Freight Operations Manager Job Description [Updated for 2025]

In the modern logistics industry, the role of a Freight Operations Manager has never been more crucial.

As global commerce continues to expand, the demand for skilled professionals who can efficiently manage, optimize, and secure our freight operations grows exponentially.

But let’s delve deeper: What’s truly expected from a Freight Operations Manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the intricacies of freight operations management,

You’re in the right place.

Today, we’re introducing a customizable Freight Operations Manager job description template, designed for easy posting on job boards or career sites.

Let’s get started.

Freight Operations Manager Duties and Responsibilities

Freight Operations Managers are primarily responsible for overseeing and managing all aspects of shipping routes and delivery, ensuring the efficient and cost-effective transfer of goods.

They also manage relationships with logistics partners and ensure compliance with laws and regulations.

Their duties and responsibilities include:

• Planning and supervising the shipments from production to the end user
• Scheduling daily and weekly routes
• Tracking orders using functional systems (e.g. barcodes and tracking software)
• Coordinating and monitoring supply chain operations
• Utilizing logistics IT systems to optimize shipping and transport procedures
• Communicating and negotiating with suppliers and customers
• Resolving any arising problems or complaints related to freight
• Supervising, coaching and training warehouse workforce
• Ensuring compliance with company policies and shipping legislation
• Preparing accurate reports for upper management
• Managing and optimizing operational logistics, including warehousing and transport
• Ensuring all freight operations meet or exceed all quality and safety standards

 

Freight Operations Manager Job Description Template

Job Brief

We are seeking a skilled Freight Operations Manager to oversee and coordinate our daily freight operations.

The ideal candidate will have the ability to manage personnel, coordinate logistic processes, ensure the safe and timely delivery of freight, and keep record of and manage warehouse inventory.

The Freight Operations Manager will be responsible for ensuring cost-effective and efficient operations of freight transportation while meeting all company and government regulations.

 

Responsibilities

• Oversee and manage freight operations and personnel
• Ensure compliance with company policies and government regulations
• Coordinate and monitor the receipt, order assembly, and dispatch of goods
• Develop operational policies and guidelines to improve efficiency and service
• Manage relationships with logistics service providers
• Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
• Prepare and manage freight budgets
• Implement health and safety procedures

 

Qualifications

• Proven work experience as a Freight Operations Manager or similar role
• Knowledge of logistics systems and practices
• Experience with logistics software and databases
• Excellent organizational and leadership skills
• Ability to handle the operational aspects of freight transportation
• Good understanding of safety and compliance procedures
• Excellent communication skills
• Bachelor’s degree in Business Administration, Logistics or related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Freight Operations Manager
• Work Environment: This role typically works in a warehouse or office environment. Some travel may be required for meetings with suppliers or clients.
• Reporting Structure: Reports to the Director of Logistics or Operations Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $110,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Freight Operations Manager Do?

Freight Operations Managers are typically employed by shipping, transportation, or logistics companies.

They play a crucial role in ensuring the smooth and efficient movement of goods from one location to another.

They are responsible for overseeing all aspects of the shipping process, from planning and scheduling shipments to ensuring the safe and timely delivery of goods.

This involves coordinating with suppliers, transporters, and customers, and monitoring the progress of shipments.

Freight Operations Managers also manage the staff involved in freight operations, providing training and guidance as necessary.

They also ensure compliance with safety and regulatory standards, and may be involved in negotiating contracts with transporters and suppliers.

In addition, they are often responsible for managing the budget for freight operations, identifying ways to reduce costs and improve efficiency.

They may also be required to solve any issues or problems that arise during the shipping process.

Overall, the role of a Freight Operations Manager is to ensure that the company’s freight operations run smoothly and efficiently, delivering goods on time and at the lowest possible cost.

 

Freight Operations Manager Qualifications and Skills

A competent Freight Operations Manager should possess skills and qualifications that align with the demands and expectations of the role, including:

• Strong organizational skills to handle logistics, ensure smooth operations, and manage shipping schedules.
• Excellent communication skills to interact effectively with freight teams, drivers, suppliers, and customers.
• Problem-solving skills to identify and address issues that could impact freight operations, such as delivery delays or equipment breakdowns.
• Ability to lead and manage a team, offering guidance and supervision to ensure all tasks are completed efficiently and safely.
• Technical knowledge of freight management systems and relevant software to optimize operations and track shipments.
• Negotiation skills to secure the best rates and terms with suppliers and transport providers.
• Understanding of safety and compliance regulations in the freight and transportation industry to ensure operations adhere to all laws and standards.
• Detail-oriented nature to manage paperwork, maintain records, and ensure accuracy in all aspects of freight operations.
• Ability to analyze and interpret data to make informed decisions that can improve efficiency and reduce costs.

 

Freight Operations Manager Experience Requirements

Freight Operations Managers typically have at least 3 to 5 years of experience in the logistics or transportation industry.

This experience often comes from roles such as Freight Coordinator, Logistics Analyst, or Transportation Supervisor, where they gain a comprehensive understanding of freight operations.

Entry-level candidates for this role usually start in operational roles where they learn about freight processes, transportation regulations, and supply chain management.

Internships and part-time roles in logistics and supply chain companies can also provide valuable experience.

Candidates with 5 to 7 years of experience often have developed skills in freight management, team coordination, and operational efficiency.

They would have had the opportunity to manage smaller teams, handle complex logistics tasks, and make operational decisions.

Those with over 7 years of experience likely possess strategic planning abilities and have a proven track record of managing large teams and optimizing freight operations.

They might have worked in senior roles such as Senior Freight Coordinator or Logistics Manager, which would make them ready for the Freight Operations Manager role.

In addition, a thorough knowledge of freight software, related technology, and industry regulations is usually expected.

Advanced degrees or certifications in logistics, supply chain management, or related fields can also be beneficial.

 

Freight Operations Manager Education and Training Requirements

Freight Operations Managers typically have a bachelor’s degree in Logistics, Business Administration, Supply Chain Management or a related field.

The role requires a solid background in transportation and warehousing operations, and experience with freight management systems.

Many employers prefer candidates with a master’s degree in Logistics or Business Management to handle the complexity and strategic nature of the role.

Certifications such as the Certified in Logistics, Transportation and Distribution (CLTD) from APICS or the Certified Professional in Supply Management (CPSM) from the Institute for Supply Management can enhance a candidate’s credentials.

Additionally, strong knowledge of customs regulations, international trade, and relevant software applications are beneficial for this role.

An understanding of safety procedures and experience with freight negotiation and contract management is also often required.

Continuing professional development through industry courses, seminars, and workshops is highly recommended to stay updated with emerging trends and technologies in freight operations management.

 

Freight Operations Manager Salary Expectations

A Freight Operations Manager earns an average salary of $72,144 (USD) per year.

This figure can fluctuate depending on factors such as the size of the company, the region in which it operates, as well as the individual’s level of experience and expertise in the field.

 

Freight Operations Manager Job Description FAQs

What skills does a Freight Operations Manager need?

Freight Operations Managers require a set of diverse skills.

They need strong leadership and organizational skills to manage staff and operations effectively.

Analytical skills are essential to understand and improve logistics processes.

They should also possess excellent communication and negotiation skills for liaising with clients, suppliers, and other departments.

Knowledge of relevant laws, regulations, and ISO requirements is also crucial.

 

Do Freight Operations Managers need a degree?

While it’s not a strict requirement, many Freight Operations Managers have a degree in Business, Logistics, Supply Chain Management, or a related field.

However, relevant experience in freight operations or logistics can be just as valuable.

Some positions may require specific certifications like a Certified Supply Chain Professional (CSCP) or Certified in Production and Inventory Management (CPIM).

 

What should you look for in a Freight Operations Manager resume?

Check for previous experience in managing freight operations, logistics, or supply chain in a similar industry.

Look for evidence of successful leadership, such as improving efficiency, reducing costs, or implementing new systems.

Specialized knowledge or certifications in freight management or logistics can also be a significant plus.

 

What qualities make a good Freight Operations Manager?

A good Freight Operations Manager has strong leadership skills and can motivate their team to meet high-performance standards.

They are problem solvers, able to troubleshoot issues and find practical solutions under pressure.

They are detail-oriented, ensuring every aspect of operations runs smoothly, and possess strong decision-making skills.

 

What are the challenges in hiring a Freight Operations Manager?

Hiring a Freight Operations Manager can be challenging due to the specific industry experience and skill set required for this role.

It’s crucial to find someone with a combination of technical knowledge, leadership skills, and a deep understanding of freight operations.

A shortage of qualified candidates can also make the hiring process challenging.

 

Conclusion

And there you have it.

Today, we’ve unraveled the complexity of what it truly means to be a Freight Operations Manager.

And guess what?

It’s not just about managing shipments.

It’s about orchestrating the world’s logistics, one freight at a time.

Armed with our comprehensive Freight Operations Manager job description template and real-world examples, you’re ready to take the leap.

But why stop there?

Dive deeper with our job description generator. It’s your tool for crafting precision-tuned listings or refining your resume to perfection.

Remember:

Every shipment is a part of the global supply chain.

Let’s navigate that journey. Together.

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