Field Service Advisor Job Description [Updated for 2025]

In today’s fast-paced world, the role of Field Service Advisors is becoming increasingly vital.

As technology continues to evolve, so too does the demand for skilled professionals who can effectively manage, troubleshoot, and enhance our service operations on the field.

But what exactly does a Field Service Advisor do?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager creating the perfect job profile,
• Or just curious about the intricacies of field service advising,

You’ve come to the right place.

Today, we present a customizable Field Service Advisor job description template, crafted for easy posting on job boards or career sites.

Let’s dive right in.

Field Service Advisor Duties and Responsibilities

Field Service Advisors are primarily responsible for managing client relationships, overseeing technical projects and services, and coordinating with field service technicians.

They play a crucial role in ensuring customer satisfaction through efficient service and problem resolution.

The daily duties and responsibilities of a Field Service Advisor include:

• Working directly with customers to understand their needs and provide appropriate solutions
• Coordinating with field service technicians to ensure services are carried out efficiently and effectively
• Conducting regular site visits to monitor progress and quality of work
• Providing technical advice and support to clients and technicians as needed
• Documenting service and installation actions by completing forms, reports, logs, and records
• Maintaining client relationships through regular communication and excellent customer service
• Acting as a liaison between the company and the customers, managing any conflict or issues that arise
• Assisting in the preparation of reports and analysis of service performance
• Staying updated with the latest technology and product updates to provide accurate information to clients

 

Field Service Advisor Job Description Template

Job Brief

We are seeking a diligent Field Service Advisor to oversee our field services.

As a Field Service Advisor, you will be responsible for managing field operations, ensuring that services are being delivered efficiently and effectively, and providing technical advice and solutions to field staff and clients.

Our ideal candidate has a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both team members and clients.

 

Responsibilities

• Oversee all field operations and ensure they are carried out efficiently and effectively
• Provide technical advice and solutions to field staff and clients
• Develop and maintain relationships with clients to ensure high levels of client satisfaction
• Identify potential issues and proactively suggest improvements
• Coordinate with management and other team members to optimize processes and services
• Ensure compliance with safety and quality standards
• Prepare and present reports on field operations and efficiency to upper management

 

Qualifications

• Proven experience in a similar role or field
• Strong technical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and remain calm in the face of difficulties
• Strong organizational and leadership skills
• Knowledge of industry safety and quality standards
• BSc/BA in Business, Engineering, or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Field Service Advisor
• Work Environment: This role typically includes travel and fieldwork. Some office work may also be required.
• Reporting Structure: Reports to the Field Service Manager or Operations Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $110,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Field Service Advisor Do?

Field Service Advisors typically work for businesses that offer installation, repair, or maintenance services.

They can also work as independent consultants or contractors in various industries.

Field Service Advisors are responsible for providing support and advice to field service engineers, who perform on-site installations, repairs, and maintenance of products and equipment.

They serve as a critical link between the company and its customers, as they are responsible for addressing customer concerns and queries, and ensuring high levels of customer satisfaction.

The role may involve scheduling and coordinating service appointments, providing troubleshooting assistance, providing service documentation, and advising on maintenance procedures.

In addition, Field Service Advisors assess the performance of field service engineers, provide them with necessary training and assistance, and ensure that they are adhering to safety protocols and regulations.

They also liaise with other departments within the company, such as the sales and manufacturing departments, to provide updates on customer issues, product performance, and service delivery.

They use their knowledge of the product or service to provide solutions and ensure that the field service team can effectively fulfill their roles.

This may involve advising on the use of new tools, software, or procedures.

Field Service Advisors play a crucial role in improving the overall quality of service delivery, enhancing customer satisfaction, and helping the business to maintain a positive reputation.

 

Field Service Advisor Qualifications and Skills

A competent Field Service Advisor should possess a blend of technical skills, customer service abilities, and industry knowledge, such as:

• Technical skills to understand and troubleshoot equipment, systems, and applications in the field
• Strong communication skills to explain complex technical issues in simple terms to clients and interact with team members effectively
• Customer service skills to manage and address customer queries, provide product information, and ensure customer satisfaction
• Problem-solving abilities to identify, analyze, and resolve technical issues promptly and effectively
• Attention to detail and organizational skills to keep track of multiple service requests, tasks, and deadlines
• Knowledge of field service software and tools to manage tasks, reports, and client communication
• Ability to work independently and make decisions on the spot in the field
• Physical endurance to work in various outdoor conditions and ability to travel as needed

 

Field Service Advisor Experience Requirements

Field Service Advisors are typically required to have a combination of educational and professional experience in the field.

Those entering the role may have 1-2 years of experience, often gained through internships, part-time roles, or entry-level positions in a related field such as customer service or technical support.

This initial experience helps individuals to develop their understanding of the field service industry, as well as skills in communication, problem-solving, and technical knowledge.

Candidates with more than 3 years of experience often have a broader understanding of field service operations and may have developed specialized skills or knowledge.

This could include expertise in specific types of equipment or machinery, advanced troubleshooting skills, or experience in planning and coordinating field service activities.

Those with more than 5 years of experience in the field service industry are often considered for higher-level roles.

This might include supervisory or managerial roles, where they are responsible for overseeing a team of Field Service Advisors.

These individuals are generally expected to have a deep knowledge of the industry, excellent communication and leadership skills, and a proven track record of providing exceptional customer service and technical advice.

In addition to these experience requirements, many employers also look for Field Service Advisors who have specific certifications or qualifications, such as a degree in a related field or professional certification in a specific type of equipment or machinery.

 

Field Service Advisor Education and Training Requirements

Field Service Advisors typically require a high school diploma or equivalent as a minimum educational qualification.

They often undergo in-house training provided by their employers in areas such as customer service, technical knowledge about the products or services offered by the company, and company-specific service standards.

This training is crucial to equip them with the necessary skills and knowledge to perform their duties effectively.

Further education, such as an associate’s or bachelor’s degree in business administration, marketing, or a related field can be beneficial.

It provides a broader understanding of business operations and customer relations, which can be applied to improve service standards and customer satisfaction.

In addition, a background in technical fields such as electronics, mechanics, or engineering can be an advantage, depending on the industry.

This helps Field Service Advisors understand the products or services they are advising on, making their advice more accurate and effective.

Certifications in customer service or specific technical areas related to the job can also be useful.

These certifications demonstrate a commitment to continuous learning and professional development, and can increase an advisor’s credibility with customers.

To keep up with the latest developments and trends in their industry, Field Service Advisors often participate in ongoing training throughout their careers.

This can include training in new products, technologies, or customer service techniques.

Finally, as this role often requires direct interaction with customers, excellent communication and interpersonal skills are essential.

These skills are often developed and honed on the job, and through experience in customer-facing roles.

 

Field Service Advisor Salary Expectations

A Field Service Advisor earns an average salary of $60,000 (USD) per year.

The actual earnings may fluctuate based on the individual’s experience, specific industry, and the geographical location of the job.

 

Field Service Advisor Job Description FAQs

What skills does a Field Service Advisor need?

Field Service Advisors need excellent interpersonal and communication skills as they interact with clients, staff, and other stakeholders.

They should have strong problem-solving abilities to address any issues that might arise during field service operations.

Good organizational skills are important for managing schedules, coordinating service delivery and maintaining records.

Technical skills related to the specific field they work in are also critical.

 

Do Field Service Advisors need a degree?

Not all Field Service Advisor roles require a degree; however, an associate’s or bachelor’s degree in a related field can be beneficial.

Many positions require experience in field service, customer service, or a related area.

Certifications in the field service industry can also be advantageous.

 

What should you look for in a Field Service Advisor resume?

First, check their experience in field service or a related industry, as well as any specific expertise related to your field.

Look for evidence of strong communication and problem-solving skills.

Certifications in field service management or relevant technical areas should also be noted.

Evidence of strong time-management and organizational skills is another good sign.

 

What qualities make a good Field Service Advisor?

A good Field Service Advisor is proactive, able to anticipate issues before they arise, and quick to resolve them when they do.

They have excellent communication skills, able to liaise between clients, field staff, and management.

They’re detail-oriented, ensuring that all aspects of a job are completed correctly and to the client’s satisfaction.

They’re also good at managing time and resources to ensure services are delivered efficiently.

 

What is the career progression for a Field Service Advisor?

Field Service Advisors can progress into higher managerial roles within the field service department, such as Field Service Manager or Director of Field Service.

With additional training or certifications, they could also specialize in specific areas of field service.

Some Field Service Advisors may move into related areas such as operations management, customer service management, or project management.

 

Conclusion

So there you have it.

Today, we’ve given you a glimpse into the exciting world of a field service advisor.

And guess what?

It’s not just about managing field services.

It’s about paving the path for efficient and effective service delivery, one task at a time.

With our comprehensive field service advisor job description template and real-world examples, you’re ready to make your next career move.

But why stop there?

Dig deeper with our job description generator. It’s your pathway to meticulously-crafted listings or polishing your resume to perfection.

Remember:

Every task you manage as a field service advisor is a step towards service excellence.

Let’s create that excellence. Together.

How to Become a Field Service Advisor (Complete Guide)

The Thrill of the Risk: Why Some Choose Careers in Danger’s Path

The Happy Hustle: Careers That Bring Joy and Paychecks

The Professional Pessimists: The Most Hated Jobs in the Game

The Wild Side of Work: Unusually Weird Jobs