Ground Handling Supervisor Job Description [Updated for 2025]

In the dynamic world of aviation, the role of a Ground Handling Supervisor is pivotal.

As air travel continues to grow, so does the demand for skilled professionals who can efficiently coordinate, manage and oversee the crucial ground operations.

But let’s delve deeper: What’s truly expected from a Ground Handling Supervisor?

Whether you are:

• A job seeker trying to understand the key responsibilities of this role,
• A recruitment manager drafting the profile of the perfect candidate,
• Or simply interested in the intricate operations of ground handling,

You’re in the right place.

Today, we present a comprehensive Ground Handling Supervisor job description template, designed for seamless posting on job boards or career sites.

Let’s dive right into it.

Ground Handling Supervisor Duties and Responsibilities

Ground Handling Supervisors are responsible for overseeing and coordinating the daily operations of ground handling services at airports, ensuring safety, punctuality, and customer satisfaction.

They have the following duties and responsibilities:

• Supervise and coordinate the activities of ground crew in the loading, unloading, securing, and staging of aircraft cargo or baggage
• Ensure compliance with all regulations and standards pertaining to aviation safety, including airport security and hazardous materials regulations
• Manage the allocation and use of ground service equipment and staff resources to maintain efficiency and effectiveness
• Provide training and guidance to ground handling staff to ensure high standards of service
• Investigate and resolve customer complaints regarding service quality or staff performance
• Maintain communication with airline clients and management regarding any operational issues or changes
• Prepare and analyze reports on ground handling operations, staff performance, and equipment utilization
• Inspect and verify load and balance calculations before departure
• Ensure the maintenance and repair of ground handling equipment and facilities
• Coordinate with other airport departments and external stakeholders such as customs, immigration, and security personnel

 

Ground Handling Supervisor Job Description Template

Job Brief

We are looking for an experienced and diligent Ground Handling Supervisor to oversee our ground handling operations at the airport.

Responsibilities include managing ground crew in the loading, unloading, securing, and staging of aircraft cargo or baggage, ensuring strict adherence to aviation safety procedures, and providing excellent customer service.

Our ideal candidate is detail-oriented, well-organized, and has an excellent understanding of the safety procedures and standards in the aviation industry.

 

Responsibilities

• Supervise all ground handling activities including loading and unloading of aircraft, baggage handling, and cargo transportation.
• Ensure compliance with all aviation safety standards and guidelines.
• Coordinate with airline and airport staff for timely and efficient operations.
• Manage ground crew, assigning tasks, and monitoring performance.
• Train staff on operations, safety procedures, and customer service.
• Resolve operational issues promptly and efficiently.
• Prepare reports on ground handling operations.
• Ensure high standards of customer service.
• Conduct regular inspections of equipment and facilities to ensure operational readiness.

 

Qualifications

• Proven experience as a Ground Handling Supervisor or similar role.
• Knowledge of aviation safety standards and regulations.
• Strong leadership and management skills.
• Excellent communication and customer service skills.
• Ability to handle stressful situations and make quick decisions.
• High school diploma; Degree in aviation management or a related field is a plus.
• Valid driver’s license and ability to pass airport security check.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off

 

Additional Information

• Job Title: Ground Handling Supervisor
• Work Environment: This role requires work in an airport environment. Weekend, holiday, and night shifts may be required.
• Reporting Structure: Reports to the Ground Handling Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Ground Handling Supervisor Do?

Ground Handling Supervisors work primarily in the aviation sector, overseeing the ground operations of airlines at airports.

Their role is vital in ensuring the smooth and efficient functioning of airport activities.

They are responsible for managing all aspects of aircraft handling and ensuring compliance with company policies and aviation safety regulations.

These tasks include coordinating aircraft loading and unloading, overseeing baggage handling, and supervising refueling operations.

They also manage ground handling staff, providing training and guidance to ensure high standards of service and safety are maintained.

This may involve scheduling staff shifts, conducting performance reviews, and managing any personnel issues that arise.

Ground Handling Supervisors also act as a key liaison between the airline and the airport, coordinating with other airport departments and services to ensure optimal operational efficiency.

This includes working with air traffic control, maintenance teams, and passenger services.

In addition, they often play a crucial role in emergency situations, implementing emergency procedures and coordinating with emergency services when necessary.

Ultimately, their goal is to ensure that all ground handling activities are conducted safely, efficiently, and on time to maintain flight schedules and passenger satisfaction.

 

Ground Handling Supervisor Qualifications and Skills

A capable Ground Handling Supervisor should possess a combination of technical skills, organizational capabilities, and leadership qualities, such as:

• A deep understanding of ground handling operations and safety protocols to ensure safe and smooth operations at all times.
• Excellent organizational and planning skills to manage various ground services efficiently including refueling, baggage handling, and aircraft maintenance.
• Strong leadership and interpersonal skills to supervise and motivate the ground handling team, promoting a collaborative and productive work environment.
• Problem-solving skills to swiftly and effectively resolve any operational issues, minimizing disruption to flight schedules.
• Strong communication skills to liaise with various stakeholders including airline representatives, air traffic control, and ground crew, ensuring seamless coordination and information exchange.
• Physical stamina to manage demanding ground operations and cope with various weather conditions.
• Customer service skills to address and resolve passenger concerns, maintaining high levels of customer satisfaction.
• Technical knowledge of ground support equipment, including its operation and maintenance.
• Ability to handle emergency situations effectively and calmly, prioritizing safety and service quality.
• Knowledge of national and international aviation regulations to ensure compliance in all operations.

 

Ground Handling Supervisor Experience Requirements

Ground Handling Supervisors typically need to have at least 2 to 3 years of experience in the aviation industry, specifically in airport ground handling operations.

This could involve roles such as Ramp Agent, Passenger Service Agent, or Cargo Handling Agent, where they gain hands-on experience with the tasks and responsibilities of ground operations.

Some candidates may obtain this experience through internships or part-time roles while studying for a relevant degree or diploma, such as in Airport Management or Aviation Technology.

Candidates with more than 3 to 5 years of experience in ground operations often have enhanced their technical skills and operational knowledge, typically through roles such as Ground Operations Agent or Team Leader.

Those with more than 5 years of experience may have acquired some managerial or supervisory experience, with a developed ability to lead and manage teams.

Such candidates may be ready for the role of Ground Handling Supervisor, where they will oversee the smooth running of ground handling operations, ensuring safety, efficiency and compliance with regulatory standards.

Moreover, specific certifications related to airport ground handling or safety procedures may be needed, depending on the airline or airport’s requirement.

Experience in customer service and crisis management are also valuable assets in this role.

 

Ground Handling Supervisor Education and Training Requirements

Ground Handling Supervisors typically require a high school diploma or equivalent education.

However, an associate’s or bachelor’s degree in aviation management, business administration, or a related field is often preferred by employers.

They are expected to have prior experience in the aviation industry, specifically in ground handling services.

This includes knowledge and familiarity with ground handling equipment, safety procedures, and airport operations.

Ground Handling Supervisors should possess strong communication and leadership skills, as they are responsible for coordinating teams, ensuring the safety and efficiency of ground operations, and communicating with other airport and airline personnel.

Specific training programs for ground handling supervisors are also available and cover topics like safety management, ground operations management, and risk assessment.

These programs often lead to a certification, which can enhance a candidate’s knowledge and credibility in the field.

In some countries, Ground Handling Supervisors may require a security clearance or a specific license to operate certain ground handling equipment.

Continuing education and staying up-to-date with industry standards and regulations is also important for Ground Handling Supervisors, as the field is continuously evolving with the introduction of new technology and practices.

Furthermore, having certifications in areas such as safety management, aircraft marshalling, or dangerous goods handling can be beneficial.

 

Ground Handling Supervisor Salary Expectations

A Ground Handling Supervisor can expect to earn an average salary of $56,390 (USD) per year.

The specific salary can vary depending on factors such as experience, location, and the company that employs them.

 

Ground Handling Supervisor Job Description FAQs

What skills does a Ground Handling Supervisor need?

Ground Handling Supervisors should have strong communication skills to effectively manage and direct staff.

They should have good planning and organizational skills to ensure smooth ground operations.

Additionally, they need a good understanding of safety regulations and procedures related to airport ground handling.

Technical skills, such as understanding of aircraft handling and loading, are also important.

 

Do Ground Handling Supervisors need a degree?

While a degree is not necessarily required for the role of Ground Handling Supervisor, many employers prefer candidates with a degree in aviation management, transportation, logistics, or a related field.

Additionally, prior experience in ground handling operations or airline services can be beneficial.

 

What should you look for in a Ground Handling Supervisor resume?

When reviewing a Ground Handling Supervisor resume, look for a background in aviation or ground handling operations.

Prior experience in supervising teams or managing operations is also crucial.

Any certifications related to aviation management or ground handling can also be beneficial.

Good problem-solving skills and the ability to work under pressure are other important qualities.

 

What qualities make a good Ground Handling Supervisor?

A good Ground Handling Supervisor is someone who is able to handle pressure and make quick decisions when needed.

They should also have strong leadership skills to direct staff effectively and maintain high levels of safety and efficiency.

Good Ground Handling Supervisors are also detail-oriented to ensure all operations are carried out to high standards.

 

What are the challenges of hiring a Ground Handling Supervisor?

Hiring a Ground Handling Supervisor can be challenging due to the specific skills and experience required for the role.

It can be difficult to find candidates with the right blend of technical knowledge, leadership skills, and experience in ground handling operations.

Additionally, the role often requires working in a high-pressure environment and irregular hours, which can limit the pool of interested candidates.

 

Conclusion

And there you have it.

Today, we’ve uncovered the intricate details that encompass the role of a Ground Handling Supervisor.

And guess what?

It’s not just about managing operations on the tarmac.

It’s about orchestrating a flawless ballet of aircrafts, ground crew, and logistics, one flight at a time.

With our comprehensive Ground Handling Supervisor job description template and real-world examples, you’re ready to take the next step.

But why stop there?

Delve deeper with our job description generator. It’s your ultimate guide to creating precise job listings or honing your resume to perfection.

Remember:

Every flight is a piece of the bigger operational puzzle.

Let’s take to the skies. Together.

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