Manager job description template and real-world examples, you’re ready to take the next step.

But why limit yourself?

Delve deeper with our job description generator. It’s your essential tool for creating precision-crafted job listings or polishing your resume to perfection.

Remember:

Every enrollment contributes to the broader educational experience.

Let’s shape that journey. Together.

How to Become an Enrollment Services Manager (Complete Guide)

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