ERP Support Analyst Job Description [Updated for 2025]

In the modern business world, the role of ERP Support Analysts is increasingly critical.

As business systems become more complex, the demand for skilled professionals who can manage, optimize, and secure our enterprise resource planning (ERP) systems grows.

But what exactly does an ERP Support Analyst do?

Whether you are:

• A job seeker trying to understand the core responsibilities of this position,
• A hiring manager looking to define the perfect candidate,
• Or simply curious about the world of ERP Support,

You’ve come to the right place.

Today, we present a fully customizable ERP Support Analyst job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

ERP Support Analyst Duties and Responsibilities

ERP Support Analysts handle the daily technical and functional support of ERP (Enterprise Resource Planning) software systems.

They play a critical role in troubleshooting issues and ensuring smooth operations within an organization.

Their main duties and responsibilities include:

• Providing functional and technical support to users of ERP systems
• Identifying, troubleshooting, and resolving issues related to ERP software
• Monitoring ERP systems to ensure stable and reliable operations
• Creating and maintaining system documentation and user manuals
• Training staff on the use of ERP systems and assisting in data migration
• Coordinating with ERP vendors for upgrades, patches, and new releases
• Testing system upgrades and patches for compatibility and functionality
• Assisting in the development of custom reports for management needs
• Conducting regular system audits to ensure compliance with company standards and policies
• Collaborating with other IT professionals to integrate ERP with other business systems

 

ERP Support Analyst Job Description Template

Job Brief

We are seeking a skilled ERP Support Analyst to assist our clients with the implementation and maintenance of our ERP systems.

As an ERP Support Analyst, you will be responsible for training users, troubleshooting system issues, and ensuring data accuracy.

The ideal candidate will have a strong understanding of business processes, experience with ERP systems, and excellent problem-solving skills.

 

Responsibilities

• Provide first-line support for users encountering issues with our ERP systems.
• Assist in the implementation and maintenance of ERP systems.
• Document and track user issues, ensuring timely resolution and user satisfaction.
• Train users on how to effectively use ERP systems.
• Maintain data accuracy within the ERP system.
• Collaborate with ERP vendors for system updates and improvements.
• Perform system testing to ensure functionality after updates or changes.
• Assist in the development of ERP system guidelines and protocols.

 

Qualifications

• Proven experience as an ERP Support Analyst or similar role.
• Knowledge of ERP software (like SAP, Oracle, Microsoft Dynamics).
• Strong problem-solving skills and ability to troubleshoot issues quickly.
• Excellent communication skills and ability to train non-technical users.
• Familiarity with database and system design.
• Understanding of business processes and workflow.
• BSc degree in Computer Science, Information Systems or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: ERP Support Analyst
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the ERP Manager or IT Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $100,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an ERP Support Analyst Do?

ERP (Enterprise Resource Planning) Support Analysts primarily work for corporations across industries, in the field of information technology.

Their primary responsibility is to provide technical support and ensure the effective operation of the ERP software used by the organization.

They work closely with other IT professionals to troubleshoot problems, rectify issues, and implement solutions.

ERP Support Analysts also play a key role in software updates, patches, and installation.

They test the software before it is implemented to ensure it functions properly, and they also train employees on how to use the system effectively.

They are responsible for maintaining documentation on ERP processes and procedures, and they play a crucial role in the development of ERP strategies within the organization.

In addition, ERP Support Analysts are often involved in the analysis and interpretation of ERP system data, providing reports and valuable insights to management to aid in decision-making processes.

Another key responsibility is ensuring the security of the ERP system, implementing measures to protect sensitive data and to prevent unauthorized access.

 

ERP Support Analyst Qualifications and Skills

ERP Support Analysts use a combination of technical skills, analytical abilities and problem-solving prowess to ensure the smooth operation of Enterprise Resource Planning systems in an organization.

The qualifications and skills required for this role include:

• Strong knowledge of ERP systems and their functionalities, enabling them to detect and resolve issues efficiently.
• Excellent analytical skills to understand complex ERP processes, identify areas of improvement, and contribute to system enhancements.
• Exceptional problem-solving skills to troubleshoot and resolve ERP-related issues, reducing downtime and ensuring seamless operations.
• Excellent communication skills to liaise between the IT department and non-technical staff, providing user support, system training, and clarifying technical information in a user-friendly manner.
• Good organizational skills to manage multiple tasks, prioritize support tickets, and ensure timely resolution of system issues.
• Technical knowledge to understand and assist in system upgrades, customizations, and integrations with other business applications.
• Experience in data analysis and reporting, to help users retrieve and interpret business data from the ERP system.
• Teamwork skills to work collaboratively with different departments and IT team members, ensuring ERP system aligns with business objectives and user needs.

 

ERP Support Analyst Experience Requirements

Entry-level ERP Support Analysts typically need 1 to 2 years of experience, often gained through internships or part-time roles in IT support or systems analysis.

They might have worked with ERP (Enterprise Resource Planning) systems during their academic studies or in their initial professional roles.

Candidates with 2 to 3 years of hands-on experience are often required to have a deeper understanding of ERP systems, such as SAP, Oracle, or Microsoft Dynamics.

Their previous roles might include ERP Support Specialist, Systems Analyst, or IT Support Specialist.

At this level, they may have experience in debugging, troubleshooting, and resolving user issues in an ERP environment.

Candidates with over 5 years of experience are often expected to have advanced technical expertise in ERP systems and might have experience in managing ERP projects or leading a team.

Their previous roles could include ERP Project Manager, ERP Team Leader, or Senior ERP Analyst.

These candidates might have a proven track record of successfully implementing or upgrading ERP systems and providing high-level user support and training.

 

ERP Support Analyst Education and Training Requirements

An ERP Support Analyst typically holds a bachelor’s degree in computer science, information technology, or a related field.

This job role requires a strong understanding of ERP systems, so individuals need to have relevant training or experience in handling ERP software such as SAP, Oracle, Microsoft Dynamics, or others.

Several advanced positions may prefer candidates with a master’s degree in business administration with a concentration in information systems or a similar field.

This helps them understand the business processes and needs better, thus enabling them to provide effective support.

Certifications relevant to specific ERP systems or in fields like project management, IT service management can also be beneficial for this role.

Furthermore, possessing strong problem-solving skills, excellent communication abilities, and experience with SQL or other database languages is often necessary.

Continuing education is important for ERP Support Analysts as they need to stay updated with the latest technological changes and upgrades in ERP systems.

In some cases, employers may also require a certain number of years of experience in a support role.

 

ERP Support Analyst Salary Expectations

An ERP Support Analyst can expect to earn an average salary of $69,690 (USD) per year.

However, the salary can fluctuate based on factors such as experience, industry-specific knowledge, and the geographical location of the job.

 

ERP Support Analyst Job Description FAQs

What is the difference between an ERP Support Analyst and an ERP Developer?

ERP Developers are primarily focused on creating, developing, and implementing ERP applications and modules, while an ERP Support Analyst provides technical support, troubleshoots issues, and conducts routine maintenance checks on the ERP system.

 

What are the daily duties of an ERP Support Analyst?

On a typical day, an ERP Support Analyst may start by checking their tasks and prioritizing them based on urgency.

They could be diagnosing and resolving software issues, providing assistance to users, managing system performance, and maintaining data integrity.

They might also spend time in meetings discussing system upgrades, improvements, or any user-related issues that have arisen.

 

What qualities make a good ERP Support Analyst?

A good ERP Support Analyst possesses excellent problem-solving skills to diagnose issues and find practical solutions.

They should have strong technical skills and a deep understanding of the ERP system they are working with.

Great communication skills are also crucial, as they often need to explain complex technical processes in a way that non-technical employees can understand.

 

What should you look for in an ERP Support Analyst’s resume?

An ERP Support Analyst’s resume should showcase a strong background in IT, specifically in ERP systems.

Look for degrees in computer science or a related field, as well as relevant certifications.

Experience in troubleshooting, problem-solving, and providing user support are also critical.

Familiarity with the specific ERP system used by your company would be a strong asset.

 

Do ERP Support Analysts need a degree?

Most ERP Support Analyst positions require a bachelor’s degree in computer science, information systems, or a related field.

However, some companies might consider candidates with significant experience in lieu of a degree.

Additionally, certifications in specific ERP systems can boost a candidate’s credibility.

 

Conclusion

And there we have it.

Today, we’ve given you a sneak peek into what being an ERP Support Analyst truly entails.

Surprise, surprise?

It’s not just about solving technical problems.

It’s about shaping the future of enterprise resource planning, one issue resolution at a time.

With our ready-to-use ERP Support Analyst job description template and tangible examples, you’re perfectly equipped to advance.

But why put a halt here?

Delve deeper with our job description generator. It’s your ultimate guide to crafting detailed listings or fine-tuning your resume to absolute perfection.

Just remember:

Every resolved issue is a piece of the larger puzzle.

Let’s construct that future. Together.

How to Become an ERP Support Analyst (Complete Guide)

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