Game Day Operations Manager Job Description [Updated for 2025]

In the fast-paced world of sports and entertainment, the importance of a Game Day Operations Manager can’t be overstated.

As the world of sports evolves, so does the demand for highly skilled individuals who can plan, coordinate, and execute the myriad of tasks required on game day.

But what really makes up the job of a Game Day Operations Manager?

Whether you are:

• A job seeker trying to understand the full spectrum of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the behind-the-scenes of game day operations,

You’ve come to the right place.

Today, we present a customizable Game Day Operations Manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Game Day Operations Manager Duties and Responsibilities

Game Day Operations Managers oversee the planning, coordination, and execution of events and operations during game days.

They ensure all activities are effectively managed and align with the organization’s standards and goals.

The key duties and responsibilities include:

• Coordinating and managing all game day operations, including set-up, event execution, and breakdown
• Leading and supervising game day staff and volunteers, ensuring they perform their roles efficiently
• Implementing and enforcing safety measures and protocols to ensure the safety and enjoyment of all attendees
• Working closely with security and emergency services to manage any incidents that may occur
• Collaborating with various departments such as marketing, public relations, and hospitality to enhance game day experience
• Liaising with technical teams to ensure audio and visual equipment are functioning properly
• Managing vendor relations and ensuring the availability of food and beverage services
• Overseeing ticketing operations, including the resolution of any ticketing issues or disputes
• Monitoring and reporting on game day operations performance, identifying any problem areas or opportunities for improvement
• Handling any operational issues or emergencies that arise, making quick decisions to ensure minimal disruption

 

Game Day Operations Manager Job Description Template

Job Brief

We are in search of a dynamic Game Day Operations Manager to oversee and coordinate the logistical aspects of our game day operations.

You will be responsible for ensuring the smooth running of games, managing event staff, and facilitating a positive experience for fans and participants.

Game Day Operations Manager duties include organizing game day operations, solving operational issues, managing staff and vendors, and ensuring the venue is set-up correctly and safely.

Our ideal candidate is experienced in event management, sports administration, or a related field, and is knowledgeable about sports event operations and emergency procedures.

 

Responsibilities

• Plan, coordinate and oversee game day operations
• Manage game day staff including scheduling, training, and supervision
• Coordinate with vendors, security, and emergency services
• Ensure venue set-up meets specifications and safety standards
• Resolve any operational issues that arise during game day
• Develop emergency response plans
• Ensure compliance with league and club policies
• Communicate effectively with all stakeholders
• Maintain inventory of operational equipment
• Monitor fan experience and implement improvements

 

Qualifications

• Proven experience as a Game Day Operations Manager or similar role
• Knowledge of game day operations and emergency procedures
• Strong leadership and organizational skills
• Ability to manage multiple tasks in a high-pressure environment
• Excellent communication and problem-solving skills
• BSc/BA in Sports Management, Event Management or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Game Day Operations Manager
• Work Environment: This role requires work during game days which may include evenings and weekends. It may also require working in various weather conditions.
• Reporting Structure: Reports to the Director of Operations or General Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $55,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Game Day Operations Manager Do?

A Game Day Operations Manager is typically employed by sports teams or organizations and is responsible for ensuring all operations related to game day run smoothly and efficiently.

The role involves managing staff and volunteers, coordinating logistics, and planning for both expected and unexpected situations.

They are responsible for managing all areas of the stadium or arena, including parking, ticketing, concessions, and security.

A key aspect of their job is creating and executing contingency plans to quickly deal with any problems that may arise, such as technical difficulties, weather issues, or security concerns.

They also collaborate closely with other departments, such as marketing, sales, and public relations, to ensure a cohesive game day experience that is enjoyable for fans and profitable for the organization.

In addition, Game Day Operations Managers often liaise with broadcasters, officials, and other teams to coordinate schedules and logistics.

They must ensure all regulations and compliance standards are met.

While the role can be high-pressure and fast-paced, it offers the opportunity to play a pivotal role in the success of game day events and the overall fan experience.

 

Game Day Operations Manager Qualifications and Skills

A proficient Game Day Operations Manager should possess the skills and qualifications that meet your company’s needs, such as:

• Ability to manage and coordinate pre-game, in-game, and post-game activities to ensure smooth operations
• Strong leadership skills to oversee team members, vendors, and other staff involved in game day operations
• Excellent communication skills to effectively liaise with internal teams, external partners, and stakeholders
• Problem-solving skills and ability to make quick decisions, particularly during high-pressure moments
• Project management skills to handle logistics, event planning, and coordination for each game
• Knowledge of safety regulations and guidelines to ensure the well-being of all attendees and participants
• Exceptional customer service skills to handle any issues or concerns from attendees and ensure a positive game day experience
• Physical stamina to withstand the demands of a fast-paced, high-energy environment, often requiring long hours
• Technical knowledge to handle broadcast and media requirements, ticketing systems, and other game-related technology

 

Game Day Operations Manager Experience Requirements

Game Day Operations Managers typically need to have 2 to 3 years of experience in an event management or sports management role.

This experience can be gained through internships, part-time roles, or full-time roles in various sports or event-related organizations.

Candidates often gain on-the-job experience in roles such as Event Coordinator, Operations Assistant, or other related roles in the sports industry.

These roles help them develop skills in logistics coordination, staff management, and event planning, which are crucial for a Game Day Operations Manager.

Those with more than 3 years of experience often have a deeper understanding of game day operations, including ticketing, crowd management, and safety procedures.

They may also have experience dealing with unforeseen issues that can arise on the day of the event, and are adept at problem-solving under pressure.

Individuals with over 5 years of experience may have leadership experience, and are likely ready to manage a team and take on the responsibilities of a Game Day Operations Manager.

In addition to operational tasks, this might include duties such as budget planning, vendor relations, and liaising with sports teams and broadcasting networks.

 

Game Day Operations Manager Education and Training Requirements

Game Day Operations Managers typically have a bachelor’s degree in sports management, business administration, or a related field.

They also require a solid foundation in project management, event planning, and sports administration.

This can be obtained through relevant coursework, internships, or on-the-job experience.

Some positions, particularly those with specialized duties or those in high-profile sports organizations, may require Game Day Operations Managers with a master’s degree in sports management, business administration, or a closely related discipline.

In addition to educational qualifications, many employers look for experience in sports administration or event management, often at least a few years.

This could involve coordinating logistics for sporting events, managing volunteers, or overseeing game day activities.

Certifications in event management or sports administration can also be beneficial.

These certifications not only enhance skills but also demonstrate a candidate’s commitment to continuous learning and professional growth.

Furthermore, it’s crucial for a Game Day Operations Manager to have excellent interpersonal and communication skills, as they will be working closely with various teams and managing staff members.

Proficiency in using scheduling and project management software is also often required.

 

Game Day Operations Manager Salary Expectations

The average salary for a Game Day Operations Manager is $55,000 (USD) per year.

The actual earnings may fluctuate based on factors such as experience, location, the size of the sports venue, and the scale of the event being managed.

 

Game Day Operations Manager Job Description FAQs

What skills does a Game Day Operations Manager need?

Game Day Operations Managers need to have excellent organizational and leadership skills.

They need to be able to coordinate numerous tasks and staff simultaneously.

Excellent communication skills are also crucial, as they will be interacting with various stakeholders including staff, players, and officials.

A thorough understanding of the sport and its rules is beneficial, as well as problem-solving skills to manage any unexpected issues that may arise.

 

Do Game Day Operations Managers need a degree?

While not always mandatory, having a degree in sports management, business administration, or a related field can be beneficial for a Game Day Operations Manager.

Practical experience in sports management or event planning, whether it’s through internships or past employment, is often considered more important.

 

What should you look for in a Game Day Operations Manager resume?

The resume should reflect a strong background in event management, preferably in sports.

Look for experience in coordinating and executing large-scale events, managing staff, and liaising with various stakeholders.

Knowledge about the specific sport and its rules and regulations is a plus.

Leadership roles or instances where the candidate has demonstrated problem-solving abilities should also be highlighted.

 

What qualities make a good Game Day Operations Manager?

A good Game Day Operations Manager is a problem-solver who can think on their feet and make quick decisions under pressure.

They should demonstrate strong leadership skills, be well-organized and detail-oriented.

They must also have good communication and interpersonal skills, as they’ll be liaising with numerous stakeholders.

A passion for the sport and a commitment to providing a high-quality experience for spectators are also essential.

 

Is it difficult to hire a Game Day Operations Manager?

The challenge in hiring a Game Day Operations Manager lies in finding a candidate who possesses both the requisite management skills and a deep understanding of the sport.

Not only must they be adept at coordinating events and managing staff, but they must also be able to navigate the unique challenges that come with managing a sporting event.

As such, finding a candidate with the right balance of these skills can be challenging.

 

Conclusion

And there you have it.

Today, we’ve given you an inside look at what it means to be a Game Day Operations Manager.

Surprised?

It’s not just about coordinating sports events.

It’s about orchestrating unforgettable experiences, one game day at a time.

Armed with our comprehensive Game Day Operations Manager job description template and real-world examples, you’re ready to make your play.

But why stop at the 50-yard line?

Dig deeper with our job description generator. It’s your game-winning strategy for crafting precision job listings or optimizing your resume to championship levels.

Remember:

Every game day is a piece of the larger season.

Let’s create those unforgettable experiences. Together.

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